Customer Service Jobs at Elevance Health with Visa Sponsorship
Customer Service roles at Elevance Health span member support, claims assistance, and benefits guidance across a large health insurance operation. The company has an established sponsorship process for this function, supporting candidates on a range of work visa categories through both nonimmigrant and permanent residence pathways.
See All Customer Service at Elevance Health JobsOverview
Showing 5 of 14+ Customer Service Jobs at Elevance Health jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 14+ Customer Service Jobs at Elevance Health
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at Elevance Health.
Get Access To All JobsCrisis & Referral Specialist
Location: Seeking candidates that reside in the state of Georgia.
Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Work Schedule: We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays. Training will be conducted Monday-Friday 10:00am-6:30pm EST.
A proud member of the Elevance Health family of companies, Carelon Behavioral Health uses our powerful combination of experience, expertise, dedication and compassion to see what's possible and what's better. Born out of one of the largest healthcare systems organization in the United States, our rich history gives us a unique and valuable perspective on how to solve the most pressing healthcare challenges.
The Crisis & Referral Specialist is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.
How you will make an impact:
- Takes inbound calls, texts and chats from individuals needing support, services, or who may be in crisis.
- Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
- Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
- Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
- Provides linkage follow-up as directed to assure individual accessed services.
- Coordinates with other agencies, organizations and individuals to ensure optimal use of resources, services and natural support systems.
- Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
Minimum Requirements:
- Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities & Experiences:
- BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.
- Call Center experience preferred.
- Crisis experience preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success – for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
Crisis & Referral Specialist
Location: Seeking candidates that reside in the state of Georgia.
Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Work Schedule: We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays. Training will be conducted Monday-Friday 10:00am-6:30pm EST.
A proud member of the Elevance Health family of companies, Carelon Behavioral Health uses our powerful combination of experience, expertise, dedication and compassion to see what's possible and what's better. Born out of one of the largest healthcare systems organization in the United States, our rich history gives us a unique and valuable perspective on how to solve the most pressing healthcare challenges.
The Crisis & Referral Specialist is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.
How you will make an impact:
- Takes inbound calls, texts and chats from individuals needing support, services, or who may be in crisis.
- Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
- Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
- Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
- Provides linkage follow-up as directed to assure individual accessed services.
- Coordinates with other agencies, organizations and individuals to ensure optimal use of resources, services and natural support systems.
- Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
Minimum Requirements:
- Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities & Experiences:
- BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.
- Call Center experience preferred.
- Crisis experience preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success – for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
See all 14+ Customer Service at Elevance Health jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Elevance Health roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Elevance Health Jobs
Frame your credentials around healthcare compliance
Elevance Health's customer service teams handle HIPAA-regulated member data and benefits inquiries. Tailor your resume to highlight experience with regulated environments, not just general call center volume, so hiring managers see a direct fit from the first screen.
Target roles with federal program exposure
Positions supporting Medicare, Medicaid, or Marketplace plans tend to have more structured onboarding and HR infrastructure, which translates to more consistent sponsorship workflows. Filter your Elevance Health job search toward government-program-facing customer service openings specifically.
Search open Customer Service roles on Migrate Mate
Filter for Elevance Health on Migrate Mate to surface only the customer service openings where sponsorship has been confirmed. This cuts through listings that look open but aren't sponsorship-eligible before you invest time in an application.
Understand the LCA's role in your offer timeline
Before Elevance Health can file your H-1B petition with USCIS, the company must certify a Labor Condition Application with the DOL. This step adds time to the pre-start process, so build at least two to three weeks of LCA certification time into your expected start date negotiation.
Ask about PERM eligibility during the offer stage
Elevance Health sponsors EB-2 and EB-3 Green Cards for certain roles, but PERM eligibility depends on the specific position's requirements. Confirm during offer negotiations whether the customer service role you're accepting has been or can be structured for permanent residence sponsorship.
Customer Service at Elevance Health jobs are hiring across the US. Find yours.
Find Customer Service at Elevance Health JobsFrequently Asked Questions
Does Elevance Health sponsor H-1B visas for Customer Service?
Yes, Elevance Health sponsors H-1B visas for Customer Service roles. The company has an active track record of filing H-1B petitions for this function, covering both initial cap-subject petitions and extensions. Because customer service positions at a health insurer often require specialized knowledge of benefits, claims processing, or regulatory compliance, these roles can meet the specialty occupation standard USCIS requires for H-1B approval.
How do I apply for Customer Service jobs at Elevance Health?
Applications go through Elevance Health's careers portal at elevancehealth.com. Search by role type and location, then apply directly through the listing. To find only the openings confirmed for visa sponsorship, use Migrate Mate to filter Elevance Health's customer service positions before you apply, so you're not spending time on roles that won't support your immigration status.
Which visa types does Elevance Health commonly use for Customer Service roles?
Elevance Health sponsors H-1B visas as the primary nonimmigrant pathway for customer service professionals, along with TN status for eligible Canadian and Mexican nationals. The company also accepts F-1 OPT and CPT for students in qualifying programs. On the permanent residence side, Elevance Health has sponsored EB-2 and EB-3 Green Cards for roles that meet the relevant education and experience thresholds.
What qualifications does Elevance Health expect for sponsored Customer Service roles?
Most sponsored customer service positions at Elevance Health require a bachelor's degree in a related field, such as business, healthcare administration, or communications, alongside demonstrable experience in a regulated or insurance-specific environment. Familiarity with HIPAA requirements, claims workflows, or benefits platforms like Salesforce Health Cloud strengthens an application significantly. Roles tied to government programs such as Medicaid or Medicare often expect prior public-sector or managed care experience.
How do I manage the timing between a job offer and my visa filing at Elevance Health?
H-1B petitions for cap-subject candidates can only be filed once per year, with an October 1 employment start date. If you receive an offer outside that cycle, Elevance Health may file under a cap-exempt arrangement or bridge your status using OPT extension or another valid category. Confirm the exact filing timeline with the company's immigration team once you have a written offer, and account for the DOL's Labor Condition Application certification period before USCIS receives your petition.
See which Customer Service at Elevance Health employers are hiring and sponsoring visas right now.
Search Customer Service at Elevance Health Jobs