Service Team Lead Jobs at Giant Eagle with Visa Sponsorship
Service Team Lead jobs at Giant Eagle sit at the intersection of retail operations and people management, overseeing daily store workflows and frontline staff. Giant Eagle has pursued E-3 visa sponsorship for this function, making it a realistic target for Australian candidates with supervisory and customer service experience.
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Our Prepared Food Team Leaders are honest, engaging, respectful, authentic and display a curiosity for food. This role is designed to inspire our Team Members and customers to discover the pleasure of food. Our Prepared Foods Team Leader manages the Prepared Foods Team at both locations and keeps them running like well-oiled machines. You'll be the one who Team Members and guests look to for guidance on creating a great meal from start to finish and learning the ins and outs of what's new in the case! Leaders are accountable for the operating performance of the department at all times. Be a Leader by representing the organization in a professional manner. Promote and develop individuals with mutual respect, inclusion, diversity and dignity. Coach Team Members on a regular basis with timely feedback — identify opportunities for development and coach for success.
Job Description
Experience Required: Retail work experience or Store Leader recommendation
Experience Desired:
- Retail leadership or supervisory experience
- Successful performance as a Peer Trainer, in-store champion, or other similar role
- Demonstrated product knowledge relevant to department
- Satisfactory performance and discipline record
Education Desired: High school diploma or equivalent
Certification or Licensing Required: Food Safety
Lifting Requirement: Up to 50 pounds
Age Requirement: At least 18 years of age
Job Responsibilities
Your principal, main, major or most important duty includes one or some combination of the following tasks:
- interview, select and train Team Members;
- direct the work of Team Members;
- appraise Team Members’ productivity and efficiency for the purpose of recommending promotions or other changes in status;
- handle Team Member issues including, but not limited to complaints;
- discipline Team Members;
- plan the work;
- distribute or assign the work among Team Members;
- provide for the safety and security of Team Members or the store;
- manage the budget for your department or location;
- manage inventory for your department or location; or
- monitor or implement compliance measures
Direct, oversee, and evaluate training provided to department Team Members to reduce turnover, promote efficiency and control labor costs.
Provide motivational leadership to an amazing team by focusing on respect and by setting an exemplary example.
Identify strengths and opportunities of the team and think strategically when making moves and scheduling.
Develop future leaders, identify Team Members who are poised to rise through the ranks and remember our people are our best asset!
Nurture an environment of inclusion and diversity, giving each Team Member a voice.
Maintain safety as the top priority in all aspects of our work: for Team Members, for guests and for products.
Inspire the team and our guests with a passion for food and a willingness to go the extra mile to provide the best product.
Set and reach aggressive sales and profit goals by making suggestions when appropriate, while also managing shrink.
Establish an ongoing communication plan with the team, ensuring that all Team Members are informed and prepared to put their best food forward!
Communicate with the merchandising team to ensure that promotions are properly communicated to Team Members and guests.
Make innovative plans and suggestions to improve our business.
Review and analyze financial, LOB reports, and historical reports to improve performance in sales, profits, shrink, labor controls, and reduction.
Oversee period inventories for accuracy and monitor weekly fluctuations in inventory and shrink dollars.
About us
At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.
The hiring range for this position is $20.25– $27.00 per hour/year. This range represents the anticipated base pay for this role. Actual compensation will be determined based on factors such as experience, skills, education, and location. Eligible employees may be offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, paid bereavement, vacation and paid holidays.
Job Summary
Our Prepared Food Team Leaders are honest, engaging, respectful, authentic and display a curiosity for food. This role is designed to inspire our Team Members and customers to discover the pleasure of food. Our Prepared Foods Team Leader manages the Prepared Foods Team at both locations and keeps them running like well-oiled machines. You'll be the one who Team Members and guests look to for guidance on creating a great meal from start to finish and learning the ins and outs of what's new in the case! Leaders are accountable for the operating performance of the department at all times. Be a Leader by representing the organization in a professional manner. Promote and develop individuals with mutual respect, inclusion, diversity and dignity. Coach Team Members on a regular basis with timely feedback — identify opportunities for development and coach for success.
Job Description
Experience Required: Retail work experience or Store Leader recommendation
Experience Desired:
- Retail leadership or supervisory experience
- Successful performance as a Peer Trainer, in-store champion, or other similar role
- Demonstrated product knowledge relevant to department
- Satisfactory performance and discipline record
Education Desired: High school diploma or equivalent
Certification or Licensing Required: Food Safety
Lifting Requirement: Up to 50 pounds
Age Requirement: At least 18 years of age
Job Responsibilities
Your principal, main, major or most important duty includes one or some combination of the following tasks:
- interview, select and train Team Members;
- direct the work of Team Members;
- appraise Team Members’ productivity and efficiency for the purpose of recommending promotions or other changes in status;
- handle Team Member issues including, but not limited to complaints;
- discipline Team Members;
- plan the work;
- distribute or assign the work among Team Members;
- provide for the safety and security of Team Members or the store;
- manage the budget for your department or location;
- manage inventory for your department or location; or
- monitor or implement compliance measures
Direct, oversee, and evaluate training provided to department Team Members to reduce turnover, promote efficiency and control labor costs.
Provide motivational leadership to an amazing team by focusing on respect and by setting an exemplary example.
Identify strengths and opportunities of the team and think strategically when making moves and scheduling.
Develop future leaders, identify Team Members who are poised to rise through the ranks and remember our people are our best asset!
Nurture an environment of inclusion and diversity, giving each Team Member a voice.
Maintain safety as the top priority in all aspects of our work: for Team Members, for guests and for products.
Inspire the team and our guests with a passion for food and a willingness to go the extra mile to provide the best product.
Set and reach aggressive sales and profit goals by making suggestions when appropriate, while also managing shrink.
Establish an ongoing communication plan with the team, ensuring that all Team Members are informed and prepared to put their best food forward!
Communicate with the merchandising team to ensure that promotions are properly communicated to Team Members and guests.
Make innovative plans and suggestions to improve our business.
Review and analyze financial, LOB reports, and historical reports to improve performance in sales, profits, shrink, labor controls, and reduction.
Oversee period inventories for accuracy and monitor weekly fluctuations in inventory and shrink dollars.
About us
At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.
The hiring range for this position is $20.25– $27.00 per hour/year. This range represents the anticipated base pay for this role. Actual compensation will be determined based on factors such as experience, skills, education, and location. Eligible employees may be offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, paid bereavement, vacation and paid holidays.
See all 76+ Service Team Lead Jobs at Giant Eagle
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Team Lead Jobs at Giant Eagle.
Get Access To All JobsTips for Finding Service Team Lead Jobs at Giant Eagle
Frame your supervisory experience for retail
Giant Eagle hires Service Team Leads to manage shift operations, staff scheduling, and customer escalations. Translate your previous team leadership experience into these specific retail outcomes on your resume, not just generic management titles.
Confirm your degree supports the E-3
The E-3 requires a specialty occupation tied to a qualifying degree. Retail management roles can qualify, but you need documentation linking your degree field to a supervisory or business management function. Gather your academic transcripts and credential evaluations before applying.
Target Giant Eagle locations with high hiring volume
Giant Eagle operates across Pennsylvania, Ohio, West Virginia, Indiana, and Maryland. Stores in larger metro areas post Service Team Lead openings more consistently. Focusing your applications on high-volume markets increases your chances of landing an active opening.
Use Migrate Mate to filter verified sponsorship roles
Not every Giant Eagle job posting will signal visa sponsorship upfront. Search verified E-3 sponsorship listings on Migrate Mate to surface Service Team Lead openings where sponsorship is confirmed, so you're not guessing from a generic job board.
Prompt HR early about the LCA filing timeline
Once you receive an offer, your employer must file a Labor Condition Application with the DOL before your E-3 visa interview can proceed. Ask HR which immigration counsel they use and when they plan to initiate the LCA to avoid delays in your start date.
Prepare for a consular interview tied to store-level duties
At your E-3 visa interview, officers may probe whether the role genuinely requires a degree. Bring your offer letter, the LCA, and a job description that clearly outlines analytical, managerial, or operational responsibilities beyond basic supervisory tasks.
Frequently Asked Questions
Does Giant Eagle sponsor H-1B visas for Service Team Leads?
Giant Eagle's documented sponsorship activity for Service Team Lead roles has been under the E-3 visa category, which is available exclusively to Australian citizens. H-1B visa sponsorship for this role has not been a consistent pattern. If you're not Australian, it's worth asking HR directly whether they're open to H-1B sponsorship, as retail management roles can qualify as specialty occupations.
Which visa types are commonly used for Service Team Lead roles at Giant Eagle?
The E-3 visa is the category Giant Eagle has used for Service Team Lead sponsorship. The E-3 is available only to Australian citizens, requires a qualifying bachelor's degree tied to the role, and involves an employer-filed Labor Condition Application through the DOL. It's a two-year visa with unlimited renewals, making it well suited to long-term retail management careers.
What qualifications or experience does Giant Eagle expect for a Service Team Lead?
Giant Eagle typically looks for candidates with frontline retail or customer service management experience, the ability to lead shift operations, and strong communication skills for handling staff and customer issues. A bachelor's degree in business, retail management, or a related field strengthens both your application and your E-3 eligibility, since the visa requires a degree that logically relates to the role.
How do I apply for Service Team Lead jobs at Giant Eagle?
You can find active Service Team Lead openings at Giant Eagle through Migrate Mate, which filters for roles with verified visa sponsorship history. When applying, tailor your resume to highlight team leadership, scheduling, and operational responsibilities specific to retail environments. After securing an offer, your employer will need to file a Labor Condition Application with the DOL before you can proceed with your E-3 visa interview at a U.S. consulate in Australia.
How do I understand the timeline from job offer to starting work on an E-3?
After receiving your offer, your employer files the LCA with the DOL, which typically takes one to two weeks if filed electronically. Once the LCA is certified, you complete the DS-160 online, pay the visa fee, and schedule your consulate interview in Australia. Appointment availability varies by consulate, but many applicants complete the full process within four to six weeks of receiving their offer.