Service Team Lead Jobs at Giant Eagle with Visa Sponsorship
Service Team Lead roles at Giant Eagle sit at the intersection of retail operations and people management, overseeing daily store workflows and frontline staff. Giant Eagle has pursued E-3 sponsorship for this function, making it a realistic target for Australian candidates with supervisory and customer service experience.
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Get Access To All JobsJob Summary
To provide leadership to Team Members in all aspects of the department through coaching and mentoring. To stimulate the growth of the business by implementing merchandising initiatives and building lifelong relationships with our customers.
Job Description
- Experience Required: 1 to 3 years
- Experience Desired: Food Safety experience
- Education Desired: High school diploma or equivalent
- Certification or Licensing Required: Food Safety
- Lifting Requirement: Up to 50 pounds
- Age Requirement: At least 18 years of age
Job Responsibilities
- Maintain food quality standards without variation; maintain high standards of food safety and sanitation; and maintain all equipment in good working order.
- Supervise prepared food team members to achieve maximum production and efficiency when Prep Foods Team Leader/Manager is not there.
- Assist Prepared Foods Team Leader/Manager in controlling operating expenses and achieve budgeted food and labor cost; understand P&L/LOB reports.
- Manage the department team members by writing schedules and work assignments and enforcing all company policies.
- Increase profits by supporting in store ads, sampling, and special events. Being aware of competitors in area.
- Organize and maintain all food storage areas in accordance with health and safety requirements. Including labeling/code dating, cross contamination, and temperature.
- Maintain accurate department records to ensure documentation is available for review during various audits.
- Analyze the Customer Satisfaction Survey and Mystery Shopper reports to identify areas in which improvement is needed. Work together with Prepared Foods Team Leader/Manager to coach team member(s) accordingly.
- Ensure that proper procedures are being followed to meet the out-of-stock percentage goal.
- Promote the continuous development of team members and identify candidates for Management Development Program.
- Prepare food for customers by cooking, frying, and grilling. Process includes prep work such as chopping, dicing, and slicing.
- Reading recipes and following instructions.
- Set up Gourmet food cases, maintain display throughout the day.
- Package, weigh, and display food for Grab and Go case. Check dates on products routinely.
- Suggestive selling with knowledge of products in department. Sampling products for customers.
About us
At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.
Job Summary
To provide leadership to Team Members in all aspects of the department through coaching and mentoring. To stimulate the growth of the business by implementing merchandising initiatives and building lifelong relationships with our customers.
Job Description
- Experience Required: 1 to 3 years
- Experience Desired: Food Safety experience
- Education Desired: High school diploma or equivalent
- Certification or Licensing Required: Food Safety
- Lifting Requirement: Up to 50 pounds
- Age Requirement: At least 18 years of age
Job Responsibilities
- Maintain food quality standards without variation; maintain high standards of food safety and sanitation; and maintain all equipment in good working order.
- Supervise prepared food team members to achieve maximum production and efficiency when Prep Foods Team Leader/Manager is not there.
- Assist Prepared Foods Team Leader/Manager in controlling operating expenses and achieve budgeted food and labor cost; understand P&L/LOB reports.
- Manage the department team members by writing schedules and work assignments and enforcing all company policies.
- Increase profits by supporting in store ads, sampling, and special events. Being aware of competitors in area.
- Organize and maintain all food storage areas in accordance with health and safety requirements. Including labeling/code dating, cross contamination, and temperature.
- Maintain accurate department records to ensure documentation is available for review during various audits.
- Analyze the Customer Satisfaction Survey and Mystery Shopper reports to identify areas in which improvement is needed. Work together with Prepared Foods Team Leader/Manager to coach team member(s) accordingly.
- Ensure that proper procedures are being followed to meet the out-of-stock percentage goal.
- Promote the continuous development of team members and identify candidates for Management Development Program.
- Prepare food for customers by cooking, frying, and grilling. Process includes prep work such as chopping, dicing, and slicing.
- Reading recipes and following instructions.
- Set up Gourmet food cases, maintain display throughout the day.
- Package, weigh, and display food for Grab and Go case. Check dates on products routinely.
- Suggestive selling with knowledge of products in department. Sampling products for customers.
About us
At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.
See all 26+ Service Team Lead at Giant Eagle jobs
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Get Access To All JobsTips for Finding Service Team Lead Jobs at Giant Eagle Jobs
Frame your supervisory experience for retail
Giant Eagle hires Service Team Leads to manage shift operations, staff scheduling, and customer escalations. Translate your previous team leadership experience into these specific retail outcomes on your resume, not just generic management titles.
Confirm your degree supports the E-3
The E-3 requires a specialty occupation tied to a qualifying degree. Retail management roles can qualify, but you need documentation linking your degree field to a supervisory or business management function. Gather your academic transcripts and credential evaluations before applying.
Target Giant Eagle locations with high hiring volume
Giant Eagle operates across Pennsylvania, Ohio, West Virginia, Indiana, and Maryland. Stores in larger metro areas post Service Team Lead openings more consistently. Focusing your applications on high-volume markets increases your chances of landing an active opening.
Use Migrate Mate to filter verified sponsorship roles
Not every Giant Eagle job posting will signal visa sponsorship upfront. Search verified E-3 sponsorship listings on Migrate Mate to surface Service Team Lead openings where sponsorship is confirmed, so you're not guessing from a generic job board.
Prompt HR early about the LCA filing timeline
Once you receive an offer, your employer must file a Labor Condition Application with the DOL before your E-3 visa interview can proceed. Ask HR which immigration counsel they use and when they plan to initiate the LCA to avoid delays in your start date.
Prepare for a consular interview tied to store-level duties
At your E-3 visa interview, officers may probe whether the role genuinely requires a degree. Bring your offer letter, the LCA, and a job description that clearly outlines analytical, managerial, or operational responsibilities beyond basic supervisory tasks.
Service Team Lead at Giant Eagle jobs are hiring across the US. Find yours.
Find Service Team Lead at Giant Eagle JobsFrequently Asked Questions
Does Giant Eagle sponsor H-1B visas for Service Team Leads?
Giant Eagle's documented sponsorship activity for Service Team Lead roles has been under the E-3 visa category, which is available exclusively to Australian citizens. H-1B sponsorship for this role has not been a consistent pattern. If you're not Australian, it's worth asking HR directly whether they're open to H-1B sponsorship, as retail management roles can qualify as specialty occupations.
Which visa types are commonly used for Service Team Lead roles at Giant Eagle?
The E-3 visa is the category Giant Eagle has used for Service Team Lead sponsorship. The E-3 is available only to Australian citizens, requires a qualifying bachelor's degree tied to the role, and involves an employer-filed Labor Condition Application through the DOL. It's a two-year visa with unlimited renewals, making it well suited to long-term retail management careers.
What qualifications or experience does Giant Eagle expect for a Service Team Lead?
Giant Eagle typically looks for candidates with frontline retail or customer service management experience, the ability to lead shift operations, and strong communication skills for handling staff and customer issues. A bachelor's degree in business, retail management, or a related field strengthens both your application and your E-3 eligibility, since the visa requires a degree that logically relates to the role.
How do I apply for Service Team Lead jobs at Giant Eagle?
You can find active Service Team Lead openings at Giant Eagle through Migrate Mate, which filters for roles with verified visa sponsorship history. When applying, tailor your resume to highlight team leadership, scheduling, and operational responsibilities specific to retail environments. After securing an offer, your employer will need to file a Labor Condition Application with the DOL before you can proceed with your E-3 visa interview at a U.S. consulate in Australia.
How do I understand the timeline from job offer to starting work on an E-3?
After receiving your offer, your employer files the LCA with the DOL, which typically takes one to two weeks if filed electronically. Once the LCA is certified, you complete the DS-160 online, pay the visa fee, and schedule your consulate interview in Australia. Appointment availability varies by consulate, but many applicants complete the full process within four to six weeks of receiving their offer.
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