StubHub Green Card Visa Sponsorship Jobs USA
StubHub sponsors Green Card visas for select roles across engineering, product, data, and corporate functions. As a live entertainment marketplace, it tends to prioritize sponsorship for technical and specialized positions. It's a selective but legitimate Green Card sponsor worth targeting if your background aligns with its core tech and operations teams.
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Get Access To All JobsINTRODUCTION
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
As an Executive Customer Care and Social Media Specialist, you will take the lead in resolving high-level executive and social media inquiries with urgency, professionalism, and strategic insight. This pivotal role requires exemplary communication skills, advanced problem-solving capabilities, and a proven ability to consistently exceed productivity and performance expectations. You will act as a primary brand ambassador, proficiently managing both escalated customer complaints and real-time social media interactions. Success in this role involves not only resolving immediate issues but also proactively identifying and addressing systemic problems to prevent future escalations. We aim to be recognized as the best and most trusted customer experience brand in the world!
This Full-Time position may require weekend, holiday, daytime, and/or evening hours.
This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.
Executive Care:
- Manage escalated customer inquiries from high-ranking executives, ensuring timely and effective resolutions.
- Tackle complex issues including Attorney General inquiries, concierge escalations, and consumer complaint platform escalations with professionalism and precision.
- Communicate difficult messages with empathy, effectively de-escalating challenging situations.
- Collaborate with cross-functional teams to implement improvements based on issue analysis, enhancing executive customer experiences.
- Maintain meticulous records of interactions and resolutions to track trends and outcomes.
- Additional duties as assigned.
Social Media:
- Serve as a frontline ambassador on social media channels, swiftly addressing customer inquiries, comments, and concerns with enthusiasm and professionalism while ensuring a positive, professional presence that aligns with the company's brand values.
- Utilize thorough research to resolve customer issues, aiming to provide a first-contact resolution whenever possible.
- Monitor and moderate online community discussions to maintain respectful and relevant interactions.
- Display comprehensive knowledge of products, services, and policies, providing expert-level support and guidance.
- Create and update community articles that serve as a comprehensive resource for customers, providing them with a one-stop solution that reduces the need for direct inquiries.
- Additional duties as assigned.
Who You Are
- Data-Driven Decision Making: Make informed decisions based on comprehensive data analysis, customer feedback, and organizational objectives.
- Proactive Problem-Solving: Utilizes advanced analytical skills to identify root causes of complex issues, anticipate future challenges, and implement proactive solutions to prevent escalations.
- Strategic Communication: Effectively conveys policy guidelines, decisioning, and resolutions to customers, team members, and management with a focus on strategic impact and long-term objectives.
- Attention to Detail and Quality: Ensures accuracy and quality in all aspects of escalated issue resolution, maintaining high standards of excellence and customer satisfaction.
- Empathy: Display deep empathy and patience, crucial for handling sensitive executive escalations and social media interactions.
- Technical Proficiency: Skilled in navigating social media platforms and CRM systems, with an understanding of social media platforms.
- Adaptability: Flexibly respond to changing priorities and maintain effectiveness in a dynamic environment.
What You've Done
- 2+ years of customer service experience required.
- 1+ year(s) experience handling executive customer escalations concerns preferred.
- Has a solid understanding of the social media landscape (e.g., Facebook, Twitter, Instagram, Snapchat, TikTok).
- Prior experience supporting social media platforms preferred.
What we Offer
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
- Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base pay is one component of StubHub’s total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Base Range
$22 - $22 USD
About us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world - from sports to music, comedy to dance, festivals to theater - StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
For California Residents: California Job Applicant Privacy Notice found here
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
INTRODUCTION
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
As an Executive Customer Care and Social Media Specialist, you will take the lead in resolving high-level executive and social media inquiries with urgency, professionalism, and strategic insight. This pivotal role requires exemplary communication skills, advanced problem-solving capabilities, and a proven ability to consistently exceed productivity and performance expectations. You will act as a primary brand ambassador, proficiently managing both escalated customer complaints and real-time social media interactions. Success in this role involves not only resolving immediate issues but also proactively identifying and addressing systemic problems to prevent future escalations. We aim to be recognized as the best and most trusted customer experience brand in the world!
This Full-Time position may require weekend, holiday, daytime, and/or evening hours.
This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.
Executive Care:
- Manage escalated customer inquiries from high-ranking executives, ensuring timely and effective resolutions.
- Tackle complex issues including Attorney General inquiries, concierge escalations, and consumer complaint platform escalations with professionalism and precision.
- Communicate difficult messages with empathy, effectively de-escalating challenging situations.
- Collaborate with cross-functional teams to implement improvements based on issue analysis, enhancing executive customer experiences.
- Maintain meticulous records of interactions and resolutions to track trends and outcomes.
- Additional duties as assigned.
Social Media:
- Serve as a frontline ambassador on social media channels, swiftly addressing customer inquiries, comments, and concerns with enthusiasm and professionalism while ensuring a positive, professional presence that aligns with the company's brand values.
- Utilize thorough research to resolve customer issues, aiming to provide a first-contact resolution whenever possible.
- Monitor and moderate online community discussions to maintain respectful and relevant interactions.
- Display comprehensive knowledge of products, services, and policies, providing expert-level support and guidance.
- Create and update community articles that serve as a comprehensive resource for customers, providing them with a one-stop solution that reduces the need for direct inquiries.
- Additional duties as assigned.
Who You Are
- Data-Driven Decision Making: Make informed decisions based on comprehensive data analysis, customer feedback, and organizational objectives.
- Proactive Problem-Solving: Utilizes advanced analytical skills to identify root causes of complex issues, anticipate future challenges, and implement proactive solutions to prevent escalations.
- Strategic Communication: Effectively conveys policy guidelines, decisioning, and resolutions to customers, team members, and management with a focus on strategic impact and long-term objectives.
- Attention to Detail and Quality: Ensures accuracy and quality in all aspects of escalated issue resolution, maintaining high standards of excellence and customer satisfaction.
- Empathy: Display deep empathy and patience, crucial for handling sensitive executive escalations and social media interactions.
- Technical Proficiency: Skilled in navigating social media platforms and CRM systems, with an understanding of social media platforms.
- Adaptability: Flexibly respond to changing priorities and maintain effectiveness in a dynamic environment.
What You've Done
- 2+ years of customer service experience required.
- 1+ year(s) experience handling executive customer escalations concerns preferred.
- Has a solid understanding of the social media landscape (e.g., Facebook, Twitter, Instagram, Snapchat, TikTok).
- Prior experience supporting social media platforms preferred.
What we Offer
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
- Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base pay is one component of StubHub’s total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Base Range
$22 - $22 USD
About us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world - from sports to music, comedy to dance, festivals to theater - StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
For California Residents: California Job Applicant Privacy Notice found here
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
Job Roles at StubHub
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Get Access To All JobsTips for Finding StubHub Green Card Jobs
Target technical and product roles first
StubHub's Green Card sponsorship activity concentrates in engineering, data science, and product management. If your background is in software development or analytics, you're applying for the roles most likely to come with Green Card support from the start.
Ask about Green Card intent during the offer stage
Raise Green Card sponsorship before signing. Retail and marketplace companies like StubHub often have discretionary sponsorship policies, so confirming the commitment in writing during negotiations is far more reliable than assuming it follows automatically from an H-1B visa.
Understand the PERM labor certification process
StubHub's Green Card filings typically begin with PERM, where the company must advertise the role and document the hiring process. This can take a year or more before the I-140 petition is even filed, so set realistic timeline expectations from day one.
Use Migrate Mate to filter verified Green Card sponsors
Not every company that posts jobs will sponsor a Green Card. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history, helping you focus your applications on StubHub and similar companies with documented Green Card programs.
Build tenure before your Green Card case starts
StubHub, like most retail and tech employers, typically initiates Green Card sponsorship after an employee demonstrates performance and long-term fit. Treating your first year as a period to build visibility with your manager strengthens the case for sponsorship.
Align your role to a specialty occupation throughout
Green Card petitions under EB-2 or EB-3 require demonstrating that your position requires a degree in a specific field. At StubHub, this is most defensible for engineering and data roles, so avoid scope creep into generalist responsibilities that could weaken the petition.
StubHub Green Card Visa Sponsorship: Frequently Asked Questions
Does StubHub sponsor Green Card visas?
Yes, StubHub sponsors Green Card visas for eligible employees. Sponsorship is selective and typically reserved for technical, product, and corporate roles where the company has a sustained need. It is not offered automatically to all employees, so confirming sponsorship intent during the hiring process is an important step before accepting an offer.
Which roles and departments at StubHub are most likely to receive Green Card sponsorship?
Engineering, data science, product management, and certain corporate functions are the departments where Green Card sponsorship at StubHub is most common. These are positions that typically qualify as specialty occupations under EB-2 or EB-3 classifications. Roles in customer support, operations, or general retail management are less likely to be sponsored.
How does the Green Card application process work at StubHub?
StubHub's Green Card process generally begins with PERM labor certification, where the company advertises the position and documents that no qualified U.S. worker was displaced. Once PERM is certified by the Department of Labor, StubHub files an I-140 immigrant petition with USCIS on your behalf. You then wait for a visa number to become available before filing for adjustment of status.
How long does it take to get a Green Card through StubHub sponsorship?
The timeline varies significantly based on your country of birth and the employment-based preference category. PERM alone can take one to two years. For applicants born in India or China, the wait for a visa number under EB-2 or EB-3 can extend well beyond that due to annual per-country caps. Starting early and maintaining valid nonimmigrant status throughout is essential.
How do I improve my chances of getting Green Card sponsorship at StubHub?
Raise the topic during offer negotiations rather than after onboarding, and get any commitment documented. Migrate Mate can help you identify StubHub roles with verified sponsorship history so you apply to positions that are actually eligible. Once hired, building a strong performance record and working in a clearly defined specialty occupation role makes it easier for the company to justify initiating the PERM process on your behalf.
What is the prevailing wage for Green Card sponsorship at StubHub?
Employers sponsoring a Green Card through the PERM labor certification process must pay at least the prevailing wage for the role. The Department of Labor determines this rate based on the specific job title, location, and experience level. The prevailing wage is locked in during the PERM filing and applies through the entire Green Card process. You can look up current rates using the DOL's OFLC Wage Search tool.