Customer Service Jobs at Holiday Inn Club Vacations with Visa Sponsorship
Holiday Inn Club Vacations hires Customer Service staff across its resort and vacation ownership locations, and the company has an established track record of sponsoring temporary work visas for this function. If you're an international candidate targeting hospitality roles with visa support, this is a company worth pursuing seriously.
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Get Access To All JobsAt Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
Availability
- Must be available to work weekends
- 1st shift, 2nd shift 4pm to 1am and Mid shift (Open Availability)
COMPANY BENEFITS:
- Matching 401K
- Growth & Developmental Opportunities
- Comprehensive Medical, Dental & Vision Benefits
- EAP – Employee Assistance Program
- PTO - Paid Time Off
- Travel Benefits & Discounts Through Our ClubGo Program
- Tuition Reimbursement & Continuing Education Courses
- Outstanding Company Culture
ROLE AND RESPONSIBILITIES
The Assistant Manager of Laundry leads the laundry team in the collection, cleaning and distribution of laundered products for the housekeeping department. Maximize linen processes, according to forecasts, for labor, supplies and linen/terry. This includes thorough knowledge of the functional area and oversight of the daily operations of the Laundry department, including organization, execution and accountability of all related functions, policies and procedures, and efficient operations of the department. This individual provides supervision of the laundry aids and laundry truck drivers. This includes interviews, training, developing, scheduling, supervision and evaluation of team members. Additional responsibilities include coaching and counseling and ensuring that productivity and quality standards are met or exceeded. This individual will ensure the staff’s commitment to maintaining service expectations through observation, communication, and recognition.
ESSENTIAL DUTIES AND TASKS:
- Manage, motivate, train/re-train, develop, coach and counsel employees to achieve and exceed standards for quality/quantity.
- Daily operations of the Laundry department, including organization, execution and accountability of all related functions, policies and procedures, and efficient operations of the department.
- Complete weekly/monthly inventory for all supplies and linen/terry and assess need based on par levels and forecast. Place orders accordingly.
- Manage preventative maintenance of laundry equipment, partnering with other departments or vendors as needed.
- Attend/lead departmental and company meetings/initiatives/etc.
QUALIFICATIONS
- High school diploma or equivalent.
- Must have one to two years laundry and/or housekeeping experience.
- Minimum of one year in a leadership role.
- Must be at least 18 years of age with a valid driver’s license, and minimum of one year of driving experience.
- Must meet company motor vehicle record requirements to drive company vehicle.
- Must develop and maintain a strong working relationship with the team and other departments.
- Must develop and maintain comprehensive knowledge of resort policies, procedures, and operations and ensure communication of relevant information as required.
- Must demonstrate a commitment to the continuous development of his/her team to include driving employee engagement, effective performance management, and aligning goals.
- Must have developed verbal and written communication skills.
- Must have organizational and computer skills.
- Must have the ability to solve problems; manage people, projects, time and quality; motivate and lead staff with diverse skill levels; multi-task; and set priorities.
- Must be flexible and adaptable.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
Availability
- Must be available to work weekends
- 1st shift, 2nd shift 4pm to 1am and Mid shift (Open Availability)
COMPANY BENEFITS:
- Matching 401K
- Growth & Developmental Opportunities
- Comprehensive Medical, Dental & Vision Benefits
- EAP – Employee Assistance Program
- PTO - Paid Time Off
- Travel Benefits & Discounts Through Our ClubGo Program
- Tuition Reimbursement & Continuing Education Courses
- Outstanding Company Culture
ROLE AND RESPONSIBILITIES
The Assistant Manager of Laundry leads the laundry team in the collection, cleaning and distribution of laundered products for the housekeeping department. Maximize linen processes, according to forecasts, for labor, supplies and linen/terry. This includes thorough knowledge of the functional area and oversight of the daily operations of the Laundry department, including organization, execution and accountability of all related functions, policies and procedures, and efficient operations of the department. This individual provides supervision of the laundry aids and laundry truck drivers. This includes interviews, training, developing, scheduling, supervision and evaluation of team members. Additional responsibilities include coaching and counseling and ensuring that productivity and quality standards are met or exceeded. This individual will ensure the staff’s commitment to maintaining service expectations through observation, communication, and recognition.
ESSENTIAL DUTIES AND TASKS:
- Manage, motivate, train/re-train, develop, coach and counsel employees to achieve and exceed standards for quality/quantity.
- Daily operations of the Laundry department, including organization, execution and accountability of all related functions, policies and procedures, and efficient operations of the department.
- Complete weekly/monthly inventory for all supplies and linen/terry and assess need based on par levels and forecast. Place orders accordingly.
- Manage preventative maintenance of laundry equipment, partnering with other departments or vendors as needed.
- Attend/lead departmental and company meetings/initiatives/etc.
QUALIFICATIONS
- High school diploma or equivalent.
- Must have one to two years laundry and/or housekeeping experience.
- Minimum of one year in a leadership role.
- Must be at least 18 years of age with a valid driver’s license, and minimum of one year of driving experience.
- Must meet company motor vehicle record requirements to drive company vehicle.
- Must develop and maintain a strong working relationship with the team and other departments.
- Must develop and maintain comprehensive knowledge of resort policies, procedures, and operations and ensure communication of relevant information as required.
- Must demonstrate a commitment to the continuous development of his/her team to include driving employee engagement, effective performance management, and aligning goals.
- Must have developed verbal and written communication skills.
- Must have organizational and computer skills.
- Must have the ability to solve problems; manage people, projects, time and quality; motivate and lead staff with diverse skill levels; multi-task; and set priorities.
- Must be flexible and adaptable.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
See all 53+ Customer Service at Holiday Inn Club Vacations jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Holiday Inn Club Vacations roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Holiday Inn Club Vacations Jobs
Tailor your resume to resort operations
Holiday Inn Club Vacations fills Customer Service roles tied to vacation ownership, not standard hotel front desk work. Highlight experience with reservation systems, owner relations, or timeshare guest services to signal you understand the operational context before you apply.
Understand how H-2B sponsorship works
H-2B visas are tied to specific seasonal or temporary labor needs certified by the DOL. Confirm with the hiring team whether the role you're applying for is classified as temporary, since that classification determines whether H-2B sponsorship is even on the table.
Target locations with active hiring cycles
Holiday Inn Club Vacations operates multiple resort properties across the U.S. Customer Service openings are not uniform across all sites. Focus your applications on properties with current open roles rather than reaching out to corporate HR directly.
Clarify sponsorship intent before the offer stage
Ask about visa sponsorship during the hiring manager phone screen, not after a written offer arrives. Hospitality employers sometimes issue offers without confirming whether the role qualifies for sponsorship, which creates delays or complications in the H-2B filing timeline with USCIS.
Prepare your credentials for DOL verification
H-2B petitions require employer attestation and DOL certification. Gather employment references, past job titles in writing, and any hospitality certifications ahead of time so your employer's immigration counsel can complete the petition without waiting on documentation from you.
Use Migrate Mate to find open Customer Service roles
Searching broadly across job boards makes it hard to filter for employers actively sponsoring visas. Use Migrate Mate to browse Customer Service openings at Holiday Inn Club Vacations specifically, so you're targeting roles where sponsorship is part of the hiring process.
Customer Service at Holiday Inn Club Vacations jobs are hiring across the US. Find yours.
Find Customer Service at Holiday Inn Club Vacations JobsFrequently Asked Questions
Does Holiday Inn Club Vacations sponsor H-1B visas for Customer Service roles?
H-1B visas are designed for specialty occupations that require at least a bachelor's degree in a specific field. Standard Customer Service roles in hospitality do not typically meet that threshold. Holiday Inn Club Vacations' sponsorship activity for this function has been through the H-2B program, which covers temporary non-agricultural workers in seasonal or peak-period roles.
Which visa types are commonly used for Customer Service roles at Holiday Inn Club Vacations?
The H-2B visa is the most relevant category for Customer Service positions at Holiday Inn Club Vacations. It allows U.S. employers to bring foreign nationals for temporary work when qualified U.S. workers are not available. The employer must obtain DOL certification and file a petition with USCIS before the worker can begin. H-2B status is tied to a specific employer and role, so switching jobs requires a new petition.
What qualifications and experience are expected for Customer Service jobs at Holiday Inn Club Vacations?
Candidates are generally expected to have direct guest-facing experience in hospitality, tourism, or resort settings. Familiarity with reservation management systems, owner or member services, and handling escalations in a vacation ownership context strengthens your profile. Fluency in English is standard, and bilingual candidates, particularly Spanish speakers, often have an advantage at resort properties serving diverse guest populations.
How do I apply for Customer Service jobs at Holiday Inn Club Vacations?
You can search and apply for Customer Service openings directly through Holiday Inn Club Vacations' careers portal or find visa-sponsorship-confirmed listings through Migrate Mate, which filters for employers actively hiring international candidates. When you apply, note your visa status clearly on your application and follow up with the recruiter to confirm the role is open to sponsored candidates before investing time in the full interview process.
How do I understand the timeline once a Customer Service role and sponsorship are confirmed?
After an offer is confirmed, your employer files the H-2B petition with USCIS. Standard processing runs several weeks, and USCIS premium processing is available to accelerate adjudication. The H-2B program also has an annual numerical cap, so timing your application early in the fiscal year matters. Once the petition is approved, you'll complete consular processing or a status change before your start date.
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