Customer Program Manager Jobs at Hot Topic with Visa Sponsorship
Customer Program Manager roles at Hot Topic sit at the intersection of retail operations and customer experience, requiring both analytical thinking and a passion for alternative fashion culture. Hot Topic has a track record of sponsoring permanent residence pathways for this function, making it a viable target for international candidates building a long-term U.S. career.
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Get Access To All JobsAt BoxLunch, we’re committed using our love of pop culture to do something amazing: eliminate hunger. With every $10 spent, we donate a meal to Feeding America that directly benefits the communities we are in.
We’re on the search for a Part-Time Assistant Manager – Level 2 that will help lead our civic minded, pop culture driven brand. You’ll support the Store Manager in achieving store objectives with regards to hitting sales targets, recruiting, and development. You’re Harry Potter and Luke Skywalker rolled into one; you can handle anything that comes your way while driving sales and building lifelong relationships with our customers.
- Support your Store Manager in achieving the sales plan and/or comp sales goals. It’s not all about the Benjamins, but then it kind of is
- Help recruit, develop, and retain a super collaborative, passionate team to run your store alongside you
- You’re the store’s #1 fan – you’ll create buzz and customer engagement through promotion of new products, use social media platforms, and additional benefits such as BOPIS and curbside pickup
- Provide leadership around running an operationally sound business; you’ll bring the right balance of ops, delegation/autonomy, and customer-first selling practices
- Keep watch (like the Night’s Watch) on shrink/loss prevention, payroll hours, and associate schedules
- Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback
- Run sales reports and use data to help guide your strategy to hit sales targets
- You’ll merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time. In short, you’ll deliver the goods!
- Every Frodo needs a Fellowship! In partnership with your Store Manager, you’ll develop your team of loyal associates that are high-performing and customer-focused
- At least 1-2 years of retail store management experience. If you’re passionate about philanthropy & all things pop culture, you're in the right place!
- You’ve led teams to success and want to experience more of it. You’ll have skills to pay the bills: communication, recruiting, operations (payroll, reporting, scheduling, merchandising), and be a developer of your peeps
- You have Avenger-like skills: communication, time management, professionalism, operations, and a drive to develop your peeps
- You'll have to be at least 18 years of age to join the fandom force
- A high school diploma or GED equivalent. If you have a degree, even better
- Roll with the punches. Retail is a fast-changing industry and you like catching curveballs thrown your way
- The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds
At BoxLunch, we’re committed using our love of pop culture to do something amazing: eliminate hunger. With every $10 spent, we donate a meal to Feeding America that directly benefits the communities we are in.
We’re on the search for a Part-Time Assistant Manager – Level 2 that will help lead our civic minded, pop culture driven brand. You’ll support the Store Manager in achieving store objectives with regards to hitting sales targets, recruiting, and development. You’re Harry Potter and Luke Skywalker rolled into one; you can handle anything that comes your way while driving sales and building lifelong relationships with our customers.
- Support your Store Manager in achieving the sales plan and/or comp sales goals. It’s not all about the Benjamins, but then it kind of is
- Help recruit, develop, and retain a super collaborative, passionate team to run your store alongside you
- You’re the store’s #1 fan – you’ll create buzz and customer engagement through promotion of new products, use social media platforms, and additional benefits such as BOPIS and curbside pickup
- Provide leadership around running an operationally sound business; you’ll bring the right balance of ops, delegation/autonomy, and customer-first selling practices
- Keep watch (like the Night’s Watch) on shrink/loss prevention, payroll hours, and associate schedules
- Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback
- Run sales reports and use data to help guide your strategy to hit sales targets
- You’ll merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time. In short, you’ll deliver the goods!
- Every Frodo needs a Fellowship! In partnership with your Store Manager, you’ll develop your team of loyal associates that are high-performing and customer-focused
- At least 1-2 years of retail store management experience. If you’re passionate about philanthropy & all things pop culture, you're in the right place!
- You’ve led teams to success and want to experience more of it. You’ll have skills to pay the bills: communication, recruiting, operations (payroll, reporting, scheduling, merchandising), and be a developer of your peeps
- You have Avenger-like skills: communication, time management, professionalism, operations, and a drive to develop your peeps
- You'll have to be at least 18 years of age to join the fandom force
- A high school diploma or GED equivalent. If you have a degree, even better
- Roll with the punches. Retail is a fast-changing industry and you like catching curveballs thrown your way
- The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds
See all 40+ Customer Program Manager at Hot Topic jobs
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Get Access To All JobsTips for Finding Customer Program Manager Jobs at Hot Topic Jobs
Align your credentials to specialty occupation standards
Hot Topic's customer program work involves data analysis, loyalty platform management, and cross-functional coordination. Frame your degree and experience around these functions specifically, since USCIS evaluates specialty occupation eligibility based on the theoretical and practical application of a body of highly specialized knowledge.
Target Hot Topic's corporate and e-commerce divisions
Hot Topic runs both brick-and-mortar and digital retail programs, and Customer Program Manager openings often sit within its e-commerce or CRM teams. Filtering your search by department and location helps you identify which business unit is actively hiring rather than applying broadly across every open requisition.
Ask about permanent residence pathways during negotiations
Hot Topic has sponsored EB-2 and EB-3 classifications for this function before. During offer discussions, ask directly whether the company supports PERM labor certification for this role, since initiating the process early matters given PERM's multi-year timeline.
Use Migrate Mate to surface active Customer Program Manager openings
Identifying which Hot Topic roles are actively open and visa-eligible takes time when done manually. Migrate Mate filters job listings specifically for sponsored roles in fashion retail, so you can focus your applications on positions where sponsorship is already in scope.
Prepare for behavioral interviews rooted in retail metrics
Hot Topic's customer program interviews typically probe loyalty program performance, customer retention strategy, and cross-channel campaign execution. Come ready with specific examples that quantify outcomes, since hiring managers in fashion retail lean heavily on demonstrated commercial impact over theoretical knowledge.
Understand your grace period if you're between roles
If you're currently on an H-1B with a different employer, you have a 60-day grace period after your employment ends to find a new sponsor. Filing a timely H-1B transfer petition with Hot Topic before that window closes preserves your status while your new petition is pending.
Customer Program Manager at Hot Topic jobs are hiring across the US. Find yours.
Find Customer Program Manager at Hot Topic JobsFrequently Asked Questions
Does Hot Topic sponsor H-1B visas for Customer Program Managers?
Hot Topic's sponsorship history for Customer Program Managers has focused on permanent residence classifications rather than H-1B nonimmigrant petitions. That said, sponsorship decisions are role-specific and depend on the hiring team's needs at the time of your offer. Raising the question directly during offer negotiations gives you the clearest picture of what the company is willing to support for your specific position.
Which visa types are commonly used for Customer Program Manager roles at Hot Topic?
Hot Topic has sponsored EB-2 and EB-3 immigrant visa categories for this function, both of which require PERM labor certification through the Department of Labor before USCIS adjudicates the immigrant petition. EB-2 is typically reserved for roles requiring an advanced degree or exceptional ability, while EB-3 covers positions requiring at least a bachelor's degree, which aligns well with most Customer Program Manager job descriptions in retail.
What qualifications and experience does Hot Topic expect for Customer Program Manager roles?
Hot Topic typically looks for candidates with a background in customer lifecycle management, loyalty programs, or CRM platforms, usually supported by a bachelor's degree in marketing, business, or a related field. Experience in fashion or specialty retail is a meaningful differentiator given the company's niche audience. Proficiency with customer data tools and cross-functional project coordination tends to come up consistently across job descriptions for this role.
How long does the visa sponsorship process take for a role at Hot Topic?
If Hot Topic sponsors you through the EB-2 or EB-3 pathway, the PERM labor certification stage alone can take six months to over a year, followed by USCIS adjudication of your I-140 immigrant petition. Depending on your country of birth, priority date backlogs may add significant additional wait time before you can file for adjustment of status. Starting the conversation with your hiring manager early gives you the most lead time to plan.
How do I apply for Customer Program Manager jobs at Hot Topic?
Migrate Mate is the most efficient way to find Customer Program Manager openings at Hot Topic that are open to visa sponsorship, since the platform filters roles specifically for international candidates. Once you identify a relevant opening, apply through Hot Topic's careers portal and tailor your resume to highlight customer program outcomes and retail-specific metrics. Following up with the recruiting team to confirm sponsorship eligibility before advancing too far in the process saves time for both sides.
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