Service Engineer Jobs at KLA with Visa Sponsorship
Service Engineer roles at KLA sit at the intersection of advanced semiconductor equipment and hands-on customer support, requiring deep technical knowledge and field problem-solving. KLA has a strong track record of sponsoring work visas for this function, supporting engineers from initial offer through long-term status.
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KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
Customer Support Engineer (CSE)
General Description:
Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. Provides assistance to Installation Engineers and less experienced CSEs in resolving problems.
A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is responsible for providing tool repair, customer management, and performing all associated logistics tasks. The CSE must have good troubleshooting skills and be proficient in working on electro-mechanical equipment within a cleanroom environment. The CSE must be self-motivated and driven to provide the best support for KLA customers. The CSE must demonstrate excellent written and verbal communication skills as communication with customers, co-workers, and management is critical to the role.
Primary Responsibilities:
- Provide customer service support a variety of advanced KLA products. Be the primary focal point of contact for all customer service-related issues.
- Maintain excellent working relationship with customers, CSEs, applications engineers, technical support and sales teams.
- Evaluate, analyze, diagnose and troubleshoot technical equipment problems at customer site. Assists customers with all system issues. Ensures equipment enhances customer production.
- Maintain Preventive Maintenance schedule on KLA tools at customer sites and execute on all PMs per the schedule.
- Repair and update equipment at customer site, including system level problems (which have multiple causes and for which no standard procedures exist) based on CSE’s technical knowledge, education, training and certification.
- May access and determine the problems existing in customers’ processes such as chemical leaks or contamination, and as a result may recommend shutdown of a customer fab due to unsafe conditions.
- Prepare Field Service Reports on customer support activity and provides documentation to other supporting functions on recurring problems. Create service reports for all service requests using the CRM database.
- Cross-train and assist other field service engineers as needed.
- Assist Tech Support on all onsite system escalations.
- Provide first level Applications support.
- Provide guidance and technical assistance to Installation Engineers on installations and dismantling equipment.
- Provide guidance to less senior CSEs.
- Manage individual inventory account.
- Assist in the preparation of quotes for customers based on labor, travel expenses incurred, and parts needed. Uses discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare, etc.
- Conduct customer orientation and technical training on all aspects of equipment maintenance support for user applications.
- Contribute to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
- Successfully complete ongoing technical training to acquire a thorough knowledge of company products, the application of diagnostic techniques, and practical application of service aids.
- Cross-train on multiple products.
- Attain and maintain at least Certification Level 3 or PM training. Attain and maintain basic proficiency in systems level repair of a product within a family is required.
Skills Needed:
- Understanding of and ability to troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems.
- Understanding of computer theory, various operating systems and applicable operating system software knowledge, and networking in a Windows, Unix or Novell environment.
- Good interpersonal/communication skills in understanding customer needs.
- Ability to work under pressure and stringent timelines since systems down for service may affect customer manufacturing area.
Education/Experience:
BS or equivalent years of experience
Physical Requirements:
- Walking – 30-60 minutes per day
- Lifting (50 lbs.)
- Carrying (50 lbs.)
- Turning – daily / 5-10 times per day
- Twisting – daily / 5-10 times per day
- Grabbing – daily / 5-10 times per day
- Kneeling – weekly / 10-20 minutes per day
- Bending and stretching – weekly / 30-60 minutes per day
- Standing (5-8 hours a day)
- Sitting (3-5 hours a day)
- Travels by car or commercial transportation to customer facilities (minimum 30 minutes per day, average 2 hours per day)
- Use of precision hand tools (wrenches, screw drivers, allen/hex keys, etc) for both coarse and very fine adjustments
- Working in tight spaces
- Wearing a full cleanroom suit, face mask and PPE (personal protective equipment) such as goggles, gloves and safety shoes
Minimum Qualifications
Bachelor's Level Degree and 0 years related work experience
Base Pay Range: $25.15 - $42.75 Per Hour
Primary Location: USA-ID-Boise-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
Customer Support Engineer (CSE)
General Description:
Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. Provides assistance to Installation Engineers and less experienced CSEs in resolving problems.
A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is responsible for providing tool repair, customer management, and performing all associated logistics tasks. The CSE must have good troubleshooting skills and be proficient in working on electro-mechanical equipment within a cleanroom environment. The CSE must be self-motivated and driven to provide the best support for KLA customers. The CSE must demonstrate excellent written and verbal communication skills as communication with customers, co-workers, and management is critical to the role.
Primary Responsibilities:
- Provide customer service support a variety of advanced KLA products. Be the primary focal point of contact for all customer service-related issues.
- Maintain excellent working relationship with customers, CSEs, applications engineers, technical support and sales teams.
- Evaluate, analyze, diagnose and troubleshoot technical equipment problems at customer site. Assists customers with all system issues. Ensures equipment enhances customer production.
- Maintain Preventive Maintenance schedule on KLA tools at customer sites and execute on all PMs per the schedule.
- Repair and update equipment at customer site, including system level problems (which have multiple causes and for which no standard procedures exist) based on CSE’s technical knowledge, education, training and certification.
- May access and determine the problems existing in customers’ processes such as chemical leaks or contamination, and as a result may recommend shutdown of a customer fab due to unsafe conditions.
- Prepare Field Service Reports on customer support activity and provides documentation to other supporting functions on recurring problems. Create service reports for all service requests using the CRM database.
- Cross-train and assist other field service engineers as needed.
- Assist Tech Support on all onsite system escalations.
- Provide first level Applications support.
- Provide guidance and technical assistance to Installation Engineers on installations and dismantling equipment.
- Provide guidance to less senior CSEs.
- Manage individual inventory account.
- Assist in the preparation of quotes for customers based on labor, travel expenses incurred, and parts needed. Uses discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare, etc.
- Conduct customer orientation and technical training on all aspects of equipment maintenance support for user applications.
- Contribute to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
- Successfully complete ongoing technical training to acquire a thorough knowledge of company products, the application of diagnostic techniques, and practical application of service aids.
- Cross-train on multiple products.
- Attain and maintain at least Certification Level 3 or PM training. Attain and maintain basic proficiency in systems level repair of a product within a family is required.
Skills Needed:
- Understanding of and ability to troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems.
- Understanding of computer theory, various operating systems and applicable operating system software knowledge, and networking in a Windows, Unix or Novell environment.
- Good interpersonal/communication skills in understanding customer needs.
- Ability to work under pressure and stringent timelines since systems down for service may affect customer manufacturing area.
Education/Experience:
BS or equivalent years of experience
Physical Requirements:
- Walking – 30-60 minutes per day
- Lifting (50 lbs.)
- Carrying (50 lbs.)
- Turning – daily / 5-10 times per day
- Twisting – daily / 5-10 times per day
- Grabbing – daily / 5-10 times per day
- Kneeling – weekly / 10-20 minutes per day
- Bending and stretching – weekly / 30-60 minutes per day
- Standing (5-8 hours a day)
- Sitting (3-5 hours a day)
- Travels by car or commercial transportation to customer facilities (minimum 30 minutes per day, average 2 hours per day)
- Use of precision hand tools (wrenches, screw drivers, allen/hex keys, etc) for both coarse and very fine adjustments
- Working in tight spaces
- Wearing a full cleanroom suit, face mask and PPE (personal protective equipment) such as goggles, gloves and safety shoes
Minimum Qualifications
Bachelor's Level Degree and 0 years related work experience
Base Pay Range: $25.15 - $42.75 Per Hour
Primary Location: USA-ID-Boise-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
See all 25+ Service Engineer at KLA jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Engineer at KLA roles.
Get Access To All JobsTips for Finding Service Engineer Jobs at KLA Jobs
Document your field service certifications early
KLA Service Engineer roles require demonstrated hands-on experience with semiconductor or capital equipment. Gather equipment-specific training records, customer site certifications, and any OEM credentials before applying so your technical background is immediately verifiable during screening.
Target KLA's regional service hubs directly
KLA staffs Service Engineers near major fab clusters in Texas, Oregon, and Arizona. Applying to postings tied to those locations signals you understand the deployment model and increases your chances of reaching a hiring manager with active headcount.
Align your degree field to specialty occupation requirements
USCIS requires Service Engineer roles to qualify as specialty occupations under H-1B. A degree in electrical engineering, mechanical engineering, or a closely related field strengthens your petition. A misaligned degree can trigger an RFE even when the job is otherwise approvable.
Use Migrate Mate to find open Service Engineer roles at KLA
Sponsorship-eligible Service Engineer postings at KLA aren't always flagged clearly on general job boards. Search Migrate Mate to filter specifically for KLA openings where visa sponsorship is confirmed, so you're not spending time on roles that won't support your status.
Understand PERM timing if you're targeting a Green Card
KLA supports EB-2 and EB-3 pathways for Service Engineers, but PERM labor certification can take a year or more before an I-140 is filed. Raise long-term sponsorship intent during later-stage interviews so both sides can plan around the timeline realistically.
Service Engineer at KLA jobs are hiring across the US. Find yours.
Find Service Engineer at KLA JobsFrequently Asked Questions
Does KLA sponsor H-1B visas for Service Engineers?
Yes, KLA sponsors H-1B visas for Service Engineers. The role qualifies as a specialty occupation, typically requiring a bachelor's degree or higher in electrical engineering, mechanical engineering, or a related field. If you're subject to the annual H-1B cap, your employer submits a registration in March for a lottery draw, with petitions filed by June for an October 1 start date.
How do I apply for Service Engineer jobs at KLA?
Applications go through KLA's careers portal, where Service Engineer roles are listed by region and product line. Tailor your resume to highlight hands-on equipment experience, customer site troubleshooting, and any semiconductor or capital equipment backgrounds. If you need visa sponsorship, note your authorization status early in the process so recruiters can flag your application correctly from the start.
Which visa types does KLA commonly use for Service Engineer roles?
KLA supports H-1B, F-1 OPT and CPT, TN, J-1, and Green Card pathways including EB-2 and EB-3 for Service Engineers. F-1 candidates with STEM OPT can work for up to three years before H-1B sponsorship is needed. TN eligibility applies to Canadian and Mexican nationals whose engineering degree falls within the USMCA qualifying occupation list.
What qualifications does KLA look for in Service Engineer candidates?
KLA Service Engineer roles typically require a bachelor's degree in electrical, mechanical, or systems engineering, plus experience servicing complex capital equipment or semiconductor tools. Customer-facing troubleshooting skills and willingness to travel to fab sites are standard expectations. Candidates with experience on specific KLA product lines, such as inspection or metrology equipment, tend to advance further in the process.
How long does the visa sponsorship process take for a KLA Service Engineer offer?
Timeline depends on your visa category. H-1B standard processing through USCIS takes three to six months after filing, with premium processing available to reduce that to 15 business days. OPT transfers are faster if your authorization is already in place. For Green Card sponsorship via PERM, expect at least one to two years from labor certification through I-140 approval, before priority date considerations.
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