Customer Engineer Jobs at KLA with Visa Sponsorship
Customer Engineer roles at KLA sit at the intersection of semiconductor equipment expertise and hands-on field service, supporting advanced manufacturing customers across process integration and tool performance. KLA actively sponsors work visas for this function, making it a realistic target if you're pursuing U.S. employment in semiconductor manufacturing.
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Get Access To All JobsCompany Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
This position requires hands on skills related to the repair of highly complex Electro Mechanical capital equipment.
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Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production.
-
Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.
-
Represents the company to the customer and assumes accountability for customer happiness with service.
-
Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
-
Provides assistance to Installation Engineer in resolving problems.
-
Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
-
Builds positive relationships with customers and increases customer satisfaction by resolving sophisticated requests and issues.
-
Contributes to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
-
Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
-
Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.
-
Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.
Minimum Qualifications
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years.
Base Pay Range
$27.46 - $46.69 Per Hour
Primary Location
USA-AZ-Phoenix-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
This position requires hands on skills related to the repair of highly complex Electro Mechanical capital equipment.
-
Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production.
-
Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.
-
Represents the company to the customer and assumes accountability for customer happiness with service.
-
Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
-
Provides assistance to Installation Engineer in resolving problems.
-
Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
-
Builds positive relationships with customers and increases customer satisfaction by resolving sophisticated requests and issues.
-
Contributes to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
-
Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
-
Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.
-
Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects.
Minimum Qualifications
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years.
Base Pay Range
$27.46 - $46.69 Per Hour
Primary Location
USA-AZ-Phoenix-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
See all 31+ Customer Engineer at KLA jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Engineer at KLA roles.
Get Access To All JobsTips for Finding Customer Engineer Jobs at KLA Jobs
Translate field service experience into semiconductor terms
KLA hires Customer Engineers to support lithography, inspection, and metrology tools on customer fabs. Frame your resume around specific equipment platforms, process nodes, or yield improvement work rather than generic maintenance or technical support language.
Pursue OPT authorization before graduation deadlines
KLA regularly hires F-1 graduates into Customer Engineer roles. Apply for OPT through your DSO at least 90 days before your program end date so your Employment Authorization Document arrives before your start date.
Target KLA openings by fab cluster geography
Customer Engineer postings concentrate near major semiconductor manufacturing hubs like Austin, Hillsboro, and Phoenix. Applying to roles near a customer fab you already have experience with strengthens your case and shortens the employer's onboarding curve.
Confirm your role qualifies as a specialty occupation
USCIS requires H-1B petitions to show the position requires at least a bachelor's degree in a specific technical field. For Customer Engineer roles, a degree in electrical engineering, materials science, or physics typically supports this requirement. Verify your job description reflects this before your employer files.
Use Migrate Mate to identify active Customer Engineer openings
KLA posts Customer Engineer roles across multiple locations at different hiring cycles. Search Migrate Mate to filter for open positions that explicitly support visa sponsorship, so you're applying to roles where the process is already in motion.
Align your start date with H-1B cap timelines if you need a new petition
If you're not already in H-1B status, USCIS cap-subject petitions have an April filing window for an October 1 start date. Work with KLA's immigration team early so your offer letter and I-129 filing align with this annual cycle.
Customer Engineer at KLA jobs are hiring across the US. Find yours.
Find Customer Engineer at KLA JobsFrequently Asked Questions
Does KLA sponsor H-1B visas for Customer Engineers?
Yes, KLA sponsors H-1B visas for Customer Engineer roles. The company works with immigration counsel to file I-129 petitions on behalf of qualified candidates. If you're already in H-1B status with another employer, KLA can file a transfer petition, which lets you begin work as soon as USCIS receives it rather than waiting for approval.
How do I apply for Customer Engineer jobs at KLA?
Applications go through KLA's careers portal at kla.com. Search by role title and filter by location to find active Customer Engineer openings. You can also browse visa-sponsorship-confirmed postings on Migrate Mate, which surfaces KLA roles alongside sponsorship context. Tailor your application to the specific tool family or process area listed in the job description.
Which visa types does KLA commonly use for Customer Engineer roles?
KLA sponsors H-1B visas most commonly for Customer Engineers, and also supports F-1 OPT and CPT for recent graduates entering the role. TN visas are an option for Canadian and Mexican nationals in qualifying engineering classifications. For long-term pathways, KLA has a track record of filing EB-2 and EB-3 immigrant petitions, including PERM labor certification, for this function.
What qualifications does KLA expect for Customer Engineer positions?
Most Customer Engineer postings require a bachelor's degree in electrical engineering, mechanical engineering, physics, or a related technical field. Hands-on experience with semiconductor process equipment, such as inspection, metrology, or etch tools, is the differentiating factor in competitive applicant pools. KLA also values customer-facing experience since the role involves direct interaction with fab engineers at customer sites.
How do I plan around visa processing timelines for a Customer Engineer offer at KLA?
Timeline depends on your current status. F-1 OPT candidates need to apply through their DSO at least 90 days before their intended start date. H-1B cap-subject candidates face an October 1 start date constraint tied to the April lottery window, so offers in the fall or winter typically point toward a start date nearly a year out. H-1B transfers from another employer have no cap or start-date delay once USCIS receives the petition.
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