Customer Engineer Jobs at Datadog with Visa Sponsorship
Customer Engineer jobs at Datadog sit at the intersection of technical depth and client-facing problem-solving, making them a strong fit for internationally-educated engineers. Datadog has a consistent track record of sponsoring work visas across multiple categories for this function, including H-1B visa, OPT, and TN visa.
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Get Access To All JobsINTRODUCTION
As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
- Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience.
- Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.
- Act as an advisor to customers to ensure they’re leveraging the solution effectively.
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal).
Who You Are:
- Customer-minded, always trying to provide the most value possible.
- Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
- A strong communicator (written and verbal) with excellent attention to detail.
- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities.
- 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success.
- Passionate about building long term and lasting relationships.
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding.
- Sales training in MEDDIC and Command of the Message.
- An inclusive company culture, opportunity to join our Community Guilds.
- Intra-departmental mentor and buddy program for in-house networking.
- Continuous professional development, product training, and career pathing.
- New hire stock equity (RSU) and employee stock purchase plan (ESPP).
- Generous global benefits.
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is:
$54,000—$72,000 USD
ABOUT DATADOG:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
EQUAL OPPORTUNITY AT DATADOG:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
PRIVACY AND AI GUIDELINES:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
Requisition ID: R19089
INTRODUCTION
As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
- Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience.
- Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.
- Act as an advisor to customers to ensure they’re leveraging the solution effectively.
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal).
Who You Are:
- Customer-minded, always trying to provide the most value possible.
- Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
- A strong communicator (written and verbal) with excellent attention to detail.
- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities.
- 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success.
- Passionate about building long term and lasting relationships.
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding.
- Sales training in MEDDIC and Command of the Message.
- An inclusive company culture, opportunity to join our Community Guilds.
- Intra-departmental mentor and buddy program for in-house networking.
- Continuous professional development, product training, and career pathing.
- New hire stock equity (RSU) and employee stock purchase plan (ESPP).
- Generous global benefits.
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is:
$54,000—$72,000 USD
ABOUT DATADOG:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
EQUAL OPPORTUNITY AT DATADOG:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
PRIVACY AND AI GUIDELINES:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
Requisition ID: R19089
Tips for Finding Customer Engineer Jobs at Datadog
Frame your technical breadth for CE interviews
Datadog Customer Engineers are expected to demo products, troubleshoot live environments, and engage enterprise buyers. Prepare examples that show both infrastructure or observability knowledge and the ability to communicate technical concepts to non-engineering stakeholders.
Verify your OPT start date before applying
If you're on F-1 OPT, confirm your employment authorization start date aligns with Datadog's onboarding timeline. A gap of even a few days between authorization and your first day creates compliance issues under E-Verify, which Datadog is required to use.
Target Datadog's enterprise and mid-market CE openings
Datadog segments Customer Engineer roles by deal size and vertical. Enterprise-focused CE positions tend to require deeper experience with distributed systems or cloud infrastructure, while mid-market roles offer more entry points for candidates earlier in their careers.
Ask your recruiter about LCA timing early
Your employer files the Labor Condition Application with DOL before your H-1B petition can be submitted to USCIS. Raise the timeline with your Datadog recruiter before you sign your offer, so there are no surprises if your start date needs to shift.
Use Migrate Mate to surface CE openings at sponsors
Filtering for Customer Engineer roles at confirmed visa sponsors saves significant time. Migrate Mate aggregates Datadog and similar tech employer listings that actively support H-1B, TN, and OPT candidates, so you're not guessing at sponsorship willingness.
Prepare your credential equivalency documentation ahead of offers
If you completed a three-year bachelor's degree outside the U.S., gather documentation early that establishes equivalency to a U.S. four-year degree. USCIS evaluates this for H-1B specialty occupation eligibility, and having a credential evaluation ready prevents delays after an offer.
Frequently Asked Questions
Does Datadog sponsor H-1B visas for Customer Engineers?
Yes, Datadog sponsors H-1B visas for Customer Engineer roles. The company has a documented history of filing H-1B petitions for this function across multiple years. Because Customer Engineer is a technical client-facing role requiring specialized knowledge, it typically meets USCIS criteria for specialty occupation status, which is the foundational requirement for H-1B eligibility.
Which visa types does Datadog commonly sponsor for Customer Engineer roles?
Datadog sponsors multiple visa categories for Customer Engineers, including H-1B, H-1B1 visa for Chilean and Singaporean nationals, TN visas for Canadian and Mexican nationals in qualifying occupations, and F-1 OPT and CPT for students. For candidates pursuing permanent residence, Datadog also supports EB-2 and EB-3 employment-based Green Card pathways.
How do I apply for Customer Engineer jobs at Datadog?
Applications go through Datadog's careers portal. Customer Engineer openings are typically segmented by region, product line, or customer segment, so review the role descriptions carefully before applying. You can also browse verified Customer Engineer openings at Datadog directly through Migrate Mate, which filters for roles where visa sponsorship is confirmed, saving you time during your search.
What qualifications does Datadog look for in Customer Engineer candidates?
Datadog generally expects Customer Engineer candidates to have a background in software engineering, DevOps, cloud infrastructure, or a related technical field, along with demonstrated ability to work with enterprise clients. Hands-on experience with monitoring, observability, or cloud platforms like AWS, Azure, or GCP is frequently referenced in job postings. A bachelor's degree in a technical discipline is typically required to support H-1B specialty occupation classification.
How do I understand the H-1B filing timeline if I receive an offer from Datadog?
If you're subject to the H-1B cap, Datadog would need to register you in USCIS's annual lottery, which opens in March for an October 1 start date. If selected, the full petition is filed in the following months. Candidates already holding H-1B status at another employer can transfer without waiting for the cap cycle, often with a faster effective start date.