Customer Success Jobs at Datadog with Visa Sponsorship
Customer Success jobs at Datadog involve working directly with enterprise clients to drive adoption of its observability and monitoring platform. Datadog has a consistent record of sponsoring work visas for this function, making it a strong target if you're building a technical customer-facing career in the U.S.
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Get Access To All JobsINTRODUCTION
As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
- Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience.
- Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.
- Act as an advisor to customers to ensure they’re leveraging the solution effectively.
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal).
Who You Are:
- Customer-minded, always trying to provide the most value possible.
- Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
- A strong communicator (written and verbal) with excellent attention to detail.
- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities.
- 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success.
- Passionate about building long term and lasting relationships.
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding.
- Sales training in MEDDIC and Command of the Message.
- An inclusive company culture, opportunity to join our Community Guilds.
- Intra-departmental mentor and buddy program for in-house networking.
- Continuous professional development, product training, and career pathing.
- New hire stock equity (RSU) and employee stock purchase plan (ESPP).
- Generous global benefits.
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is:
$54,000—$72,000 USD
ABOUT DATADOG:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
EQUAL OPPORTUNITY AT DATADOG:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
PRIVACY AND AI GUIDELINES:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
Requisition ID: R19089
INTRODUCTION
As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
- Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience.
- Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.
- Act as an advisor to customers to ensure they’re leveraging the solution effectively.
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal).
Who You Are:
- Customer-minded, always trying to provide the most value possible.
- Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
- A strong communicator (written and verbal) with excellent attention to detail.
- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities.
- 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success.
- Passionate about building long term and lasting relationships.
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding.
- Sales training in MEDDIC and Command of the Message.
- An inclusive company culture, opportunity to join our Community Guilds.
- Intra-departmental mentor and buddy program for in-house networking.
- Continuous professional development, product training, and career pathing.
- New hire stock equity (RSU) and employee stock purchase plan (ESPP).
- Generous global benefits.
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is:
$54,000—$72,000 USD
ABOUT DATADOG:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
EQUAL OPPORTUNITY AT DATADOG:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
PRIVACY AND AI GUIDELINES:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
Requisition ID: R19089
Tips for Finding Customer Success Jobs at Datadog
Frame your technical depth for CS roles
Datadog's Customer Success roles lean heavily on hands-on product knowledge. Before applying, build familiarity with observability concepts, APM, and log management so your resume reflects the technical credibility their hiring team screens for.
Target enterprise-focused CS job postings
Datadog's largest CS headcount sits within its enterprise and strategic segments. Filtering for Enterprise Customer Success Manager or Technical Account Manager roles increases your odds of landing a position where sponsorship budgets are more readily approved.
Confirm your visa type early in conversations
Datadog sponsors H-1B, TN, and F-1 OPT among other categories. Raise your status in the first recruiter screen, not after the offer stage, so both sides can confirm the right petition type before you invest time in the full interview loop.
Align your OPT timeline with Datadog's hiring cycles
If you're on F-1 OPT, USCIS caps STEM OPT extensions at 24 months. Datadog's enterprise CS roles often have multi-month onboarding ramps, so start your application early enough that an offer and H-1B cap filing can land before your authorization expires.
Use Migrate Mate to find open CS roles at Datadog
Datadog's Customer Success openings are spread across seniority levels and regions. Use Migrate Mate to filter specifically for Datadog CS positions that include visa sponsorship, so you're applying to roles already confirmed to support candidates in your situation.
Prepare for the DOL LCA wage requirement
Before Datadog can file your H-1B petition, your employer must certify a Labor Condition Application with the DOL confirming your offered salary meets the prevailing wage for your role and location. Knowing this step exists helps you negotiate compensation without undermining the filing.
Frequently Asked Questions
Does Datadog sponsor H-1B visas for Customer Success?
Yes, Datadog sponsors H-1B visas for Customer Success roles. The company has an established pattern of filing H-1B petitions for technical and client-facing positions, including Customer Success Managers and Technical Account Managers. If you're in the H-1B cap lottery or already hold H-1B status, Datadog is a realistic sponsoring employer in this function.
Which visa types does Datadog sponsor for Customer Success roles?
Datadog sponsors H-1B, H-1B1 visa (for Chilean and Singaporean nationals), TN visa (for Canadian and Mexican nationals), F-1 OPT and CPT, and EB-2 or EB-3 Green Card pathways. The right category depends on your nationality, degree, and timeline. TN visa and H-1B1 visa are worth exploring first if eligible, since they avoid the H-1B lottery entirely.
What qualifications does Datadog look for in Customer Success candidates?
Datadog's Customer Success roles typically require a bachelor's degree in a technical or business field, experience managing enterprise SaaS accounts, and comfort with cloud infrastructure or DevOps concepts. Familiarity with Datadog's product categories, including APM, infrastructure monitoring, and log management, gives your application a meaningful edge over candidates without that hands-on context.
How do I apply for Customer Success jobs at Datadog?
You can apply directly through Datadog's careers page or find sponsorship-confirmed openings through Migrate Mate, which filters specifically for Datadog Customer Success roles that support visa candidates. Focus your application on enterprise or strategic-tier CS titles, tailor your resume to reflect technical account management experience, and flag your visa status during the first recruiter call.
How do I time my application to avoid gaps in work authorization?
If you're transitioning from F-1 OPT to H-1B, USCIS's cap-gap provision covers your authorization through September 30 of the filing year if your OPT expires during that period. For H-1B transfers from another employer, your new petition can be filed on the start date, letting you begin work at Datadog immediately once USCIS receives the petition.