Customer Service Management Jobs at lululemon with Visa Sponsorship

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Visual Merchandising Specialist is responsible for ensuring company directed visual merchandising (VM) strategies and standards are brought to life. This role executes product presentation, styling, and in-store marketing elements to optimize guests' (i.e., customers) experiences. The Visual Merchandising Specialist implements key product stories, product placement strategies, and sell-through strategies by managing merchandise changes as well as product display and mannequin styling, in accordance with company standards and adapted to the individual store need. They also deliver a world-class guest experience on the floor.

Core Responsibilities of the Job

• Collaborate with store leadership to bring VM presentation and guest experience to life on the floor.
• Optimize guests' experiences through consistent implementation of brand standards in key product stories, product placement strategies, and intuitive store navigation for a world-class, guest-centric experience.
• Execute powerful and visually appealing product presentation in accordance with company standards to enhance the guest experience and drive store sell through.
• Execute VM flips, including window activations, mannequin styling, signage and label updates, and seasonal or weekly merchandise changes as well as company-driven product initiatives and campaigns, as directed.
• Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
• Provide direct feedback and in-the-moment training related to brand standards, product placement, and visual display techniques to support team members ongoing learning and development.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

• The work schedule can vary based on store needs
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
• In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees

Experience

• 1 year of retail or sales work experience
• Some education or experience with visual merchandising, fashion merchandising, graphic design, interior design, space planning or related field

Job Assets (i.e., nice to have; not required)

• Education: High school diploma/GED/equivalent, or above; training or degree in design or a related field
• Experience (not necessarily the focus of a role): retail product merchandising, visual merchandising, or inventory management; managing projects, processes, or administering part of a business operation
• For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity: Behaves in an honest, fair, and ethical manner
• Visual Design and Styling: Understands and is interested in color theory, visual display composition, and styling/placement techniques and how to apply that knowledge
• Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
• Attention to Detail: Is careful about detail and thorough in completing work tasks
• Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives
• Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Work Context (e.g., environment, interactions, physical)

• Work involves moving through the store, sometimes with bright lights and loud music in the front of house
• Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices
• Work involves moving boxes, fixtures and mannequins weighing up to 30 lbs (13.6 kg) as well as bending, reaching, stretching, and sometimes using ladders to reach materials or adjust presentation elements

Compensation & Benefits Package

Base Pay Range: $20.00 - $23.01/hour, subject to minimum wage in the location

Target Bonus: $2.00/hour

Total Target Base Pay Range: $22.00 - $25.01/hour

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.