Customer Support Jobs at Manhattan Associates with Visa Sponsorship
Manhattan Associates builds supply chain and retail technology, and Customer Support roles here sit at the intersection of enterprise software and complex client operations. The company has a consistent track record of sponsoring international talent in technical support functions, making it a realistic target if you're navigating work authorization.
See All Customer Support at Manhattan Associates JobsOverview
Showing 5 of 6+ Customer Support Jobs at Manhattan Associates jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 6+ Customer Support Jobs at Manhattan Associates
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at Manhattan Associates.
Get Access To All JobsINTRODUCTION
The Senior Manager, Financial Applications is an experienced technology leader responsible for managing enterprise services for Finance, Accounting, Legal, and related functions. This role combines strategic vision with hands-on leadership, partnering with business leaders to define needs and priorities while collaborating with ETS teams to deliver platform solutions. The ideal candidate excels in internal customer service, works effectively in diverse teams, and applies standard methodologies for process analysis and technology assessments. They lead cross-functional teams to develop comprehensive business plans covering process lifecycle, technology development, and communication strategies, including training.
MINIMUM REQUIREMENTS
- 10+ years of experience managing Finance/Accounting applications (Q2X, OTC, P2P, RTR) with strong business acumen; experience in other G&A functions a plus.
- 10+ years in IT service delivery and customer engagement, including complex project management.
- 7+ years working with enterprise ERP systems (Workday, Oracle, SAP, MS Dynamics, Salesforce).
- 10+ years leading teams; proven ability to build, mentor, and manage onsite and global teams.
- 5+ years experience with Agile and Waterfall methodologies; proficiency in Jira, Bitbucket, Confluence, or similar tools.
- 5+ years experience in business process modeling, requirements analysis, and documentation.
- 5+ years experience with document management platforms (SharePoint, Confluence or similar).
- 5+ years using IT ticketing systems (ServiceNow, JIRA, Quality Center).
- 5+ years in vendor management and production support.
- 5+ years in strategy, roadmap development, and planning.
- Experience negotiating scope and schedules with business and vendor partners.
- Strong leadership, communication, and stakeholder management skills; ability to convey technical concepts in user-friendly language.
- Demonstrated strategic thinking, problem-solving, and influencing skills.
- Financial acumen with budgeting and compliance experience.
- ITIL, PMP, or similar certifications preferred.
- Expertise in managing third-party contracts and performance.
- Knowledge and application of Lean or Six Sigma principles a plus.
- High proficiency in Microsoft Office Suite, Microsoft Project, PowerPoint, and Visio.
- Ability to prioritize and execute tasks in a fast-paced environment.
- Highly self-motivated, results-driven, and able to work independently.
- Strong aptitude for learning and adopting new platforms and processes.
EDUCATION REQUIREMENTS
Bachelor’s degree in computer science, business administration, or accounting.
Principal Duties and Responsibilities
- Operate with a “total service” mindset for process and technical health of managed platforms.
- Serve as primary contact for technology services supporting Finance, Accounting, Legal, and Enterprise Mobility (Hardware Sales).
- Lead demand planning; translate business needs into actionable objectives and estimates across ETS teams.
- Develop and maintain service strategies and roadmaps aligned with evolving business requirements.
- Own end-to-end service delivery, ensuring quality and timely execution.
- Oversee and assess business capability requests; translate requirements into scalable Workday Financials solutions aligned with industry and Workday best practices.
- Conduct regular service reviews, status updates, and roadmap discussions with stakeholders.
- Monitor and report service delivery metrics; escalate issues as needed.
- Manage service budgets, forecasts, and cost optimization initiatives.
- Ensure compliance with financial controls, audit requirements, and regulatory and governance standards (including SOX).
- Organize, plan, and manage projects across SDLC phases, ensuring quality and schedule adherence.
- Oversee production support requests, and incidents; manage risks and serve as escalation point for critical issues.
- Coordinate technology releases, testing, and deployment activities.
- Lead cross-functional teams including consultants, analysts, and support staff.
- Manage third-party vendors and implementation partners, including contracts, renewals, and scope changes.
- Partner with ETS teams to deliver projects from initiation through closure.
- Drive automation, process optimization, and adoption of best practices.
- Promote feature adoption and guide customers on technology enhancements.
- Full people management responsibilities including hiring, coaching, performance reviews, and terminations.
If needed:
- Lead requirements sessions to enhance business processes and information flow.
- Create process flows, requirement specifications/story definition, diagrams, and charts for engineering teams.
- Configure/administer application/platform.
- Coordinate and perform in-depth tests, including end-user reviews and post-implementation support.
- Conduct orientation and training for end users on new or modified systems.
INTRODUCTION
The Senior Manager, Financial Applications is an experienced technology leader responsible for managing enterprise services for Finance, Accounting, Legal, and related functions. This role combines strategic vision with hands-on leadership, partnering with business leaders to define needs and priorities while collaborating with ETS teams to deliver platform solutions. The ideal candidate excels in internal customer service, works effectively in diverse teams, and applies standard methodologies for process analysis and technology assessments. They lead cross-functional teams to develop comprehensive business plans covering process lifecycle, technology development, and communication strategies, including training.
MINIMUM REQUIREMENTS
- 10+ years of experience managing Finance/Accounting applications (Q2X, OTC, P2P, RTR) with strong business acumen; experience in other G&A functions a plus.
- 10+ years in IT service delivery and customer engagement, including complex project management.
- 7+ years working with enterprise ERP systems (Workday, Oracle, SAP, MS Dynamics, Salesforce).
- 10+ years leading teams; proven ability to build, mentor, and manage onsite and global teams.
- 5+ years experience with Agile and Waterfall methodologies; proficiency in Jira, Bitbucket, Confluence, or similar tools.
- 5+ years experience in business process modeling, requirements analysis, and documentation.
- 5+ years experience with document management platforms (SharePoint, Confluence or similar).
- 5+ years using IT ticketing systems (ServiceNow, JIRA, Quality Center).
- 5+ years in vendor management and production support.
- 5+ years in strategy, roadmap development, and planning.
- Experience negotiating scope and schedules with business and vendor partners.
- Strong leadership, communication, and stakeholder management skills; ability to convey technical concepts in user-friendly language.
- Demonstrated strategic thinking, problem-solving, and influencing skills.
- Financial acumen with budgeting and compliance experience.
- ITIL, PMP, or similar certifications preferred.
- Expertise in managing third-party contracts and performance.
- Knowledge and application of Lean or Six Sigma principles a plus.
- High proficiency in Microsoft Office Suite, Microsoft Project, PowerPoint, and Visio.
- Ability to prioritize and execute tasks in a fast-paced environment.
- Highly self-motivated, results-driven, and able to work independently.
- Strong aptitude for learning and adopting new platforms and processes.
EDUCATION REQUIREMENTS
Bachelor’s degree in computer science, business administration, or accounting.
Principal Duties and Responsibilities
- Operate with a “total service” mindset for process and technical health of managed platforms.
- Serve as primary contact for technology services supporting Finance, Accounting, Legal, and Enterprise Mobility (Hardware Sales).
- Lead demand planning; translate business needs into actionable objectives and estimates across ETS teams.
- Develop and maintain service strategies and roadmaps aligned with evolving business requirements.
- Own end-to-end service delivery, ensuring quality and timely execution.
- Oversee and assess business capability requests; translate requirements into scalable Workday Financials solutions aligned with industry and Workday best practices.
- Conduct regular service reviews, status updates, and roadmap discussions with stakeholders.
- Monitor and report service delivery metrics; escalate issues as needed.
- Manage service budgets, forecasts, and cost optimization initiatives.
- Ensure compliance with financial controls, audit requirements, and regulatory and governance standards (including SOX).
- Organize, plan, and manage projects across SDLC phases, ensuring quality and schedule adherence.
- Oversee production support requests, and incidents; manage risks and serve as escalation point for critical issues.
- Coordinate technology releases, testing, and deployment activities.
- Lead cross-functional teams including consultants, analysts, and support staff.
- Manage third-party vendors and implementation partners, including contracts, renewals, and scope changes.
- Partner with ETS teams to deliver projects from initiation through closure.
- Drive automation, process optimization, and adoption of best practices.
- Promote feature adoption and guide customers on technology enhancements.
- Full people management responsibilities including hiring, coaching, performance reviews, and terminations.
If needed:
- Lead requirements sessions to enhance business processes and information flow.
- Create process flows, requirement specifications/story definition, diagrams, and charts for engineering teams.
- Configure/administer application/platform.
- Coordinate and perform in-depth tests, including end-user reviews and post-implementation support.
- Conduct orientation and training for end users on new or modified systems.
See all 6+ Customer Support at Manhattan Associates jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Manhattan Associates roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Manhattan Associates Jobs
Frame your experience around enterprise software support
Manhattan Associates' Customer Support teams work with complex supply chain platforms, not consumer products. Tailor your resume to show troubleshooting experience with enterprise or SaaS systems, configuration support, or client-facing technical escalations, not general helpdesk work.
Target roles requiring implementation or integration knowledge
Manhattan Associates often expects Customer Support candidates to understand how their software integrates with warehouse management or point-of-sale systems. Roles requiring this depth are more likely to qualify as specialty occupations, which strengthens an H-1B petition.
Ask about sponsorship timing during the offer stage
Before accepting an offer, confirm whether Manhattan Associates will file your H-1B on the next April 1 cap registration or use cap-exempt status if you qualify. USCIS processes cap-subject petitions for an October 1 start, so timing affects your first day.
Use Migrate Mate to filter open roles by visa type
Search Manhattan Associates' Customer Support openings on Migrate Mate, filtered by the visa types they sponsor. This saves time by surfacing roles where sponsorship is already confirmed rather than waiting to ask recruiters individually.
Prepare documentation showing degree-to-role alignment
For H-1B or EB-2/EB-3 petitions, USCIS will scrutinize whether your degree field directly supports a Customer Support role at a software company. Gather transcripts, course descriptions, and any certifications in systems relevant to Manhattan Associates' product suite.
Customer Support at Manhattan Associates jobs are hiring across the US. Find yours.
Find Customer Support at Manhattan Associates JobsFrequently Asked Questions
Does Manhattan Associates sponsor H-1B visas for Customer Support roles?
Yes, Manhattan Associates sponsors H-1B visas for Customer Support positions. These roles typically qualify as specialty occupations because they require technical knowledge of enterprise software systems, which generally requires a relevant bachelor's degree. Sponsorship is handled through their internal HR and legal teams, and the process follows USCIS cap-subject timelines unless you qualify for a cap-exempt filing.
How do I apply for Customer Support jobs at Manhattan Associates?
Applications go through Manhattan Associates' careers portal. You can also find open Customer Support roles filtered by visa sponsorship eligibility on Migrate Mate, which makes it easier to confirm sponsorship before applying. Roles often require demonstrating familiarity with supply chain or retail technology platforms, so tailoring your application to their specific product areas improves your chances of moving to the interview stage.
Which visa types does Manhattan Associates commonly use for Customer Support hires?
Manhattan Associates sponsors H-1B visas for longer-term employment and supports F-1 OPT and F-1 CPT for students and recent graduates entering Customer Support roles. TN status is available for Canadian and Mexican nationals in qualifying occupations. For candidates pursuing permanent residency, they also have a track record of filing EB-2 and EB-3 Green Card petitions, which involve a PERM labor certification through the DOL.
What qualifications does Manhattan Associates expect for Customer Support positions?
Most Customer Support roles require a bachelor's degree in a technical field such as computer science, information systems, or engineering, paired with hands-on experience supporting enterprise software. Manhattan Associates values candidates who can troubleshoot integrations, communicate technical issues to non-technical clients, and work across time zones supporting global implementations. Prior exposure to supply chain, warehouse management, or retail systems is a strong differentiator.
How long does the visa sponsorship process take for a Customer Support role at Manhattan Associates?
Timeline depends on visa type. F-1 OPT authorization takes USCIS roughly three to five months, so you should file 90 days before your program end date. H-1B cap-subject petitions are registered in March, with employment starting October 1 if selected. PERM-based Green Card cases through the DOL can take one to two years before the I-140 immigrant petition stage, so it's worth discussing long-term pathways with your employer early.
See which Customer Support at Manhattan Associates employers are hiring and sponsoring visas right now.
Search Customer Support at Manhattan Associates Jobs