Customer Service Jobs at New American Funding with Visa Sponsorship
Customer Service roles at New American Funding sit at the intersection of mortgage lending and client relationships, covering loan support, borrower communication, and account servicing. The company has pursued employment-based sponsorship for this function, making it a realistic target for qualified candidates building a long-term U.S. career in financial services.
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Get Access To All JobsINTRODUCTION
New American Funding is seeking motivated and experienced Consumer Direct Loan Officers to join our high-performing sales team. As a CD Loan Officer, you will receive 100% inbound leads from motivated homebuyers—no cold calling required. You'll work in a fast-paced environment where you can focus on what you do best: closing loans, building relationships, and helping clients achieve their homeownership goals.
What You’ll Do:
- Handle 100% inbound calls from pre-screened, motivated homebuyers and/or refinancers
- Consult with borrowers to understand their mortgage needs and present appropriate loan options
- Work closely with our in-house processors and underwriters to ensure timely closings
- Build strong relationships with clients to drive future refinance and referral opportunities
- Maintain high standards of compliance and customer service throughout the loan process
What You’ll Get:
- Industry-leading commission structure with no cap on earnings
- Access to thousands of Real Estate partners to help your clients find homes quickly
- State-of-the-art tech stack: Fast CRM, LOS, texting tools, and mobile loan applications
- Exclusive NAF Rapid App for quick and accurate borrower applications
- We service our own loans—your info stays on the borrower’s monthly statement
- Client-for-life model: You retain ownership of your funded clients for future business
Starting Salary: Minimum wage based on City/County/State + bonus + OT + full time benefits including 401k, PTO, Paid Holidays
Responsibilities:
- Respond to inbound calls and digital leads from qualified home shoppers
- Consult with borrowers to understand their financial goals and recommend appropriate loan solutions
- Guide borrowers through the mortgage application process from pre-qualification to closing
- Maintain an active pipeline and follow up regularly with prospects and clients
- Meet or exceed monthly sales and conversion goals
- Ensure compliance with all applicable regulations and internal policies
- Work collaboratively with internal teams including processing, underwriting, and closing
QUALIFICATIONS
- 2+ years' full time purchase or refinance loan origination experience; call center environment preferred.
- Strong desire to succeed in a sales environment and be a top producer.
- Ability to correctly and accurately structure and price loans.
- Complete knowledge of conventional and government loan programs (purchase and refinance).
- Current NMLS license. (Must have pass National test & 20 hour lic. course.)
Desired Education/Experience
- High School Diploma or equivalent
- Two or more recent years' full time loan origination experience, preferably in a call center environment
- Current NMLS license.
Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
[EOE/M/F/D/V. Drug-free workplace.]
INTRODUCTION
New American Funding is seeking motivated and experienced Consumer Direct Loan Officers to join our high-performing sales team. As a CD Loan Officer, you will receive 100% inbound leads from motivated homebuyers—no cold calling required. You'll work in a fast-paced environment where you can focus on what you do best: closing loans, building relationships, and helping clients achieve their homeownership goals.
What You’ll Do:
- Handle 100% inbound calls from pre-screened, motivated homebuyers and/or refinancers
- Consult with borrowers to understand their mortgage needs and present appropriate loan options
- Work closely with our in-house processors and underwriters to ensure timely closings
- Build strong relationships with clients to drive future refinance and referral opportunities
- Maintain high standards of compliance and customer service throughout the loan process
What You’ll Get:
- Industry-leading commission structure with no cap on earnings
- Access to thousands of Real Estate partners to help your clients find homes quickly
- State-of-the-art tech stack: Fast CRM, LOS, texting tools, and mobile loan applications
- Exclusive NAF Rapid App for quick and accurate borrower applications
- We service our own loans—your info stays on the borrower’s monthly statement
- Client-for-life model: You retain ownership of your funded clients for future business
Starting Salary: Minimum wage based on City/County/State + bonus + OT + full time benefits including 401k, PTO, Paid Holidays
Responsibilities:
- Respond to inbound calls and digital leads from qualified home shoppers
- Consult with borrowers to understand their financial goals and recommend appropriate loan solutions
- Guide borrowers through the mortgage application process from pre-qualification to closing
- Maintain an active pipeline and follow up regularly with prospects and clients
- Meet or exceed monthly sales and conversion goals
- Ensure compliance with all applicable regulations and internal policies
- Work collaboratively with internal teams including processing, underwriting, and closing
QUALIFICATIONS
- 2+ years' full time purchase or refinance loan origination experience; call center environment preferred.
- Strong desire to succeed in a sales environment and be a top producer.
- Ability to correctly and accurately structure and price loans.
- Complete knowledge of conventional and government loan programs (purchase and refinance).
- Current NMLS license. (Must have pass National test & 20 hour lic. course.)
Desired Education/Experience
- High School Diploma or equivalent
- Two or more recent years' full time loan origination experience, preferably in a call center environment
- Current NMLS license.
Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
[EOE/M/F/D/V. Drug-free workplace.]
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Get Access To All JobsTips for Finding Customer Service Jobs at New American Funding Jobs
Frame Your Experience Around Mortgage Servicing
New American Funding's Customer Service teams focus on loan origination support and borrower relations, not general call center work. Tailor your resume to highlight experience with financial products, account management, or regulated client communication to match what their hiring managers actually screen for.
Target Roles That Qualify as Specialty Occupations
EB-2 and EB-3 sponsorship works through PERM labor certification, which requires the role to meet DOL's defined requirements. For Customer Service positions in banking, emphasize any degree requirement in business, finance, or a related field that appears in the job posting.
Apply Through Migrate Mate to Surface Sponsorship-Confirmed Openings
New American Funding posts Customer Service roles across multiple channels, but not all listings signal sponsorship availability. Use Migrate Mate to filter specifically for their visa-sponsoring openings so you're only spending time on positions where immigration support is already on the table.
Clarify Sponsorship Scope Before Your Final Interview
PERM-based sponsorship involves a multi-stage DOL and USCIS process that can take over a year. Ask the recruiter directly whether the role supports employment-based Green Card sponsorship and at what stage they typically initiate the filing, so you're not surprised after accepting an offer.
Prepare Your Educational Credentials for PERM Documentation
PERM filings require the employer to verify that your qualifications meet the minimum requirements defined in the labor certification. If your degree is from outside the U.S., get a credential evaluation from a NACES-member service before you enter final-round interviews.
Understand How Your Priority Date Affects Your Timeline
If you're from a country with an oversubscribed EB-2 or EB-3 backlog, PERM approval doesn't mean you can adjust status immediately. Check the USCIS Visa Bulletin before accepting a sponsored role to understand how long you may wait before a visa number becomes available.
Customer Service at New American Funding jobs are hiring across the US. Find yours.
Find Customer Service at New American Funding JobsFrequently Asked Questions
Does New American Funding sponsor H-1B visas for Customer Service?
New American Funding's documented sponsorship activity for Customer Service roles has centered on employment-based immigrant visa categories rather than the H-1B. H-1B sponsorship is more commonly associated with specialty occupation roles in technology or finance analysis. If you're targeting a Customer Service position specifically, focus your conversations with their recruiters on EB-2 or EB-3 pathways and confirm the scope of support during the offer stage.
Which visa types are commonly used for Customer Service roles at New American Funding?
The employment-based Green Card categories, EB-2 and EB-3, are the visa pathways associated with Customer Service sponsorship at New American Funding. Both require the employer to complete a PERM labor certification through the DOL before filing an immigrant petition with USCIS. EB-3 is the more common pathway for roles that require a bachelor's degree or two years of qualifying experience, while EB-2 applies when the position demands an advanced degree.
How do I apply for Customer Service jobs at New American Funding?
Browse current Customer Service openings at New American Funding through Migrate Mate, which filters specifically for roles where visa sponsorship has been confirmed. When you apply, tailor your application to the mortgage and lending focus of their Customer Service teams, referencing experience with financial products, client communication, or regulated service environments. Follow up with the recruiter early to confirm whether the specific role supports employment-based sponsorship before investing time in multiple interview rounds.
What qualifications does New American Funding expect for Customer Service roles?
Customer Service positions at New American Funding typically require a bachelor's degree in business, finance, communications, or a related field, along with experience in financial services, mortgage lending, or account management. Familiarity with loan origination systems, compliance requirements in regulated industries, and strong written and verbal communication skills are commonly emphasized. For sponsored roles, the job description's stated minimum requirements also become the baseline the employer must defend during PERM labor certification.
How do I understand the timeline for employment-based sponsorship at New American Funding?
The PERM process starts with the employer filing a labor certification with the DOL, which currently takes several months to adjudicate. After PERM approval, USCIS reviews the immigrant petition, and then your priority date must be current on the Visa Bulletin before you can file for adjustment of status. The full process from PERM filing to Green Card approval can take one to three years for most countries, and significantly longer if your birth country has an EB-2 or EB-3 backlog.
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