Customer Service Management Jobs at New American Funding with Visa Sponsorship
Customer Service Management roles at New American Funding sit at the intersection of mortgage operations and people leadership, overseeing teams that guide borrowers through one of the most stressful financial decisions of their lives. New American Funding has a history of sponsoring permanent residence pathways for qualified candidates in this function.
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Get Access To All JobsINTRODUCTION
New American Funding is seeking motivated and experienced Consumer Direct Loan Officers to join our high-performing sales team. As a CD Loan Officer, you will receive 100% inbound leads from motivated homebuyers—no cold calling required. You'll work in a fast-paced environment where you can focus on what you do best: closing loans, building relationships, and helping clients achieve their homeownership goals.
What You’ll Do:
- Handle 100% inbound calls from pre-screened, motivated homebuyers and/or refinancers
- Consult with borrowers to understand their mortgage needs and present appropriate loan options
- Work closely with our in-house processors and underwriters to ensure timely closings
- Build strong relationships with clients to drive future refinance and referral opportunities
- Maintain high standards of compliance and customer service throughout the loan process
What You’ll Get:
- Industry-leading commission structure with no cap on earnings
- Access to thousands of Real Estate partners to help your clients find homes quickly
- State-of-the-art tech stack: Fast CRM, LOS, texting tools, and mobile loan applications
- Exclusive NAF Rapid App for quick and accurate borrower applications
- We service our own loans—your info stays on the borrower’s monthly statement
- Client-for-life model: You retain ownership of your funded clients for future business
Starting Salary: Minimum wage based on City/County/State + bonus + OT + full time benefits including 401k, PTO, Paid Holidays
Responsibilities:
- Respond to inbound calls and digital leads from qualified home shoppers
- Consult with borrowers to understand their financial goals and recommend appropriate loan solutions
- Guide borrowers through the mortgage application process from pre-qualification to closing
- Maintain an active pipeline and follow up regularly with prospects and clients
- Meet or exceed monthly sales and conversion goals
- Ensure compliance with all applicable regulations and internal policies
- Work collaboratively with internal teams including processing, underwriting, and closing
QUALIFICATIONS
- 2+ years' full time purchase or refinance loan origination experience; call center environment preferred.
- Strong desire to succeed in a sales environment and be a top producer.
- Ability to correctly and accurately structure and price loans.
- Complete knowledge of conventional and government loan programs (purchase and refinance).
- Current NMLS license. (Must have pass National test & 20 hour lic. course.)
Desired Education/Experience
- High School Diploma or equivalent
- Two or more recent years' full time loan origination experience, preferably in a call center environment
- Current NMLS license.
Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
[EOE/M/F/D/V. Drug-free workplace.]
INTRODUCTION
New American Funding is seeking motivated and experienced Consumer Direct Loan Officers to join our high-performing sales team. As a CD Loan Officer, you will receive 100% inbound leads from motivated homebuyers—no cold calling required. You'll work in a fast-paced environment where you can focus on what you do best: closing loans, building relationships, and helping clients achieve their homeownership goals.
What You’ll Do:
- Handle 100% inbound calls from pre-screened, motivated homebuyers and/or refinancers
- Consult with borrowers to understand their mortgage needs and present appropriate loan options
- Work closely with our in-house processors and underwriters to ensure timely closings
- Build strong relationships with clients to drive future refinance and referral opportunities
- Maintain high standards of compliance and customer service throughout the loan process
What You’ll Get:
- Industry-leading commission structure with no cap on earnings
- Access to thousands of Real Estate partners to help your clients find homes quickly
- State-of-the-art tech stack: Fast CRM, LOS, texting tools, and mobile loan applications
- Exclusive NAF Rapid App for quick and accurate borrower applications
- We service our own loans—your info stays on the borrower’s monthly statement
- Client-for-life model: You retain ownership of your funded clients for future business
Starting Salary: Minimum wage based on City/County/State + bonus + OT + full time benefits including 401k, PTO, Paid Holidays
Responsibilities:
- Respond to inbound calls and digital leads from qualified home shoppers
- Consult with borrowers to understand their financial goals and recommend appropriate loan solutions
- Guide borrowers through the mortgage application process from pre-qualification to closing
- Maintain an active pipeline and follow up regularly with prospects and clients
- Meet or exceed monthly sales and conversion goals
- Ensure compliance with all applicable regulations and internal policies
- Work collaboratively with internal teams including processing, underwriting, and closing
QUALIFICATIONS
- 2+ years' full time purchase or refinance loan origination experience; call center environment preferred.
- Strong desire to succeed in a sales environment and be a top producer.
- Ability to correctly and accurately structure and price loans.
- Complete knowledge of conventional and government loan programs (purchase and refinance).
- Current NMLS license. (Must have pass National test & 20 hour lic. course.)
Desired Education/Experience
- High School Diploma or equivalent
- Two or more recent years' full time loan origination experience, preferably in a call center environment
- Current NMLS license.
Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
[EOE/M/F/D/V. Drug-free workplace.]
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Get Access To All JobsTips for Finding Customer Service Management Jobs at New American Funding Jobs
Frame your mortgage servicing credentials early
Before applying, document any experience managing customer service teams in mortgage, lending, or loan servicing environments. New American Funding's hiring for this function consistently prioritizes candidates who understand borrower lifecycle management, not just general call center leadership.
Target roles tied to PERM-eligible functions
New American Funding's permanent residence sponsorship for Customer Service Management typically moves through the PERM labor certification process. Identifying openings that sit within core mortgage operations gives you better standing for a role the employer will defend through DOL recruitment requirements.
Search verified sponsoring employers on Migrate Mate
Filter Customer Service Management openings at New American Funding using Migrate Mate to surface roles with confirmed sponsorship history. This saves you from applying to postings where visa support is ambiguous or buried in recruiter screening.
Align your degree to the specialty occupation standard
For EB-2 or EB-3 sponsorship, USCIS and the DOL will scrutinize whether Customer Service Management qualifies as a specialty occupation. A bachelor's degree in business administration, finance, or a related field strengthens your PERM file considerably over a general management background.
Raise sponsorship directly in the offer stage
New American Funding recruits at scale for this function, so hiring managers field a high volume of offers. Bring up sponsorship requirements before the written offer, not after, so immigration counsel can be looped in while the compensation and role structure are still being finalized.
Prepare for E-Verify clearance as a hard requirement
New American Funding participates in E-Verify, which means your employment authorization status is confirmed electronically at onboarding. Ensure your visa documents, I-94 admission record, and any EAD are current and consistent before your start date to avoid a tentative non-confirmation.
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Find Customer Service Management at New American Funding JobsFrequently Asked Questions
Does New American Funding sponsor H-1B visas for Customer Service Managements?
New American Funding's documented sponsorship activity for Customer Service Management roles has focused on permanent residence pathways, specifically EB-2 and EB-3 Green Card categories, rather than H-1B sponsorship. If you're already in H-1B status through another employer, it may be transferable, but you should confirm directly with their recruiting team whether they'll accept an H-1B transfer for this function.
How do I apply for Customer Service Management jobs at New American Funding?
You can browse open Customer Service Management positions at New American Funding directly through their careers portal or use Migrate Mate to filter for roles with confirmed visa sponsorship history at this specific employer. When you apply, tailor your resume to reflect mortgage servicing, team leadership, and borrower resolution experience, since those are the operational competencies New American Funding's hiring teams screen for in this function.
Which visa types are commonly used for Customer Service Management roles at New American Funding?
Customer Service Management roles at New American Funding have been sponsored under EB-2 and EB-3 immigrant visa categories, both of which involve the PERM labor certification process through the Department of Labor before USCIS adjudicates the immigrant petition. These pathways lead to permanent residence rather than temporary work authorization, so they're best suited to candidates who have already secured an offer and are planning for long-term employment.
What qualifications does New American Funding expect for Customer Service Management roles?
New American Funding typically looks for candidates with prior experience managing customer-facing teams in mortgage origination, loan servicing, or consumer lending. A bachelor's degree in business, finance, or a related field is generally expected, and it carries significant weight in the PERM and EB-2 processes. Demonstrated metrics around team performance, borrower satisfaction, and complaint resolution are strong differentiators at the offer stage.
How long does the visa sponsorship process take for these roles?
The PERM labor certification process, which is the required first step for EB-2 and EB-3 sponsorship, typically takes six to twelve months with the DOL under standard processing. USCIS adjudication of the I-140 petition follows, and if your priority date is current, adjustment of status or consular processing can begin. The full timeline from offer to Green Card approval commonly runs two to four years, depending on your country of birth and current visa backlogs.
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