Customer Support Jobs at New American Funding with Visa Sponsorship
Customer Support roles at New American Funding sit at the intersection of mortgage lending and client experience, requiring fluency in loan processes, compliance, and borrower communication. New American Funding has pursued employment-based sponsorship for operational roles, making it a viable target for internationally qualified candidates building a U.S. career in financial services.
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Get Access To All JobsINTRODUCTION
New American Funding is seeking motivated and experienced Consumer Direct Loan Officers to join our high-performing sales team. As a CD Loan Officer, you will receive 100% inbound leads from motivated homebuyers—no cold calling required. You'll work in a fast-paced environment where you can focus on what you do best: closing loans, building relationships, and helping clients achieve their homeownership goals.
What You’ll Do:
- Handle 100% inbound calls from pre-screened, motivated homebuyers and/or refinancers
- Consult with borrowers to understand their mortgage needs and present appropriate loan options
- Work closely with our in-house processors and underwriters to ensure timely closings
- Build strong relationships with clients to drive future refinance and referral opportunities
- Maintain high standards of compliance and customer service throughout the loan process
What You’ll Get:
- Industry-leading commission structure with no cap on earnings
- Access to thousands of Real Estate partners to help your clients find homes quickly
- State-of-the-art tech stack: Fast CRM, LOS, texting tools, and mobile loan applications
- Exclusive NAF Rapid App for quick and accurate borrower applications
- We service our own loans—your info stays on the borrower’s monthly statement
- Client-for-life model: You retain ownership of your funded clients for future business
Starting Salary: Minimum wage based on City/County/State + bonus + OT + full time benefits including 401k, PTO, Paid Holidays
Responsibilities:
- Respond to inbound calls and digital leads from qualified home shoppers
- Consult with borrowers to understand their financial goals and recommend appropriate loan solutions
- Guide borrowers through the mortgage application process from pre-qualification to closing
- Maintain an active pipeline and follow up regularly with prospects and clients
- Meet or exceed monthly sales and conversion goals
- Ensure compliance with all applicable regulations and internal policies
- Work collaboratively with internal teams including processing, underwriting, and closing
QUALIFICATIONS
- 2+ years' full time purchase or refinance loan origination experience; call center environment preferred.
- Strong desire to succeed in a sales environment and be a top producer.
- Ability to correctly and accurately structure and price loans.
- Complete knowledge of conventional and government loan programs (purchase and refinance).
- Current NMLS license. (Must have pass National test & 20 hour lic. course.)
Desired Education/Experience
- High School Diploma or equivalent
- Two or more recent years' full time loan origination experience, preferably in a call center environment
- Current NMLS license.
Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
[EOE/M/F/D/V. Drug-free workplace.]
INTRODUCTION
New American Funding is seeking motivated and experienced Consumer Direct Loan Officers to join our high-performing sales team. As a CD Loan Officer, you will receive 100% inbound leads from motivated homebuyers—no cold calling required. You'll work in a fast-paced environment where you can focus on what you do best: closing loans, building relationships, and helping clients achieve their homeownership goals.
What You’ll Do:
- Handle 100% inbound calls from pre-screened, motivated homebuyers and/or refinancers
- Consult with borrowers to understand their mortgage needs and present appropriate loan options
- Work closely with our in-house processors and underwriters to ensure timely closings
- Build strong relationships with clients to drive future refinance and referral opportunities
- Maintain high standards of compliance and customer service throughout the loan process
What You’ll Get:
- Industry-leading commission structure with no cap on earnings
- Access to thousands of Real Estate partners to help your clients find homes quickly
- State-of-the-art tech stack: Fast CRM, LOS, texting tools, and mobile loan applications
- Exclusive NAF Rapid App for quick and accurate borrower applications
- We service our own loans—your info stays on the borrower’s monthly statement
- Client-for-life model: You retain ownership of your funded clients for future business
Starting Salary: Minimum wage based on City/County/State + bonus + OT + full time benefits including 401k, PTO, Paid Holidays
Responsibilities:
- Respond to inbound calls and digital leads from qualified home shoppers
- Consult with borrowers to understand their financial goals and recommend appropriate loan solutions
- Guide borrowers through the mortgage application process from pre-qualification to closing
- Maintain an active pipeline and follow up regularly with prospects and clients
- Meet or exceed monthly sales and conversion goals
- Ensure compliance with all applicable regulations and internal policies
- Work collaboratively with internal teams including processing, underwriting, and closing
QUALIFICATIONS
- 2+ years' full time purchase or refinance loan origination experience; call center environment preferred.
- Strong desire to succeed in a sales environment and be a top producer.
- Ability to correctly and accurately structure and price loans.
- Complete knowledge of conventional and government loan programs (purchase and refinance).
- Current NMLS license. (Must have pass National test & 20 hour lic. course.)
Desired Education/Experience
- High School Diploma or equivalent
- Two or more recent years' full time loan origination experience, preferably in a call center environment
- Current NMLS license.
Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
[EOE/M/F/D/V. Drug-free workplace.]
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Get Access To All JobsTips for Finding Customer Support Jobs at New American Funding Jobs
Frame your credentials around lending compliance
New American Funding operates under federal lending regulations, so document any experience with compliance-heavy environments, call quality standards, or financial product support. Hiring managers in mortgage customer support prioritize candidates who can demonstrate regulatory awareness from day one.
Target roles listed under operations or servicing
New American Funding posts Customer Support openings across loan servicing, borrower relations, and operations teams. Searching those department labels alongside customer support surfaces roles that align with their EB-2 and EB-3 sponsorship pathways rather than entry-level generalist positions.
Browse open roles through Migrate Mate
Use Migrate Mate to filter for Customer Support positions at New American Funding that are open to visa sponsorship. The platform surfaces verified sponsoring employers in financial services, saving you from applying to postings where sponsorship is quietly off the table.
Understand the PERM timeline before your offer stage
EB-2 and EB-3 sponsorship for Customer Support roles typically involves PERM labor certification through DOL, which can take a year or longer before USCIS petition filing even begins. Raise your sponsorship needs early in negotiations so both sides can plan around that timeline.
Prepare for E-Verify during your onboarding process
New American Funding participates in E-Verify, so any offer stage will include identity and work authorization verification. Have your documentation current and consistent across all forms before you receive an offer to avoid delays that could affect your start date.
Position bilingual skills as a direct business asset
New American Funding serves a large Spanish-speaking borrower base and actively hires bilingual customer support staff. Fluency in Spanish alongside English strengthens your candidacy substantially and can make a sponsorship case more straightforward for the employer to justify internally.
Customer Support at New American Funding jobs are hiring across the US. Find yours.
Find Customer Support at New American Funding JobsFrequently Asked Questions
Does New American Funding sponsor H-1B visas for Customer Supports?
New American Funding's sponsorship activity for Customer Support roles has focused on employment-based immigrant visa categories such as EB-2 and EB-3 rather than the H-1B. Customer Support positions are generally not classified as H-1B specialty occupations under USCIS standards, which typically require a specific bachelor's degree directly tied to the role's duties. If you're pursuing this path, focus your conversations with the employer on permanent residency sponsorship instead.
How do I apply for Customer Support jobs at New American Funding?
You can apply directly through New American Funding's careers page or find their open Customer Support listings filtered by sponsorship eligibility on Migrate Mate. When applying, tailor your resume to reflect mortgage or financial services experience, compliance familiarity, and any bilingual capabilities. Address your visa sponsorship needs in your cover letter or early in the recruiter screen to avoid advancing through multiple interview rounds before sponsorship feasibility is confirmed.
Which visa types are commonly used for Customer Support roles at New American Funding?
Customer Support roles at New American Funding align most closely with EB-3 sponsorship, which covers skilled workers and is well-suited to roles requiring demonstrated experience rather than highly specialized credentials. In some cases, candidates with advanced degrees or exceptional qualifications may be considered under EB-2. Both categories require PERM labor certification through DOL before USCIS petition filing, so the process is a multi-year commitment for both you and the employer.
What qualifications or experience are expected for Customer Support roles at New American Funding?
New American Funding typically looks for candidates with experience in mortgage servicing, financial product support, or regulated customer-facing environments. Familiarity with loan origination processes, compliance call standards, or borrower dispute resolution is a strong differentiator. Bilingual fluency, particularly in Spanish and English, is frequently listed as preferred or required depending on the specific team. A background in banking, insurance, or real estate support translates well and strengthens a sponsorship case.
How long does the sponsorship process take for a Customer Support role at New American Funding?
For EB-2 or EB-3 sponsorship, expect the PERM labor certification process alone to take anywhere from one to two years through DOL, followed by USCIS petition processing. Your priority date and country of birth then determine how long you wait for a Green Card to become available. Candidates from countries with backlogs, such as India, may face extended waits even after approval. Raise the timeline with your employer during offer negotiations so expectations are aligned from the start.
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