New American Funding Visa Sponsorship Jobs USA
New American Funding is a mortgage lender and banking services company known for backing skilled professionals through permanent residency pathways. For visa-seeking candidates in financial services, it represents a focused sponsorship option, particularly for those targeting employment-based Green Card categories.
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Title: Help Desk Technician - Tier 1
Location: On-site role Santa Ana, CA
Schedule: 9am-6pm PST
Pay: up to $29/hr. + Benefits
* Actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level.
Disclaimer: Identity Verification checks are in place throughout the Candidate journey to prevent candidate fraud.
Summary: We are looking for a motivated and customer-oriented Tier 1 Help Desk Technician to provide first-level technical support to end-users across the organization. This role is responsible for handling incoming service requests, troubleshooting basic hardware and software issues, and ensuring timely and accurate resolution or escalation of incidents. The ideal candidate is resourceful, communicative, and eager to grow their IT skills in a fast-paced environment.
Responsibilities
- Respond to and document incoming incidents and service requests via the service desk ticketing system.
- Provide first-level troubleshooting and support for desktops, laptops, mobile devices (iOS, Android), printers, and basic networking issues.
- Assist users with login issues, password resets, and common software problems (Windows, macOS, MS Office, email).
- Gather detailed information from users to better understand technical problems and escalate to Tier 2 or other teams when necessary.
- Maintain clear and professional communication with users regarding ticket status, next steps, and expected resolution timelines.
- Contribute to the creation and upkeep of knowledge base articles and support documentation.
- Provide remote or desk-side support as needed under the direction of senior staff.
- Support IT team with hardware deployments, software installations, and basic configuration tasks.
- Participate in phone coverage and help desk support rotations, including occasional after-hours support when needed.
- Uphold IT policies and procedures and ensure all support interactions are documented accurately and thoroughly.
Qualifications
- 1–2 years of experience in a customer support or IT help desk role preferred (internships or school projects welcome).
- Basic understanding of Windows and macOS operating systems, Microsoft Office, and common enterprise applications.
- Familiarity with Active Directory functions such as password resets and user account lookups is a plus.
- Comfortable supporting iOS and Android mobile devices.
- Strong communication skills and a service-oriented attitude.
- Ability to follow instructions, document work, and escalate issues appropriately.
- Willingness to learn new technologies and take initiative in troubleshooting tasks.
- Dependable, organized, and able to manage multiple tasks in a busy environment.
Pay Transparency Disclosure
If based in New American Funding’s offices, this role has the annual base salary range stated above. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. New American Funding offers competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave, mental health & wellness benefits, and generous PTO. New American Funding also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. New American Funding’s compensation and benefits are subject to change and may be modified in the future.
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.
Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
[EOE/M/F/D/V. Drug-free workplace.]
Overview
Title: Help Desk Technician - Tier 1
Location: On-site role Santa Ana, CA
Schedule: 9am-6pm PST
Pay: up to $29/hr. + Benefits
* Actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level.
Disclaimer: Identity Verification checks are in place throughout the Candidate journey to prevent candidate fraud.
Summary: We are looking for a motivated and customer-oriented Tier 1 Help Desk Technician to provide first-level technical support to end-users across the organization. This role is responsible for handling incoming service requests, troubleshooting basic hardware and software issues, and ensuring timely and accurate resolution or escalation of incidents. The ideal candidate is resourceful, communicative, and eager to grow their IT skills in a fast-paced environment.
Responsibilities
- Respond to and document incoming incidents and service requests via the service desk ticketing system.
- Provide first-level troubleshooting and support for desktops, laptops, mobile devices (iOS, Android), printers, and basic networking issues.
- Assist users with login issues, password resets, and common software problems (Windows, macOS, MS Office, email).
- Gather detailed information from users to better understand technical problems and escalate to Tier 2 or other teams when necessary.
- Maintain clear and professional communication with users regarding ticket status, next steps, and expected resolution timelines.
- Contribute to the creation and upkeep of knowledge base articles and support documentation.
- Provide remote or desk-side support as needed under the direction of senior staff.
- Support IT team with hardware deployments, software installations, and basic configuration tasks.
- Participate in phone coverage and help desk support rotations, including occasional after-hours support when needed.
- Uphold IT policies and procedures and ensure all support interactions are documented accurately and thoroughly.
Qualifications
- 1–2 years of experience in a customer support or IT help desk role preferred (internships or school projects welcome).
- Basic understanding of Windows and macOS operating systems, Microsoft Office, and common enterprise applications.
- Familiarity with Active Directory functions such as password resets and user account lookups is a plus.
- Comfortable supporting iOS and Android mobile devices.
- Strong communication skills and a service-oriented attitude.
- Ability to follow instructions, document work, and escalate issues appropriately.
- Willingness to learn new technologies and take initiative in troubleshooting tasks.
- Dependable, organized, and able to manage multiple tasks in a busy environment.
Pay Transparency Disclosure
If based in New American Funding’s offices, this role has the annual base salary range stated above. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. New American Funding offers competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave, mental health & wellness benefits, and generous PTO. New American Funding also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. New American Funding’s compensation and benefits are subject to change and may be modified in the future.
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.
Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
[EOE/M/F/D/V. Drug-free workplace.]
Job Roles at New American Funding
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Get Access To All JobsTips for Finding New American Funding Visa Sponsorship Jobs USA
Target roles aligned with Green Card sponsorship
New American Funding's sponsorship activity is concentrated in employment-based Green Card categories like EB-2 and EB-3. Focus your applications on roles in operations, technology, and finance where employers typically initiate permanent residency sponsorship.
Understand the Green Card timeline before applying
Permanent residency sponsorship through EB-2 or EB-3 is a multi-year commitment for both sides. Research PERM labor certification timelines and priority date backlogs before accepting an offer, so you go in with realistic expectations.
Highlight specialized financial services expertise
New American Funding operates in a competitive mortgage and banking environment. Candidates with backgrounds in loan operations, compliance, risk management, or financial technology are well-positioned for roles that justify sponsorship investment from the employer.
Ask about sponsorship policy during early interviews
Not every open role at New American Funding will come with sponsorship. Raise the topic early, ideally with a recruiter rather than a hiring manager, to confirm whether a specific position supports Green Card sponsorship before investing time in the process.
Search for verified sponsoring roles efficiently
Finding employers with a real sponsorship track record in banking and financial services takes time. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history and focus your energy on companies like New American Funding that have actually filed.
Position yourself as a long-term hire
Green Card sponsorship requires significant employer commitment. When applying to New American Funding, emphasize career trajectory, specialized credentials, and intent to grow within the company, as employers sponsoring permanent residency prioritize retention-oriented candidates.
Frequently Asked Questions
Does New American Funding sponsor H-1B visas?
Based on available sponsorship records, New American Funding's visa sponsorship activity is focused on employment-based Green Card categories rather than H-1B visas. If you currently hold H-1B status through another employer, you may still be eligible to transfer, but you should confirm directly with New American Funding's HR team whether they support H-1B transfers for specific roles.
What visa types does New American Funding sponsor?
New American Funding sponsors employment-based Green Cards, primarily through the EB-2 and EB-3 preference categories. EB-2 typically applies to professionals with advanced degrees or exceptional ability, while EB-3 covers skilled workers and professionals. Sponsorship is generally initiated after a candidate is hired, following a PERM labor certification process filed by the employer with the Department of Labor.
Which roles at New American Funding are most likely to receive visa sponsorship?
Sponsorship at financial services companies like New American Funding tends to be concentrated in roles requiring specialized or hard-to-fill expertise. Technology, data, compliance, and financial operations positions are common areas where employers initiate Green Card sponsorship. Roles in general administration or entry-level customer service are less likely to qualify. Review job postings carefully for language indicating sponsorship eligibility.
How do I find open visa-sponsored jobs at New American Funding?
Migrate Mate is the most efficient way to find open roles at companies with verified sponsorship records. You can browse New American Funding's active listings filtered by visa type, so you only spend time on positions where sponsorship is a realistic outcome. This saves significant time compared to manually researching each job posting across multiple platforms.
How do I approach the application process at New American Funding as a visa-sponsored candidate?
Start by identifying roles where your skills align with New American Funding's core business in mortgage lending and banking. Clarify sponsorship availability with the recruiter in your first conversation. Be prepared to discuss your current visa status, work authorization timeline, and long-term career goals. Employers sponsoring Green Cards prefer candidates who demonstrate stability and specialized value, so tailor your application accordingly.