Customer Service Jobs at North Carolina State University with Visa Sponsorship
North Carolina State University hires for Customer Service roles across enrollment services, housing, IT support, and student-facing departments. The university has a consistent track record of sponsoring international talent in these positions, making it a practical target for visa holders building a career in higher education.
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Posting Number PG194591EP
Internal Recruitment No
Working Title General Manager
Anticipated Hiring Range $65,000 - $70,000
Work Schedule Work hours may vary based on business needs; work schedule may include nights, weekends and holidays.
Job Location Raleigh, NC
Department NC State Dining
About the Department
Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.
NC State Dining provides campus wide food services to students, staff, and faculty on the North Carolina State University Campus. NC State Dining operates 11 cafes, 3 food courts and 6 dining halls, 3 markets, 2 restaurants, vending, a nutritional counseling service, and a catering department. The department employs approximately 1000 temporary and student employees and approximately 190 permanent EHRA and SHRA employees.
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
Medical, Dental, and Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition and Academic Assistance
And so much more!
Attain work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
The primary purpose of this position is to serve as the General Manager and is responsible for the management of a residential dining unit within NC State Dining.
This posting is currently for a position at Clark Dining Hall
Duties include but are not limited to:
This position will be responsible for the strategic planning, analysis, and financial stewardship of the unit. This includes overall leadership, coordination, planning and innovation. The day to day management will be achieved by a team of culinary staff reporting directly to this position.
This position is responsible for the design and execution of the marketing program and strategies for the unit. This initiative is targeted not only at NC State University students, faculty and staff but also directed at corporate partners on campus. The person in this position must be committed philosophically and operationally, to delivering high quality services in an efficient manner, while being sensitive to the service needs of NC State University. This position must act as an entrepreneurial manager and change agent who is dedicated to supporting the ongoing development of the NC State Dining department and its culinary services.
Unit Management
Provide administrative supervision of all dietary activities, including planning and establishment of menus.
Collaborate with chefs, dietitian, and bakery to ensure food quality and presentation meets or exceeds NC State Dining’s standards and policies.
* Develop working relationships with business partners on and around campus and encourage strong communication within a group setting.
Financial Administration
Effectively monitors and manages the financial performance of the unit. Participate in the budget development process. Monitor and manage food service operations to meet agreed upon targets.
Establish goals for the unit and plan daily, weekly, semester work to meet those goals and those of the unit. Meet goals by planning work operations, setting priorities and meeting deadlines. Set weekly goals and meet budget goals by monitoring labor and cost of goods.
Run and analyze Micros and CBord reports to effectively project operational needs.
Responsible for keeping the food service equipment in good working order and submitting requests for necessary repairs. Evaluate equipment needs and submit requests for new equipment that is compliant with available budget and departmental and university guidelines.
Responsible for purchasing and inventory control for the unit. Maintain reasonable labor and food costs based on departmental and industry best practices to meet budgeted key performance indicators.
Request additional operational budget based on sound business decisions and forecast of future business.
Leadership and Administration
Assist in SHRA, EPS and temporary employees’ recruitment and selection. Hire, on-board, and train new staff assigned to the unit.
Approve leave requests, recommends resolution of performance/disciplinary issues. Follow University procedures for creating work plans and completing appraisals for subordinate employees. Confer directly with divisional human resources staff when appropriate on employee relations issues.
Intervene, mediate, and resolve problems among employees. Actively participate in and execute all aspects of performance management, disciplinary and dismissal actions for the entire workforce.
Establish clear expectations for every employee so they understand their responsibilities. Provide feedback to and coach employees on job duties and responsibilities, and provide corrective action as necessary.
Coordinate and execute staff training regularly and supports Campus Enterprises’ training programs.
Motivate and constructively lead supervisors to have a successful food service operation.
* Encourage and support team building projects to ensure completion dates are met.
Compliance and Safety
Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
Must be current with ServSafe and follows guidelines set forth. Responsible for maintaining all kitchen and service areas and equipment, ensuring they are clean, sanitary and in proper working condition.
Demonstrate and foster an environment that is safe for employees and co-workers. Follows guidelines set forth by Wake County Health Department and standard food code rules. Communicates to management if a safety or health compliance issue or concern is brought to the employee’s attention. Maintain Grade A sanitation rating of 95% or better for the unit.
Ensure that menus and recipes are followed in the units, and that food safety protocols are followed at all times.
Follow proper guidelines in the storage of food to prevent contamination and spoilage.
Adhere to all food allergen training and best practices.
Communication and Customer Service
Communicate with guests in a professional manner, and accept feedback professionally.
Ensure prompt service for customers by providing quality food in a prompt manner.
Clearly communicate University-wide and Division-wide communication messages to staff to ensure staff have information available to them.
Communicate regularly with unit chef and director in order to meet and understand business needs.
Identify ways to communicate with employees and customers.
Exercise good judgement and leadership when communicating with work groups and encourages open communication to solve problems.
Other Responsibilities
Model the Division’s mission and values, introduces the Division’s mission and values to the employees, and fosters a positive, cohesive workplace and congeniality among co-workers.
Understand the goals and culture of the organization, and understands how employees’ work activities, teamwork, and customer service impact clients. Work with supervisor and colleagues to understand these goals and the workplace culture.
Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited to, catering and special events.
Perform other duties as assigned to ensure NC State Dining business needs are met.
Qualifications
Minimum Education and Experience
Bachelor’s Degree in Dietetics, Home Economics, Hospitality Management or related discipline and one year of food management experience OR
Associate’s degree in a related discipline and three years of food management experience OR
* An equivalent combination of training and experience
Other Required Qualifications
Demonstrated experience supervising staff in food service industry, including hiring, coaching and training employees, and team building.
Management experience (planning, forecasting, ordering, budgeting).
Experience providing outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations, to team and customers.
Advanced knowledge of menu management system, immediate spreadsheets and word processing, and email utilization on a regular basis. Proficient in the use of computers and have the ability to learn new software programs.
Demonstrated experience of strong written and verbal communication; demonstrated communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University.
Demonstrated experience in problem solving complex and routine problems.
Ability to work in a fast-paced environment.
Ability to follow written and verbal instructions.
Knowledge of equipment, cooking methods, measurements, and food safety.
Follow all safety procedures and protocols; incumbent will routinely handle sharp items such as knives and slicer blades as well as be around hot food items, food pans, ovens, fryers, steam tables, grills, etc.
Excellence in completing all tasks and performance goals efficiently and timely.
Requires bending, twisting, pulling and pushing. Because of the nature of food service operations and working in a kitchen, you must be able to work in extremely hot and cold conditions.
* Must be able to lift 30 pounds above head and up to 60 pounds on rare occasions, with or without reasonable accommodation
Preferred Qualifications
3 years management experience (planning, forecasting, ordering, budgeting)
5 years experience with customer service
3 years supervisory experience with hiring, coaching and training employees
4 years advanced menu management system, immediate spreadsheets and word processing, and email utilization on a regular basis
3 years demonstrated experience in verbal and written communication skills
3 years demonstrated experience in professionalism
* 5 years demonstrated experience in problem solving complex and routine problems
Required License(s) or Certification(s)
ServSafe certification or the ability to obtain within 90 days of employment.
Certification must be maintained as a condition of employment.
Valid NC Driver's License required No
Commercial Driver's License required No
Recruitment Dates and Special Instructions
Job Open Date 04/14/2026
Anticipated Close Date Open Until Filled
Special Instructions to Applicants
Please include as attachments a cover letter, resume, and contact information for at least 3 professional references.
Position Details
Position Number 00110401
Position Type EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Department ID 471501 - Dining and Catering Operations
EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Posting Information
Posting Number PG194591EP
Internal Recruitment No
Working Title General Manager
Anticipated Hiring Range $65,000 - $70,000
Work Schedule Work hours may vary based on business needs; work schedule may include nights, weekends and holidays.
Job Location Raleigh, NC
Department NC State Dining
About the Department
Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.
NC State Dining provides campus wide food services to students, staff, and faculty on the North Carolina State University Campus. NC State Dining operates 11 cafes, 3 food courts and 6 dining halls, 3 markets, 2 restaurants, vending, a nutritional counseling service, and a catering department. The department employs approximately 1000 temporary and student employees and approximately 190 permanent EHRA and SHRA employees.
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
Medical, Dental, and Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition and Academic Assistance
And so much more!
Attain work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
The primary purpose of this position is to serve as the General Manager and is responsible for the management of a residential dining unit within NC State Dining.
This posting is currently for a position at Clark Dining Hall
Duties include but are not limited to:
This position will be responsible for the strategic planning, analysis, and financial stewardship of the unit. This includes overall leadership, coordination, planning and innovation. The day to day management will be achieved by a team of culinary staff reporting directly to this position.
This position is responsible for the design and execution of the marketing program and strategies for the unit. This initiative is targeted not only at NC State University students, faculty and staff but also directed at corporate partners on campus. The person in this position must be committed philosophically and operationally, to delivering high quality services in an efficient manner, while being sensitive to the service needs of NC State University. This position must act as an entrepreneurial manager and change agent who is dedicated to supporting the ongoing development of the NC State Dining department and its culinary services.
Unit Management
Provide administrative supervision of all dietary activities, including planning and establishment of menus.
Collaborate with chefs, dietitian, and bakery to ensure food quality and presentation meets or exceeds NC State Dining’s standards and policies.
* Develop working relationships with business partners on and around campus and encourage strong communication within a group setting.
Financial Administration
Effectively monitors and manages the financial performance of the unit. Participate in the budget development process. Monitor and manage food service operations to meet agreed upon targets.
Establish goals for the unit and plan daily, weekly, semester work to meet those goals and those of the unit. Meet goals by planning work operations, setting priorities and meeting deadlines. Set weekly goals and meet budget goals by monitoring labor and cost of goods.
Run and analyze Micros and CBord reports to effectively project operational needs.
Responsible for keeping the food service equipment in good working order and submitting requests for necessary repairs. Evaluate equipment needs and submit requests for new equipment that is compliant with available budget and departmental and university guidelines.
Responsible for purchasing and inventory control for the unit. Maintain reasonable labor and food costs based on departmental and industry best practices to meet budgeted key performance indicators.
Request additional operational budget based on sound business decisions and forecast of future business.
Leadership and Administration
Assist in SHRA, EPS and temporary employees’ recruitment and selection. Hire, on-board, and train new staff assigned to the unit.
Approve leave requests, recommends resolution of performance/disciplinary issues. Follow University procedures for creating work plans and completing appraisals for subordinate employees. Confer directly with divisional human resources staff when appropriate on employee relations issues.
Intervene, mediate, and resolve problems among employees. Actively participate in and execute all aspects of performance management, disciplinary and dismissal actions for the entire workforce.
Establish clear expectations for every employee so they understand their responsibilities. Provide feedback to and coach employees on job duties and responsibilities, and provide corrective action as necessary.
Coordinate and execute staff training regularly and supports Campus Enterprises’ training programs.
Motivate and constructively lead supervisors to have a successful food service operation.
* Encourage and support team building projects to ensure completion dates are met.
Compliance and Safety
Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
Must be current with ServSafe and follows guidelines set forth. Responsible for maintaining all kitchen and service areas and equipment, ensuring they are clean, sanitary and in proper working condition.
Demonstrate and foster an environment that is safe for employees and co-workers. Follows guidelines set forth by Wake County Health Department and standard food code rules. Communicates to management if a safety or health compliance issue or concern is brought to the employee’s attention. Maintain Grade A sanitation rating of 95% or better for the unit.
Ensure that menus and recipes are followed in the units, and that food safety protocols are followed at all times.
Follow proper guidelines in the storage of food to prevent contamination and spoilage.
Adhere to all food allergen training and best practices.
Communication and Customer Service
Communicate with guests in a professional manner, and accept feedback professionally.
Ensure prompt service for customers by providing quality food in a prompt manner.
Clearly communicate University-wide and Division-wide communication messages to staff to ensure staff have information available to them.
Communicate regularly with unit chef and director in order to meet and understand business needs.
Identify ways to communicate with employees and customers.
Exercise good judgement and leadership when communicating with work groups and encourages open communication to solve problems.
Other Responsibilities
Model the Division’s mission and values, introduces the Division’s mission and values to the employees, and fosters a positive, cohesive workplace and congeniality among co-workers.
Understand the goals and culture of the organization, and understands how employees’ work activities, teamwork, and customer service impact clients. Work with supervisor and colleagues to understand these goals and the workplace culture.
Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited to, catering and special events.
Perform other duties as assigned to ensure NC State Dining business needs are met.
Qualifications
Minimum Education and Experience
Bachelor’s Degree in Dietetics, Home Economics, Hospitality Management or related discipline and one year of food management experience OR
Associate’s degree in a related discipline and three years of food management experience OR
* An equivalent combination of training and experience
Other Required Qualifications
Demonstrated experience supervising staff in food service industry, including hiring, coaching and training employees, and team building.
Management experience (planning, forecasting, ordering, budgeting).
Experience providing outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations, to team and customers.
Advanced knowledge of menu management system, immediate spreadsheets and word processing, and email utilization on a regular basis. Proficient in the use of computers and have the ability to learn new software programs.
Demonstrated experience of strong written and verbal communication; demonstrated communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University.
Demonstrated experience in problem solving complex and routine problems.
Ability to work in a fast-paced environment.
Ability to follow written and verbal instructions.
Knowledge of equipment, cooking methods, measurements, and food safety.
Follow all safety procedures and protocols; incumbent will routinely handle sharp items such as knives and slicer blades as well as be around hot food items, food pans, ovens, fryers, steam tables, grills, etc.
Excellence in completing all tasks and performance goals efficiently and timely.
Requires bending, twisting, pulling and pushing. Because of the nature of food service operations and working in a kitchen, you must be able to work in extremely hot and cold conditions.
* Must be able to lift 30 pounds above head and up to 60 pounds on rare occasions, with or without reasonable accommodation
Preferred Qualifications
3 years management experience (planning, forecasting, ordering, budgeting)
5 years experience with customer service
3 years supervisory experience with hiring, coaching and training employees
4 years advanced menu management system, immediate spreadsheets and word processing, and email utilization on a regular basis
3 years demonstrated experience in verbal and written communication skills
3 years demonstrated experience in professionalism
* 5 years demonstrated experience in problem solving complex and routine problems
Required License(s) or Certification(s)
ServSafe certification or the ability to obtain within 90 days of employment.
Certification must be maintained as a condition of employment.
Valid NC Driver's License required No
Commercial Driver's License required No
Recruitment Dates and Special Instructions
Job Open Date 04/14/2026
Anticipated Close Date Open Until Filled
Special Instructions to Applicants
Please include as attachments a cover letter, resume, and contact information for at least 3 professional references.
Position Details
Position Number 00110401
Position Type EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Department ID 471501 - Dining and Catering Operations
EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
See all 9+ Customer Service at North Carolina State University jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at North Carolina State University Jobs
Tailor Your Resume to University Service Contexts
Customer Service roles at NC State often support students, faculty, and administrative departments. Highlight experience with helpdesk ticketing, high-volume inquiry management, or public-facing service in academic or government settings to align with their hiring expectations.
Target Postings Through the HR Portal Directly
NC State lists open Customer Service positions through its official HR career portal. Roles within university departments like the Wolfpack One Card office or Student Services often have recurring openings, so checking weekly gives you an advantage before postings close.
Clarify Your OPT or CPT Authorization Early
If you're on F-1 status, confirm your OPT authorization dates before applying. NC State's International Employment office is familiar with F-1 work timelines, but you should arrive at interviews ready to explain your remaining authorized work period without prompting.
Ask About the H-1B Filing Calendar at Offer Stage
USCIS requires H-1B petitions to be filed by April 1 for an October 1 start. When you receive an offer, ask HR which fiscal quarter the department is targeting for onboarding so you and the university can coordinate the filing timeline without missing the cap.
Use Migrate Mate to Filter Verified Sponsoring Roles
Searching broadly wastes time on employers who won't sponsor. Use Migrate Mate to filter Customer Service openings specifically at universities and institutions with a confirmed sponsorship history, so every application you submit targets an employer already set up to file.
Prepare for a Specialty Occupation Justification on H-1B
USCIS scrutinizes H-1B petitions for Customer Service roles closely, since the classification requires a specialty occupation. Work with NC State's international employment team to document how your specific role requires at least a bachelor's degree in a relevant field.
Customer Service at North Carolina State University jobs are hiring across the US. Find yours.
Find Customer Service at North Carolina State University JobsFrequently Asked Questions
Does North Carolina State University sponsor H-1B visas for Customer Service?
Yes, NC State sponsors H-1B visas for qualifying Customer Service positions. Because USCIS requires these roles to meet the specialty occupation standard, the university typically sponsors positions that involve specialized knowledge or a degree requirement tied directly to the work. NC State's Office of International Employment handles the filing process internally, which is an advantage over employers who rely entirely on outside counsel.
How do I apply for Customer Service jobs at North Carolina State University?
Applications go through NC State's official HR jobs portal at jobs.hr.ncsu.edu. You search by job category or department, create a candidate profile, and submit your application with a resume and cover letter tailored to the specific role. For roles where you need visa sponsorship, it helps to note your work authorization status clearly in your application so HR can route your file appropriately from the start.
Which visa types does NC State commonly use for Customer Service roles?
NC State sponsors a range of visa categories for Customer Service positions, including H-1B, J-1, TN, E-3, and F-1 OPT and CPT. The right visa depends on your nationality and educational background. Australians may be well positioned for the E-3, Canadian and Mexican nationals can explore TN status, and current F-1 students already at NC State may be eligible for CPT or OPT authorization in qualifying roles.
What qualifications does NC State expect for Customer Service positions?
Requirements vary by department. Student-facing service roles in enrollment or housing typically require strong communication skills and experience with CRM or ticketing systems. IT service desk positions often require technical troubleshooting experience and may require a relevant degree. For H-1B sponsorship specifically, the role must require a bachelor's degree or higher in a specialty field, so positions with generic educational requirements may not be eligible for that visa category.
How do I find and browse Customer Service jobs at NC State that offer visa sponsorship?
Migrate Mate is the recommended way to search Customer Service openings at NC State filtered by visa sponsorship eligibility. Rather than sorting through postings manually and following up to confirm sponsorship, you can browse roles where NC State's sponsorship history is already verified. This is especially useful if you're on a time-sensitive status like OPT and need to move quickly toward an employer ready to file.
See which Customer Service at North Carolina State University employers are hiring and sponsoring visas right now.
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