IT Support Jobs at North Carolina State University with Visa Sponsorship
North Carolina State University hires IT Support professionals across its sprawling research and academic infrastructure, and the university has a well-established process for sponsoring international talent in technical roles. If you need visa sponsorship, NC State is a university employer that actively navigates the process.
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Posting Number PG194595EP
Internal Recruitment No
Working Title IT Research Computing Analyst
Anticipated Hiring Range Commensurate with experience ($65,000 - $70,000)
Work Schedule Monday-Friday, 8AM-5PM
Job Location Raleigh, NC
Department CALS IT
About the Department
The IT Research Computing Support unit is under the NC State University–College of Agriculture and Life Sciences Information Technology support domain. The IT Research Computing Support unit is responsible for delivering turn-key IT solutions to the 18 agricultural Research Stations across the State of North Carolina in partnership with the North Carolina Department of Agriculture and Consumer Services Division (NCDA & CS). Together, NCDA & CS and NC State University provide services that promote and improve agriculture, agribusiness, and forests; protect consumers and businesses, and conserve farmland and natural resources for the prosperity of all North Carolinians.
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
Medical, Dental, and Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition and Academic Assistance
And so much more!
Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
The IT Research Computing Support unit is responsible for delivering turn-key IT solutions to the 18 Agricultural Research Stations across the State of North Carolina in partnership with the North Carolina Department of Agriculture and Consumer Services Division (NCDA & CS). This position will be responsible for IT service delivery in a predefined support region. The IT Research Computing Analyst installs, maintains, and repairs technology systems. The Analyst may have specific physical requirements, such as transporting, moving, and installing equipment, as well as adhering to specific safety rules, practices, and regulations. This role is located within the IT Research Computing Support unit under the NC State University – College of Agriculture and Life Sciences Information Technology support domain.
Solutions Development
- Responsible for defining requirements and the appropriate research related to identifying available technical solutions
- Develops supporting documentation (requirements, process maps, test plans, etc.), and leads communication with functional partners and business stakeholders
- Collaborates with network, storage, applications, telecommunications, and associated units to provide a stable, scalable, and fault-tolerant technology infrastructure
- Researches and develops specific recommendations leading to the procurement/acquisition of proven and emerging agricultural technology
- Leads interactions with internal and external teams to identify the appropriate technology required to meet business requirements
- Assists leadership with inside and outside plant cabling design
Project Management and Consultation
- Leads project planning and implementation activities of technical solutions, design, and integration
- Develops and delivers progress reports, proposals, requirements documentation, and presentations; determines the frequency and content of status reports from the project team, analyzes results, and troubleshoots problem areas
- Acts as a trusted advisor on strategies and approaches for the overall integration of technology platforms and systems
- Creates working relationships with internal and external stakeholders, customers, campus partners, and external vendors
- Tracks and reports progress against milestones, budgetary guidelines, or other performance indicators to analyze the strategic impact of project activities
- Conveys clear expectations of project goals
- Serves as a project resource to IT leadership or as a part of larger enterprise-wide initiatives
Technical Strategy
- Contributes to the continuous improvement of IT research support with proactive suggestions, documentation, knowledge sharing, and organizational feedback
- Provides input to current and proposed architecture, planning, and maintenance strategies
- Guides telecommunications design decisions (inside and outside plant wiring, low voltage power distribution, fiber optic cabling, and splicing)
- Recommends improvements to key infrastructure, processes, and strategy
- Supports the ongoing development and maintenance of the IT strategic plan
- Maintains current knowledge of rapidly changing technology and works with management to evolve current processes
Operational Support
- Encourages and implements ideas to improve customer service and operational performance
- Installs and maintains RF radio hardware
- Installs and maintains fiber optic cabling
- Performs basic to moderate construction design
- Supports and troubleshoots high complexity and/or business-impacting issues and assists other team members with lower complexity issues
- Approaches work creatively and continuously looks for new and flexible ways to solve problems
- Uses logical reasoning to address customer issues appropriately
- Troubleshoots deployment issues and performs remediation activities related to technical support
- Documents internal standard operating procedures for assisting with troubleshooting common incidents and requests
- Maintains technical inventory and equipment RMAs with vendors on defective equipment
- Prepare materials for assigned tasks or projects independently, based on the scope of work
- Supports disaster recovery efforts related to life sciences instrumentation and associated computing hardware
- Review of research and file lab sites, perform technology assessment and testing
- Recommend repair materials as needed
- Product knowledge of technology devices, device operations, and use of products being evaluated and used
- Works independently on mid-size projects and advanced service calls
- Basic review of vendor/partner installations to ensure completion of the punch-list or incomplete items
Other Responsibilities
- Other duties as assigned
Qualifications
Minimum Education and Experience
Master’s degree, or Bachelor’s degree with zero – two years of relevant experience, or an equivalent combination of education, training, and relevant experience.
For management-level roles, also include the above requirements, 1-2 years of supervisory experience.
Other Required Qualifications
- Intermediate knowledge of IP Networking, VPN, firewall, L2 switching, and L3 routing principles
- Microsoft Active Directory and SCCM support
- MDM management of Linux and OS X software platforms
- Basic understanding of software-defined networking concepts
- Familiarity with storage systems integration
- IoT and edge computing solutions
- SaaS solutions development
- IT Cybersecurity best practices: NIST Cybersecurity Framework, PCI, HIPAA, SOC2, etc
- Project management skills
- Technology procurement and sourcing
- Use of power tools and construction equipment
- Ability to install piping and conduit on mid-size projects
- Ability to work productively with other members, proactively, and collaboratively
- Ability to install all types of structured cabling, including low voltage and data cabling, including appropriate labeling and documentation
- Ability to install network devices, including but not limited to, door access equipment, network switches, ACPs, IDSs, cameras, etc
- Ability to complete preventive maintenance on the network equipment mentioned previously
- Ability to perform service requests and repairs on network equipment mentioned previously; able to identify and resolve technical issues
Preferred Qualifications
- Working knowledge of Google Applications
- ITSM Incident Management System (ServiceNow preferred)
- Certifications: ITIL, A+, OSX Support Essentials, Linux, Dell, Microsoft Certified Professional, CCNA, or equivalent
- Basic knowledge of (BGP, OSPF Routing)
- Virtualization experience (VMware, Citrix, etc)
- Network storage systems support (SAN, NAS, Fibre Channel, NVMe, RoCE, iWarp, etc)
- Some knowledge of GIS Planning and Design
- Experience using OTDR, optical power meters, signal analyzers, etc
- Experience with waterfall and agile software development lifecycle methodologies
Required License(s) or Certification(s)
N/A
Valid NC Driver's License required No
Commercial Driver's License required No
Recruitment Dates and Special Instructions
Job Open Date 04/13/2026
Anticipated Close Date Open Until Filled
Special Instructions to Applicants
Please attach a Cover Letter, resume/CV, and contact information for at least three (3) professional references.
Position Details
Position Number 00111997
Position Type EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Non Mandatory - Emergency Event
Department ID 110103 - CALS IT
EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Posting Information
Posting Number PG194595EP
Internal Recruitment No
Working Title IT Research Computing Analyst
Anticipated Hiring Range Commensurate with experience ($65,000 - $70,000)
Work Schedule Monday-Friday, 8AM-5PM
Job Location Raleigh, NC
Department CALS IT
About the Department
The IT Research Computing Support unit is under the NC State University–College of Agriculture and Life Sciences Information Technology support domain. The IT Research Computing Support unit is responsible for delivering turn-key IT solutions to the 18 agricultural Research Stations across the State of North Carolina in partnership with the North Carolina Department of Agriculture and Consumer Services Division (NCDA & CS). Together, NCDA & CS and NC State University provide services that promote and improve agriculture, agribusiness, and forests; protect consumers and businesses, and conserve farmland and natural resources for the prosperity of all North Carolinians.
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
Medical, Dental, and Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition and Academic Assistance
And so much more!
Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
The IT Research Computing Support unit is responsible for delivering turn-key IT solutions to the 18 Agricultural Research Stations across the State of North Carolina in partnership with the North Carolina Department of Agriculture and Consumer Services Division (NCDA & CS). This position will be responsible for IT service delivery in a predefined support region. The IT Research Computing Analyst installs, maintains, and repairs technology systems. The Analyst may have specific physical requirements, such as transporting, moving, and installing equipment, as well as adhering to specific safety rules, practices, and regulations. This role is located within the IT Research Computing Support unit under the NC State University – College of Agriculture and Life Sciences Information Technology support domain.
Solutions Development
- Responsible for defining requirements and the appropriate research related to identifying available technical solutions
- Develops supporting documentation (requirements, process maps, test plans, etc.), and leads communication with functional partners and business stakeholders
- Collaborates with network, storage, applications, telecommunications, and associated units to provide a stable, scalable, and fault-tolerant technology infrastructure
- Researches and develops specific recommendations leading to the procurement/acquisition of proven and emerging agricultural technology
- Leads interactions with internal and external teams to identify the appropriate technology required to meet business requirements
- Assists leadership with inside and outside plant cabling design
Project Management and Consultation
- Leads project planning and implementation activities of technical solutions, design, and integration
- Develops and delivers progress reports, proposals, requirements documentation, and presentations; determines the frequency and content of status reports from the project team, analyzes results, and troubleshoots problem areas
- Acts as a trusted advisor on strategies and approaches for the overall integration of technology platforms and systems
- Creates working relationships with internal and external stakeholders, customers, campus partners, and external vendors
- Tracks and reports progress against milestones, budgetary guidelines, or other performance indicators to analyze the strategic impact of project activities
- Conveys clear expectations of project goals
- Serves as a project resource to IT leadership or as a part of larger enterprise-wide initiatives
Technical Strategy
- Contributes to the continuous improvement of IT research support with proactive suggestions, documentation, knowledge sharing, and organizational feedback
- Provides input to current and proposed architecture, planning, and maintenance strategies
- Guides telecommunications design decisions (inside and outside plant wiring, low voltage power distribution, fiber optic cabling, and splicing)
- Recommends improvements to key infrastructure, processes, and strategy
- Supports the ongoing development and maintenance of the IT strategic plan
- Maintains current knowledge of rapidly changing technology and works with management to evolve current processes
Operational Support
- Encourages and implements ideas to improve customer service and operational performance
- Installs and maintains RF radio hardware
- Installs and maintains fiber optic cabling
- Performs basic to moderate construction design
- Supports and troubleshoots high complexity and/or business-impacting issues and assists other team members with lower complexity issues
- Approaches work creatively and continuously looks for new and flexible ways to solve problems
- Uses logical reasoning to address customer issues appropriately
- Troubleshoots deployment issues and performs remediation activities related to technical support
- Documents internal standard operating procedures for assisting with troubleshooting common incidents and requests
- Maintains technical inventory and equipment RMAs with vendors on defective equipment
- Prepare materials for assigned tasks or projects independently, based on the scope of work
- Supports disaster recovery efforts related to life sciences instrumentation and associated computing hardware
- Review of research and file lab sites, perform technology assessment and testing
- Recommend repair materials as needed
- Product knowledge of technology devices, device operations, and use of products being evaluated and used
- Works independently on mid-size projects and advanced service calls
- Basic review of vendor/partner installations to ensure completion of the punch-list or incomplete items
Other Responsibilities
- Other duties as assigned
Qualifications
Minimum Education and Experience
Master’s degree, or Bachelor’s degree with zero – two years of relevant experience, or an equivalent combination of education, training, and relevant experience.
For management-level roles, also include the above requirements, 1-2 years of supervisory experience.
Other Required Qualifications
- Intermediate knowledge of IP Networking, VPN, firewall, L2 switching, and L3 routing principles
- Microsoft Active Directory and SCCM support
- MDM management of Linux and OS X software platforms
- Basic understanding of software-defined networking concepts
- Familiarity with storage systems integration
- IoT and edge computing solutions
- SaaS solutions development
- IT Cybersecurity best practices: NIST Cybersecurity Framework, PCI, HIPAA, SOC2, etc
- Project management skills
- Technology procurement and sourcing
- Use of power tools and construction equipment
- Ability to install piping and conduit on mid-size projects
- Ability to work productively with other members, proactively, and collaboratively
- Ability to install all types of structured cabling, including low voltage and data cabling, including appropriate labeling and documentation
- Ability to install network devices, including but not limited to, door access equipment, network switches, ACPs, IDSs, cameras, etc
- Ability to complete preventive maintenance on the network equipment mentioned previously
- Ability to perform service requests and repairs on network equipment mentioned previously; able to identify and resolve technical issues
Preferred Qualifications
- Working knowledge of Google Applications
- ITSM Incident Management System (ServiceNow preferred)
- Certifications: ITIL, A+, OSX Support Essentials, Linux, Dell, Microsoft Certified Professional, CCNA, or equivalent
- Basic knowledge of (BGP, OSPF Routing)
- Virtualization experience (VMware, Citrix, etc)
- Network storage systems support (SAN, NAS, Fibre Channel, NVMe, RoCE, iWarp, etc)
- Some knowledge of GIS Planning and Design
- Experience using OTDR, optical power meters, signal analyzers, etc
- Experience with waterfall and agile software development lifecycle methodologies
Required License(s) or Certification(s)
N/A
Valid NC Driver's License required No
Commercial Driver's License required No
Recruitment Dates and Special Instructions
Job Open Date 04/13/2026
Anticipated Close Date Open Until Filled
Special Instructions to Applicants
Please attach a Cover Letter, resume/CV, and contact information for at least three (3) professional references.
Position Details
Position Number 00111997
Position Type EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Non Mandatory - Emergency Event
Department ID 110103 - CALS IT
EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
See all 7+ IT Support at North Carolina State University jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Support at North Carolina State University roles.
Get Access To All JobsTips for Finding IT Support Jobs at North Carolina State University Jobs
Align Your Credentials to IT Role Requirements
NC State IT Support roles often require specific certifications like CompTIA A+, Network+, or ITIL alongside a relevant degree. Confirm your foreign credentials are evaluated by a NACES-approved service before applying so hiring managers can quickly assess equivalency.
Target Roles Tied to Research Infrastructure
NC State's IT division supports large-scale research computing and academic systems. Focus your search on positions within university IT departments rather than college-specific units, as central IT roles tend to have clearer sponsorship pathways and more established HR processes.
Leverage OPT Early Before H-1B Season
If you are on F-1 OPT, time your NC State application so you receive an offer well before the April H-1B lottery registration window. Universities can file cap-exempt H-1B petitions, which removes lottery risk entirely for positions directly supporting institutional research or education.
Understand University Cap-Exempt H-1B Status
As a public research university, NC State qualifies as a cap-exempt H-1B employer with USCIS for roles tied to higher education functions. Confirm with the Office for International Services that your specific IT Support position meets the qualifying connection to academic or research activity.
Browse Open Roles Through Migrate Mate
Finding IT Support openings that explicitly support visa sponsorship at universities takes research. Use Migrate Mate to filter NC State IT roles by visa type so you apply only to positions already confirmed for sponsorship, saving time during an active job search.
Prepare for PERM Timelines if Pursuing a Green Card
If your goal is permanent residency through EB-2 or EB-3, discuss PERM labor certification timing early in the offer stage. DOL processing timelines run long, and starting that conversation at the offer stage rather than after onboarding keeps your pathway on track.
IT Support at North Carolina State University jobs are hiring across the US. Find yours.
Find IT Support at North Carolina State University JobsFrequently Asked Questions
Does North Carolina State University sponsor H-1B visas for IT Supports?
Yes, NC State sponsors H-1B visas for IT Support roles. As a public research university, NC State qualifies as a cap-exempt employer with USCIS for positions connected to higher education or research, meaning your petition bypasses the annual lottery. The university's Office for International Services manages H-1B filings and works directly with hiring departments throughout the process.
How do I apply for IT Support jobs at North Carolina State University?
Applications go through NC State's official university jobs portal, where IT Support positions are listed under the technology or information systems categories. You can also use Migrate Mate to browse NC State IT Support openings filtered by visa sponsorship type. Tailor your resume to the specific technical environment described in each posting, as NC State's IT roles vary by department and infrastructure scope.
Which visa types does NC State commonly use for IT Support roles?
NC State sponsors H-1B, E-3, TN, J-1, and F-1 OPT and CPT for IT Support positions, along with immigrant pathways including EB-2 and EB-3 for long-term staff. TN visas are a practical option for Canadian and Mexican nationals in qualifying IT roles. The right visa depends on your nationality, degree field, and the specific responsibilities of the position offered.
What qualifications does NC State expect for IT Support roles?
Most IT Support positions at NC State require a bachelor's degree in computer science, information technology, or a closely related field, often paired with industry certifications such as CompTIA A+, Network+, or Microsoft certifications. Roles supporting research computing may also require familiarity with Linux environments or enterprise ticketing systems. For H-1B sponsorship, the role must meet USCIS specialty occupation criteria, so a direct degree-to-role match matters.
How do I manage visa timing during the NC State hiring process?
NC State's hiring process for IT Support roles typically moves through HR screening, technical interviews, and an offer stage before sponsorship paperwork begins. For H-1B transfers or new petitions, USCIS premium processing is available and shortens adjudication to around 15 business days. If you are on OPT with an expiring work authorization date, flag your timeline clearly during interviews so NC State's Office for International Services can coordinate filing deadlines alongside your start date.
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