Customer Support Jobs at North Carolina State University with Visa Sponsorship
Customer Support roles at North Carolina State University sit within a large public research institution that regularly works through its international hiring processes. NC State's HR and international offices are experienced with visa sponsorship across multiple categories, making it a realistic target for international job seekers pursuing support-focused careers in higher education.
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Posting Information
Posting Number PG194499EP
Internal Recruitment No
Working Title Associate Director, CARES & Outreach
Anticipated Hiring Range Commensurate with education and experience
Work Schedule 8AM - 5PM, Monday - Friday with some evening and weekend hours for training or presentation obligations
Job Location Raleigh, NC
Department Prevention Services
About The Department
The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College. NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here (You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student. NC State Prevention Services provides case management, education and outreach emphasizing holistic, developmental, and non-judgmental perspectives for student prevention efforts. Through the lenses of behavioral health, wellness, and sustainability, our professionals cross-collaborate with the campus community to enhance individual and collective well-being, as well as assisting students to gain the necessary resources to remain successful academically and emotionally at NC State.
Wolfpack Perks And Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer:
- Medical, Dental, and Vision
- Flexible Spending Account
- Retirement Programs
- Disability Plans
- Life Insurance
- Accident Plan
- Paid Time Off and Other Leave Programs
- 12 Holidays Each Year
- Tuition and Academic Assistance
- And so much more!
Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
The Associate Director is a member of the Leadership Team for Prevention Services and will serve as a resource and consultant to all staff and the campus community. The Associate Director is required to perform administrative duties including assessment, offer leadership in psychoeducation, suicide prevention, and general outreach, provide direct service to students, consult with university faculty/staff, and participate in supervision and training. This person will assist in developing, revising, and maintaining policies and procedures to ensure adherence to best practices and legal and ethical codes. This person will be responsible for the coordination of teams and committees and will directly offer administrative supervision for permanent staff members, graduate assistants, or temporary or student workers. There is an expectation that Directors will assist in hiring, training, supervising, and consulting with all staff, including trainees, as needed. This staff member serves on the Administrative Team, along with the current Directors in the department. The Associate Director will supervise Prevention Services operations in the absence of the Director. Members of the Administrative Team will be expected to be available for after-hours postvention support, submit reports and/or data to the Director as requested and will serve on committees within and outside of the Center as required.
General Duties and Responsibilities:
Training & Outreach Administration:
- Oversee suicide prevention and outreach program including developing and offering comprehensive outreach and consultation services to faculty, staff, students, and families via in-person and multimedia presentations.
- Coordinate and deliver training in QPR (Question, Persuade, & Refer Suicide Prevention) and other prevention programs to the campus community.
- Oversee the coordination of AOD and Recovery, including grant administration.
- Coordinate the completion of the DAAPP (Drug and Alcohol-Free Schools) and Biennial Report for alcohol prevention and education.
- Assist in development of outreach emphasis positions based on training and content area needs.
- Supervise Mental Health Ambassador program.
- Maintain contracts with Impact, BASICS, eCheckup, Vector, or other AOD and Outreach platforms used by Prevention Services, including IT and budget oversight.
- Coordinate ongoing postvention needs in collaboration with the Counseling Center.
- Participate in the after-hours postvention and case review rotation.
- Serve as primary back-up for outreach events needing coverage (occasional evening and weekend hours required for outreach).
Direct Student Support & Case Management:
- Conduct behaviorally and clinically informed one-on-one assessments to identify and mitigate barriers to student success, including self-harm and threat assessment.
- Provide timely and appropriate referrals to internal and external support services.
- Coordinate intervention plans with university and off-campus resources to resolve student concerns.
- Monitor and track individual cases and student progress to ensure compliance with recommendations and address emerging issues.
- Manage re-entry strategies for students returning from psychological hospitalization.
Administration & Supervision:
- Supervise staff in documenting student concerns and action items accurately in the Maxient and Impact.
- Ethically assess data collected about students of concern to develop and maintain best practices.
- This position will directly supervise 3-5 permanent staff members.
- Engage with and supervise interns, graduate assistants, and temporary employees.
- Maintain current licensure through CEs and attend additional trainings offered by the university.
- Assist in assessment and report writing for the department.
- Oversee office operations when the Director is not available.
- Perform other duties within the scope of a prevention specialist, as assigned.
Other Responsibilities
- Other duties as assigned
Qualifications
Minimum Education and Experience:
- Master’s degree in Social Work, Psychology, or Counseling
- Hold current full clinical licensure in NC or able to obtain this licensure status within six months of hire
- Minimum of five years of post-licensure experience
Other Required Qualifications:
- Excellent interpersonal skills including both oral and written communication in a variety of settings
- Demonstrated ability to identify problems and use sound judgement and reasoning to make crucial decisions autonomously
- Demonstrated experience in providing individualized support for students in crisis or who have been identified as exhibiting concerning or worrisome behaviors
- Ability to establish collaborative relationships with campus and community partners
Preferred Qualifications:
- Demonstrated knowledge of case management systems (preferably in a higher education setting), and/or experience working as part of a case management support team
- Demonstrated history of effective collaborations across a complex array of multiple agencies within a university setting
- Strong working knowledge of various federal and state laws affecting issues of privacy and confidentiality, disability accommodations and support, and response to sexual violence
- Experience with supervision of staff and training
- Broad knowledge of best practices and current national trends related to higher education case management
- Experience with grants and report writing
Required License(s) Or Certification(s):
- Independently licensed in a mental health field
Valid NC Driver's License required No
Commercial Driver's License required No
Recruitment Dates and Special Instructions
Job Open Date 02/23/2026
Anticipated Close Date Open Until Filled
Special Instructions to Applicants
In addition to your application, please submit a resume, cover letter, and the contact information for at least three (3) professional references.
Position Details
Position Number 00111878
Position Type EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Department ID 244025 - Prevention Services
EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Posting Details
Posting Information
Posting Number PG194499EP
Internal Recruitment No
Working Title Associate Director, CARES & Outreach
Anticipated Hiring Range Commensurate with education and experience
Work Schedule 8AM - 5PM, Monday - Friday with some evening and weekend hours for training or presentation obligations
Job Location Raleigh, NC
Department Prevention Services
About The Department
The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College. NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here (You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student. NC State Prevention Services provides case management, education and outreach emphasizing holistic, developmental, and non-judgmental perspectives for student prevention efforts. Through the lenses of behavioral health, wellness, and sustainability, our professionals cross-collaborate with the campus community to enhance individual and collective well-being, as well as assisting students to gain the necessary resources to remain successful academically and emotionally at NC State.
Wolfpack Perks And Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer:
- Medical, Dental, and Vision
- Flexible Spending Account
- Retirement Programs
- Disability Plans
- Life Insurance
- Accident Plan
- Paid Time Off and Other Leave Programs
- 12 Holidays Each Year
- Tuition and Academic Assistance
- And so much more!
Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
The Associate Director is a member of the Leadership Team for Prevention Services and will serve as a resource and consultant to all staff and the campus community. The Associate Director is required to perform administrative duties including assessment, offer leadership in psychoeducation, suicide prevention, and general outreach, provide direct service to students, consult with university faculty/staff, and participate in supervision and training. This person will assist in developing, revising, and maintaining policies and procedures to ensure adherence to best practices and legal and ethical codes. This person will be responsible for the coordination of teams and committees and will directly offer administrative supervision for permanent staff members, graduate assistants, or temporary or student workers. There is an expectation that Directors will assist in hiring, training, supervising, and consulting with all staff, including trainees, as needed. This staff member serves on the Administrative Team, along with the current Directors in the department. The Associate Director will supervise Prevention Services operations in the absence of the Director. Members of the Administrative Team will be expected to be available for after-hours postvention support, submit reports and/or data to the Director as requested and will serve on committees within and outside of the Center as required.
General Duties and Responsibilities:
Training & Outreach Administration:
- Oversee suicide prevention and outreach program including developing and offering comprehensive outreach and consultation services to faculty, staff, students, and families via in-person and multimedia presentations.
- Coordinate and deliver training in QPR (Question, Persuade, & Refer Suicide Prevention) and other prevention programs to the campus community.
- Oversee the coordination of AOD and Recovery, including grant administration.
- Coordinate the completion of the DAAPP (Drug and Alcohol-Free Schools) and Biennial Report for alcohol prevention and education.
- Assist in development of outreach emphasis positions based on training and content area needs.
- Supervise Mental Health Ambassador program.
- Maintain contracts with Impact, BASICS, eCheckup, Vector, or other AOD and Outreach platforms used by Prevention Services, including IT and budget oversight.
- Coordinate ongoing postvention needs in collaboration with the Counseling Center.
- Participate in the after-hours postvention and case review rotation.
- Serve as primary back-up for outreach events needing coverage (occasional evening and weekend hours required for outreach).
Direct Student Support & Case Management:
- Conduct behaviorally and clinically informed one-on-one assessments to identify and mitigate barriers to student success, including self-harm and threat assessment.
- Provide timely and appropriate referrals to internal and external support services.
- Coordinate intervention plans with university and off-campus resources to resolve student concerns.
- Monitor and track individual cases and student progress to ensure compliance with recommendations and address emerging issues.
- Manage re-entry strategies for students returning from psychological hospitalization.
Administration & Supervision:
- Supervise staff in documenting student concerns and action items accurately in the Maxient and Impact.
- Ethically assess data collected about students of concern to develop and maintain best practices.
- This position will directly supervise 3-5 permanent staff members.
- Engage with and supervise interns, graduate assistants, and temporary employees.
- Maintain current licensure through CEs and attend additional trainings offered by the university.
- Assist in assessment and report writing for the department.
- Oversee office operations when the Director is not available.
- Perform other duties within the scope of a prevention specialist, as assigned.
Other Responsibilities
- Other duties as assigned
Qualifications
Minimum Education and Experience:
- Master’s degree in Social Work, Psychology, or Counseling
- Hold current full clinical licensure in NC or able to obtain this licensure status within six months of hire
- Minimum of five years of post-licensure experience
Other Required Qualifications:
- Excellent interpersonal skills including both oral and written communication in a variety of settings
- Demonstrated ability to identify problems and use sound judgement and reasoning to make crucial decisions autonomously
- Demonstrated experience in providing individualized support for students in crisis or who have been identified as exhibiting concerning or worrisome behaviors
- Ability to establish collaborative relationships with campus and community partners
Preferred Qualifications:
- Demonstrated knowledge of case management systems (preferably in a higher education setting), and/or experience working as part of a case management support team
- Demonstrated history of effective collaborations across a complex array of multiple agencies within a university setting
- Strong working knowledge of various federal and state laws affecting issues of privacy and confidentiality, disability accommodations and support, and response to sexual violence
- Experience with supervision of staff and training
- Broad knowledge of best practices and current national trends related to higher education case management
- Experience with grants and report writing
Required License(s) Or Certification(s):
- Independently licensed in a mental health field
Valid NC Driver's License required No
Commercial Driver's License required No
Recruitment Dates and Special Instructions
Job Open Date 02/23/2026
Anticipated Close Date Open Until Filled
Special Instructions to Applicants
In addition to your application, please submit a resume, cover letter, and the contact information for at least three (3) professional references.
Position Details
Position Number 00111878
Position Type EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Department ID 244025 - Prevention Services
EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
See all 9+ Customer Support at North Carolina State University jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at North Carolina State University roles.
Get Access To All JobsTips for Finding Customer Support Jobs at North Carolina State University Jobs
Frame your credentials for higher education support
NC State customer support roles often require familiarity with student information systems, academic workflows, or campus community needs. Tailor your resume to highlight any experience supporting students, faculty, or staff in an institutional or educational setting.
Target postings through NC State's official careers portal
NC State lists open positions through its own applicant tracking system. Filter for customer service or support classifications and check whether postings specify sponsorship eligibility, since not every department-level role carries the same authorization to sponsor.
Clarify your OPT or CPT timeline before applying
If you're on F-1 status, your OPT authorization window matters for timing. NC State employs current and recent students, so aligning your application with your remaining OPT validity or STEM extension eligibility strengthens your candidacy before H-1B sponsorship becomes relevant.
Understand how TN status applies to support roles
Canadian and Mexican nationals should confirm whether the specific customer support position maps to a qualifying TN occupation category under USMCA. Not all support titles meet DOL's defined occupational criteria, so review the job duties carefully before assuming TN is available.
Ask HR about departmental sponsorship authority during interviews
At large universities, sponsorship decisions often sit with individual colleges or departments, not central HR alone. During your offer stage, ask directly whether the hiring department has previously sponsored the role's visa category and what their typical USCIS filing timeline looks like.
Browse open roles using Migrate Mate before outreach
Before cold-contacting NC State recruiters, search Migrate Mate to see which customer support positions are currently open and which visa types the university has historically supported. Applying to the right posting with the right visa context saves significant time.
Customer Support at North Carolina State University jobs are hiring across the US. Find yours.
Find Customer Support at North Carolina State University JobsFrequently Asked Questions
Does North Carolina State University sponsor H-1B visas for Customer Supports?
Yes, NC State sponsors H-1B visas for qualifying positions, including roles within customer support and service functions. Sponsorship is typically contingent on the specific role meeting specialty occupation criteria under USCIS standards. Customer support positions that require a bachelor's degree in a relevant field are more likely to qualify. Confirm sponsorship availability directly with the hiring department, since authorization can vary by college or administrative unit.
How do I apply for Customer Support jobs at North Carolina State University?
Applications go through NC State's official careers portal, where you can filter by job category and review individual postings for sponsorship language. Create a profile, upload your resume tailored to higher education support environments, and apply directly. You can also use Migrate Mate to identify which customer support openings at NC State are currently active and filter by visa type before submitting your application.
Which visa types are commonly used for Customer Support roles at North Carolina State University?
NC State has a track record of sponsoring multiple visa categories for staff positions. H-1B is the most common path for specialty occupation roles. F-1 OPT and CPT are frequently used by current and recent students in support functions. TN status is available to Canadian and Mexican nationals if the role maps to a qualifying occupation. E-3 applies to Australian citizens, and J-1 is available for certain exchange-based arrangements.
What qualifications are expected for Customer Support positions at NC State?
Most customer support roles at NC State require strong communication skills and comfort working within large institutional systems, often including student-facing platforms or internal ticketing tools. A bachelor's degree is frequently preferred or required, particularly for roles that may involve H-1B sponsorship, since USCIS requires the position to qualify as a specialty occupation. Familiarity with higher education environments, academic calendars, or student services workflows is a practical advantage.
How do I plan the timeline if NC State offers to sponsor my visa?
Timeline depends on your current status and the visa category involved. For H-1B sponsorship, your employer must file by April 1 for an October 1 start under the annual cap, though cap-exempt university filings may allow more flexibility. OPT extensions need to be filed at least 90 days before expiration. Build in time for USCIS processing, which can run several months without premium processing, and confirm your start date aligns with your authorization period.
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