Customer Support Jobs at Sephora with Visa Sponsorship
Sephora's Customer Support roles span store-level client services and corporate operations, with positions open to candidates who need visa sponsorship. The company has an established sponsorship process for this function, making it a realistic target if you're building a U.S. beauty retail career.
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Get Access To All JobsJob ID: 287557
Store Name/Number: NJ-Cherry Hill (0390)
Address: 2000 Route 38, Cherry Hill, NJ 08002, United States (US)
Hourly/Salaried: Salaried (Exempt)
Job Type: Full Time
Position Type: Regular
Job Function: Stores - Leadership
Belong to Something Beautiful
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.
Ready to remove the compromise between passion and profession? As Assistant Store Manager, you’ll be the heartbeat of your store, inspiring your team, customers, and community. Your career is your stage as you support store operations, lead and develop your team, and elevate the client experience.
What You’ll Do:
Support Store Operations & Client Experience. Collaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability in a fast-paced environment.
Inspire & Empower Teams. Lead with passion to coach, inspire, and empower your team to exceed expectations and performance goals, fostering growth, development and accountability.
Recruit & Cultivate Top Talent. Attract, hire, and onboard new talent, building a diverse and inclusive team that embodies Sephora’s values and delivers the signature service clients love.
Champion Continuous Learning. Foster ongoing learning by delivering real-time coaching, actionable feedback, and ongoing support to maximize associates’ potential.
Drive Performance Through Feedback. Conduct impactful performance appraisals for your team and provide real-time, actionable feedback and mentorship to support each team member’s career journey and engagement.
Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalized experiences.
Ensure Operational Excellence. Uphold Sephora’s standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources, adapting quickly to shifting priorities and opportunities in a vibrant, ever-changing retail landscape.
What You’ll Bring:
Assistant Store Management Experience. Demonstrated success as a retail assistant manager in fast-paced, high-volume environments, consistently driving results and elevating team performance through hands-on leadership.
Exceptional Leadership & Business Acumen. Strong ability to recruit, inspire, and develop top talent to deliver outstanding results and foster an energetic, collaborative atmosphere.
Outstanding Communication & Interpersonal Skills. A history of building trust, clarity, and enthusiasm across teams and clients. Adept at delivering constructive feedback and facilitating open dialogue to support growth and high performance.
Passion for Coaching & Development. A genuine commitment to empowering teams through tailored mentorship, real-time coaching, and actionable feedback, cultivating a culture of learning and accountability.
Client-Centric & Growth Oriented. Deep experience creating memorable, personalized client experiences that build loyalty, while skillfully balancing operational priorities and driving business growth.
Where and How:
Location. This role requires on-site work at 2000 Route 38, Cherry Hill, NJ 08002, United States (US).
Availability. This role requires availability including evenings, weekends, and holidays.
Physical Requirements. This role requires the ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand and walk the sales floor for the entire shift, and work in a fragrance-filled environment. You must be able to handle and apply products to clients—with or without accommodation.
What You’ll Get:
The annual base salary range for this position is $69,500.00 - $85,100.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of five days.
-
Caring Community. You’ll lead your store like a community – where everyone feels seen and supported – building confidence among your team and positively impacting clients.
-
Fulfilling Path. Every step in your journey matters along our dynamic career paths. We celebrate the little wins on the way to the big ones as you grow in your own way.
-
Meaningful Work. With a cultivated passion for beauty, your career is your stage. We’ll give you the environment and support your need to do more than sell products; you’ll contribute to the transformation of your team, customers, and community.
Rewards as Unique as You:
Some benefits have eligibility requirements and may depend on job classification and length of employment.
-
Health. Choose a healthcare plan to fit you and your dependents' needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
-
Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
-
Balance. Leading a store is exciting and dynamic, so we make sure you can recharge with vacation paid time off, sick paid time off, and protected leave.
-
Growth. No two stores or leaders are the same. With access to training, tuition reimbursement, and leadership development, you’ll be guided on a dynamic career path.
-
Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
-
Support. You don’t just lead a team that cares – you’re part of a team that cares. Tap into free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.
Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Join Us and Belong to Something Beautiful
Job ID: 287557
Store Name/Number: NJ-Cherry Hill (0390)
Address: 2000 Route 38, Cherry Hill, NJ 08002, United States (US)
Hourly/Salaried: Salaried (Exempt)
Job Type: Full Time
Position Type: Regular
Job Function: Stores - Leadership
Belong to Something Beautiful
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.
Ready to remove the compromise between passion and profession? As Assistant Store Manager, you’ll be the heartbeat of your store, inspiring your team, customers, and community. Your career is your stage as you support store operations, lead and develop your team, and elevate the client experience.
What You’ll Do:
Support Store Operations & Client Experience. Collaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability in a fast-paced environment.
Inspire & Empower Teams. Lead with passion to coach, inspire, and empower your team to exceed expectations and performance goals, fostering growth, development and accountability.
Recruit & Cultivate Top Talent. Attract, hire, and onboard new talent, building a diverse and inclusive team that embodies Sephora’s values and delivers the signature service clients love.
Champion Continuous Learning. Foster ongoing learning by delivering real-time coaching, actionable feedback, and ongoing support to maximize associates’ potential.
Drive Performance Through Feedback. Conduct impactful performance appraisals for your team and provide real-time, actionable feedback and mentorship to support each team member’s career journey and engagement.
Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalized experiences.
Ensure Operational Excellence. Uphold Sephora’s standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources, adapting quickly to shifting priorities and opportunities in a vibrant, ever-changing retail landscape.
What You’ll Bring:
Assistant Store Management Experience. Demonstrated success as a retail assistant manager in fast-paced, high-volume environments, consistently driving results and elevating team performance through hands-on leadership.
Exceptional Leadership & Business Acumen. Strong ability to recruit, inspire, and develop top talent to deliver outstanding results and foster an energetic, collaborative atmosphere.
Outstanding Communication & Interpersonal Skills. A history of building trust, clarity, and enthusiasm across teams and clients. Adept at delivering constructive feedback and facilitating open dialogue to support growth and high performance.
Passion for Coaching & Development. A genuine commitment to empowering teams through tailored mentorship, real-time coaching, and actionable feedback, cultivating a culture of learning and accountability.
Client-Centric & Growth Oriented. Deep experience creating memorable, personalized client experiences that build loyalty, while skillfully balancing operational priorities and driving business growth.
Where and How:
Location. This role requires on-site work at 2000 Route 38, Cherry Hill, NJ 08002, United States (US).
Availability. This role requires availability including evenings, weekends, and holidays.
Physical Requirements. This role requires the ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand and walk the sales floor for the entire shift, and work in a fragrance-filled environment. You must be able to handle and apply products to clients—with or without accommodation.
What You’ll Get:
The annual base salary range for this position is $69,500.00 - $85,100.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of five days.
-
Caring Community. You’ll lead your store like a community – where everyone feels seen and supported – building confidence among your team and positively impacting clients.
-
Fulfilling Path. Every step in your journey matters along our dynamic career paths. We celebrate the little wins on the way to the big ones as you grow in your own way.
-
Meaningful Work. With a cultivated passion for beauty, your career is your stage. We’ll give you the environment and support your need to do more than sell products; you’ll contribute to the transformation of your team, customers, and community.
Rewards as Unique as You:
Some benefits have eligibility requirements and may depend on job classification and length of employment.
-
Health. Choose a healthcare plan to fit you and your dependents' needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
-
Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
-
Balance. Leading a store is exciting and dynamic, so we make sure you can recharge with vacation paid time off, sick paid time off, and protected leave.
-
Growth. No two stores or leaders are the same. With access to training, tuition reimbursement, and leadership development, you’ll be guided on a dynamic career path.
-
Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
-
Support. You don’t just lead a team that cares – you’re part of a team that cares. Tap into free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.
Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Join Us and Belong to Something Beautiful
See all 59+ Customer Support at Sephora jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Sephora roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Sephora Jobs
Frame your experience around client retention
Sephora's Customer Support hiring prioritizes measurable service outcomes, not just task lists. Reframe your resume around retention metrics, resolution rates, or loyalty program results to match how the beauty retail industry evaluates support performance.
Target both store and corporate support tracks
Sephora hires Customer Support talent at the field level and through corporate service operations. Corporate roles tied to digital and omnichannel support are more likely to carry sponsorship, so identify which track aligns with your background before applying.
Understand how H-1B specialty occupation applies here
Customer Support roles can face USCIS scrutiny under the specialty occupation standard. Strengthen your case by targeting positions that require a degree in a specific field, such as communications, business, or a related discipline, rather than general service roles.
Raise sponsorship early in recruiter conversations
Sephora's talent acquisition team handles sponsorship decisions centrally. Confirm visa support before completing lengthy assessments by asking directly during your first recruiter screen, rather than waiting until an offer is on the table.
Use Migrate Mate to find open roles by sponsorship history
Filtering retail employers by actual sponsorship track record saves time. Use Migrate Mate to browse Customer Support openings at Sephora and identify roles where the company has a documented history of supporting visa applicants in this function.
Customer Support at Sephora jobs are hiring across the US. Find yours.
Find Customer Support at Sephora JobsFrequently Asked Questions
Does Sephora sponsor H-1B visas for Customer Supports?
Yes, Sephora does sponsor H-1B visas for Customer Support positions, though sponsorship is more common for corporate and digital support roles than for general store-level service jobs. The key factor is whether the role qualifies as a specialty occupation under USCIS standards, which typically requires a position tied to a specific degree field rather than general eligibility.
Which visa types does Sephora commonly use for Customer Support roles?
Sephora primarily uses the H-1B for nonimmigrant work authorization in Customer Support, particularly for roles in corporate operations or omnichannel service functions. For candidates pursuing permanent residency, Sephora has also sponsored EB-2 and EB-3 Green Cards through the PERM labor certification process, which is more common for longer-tenured employees in specialized support positions.
What qualifications does Sephora expect for Customer Support roles that include visa sponsorship?
Sephora generally looks for a bachelor's degree in business, communications, or a related field for sponsored Customer Support positions, along with demonstrated experience in service environments, preferably in retail or consumer goods. For corporate-track roles, familiarity with CRM platforms and loyalty program management strengthens your candidacy. Sponsorship is most consistently offered where the role has a clear degree requirement rather than a preference.
How do I apply for Customer Support jobs at Sephora?
You can apply through Sephora's careers portal, where roles are listed by function and location. To find positions with confirmed sponsorship history, browse Sephora's Customer Support openings on Migrate Mate, which filters by employers with a documented track record of sponsoring visa applicants. After applying, confirm sponsorship availability during your first recruiter conversation before moving through the assessment process.
How do I time my application to account for H-1B processing if I'm already in the U.S.?
If you need H-1B sponsorship while in the U.S. on another status, timing matters significantly. The standard H-1B cap lottery opens in March for an October 1 start date, so targeting Sephora roles between November and February gives employers enough lead time to file. If you're in a 60-day grace period after a prior job ends, cap-exempt or transfer options may apply, and USCIS allows portability in certain conditions.
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