Customer Service Management Jobs at Sephora with Visa Sponsorship
Sephora hires Customer Service Management professionals to lead client experience teams across its retail and corporate operations. The company has a track record of sponsoring work visas for qualified candidates in this function, making it a viable target for international job seekers with retail leadership backgrounds.
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Get Access To All JobsJob ID: 287557
Store Name/Number: NJ-Cherry Hill (0390)
Address: 2000 Route 38, Cherry Hill, NJ 08002, United States (US)
Hourly/Salaried: Salaried (Exempt)
Job Type: Full Time
Position Type: Regular
Job Function: Stores - Leadership
Belong to Something Beautiful
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.
Ready to remove the compromise between passion and profession? As Assistant Store Manager, you’ll be the heartbeat of your store, inspiring your team, customers, and community. Your career is your stage as you support store operations, lead and develop your team, and elevate the client experience.
What You’ll Do:
Support Store Operations & Client Experience. Collaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability in a fast-paced environment.
Inspire & Empower Teams. Lead with passion to coach, inspire, and empower your team to exceed expectations and performance goals, fostering growth, development and accountability.
Recruit & Cultivate Top Talent. Attract, hire, and onboard new talent, building a diverse and inclusive team that embodies Sephora’s values and delivers the signature service clients love.
Champion Continuous Learning. Foster ongoing learning by delivering real-time coaching, actionable feedback, and ongoing support to maximize associates’ potential.
Drive Performance Through Feedback. Conduct impactful performance appraisals for your team and provide real-time, actionable feedback and mentorship to support each team member’s career journey and engagement.
Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalized experiences.
Ensure Operational Excellence. Uphold Sephora’s standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources, adapting quickly to shifting priorities and opportunities in a vibrant, ever-changing retail landscape.
What You’ll Bring:
Assistant Store Management Experience. Demonstrated success as a retail assistant manager in fast-paced, high-volume environments, consistently driving results and elevating team performance through hands-on leadership.
Exceptional Leadership & Business Acumen. Strong ability to recruit, inspire, and develop top talent to deliver outstanding results and foster an energetic, collaborative atmosphere.
Outstanding Communication & Interpersonal Skills. A history of building trust, clarity, and enthusiasm across teams and clients. Adept at delivering constructive feedback and facilitating open dialogue to support growth and high performance.
Passion for Coaching & Development. A genuine commitment to empowering teams through tailored mentorship, real-time coaching, and actionable feedback, cultivating a culture of learning and accountability.
Client-Centric & Growth Oriented. Deep experience creating memorable, personalized client experiences that build loyalty, while skillfully balancing operational priorities and driving business growth.
Where and How:
Location. This role requires on-site work at 2000 Route 38, Cherry Hill, NJ 08002, United States (US).
Availability. This role requires availability including evenings, weekends, and holidays.
Physical Requirements. This role requires the ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand and walk the sales floor for the entire shift, and work in a fragrance-filled environment. You must be able to handle and apply products to clients—with or without accommodation.
What You’ll Get:
The annual base salary range for this position is $69,500.00 - $85,100.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of five days.
-
Caring Community. You’ll lead your store like a community – where everyone feels seen and supported – building confidence among your team and positively impacting clients.
-
Fulfilling Path. Every step in your journey matters along our dynamic career paths. We celebrate the little wins on the way to the big ones as you grow in your own way.
-
Meaningful Work. With a cultivated passion for beauty, your career is your stage. We’ll give you the environment and support your need to do more than sell products; you’ll contribute to the transformation of your team, customers, and community.
Rewards as Unique as You:
Some benefits have eligibility requirements and may depend on job classification and length of employment.
-
Health. Choose a healthcare plan to fit you and your dependents' needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
-
Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
-
Balance. Leading a store is exciting and dynamic, so we make sure you can recharge with vacation paid time off, sick paid time off, and protected leave.
-
Growth. No two stores or leaders are the same. With access to training, tuition reimbursement, and leadership development, you’ll be guided on a dynamic career path.
-
Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
-
Support. You don’t just lead a team that cares – you’re part of a team that cares. Tap into free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.
Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Join Us and Belong to Something Beautiful
Job ID: 287557
Store Name/Number: NJ-Cherry Hill (0390)
Address: 2000 Route 38, Cherry Hill, NJ 08002, United States (US)
Hourly/Salaried: Salaried (Exempt)
Job Type: Full Time
Position Type: Regular
Job Function: Stores - Leadership
Belong to Something Beautiful
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.
Ready to remove the compromise between passion and profession? As Assistant Store Manager, you’ll be the heartbeat of your store, inspiring your team, customers, and community. Your career is your stage as you support store operations, lead and develop your team, and elevate the client experience.
What You’ll Do:
Support Store Operations & Client Experience. Collaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability in a fast-paced environment.
Inspire & Empower Teams. Lead with passion to coach, inspire, and empower your team to exceed expectations and performance goals, fostering growth, development and accountability.
Recruit & Cultivate Top Talent. Attract, hire, and onboard new talent, building a diverse and inclusive team that embodies Sephora’s values and delivers the signature service clients love.
Champion Continuous Learning. Foster ongoing learning by delivering real-time coaching, actionable feedback, and ongoing support to maximize associates’ potential.
Drive Performance Through Feedback. Conduct impactful performance appraisals for your team and provide real-time, actionable feedback and mentorship to support each team member’s career journey and engagement.
Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalized experiences.
Ensure Operational Excellence. Uphold Sephora’s standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources, adapting quickly to shifting priorities and opportunities in a vibrant, ever-changing retail landscape.
What You’ll Bring:
Assistant Store Management Experience. Demonstrated success as a retail assistant manager in fast-paced, high-volume environments, consistently driving results and elevating team performance through hands-on leadership.
Exceptional Leadership & Business Acumen. Strong ability to recruit, inspire, and develop top talent to deliver outstanding results and foster an energetic, collaborative atmosphere.
Outstanding Communication & Interpersonal Skills. A history of building trust, clarity, and enthusiasm across teams and clients. Adept at delivering constructive feedback and facilitating open dialogue to support growth and high performance.
Passion for Coaching & Development. A genuine commitment to empowering teams through tailored mentorship, real-time coaching, and actionable feedback, cultivating a culture of learning and accountability.
Client-Centric & Growth Oriented. Deep experience creating memorable, personalized client experiences that build loyalty, while skillfully balancing operational priorities and driving business growth.
Where and How:
Location. This role requires on-site work at 2000 Route 38, Cherry Hill, NJ 08002, United States (US).
Availability. This role requires availability including evenings, weekends, and holidays.
Physical Requirements. This role requires the ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand and walk the sales floor for the entire shift, and work in a fragrance-filled environment. You must be able to handle and apply products to clients—with or without accommodation.
What You’ll Get:
The annual base salary range for this position is $69,500.00 - $85,100.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of five days.
-
Caring Community. You’ll lead your store like a community – where everyone feels seen and supported – building confidence among your team and positively impacting clients.
-
Fulfilling Path. Every step in your journey matters along our dynamic career paths. We celebrate the little wins on the way to the big ones as you grow in your own way.
-
Meaningful Work. With a cultivated passion for beauty, your career is your stage. We’ll give you the environment and support your need to do more than sell products; you’ll contribute to the transformation of your team, customers, and community.
Rewards as Unique as You:
Some benefits have eligibility requirements and may depend on job classification and length of employment.
-
Health. Choose a healthcare plan to fit you and your dependents' needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
-
Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
-
Balance. Leading a store is exciting and dynamic, so we make sure you can recharge with vacation paid time off, sick paid time off, and protected leave.
-
Growth. No two stores or leaders are the same. With access to training, tuition reimbursement, and leadership development, you’ll be guided on a dynamic career path.
-
Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
-
Support. You don’t just lead a team that cares – you’re part of a team that cares. Tap into free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.
Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Join Us and Belong to Something Beautiful
See all 55+ Customer Service Management at Sephora jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management at Sephora roles.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Sephora Jobs
Frame your experience around measurable outcomes
Sephora evaluates Customer Service Management candidates on KPIs like client satisfaction scores, team retention, and complaint resolution rates. Quantify your leadership impact in your resume before applying, so your petition file reflects a strong specialty occupation case.
Target district and regional manager pipelines
Sephora's Customer Service Management roles often feed into multi-store oversight tracks. Applying to store-level management positions first can position you for internal sponsorship pathways, which typically move faster than external H-1B filings from a cold start.
Verify your degree aligns with the specialty occupation standard
USCIS requires H-1B roles to meet the specialty occupation definition. A bachelor's degree in business, retail management, or a related field strengthens your petition. A general studies degree without relevant coursework can trigger a Request for Evidence.
Confirm employer intent before the H-1B cap deadline
H-1B registrations open in March for an October 1 start date. If Sephora extends an offer in late spring or summer, your earliest cap-subject start is the following fiscal year. Clarify this timeline with your hiring contact before accepting to avoid a gap in work authorization.
Use Migrate Mate to identify open Customer Service Management roles
Not all of Sephora's sponsorship-eligible roles are easy to surface. Use Migrate Mate to filter specifically for Customer Service Management positions at Sephora that are open to visa sponsorship, saving time you'd otherwise spend screening listings manually.
Prepare documentation for the PERM labor market test
If Sephora pursues a Green Card through EB-2 or EB-3 for your role, DOL requires a PERM audit showing no qualified U.S. workers were available. Keep records of your interviews and any offers made during your hiring process, as these may support your employer's compliance file.
Customer Service Management at Sephora jobs are hiring across the US. Find yours.
Find Customer Service Management at Sephora JobsFrequently Asked Questions
Does Sephora sponsor H-1B visas for Customer Service Managements?
Yes, Sephora sponsors H-1B visas for Customer Service Management roles. The role needs to qualify as a specialty occupation under USCIS standards, which generally requires a bachelor's degree in a relevant field like business or retail management. Sponsorship decisions are made on a case-by-case basis and depend on the specific position, your qualifications, and timing relative to the H-1B cap cycle.
How do I apply for Customer Service Management jobs at Sephora?
You can apply through Sephora's careers portal or use Migrate Mate to browse Customer Service Management openings at Sephora that are open to visa sponsorship. Tailor your application to highlight leadership experience, team management, and client satisfaction metrics. Sephora's retail management roles are competitive, so demonstrating measurable outcomes in past positions strengthens your candidacy significantly.
Which visa types does Sephora commonly use for Customer Service Management roles?
Sephora has sponsored both H-1B nonimmigrant visas and employment-based Green Cards through the EB-2 and EB-3 preference categories for Customer Service Management professionals. The H-1B is the most common starting point for international candidates, while EB-2 and EB-3 sponsorship typically comes after you've established yourself in a qualifying role within the company.
What qualifications does Sephora expect for Customer Service Management roles?
Sephora generally looks for candidates with a bachelor's degree in business, retail management, or a closely related field, combined with direct experience managing customer-facing teams in a retail environment. Familiarity with beauty retail, client experience strategy, and performance coaching is a strong differentiator. Leadership experience in a multi-location or high-volume setting carries additional weight during the selection process.
How long does the visa sponsorship process take for a Customer Service Management role at Sephora?
For an H-1B, count on several months from offer acceptance to work authorization, assuming you clear the annual lottery in March and the October 1 cap start date applies. If you're already in valid H-1B status with another employer, Sephora can file a transfer petition that lets you start sooner. Green Card timelines through PERM are longer, often running one to three years from initial filing depending on your priority date and country of birth.
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