StubHub Visa Sponsorship Jobs USA
StubHub is a leading ticketing marketplace known for sponsoring a range of visa types across its engineering, product, and business teams. It has a consistent track record of supporting international talent, making it a solid target for skilled professionals seeking sponsorship in the retail and e-commerce space.
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Get Access To All JobsINTRODUCTION
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
As an Executive Customer Care and Social Media Specialist, you will take the lead in resolving high-level executive and social media inquiries with urgency, professionalism, and strategic insight. This pivotal role requires exemplary communication skills, advanced problem-solving capabilities, and a proven ability to consistently exceed productivity and performance expectations. You will act as a primary brand ambassador, proficiently managing both escalated customer complaints and real-time social media interactions. Success in this role involves not only resolving immediate issues but also proactively identifying and addressing systemic problems to prevent future escalations. We aim to be recognized as the best and most trusted customer experience brand in the world!
This Full-Time position may require weekend, holiday, daytime, and/or evening hours.
This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.
Executive Care:
- Manage escalated customer inquiries from high-ranking executives, ensuring timely and effective resolutions.
- Tackle complex issues including Attorney General inquiries, concierge escalations, and consumer complaint platform escalations with professionalism and precision.
- Communicate difficult messages with empathy, effectively de-escalating challenging situations.
- Collaborate with cross-functional teams to implement improvements based on issue analysis, enhancing executive customer experiences.
- Maintain meticulous records of interactions and resolutions to track trends and outcomes.
- Additional duties as assigned.
Social Media:
- Serve as a frontline ambassador on social media channels, swiftly addressing customer inquiries, comments, and concerns with enthusiasm and professionalism while ensuring a positive, professional presence that aligns with the company's brand values.
- Utilize thorough research to resolve customer issues, aiming to provide a first-contact resolution whenever possible.
- Monitor and moderate online community discussions to maintain respectful and relevant interactions.
- Display comprehensive knowledge of products, services, and policies, providing expert-level support and guidance.
- Create and update community articles that serve as a comprehensive resource for customers, providing them with a one-stop solution that reduces the need for direct inquiries.
- Additional duties as assigned.
Who You Are
- Data-Driven Decision Making: Make informed decisions based on comprehensive data analysis, customer feedback, and organizational objectives.
- Proactive Problem-Solving: Utilizes advanced analytical skills to identify root causes of complex issues, anticipate future challenges, and implement proactive solutions to prevent escalations.
- Strategic Communication: Effectively conveys policy guidelines, decisioning, and resolutions to customers, team members, and management with a focus on strategic impact and long-term objectives.
- Attention to Detail and Quality: Ensures accuracy and quality in all aspects of escalated issue resolution, maintaining high standards of excellence and customer satisfaction.
- Empathy: Display deep empathy and patience, crucial for handling sensitive executive escalations and social media interactions.
- Technical Proficiency: Skilled in navigating social media platforms and CRM systems, with an understanding of social media platforms.
- Adaptability: Flexibly respond to changing priorities and maintain effectiveness in a dynamic environment.
What You've Done
- 2+ years of customer service experience required.
- 1+ year(s) experience handling executive customer escalations concerns preferred.
- Has a solid understanding of the social media landscape (e.g., Facebook, Twitter, Instagram, Snapchat, TikTok).
- Prior experience supporting social media platforms preferred.
What we Offer
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
- Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base pay is one component of StubHub’s total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Base Range
$22 - $22 USD
About us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world - from sports to music, comedy to dance, festivals to theater - StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
For California Residents: California Job Applicant Privacy Notice found here
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
INTRODUCTION
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
As an Executive Customer Care and Social Media Specialist, you will take the lead in resolving high-level executive and social media inquiries with urgency, professionalism, and strategic insight. This pivotal role requires exemplary communication skills, advanced problem-solving capabilities, and a proven ability to consistently exceed productivity and performance expectations. You will act as a primary brand ambassador, proficiently managing both escalated customer complaints and real-time social media interactions. Success in this role involves not only resolving immediate issues but also proactively identifying and addressing systemic problems to prevent future escalations. We aim to be recognized as the best and most trusted customer experience brand in the world!
This Full-Time position may require weekend, holiday, daytime, and/or evening hours.
This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.
Executive Care:
- Manage escalated customer inquiries from high-ranking executives, ensuring timely and effective resolutions.
- Tackle complex issues including Attorney General inquiries, concierge escalations, and consumer complaint platform escalations with professionalism and precision.
- Communicate difficult messages with empathy, effectively de-escalating challenging situations.
- Collaborate with cross-functional teams to implement improvements based on issue analysis, enhancing executive customer experiences.
- Maintain meticulous records of interactions and resolutions to track trends and outcomes.
- Additional duties as assigned.
Social Media:
- Serve as a frontline ambassador on social media channels, swiftly addressing customer inquiries, comments, and concerns with enthusiasm and professionalism while ensuring a positive, professional presence that aligns with the company's brand values.
- Utilize thorough research to resolve customer issues, aiming to provide a first-contact resolution whenever possible.
- Monitor and moderate online community discussions to maintain respectful and relevant interactions.
- Display comprehensive knowledge of products, services, and policies, providing expert-level support and guidance.
- Create and update community articles that serve as a comprehensive resource for customers, providing them with a one-stop solution that reduces the need for direct inquiries.
- Additional duties as assigned.
Who You Are
- Data-Driven Decision Making: Make informed decisions based on comprehensive data analysis, customer feedback, and organizational objectives.
- Proactive Problem-Solving: Utilizes advanced analytical skills to identify root causes of complex issues, anticipate future challenges, and implement proactive solutions to prevent escalations.
- Strategic Communication: Effectively conveys policy guidelines, decisioning, and resolutions to customers, team members, and management with a focus on strategic impact and long-term objectives.
- Attention to Detail and Quality: Ensures accuracy and quality in all aspects of escalated issue resolution, maintaining high standards of excellence and customer satisfaction.
- Empathy: Display deep empathy and patience, crucial for handling sensitive executive escalations and social media interactions.
- Technical Proficiency: Skilled in navigating social media platforms and CRM systems, with an understanding of social media platforms.
- Adaptability: Flexibly respond to changing priorities and maintain effectiveness in a dynamic environment.
What You've Done
- 2+ years of customer service experience required.
- 1+ year(s) experience handling executive customer escalations concerns preferred.
- Has a solid understanding of the social media landscape (e.g., Facebook, Twitter, Instagram, Snapchat, TikTok).
- Prior experience supporting social media platforms preferred.
What we Offer
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
- Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base pay is one component of StubHub’s total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Base Range
$22 - $22 USD
About us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world - from sports to music, comedy to dance, festivals to theater - StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
For California Residents: California Job Applicant Privacy Notice found here
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
Job Roles at StubHub
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Get Access To All JobsTips for Finding StubHub Visa Sponsorship Jobs USA
Target engineering and product roles first
StubHub's sponsorship activity skews heavily toward technical roles. Software engineers, data scientists, and product managers are the most likely candidates for H-1B sponsorship. Focus your applications on these teams to maximize your chances of securing a sponsored offer.
Understand StubHub's visa range before you apply
StubHub sponsors multiple visa types including H-1B, E-3, TN, and Green Card pathways. Knowing which category fits your background lets you frame your eligibility clearly in interviews, showing recruiters you understand the process and won't create unnecessary friction.
Australians should highlight E-3 eligibility
StubHub has sponsored E-3 visas, making it a viable option for Australian professionals. E-3 sponsorship is simpler and faster than H-1B for employers, so leading with your Australian citizenship can make you a more attractive hire to their talent acquisition team.
Use Migrate Mate to confirm sponsorship history before applying
Don't rely on job postings alone to gauge sponsorship willingness. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history, helping you confirm StubHub is actively sponsoring your visa type before investing time in the application process.
Engage with StubHub's university hiring programs if you're on OPT
StubHub participates in F-1 OPT and CPT hiring, making it accessible for students approaching graduation. If you're finishing a STEM degree, early outreach to their campus or early-career recruiting channels can put you in consideration before roles are formally posted.
Prepare to demonstrate specialized expertise in interviews
StubHub operates in a competitive marketplace business, so sponsored roles tend to require genuine domain expertise in areas like marketplace dynamics, ticketing systems, or large-scale platform engineering. Demonstrating that depth signals you're worth the additional overhead of sponsorship.
Frequently Asked Questions
Does StubHub sponsor H-1B visas?
Yes, StubHub sponsors H-1B visas and does so with meaningful regularity. The company's sponsorship activity is concentrated in technical and product functions, where demand for specialized skills consistently justifies the cost of sponsorship. If you're targeting StubHub on an H-1B, roles in software engineering, data, and product management are your strongest entry points.
Which visa types does StubHub sponsor?
StubHub sponsors a broad range of visa types, including H-1B, E-3 visa, TN visa, F-1 OPT, F-1 CPT, J-1 visa, and Green Card pathways such as EB-2 and EB-3. This breadth makes StubHub accessible to international candidates from a wide range of backgrounds and at different stages of their immigration journey, from early career to permanent residency.
Which departments or roles at StubHub are most likely to receive visa sponsorship?
Engineering and product are the departments where StubHub's sponsorship activity is most concentrated. Software development, data engineering, and product management roles account for the majority of sponsored hires. Business operations and analytics roles have also seen sponsorship, though less consistently. If your background sits outside technical tracks, demonstrating a highly specialized or hard-to-fill skill set strengthens your case.
How do I find open sponsored jobs at StubHub?
Migrate Mate is the most direct way to find StubHub roles with confirmed sponsorship history. Rather than sifting through job postings that may not specify visa support, Migrate Mate filters by verified sponsors so you can see StubHub's active listings alongside its real sponsorship track record, saving you the uncertainty of applying blind.
How do I approach the interview process at StubHub as a visa sponsorship candidate?
Be transparent about your visa status early, ideally during the recruiter screen. StubHub's talent team is experienced with sponsorship logistics, so clarity upfront helps rather than hurts. Come prepared to discuss your specific visa category and timeline so recruiters can align with their immigration counsel quickly. Strong technical preparation remains the primary differentiator, sponsorship willingness follows a compelling candidacy.