Customer Success Jobs at Tanium with Visa Sponsorship
Customer Success roles at Tanium sit at the intersection of enterprise cybersecurity and client outcomes, requiring deep technical fluency alongside relationship management skills. Tanium has a track record of sponsoring international talent across multiple visa categories for this function, making it a realistic target if you're navigating work authorization.
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Get Access To All JobsINTRODUCTION
Tanium’s Customer Success function is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. The RVP, Customer Success role leads a team that is responsible for each customer’s success by leveraging best practices and their technical expertise to ensure adoption of the Tanium platform, leading to renewal and upsell opportunities for their assigned accounts. Note: Candidates with prior federal and/or SLED experience and management experience are preferred. Ability to work west coast time zones is preferred.
ROLE AND RESPONSIBILITIES
Lead, Mentor, and Scale: Motivate and inspire a team of Customer Success team members focused on driving exceptional service, value realization, and a world-class customer experience.
Strategic Vision & Flexibility: Develop and communicate a regional customer success strategy that aligns with evolving GTM strategies and company objectives. Adapt this strategy to address shifting customer needs and internal changes, ensuring consistent success outcomes.
Account Ownership: Provide supervision across several customers and partners, with a direct impact on the team’s overall results, through high-visibility, high-touch delivery strategies, technical account plan deployments, and product-level success plans.
Risk Identification: Manages churn risk in their region either directly or through their teams by proactively identifying adoption issues, leveraging the Advanced Consulting Engineering (ACE) or Enterprise Services capabilities to address stalled adoption, where appropriate.
Navigate Ambiguity: Demonstrate the ability to work through levels of ambiguity as the company transitions through GTM changes. Maintain focus on customer outcomes, ensuring that changes in internal strategy do not disrupt the customer experience.
Data-Driven Insights: Establish and monitor key metrics and performance indicators (KPIs) to assess customer health, satisfaction, and product adoption. Use data to make informed strategic decisions and continuously improve the customer experience.
Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Support teams to ensure seamless customer journeys, from onboarding to adoption, and to resolve any customer challenges swiftly and effectively. Drive alignment between these teams during GTM transitions.
Business and Technical Acumen: Understand the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies and integrations.
High-Performance Culture: Cultivate a culture of collaboration, learning, and excellence within the Customer Success team. Provide ongoing coaching, mentoring, and professional development to build a high-performing, customer-centric team.
Customer Advocacy: Lead a team of trusted advisors to our most strategic enterprise customers, proactively addressing their challenges, both consultative and technical, and aligning their success with Tanium's solutions. Ensure “multi-threaded” relationships across multiple levels of seniority and cross-functionally.
Growth and Expansion: Identify expansion opportunities within existing accounts and collaborate with Sales to develop and execute upsell and renewal strategies that drive revenue growth.
Innovative Customer Success Programs: Proactively identify opportunities with the customer through key customer success initiatives such as customer feedback programs, business reviews, and success plans.
* Industry Leadership: Stay current with customer success best practices, industry trends, and evolving customer needs. Use this knowledge to innovate and develop the Customer Success function at Tanium.
BASIC QUALIFICATIONS
4+ years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model.
Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/ Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python).
Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules.
Proven experience working with enterprise customers, demonstrating an ability to understand their complex business needs and challenges and aligning them with solutions that deliver measurable outcomes.
Proven ability to coach and develop talent to improve their performance, strategic thinking, and ability to manage complex enterprise relationships.
Demonstrated ability to navigate ambiguity and adapt to changing strategies, particularly in GTM transformations.
Track record of success in driving customer retention, satisfaction, and expansion in a SaaS environment, with experience leading strategic enterprise-level engagements.
Strong analytical skills, with the ability to use data to guide decision-making and drive continuous improvement initiatives.
PREFERRED QUALIFICATIONS
A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity.
Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium.
Willing to contribute suggestions and ideas to further customer and Tanium goals.
Eager to become an expert in demonstrating value and return on investment to our customers.
Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions.
A strong communicator and intuitive listener.
Professional, insightful, and values-driven.
Motivated to help to solve the toughest IT problems faced by organizations today.
OTHER
Travel ranging from 15% or more within regional territory.
Onsite / customer-located work as deemed necessary by the customer and/or account team.
ABOUT TANIUM
Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable. Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale.
WHAT YOU’LL GET
The annual base salary range for this full-time position is $110,000 to $325,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.
For more information on how Tanium processes your personal data, please see our Privacy Policy.
INTRODUCTION
Tanium’s Customer Success function is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. The RVP, Customer Success role leads a team that is responsible for each customer’s success by leveraging best practices and their technical expertise to ensure adoption of the Tanium platform, leading to renewal and upsell opportunities for their assigned accounts. Note: Candidates with prior federal and/or SLED experience and management experience are preferred. Ability to work west coast time zones is preferred.
ROLE AND RESPONSIBILITIES
Lead, Mentor, and Scale: Motivate and inspire a team of Customer Success team members focused on driving exceptional service, value realization, and a world-class customer experience.
Strategic Vision & Flexibility: Develop and communicate a regional customer success strategy that aligns with evolving GTM strategies and company objectives. Adapt this strategy to address shifting customer needs and internal changes, ensuring consistent success outcomes.
Account Ownership: Provide supervision across several customers and partners, with a direct impact on the team’s overall results, through high-visibility, high-touch delivery strategies, technical account plan deployments, and product-level success plans.
Risk Identification: Manages churn risk in their region either directly or through their teams by proactively identifying adoption issues, leveraging the Advanced Consulting Engineering (ACE) or Enterprise Services capabilities to address stalled adoption, where appropriate.
Navigate Ambiguity: Demonstrate the ability to work through levels of ambiguity as the company transitions through GTM changes. Maintain focus on customer outcomes, ensuring that changes in internal strategy do not disrupt the customer experience.
Data-Driven Insights: Establish and monitor key metrics and performance indicators (KPIs) to assess customer health, satisfaction, and product adoption. Use data to make informed strategic decisions and continuously improve the customer experience.
Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Support teams to ensure seamless customer journeys, from onboarding to adoption, and to resolve any customer challenges swiftly and effectively. Drive alignment between these teams during GTM transitions.
Business and Technical Acumen: Understand the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies and integrations.
High-Performance Culture: Cultivate a culture of collaboration, learning, and excellence within the Customer Success team. Provide ongoing coaching, mentoring, and professional development to build a high-performing, customer-centric team.
Customer Advocacy: Lead a team of trusted advisors to our most strategic enterprise customers, proactively addressing their challenges, both consultative and technical, and aligning their success with Tanium's solutions. Ensure “multi-threaded” relationships across multiple levels of seniority and cross-functionally.
Growth and Expansion: Identify expansion opportunities within existing accounts and collaborate with Sales to develop and execute upsell and renewal strategies that drive revenue growth.
Innovative Customer Success Programs: Proactively identify opportunities with the customer through key customer success initiatives such as customer feedback programs, business reviews, and success plans.
* Industry Leadership: Stay current with customer success best practices, industry trends, and evolving customer needs. Use this knowledge to innovate and develop the Customer Success function at Tanium.
BASIC QUALIFICATIONS
4+ years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model.
Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/ Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python).
Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules.
Proven experience working with enterprise customers, demonstrating an ability to understand their complex business needs and challenges and aligning them with solutions that deliver measurable outcomes.
Proven ability to coach and develop talent to improve their performance, strategic thinking, and ability to manage complex enterprise relationships.
Demonstrated ability to navigate ambiguity and adapt to changing strategies, particularly in GTM transformations.
Track record of success in driving customer retention, satisfaction, and expansion in a SaaS environment, with experience leading strategic enterprise-level engagements.
Strong analytical skills, with the ability to use data to guide decision-making and drive continuous improvement initiatives.
PREFERRED QUALIFICATIONS
A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity.
Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium.
Willing to contribute suggestions and ideas to further customer and Tanium goals.
Eager to become an expert in demonstrating value and return on investment to our customers.
Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions.
A strong communicator and intuitive listener.
Professional, insightful, and values-driven.
Motivated to help to solve the toughest IT problems faced by organizations today.
OTHER
Travel ranging from 15% or more within regional territory.
Onsite / customer-located work as deemed necessary by the customer and/or account team.
ABOUT TANIUM
Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable. Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale.
WHAT YOU’LL GET
The annual base salary range for this full-time position is $110,000 to $325,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.
For more information on how Tanium processes your personal data, please see our Privacy Policy.
See all 25+ Customer Success at Tanium jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success at Tanium roles.
Get Access To All JobsTips for Finding Customer Success Jobs at Tanium Jobs
Frame your credentials around enterprise outcomes
Tanium's Customer Success roles focus on demonstrable client retention and platform adoption metrics. Before applying, document specific accounts you've grown or onboarded, quantifying business impact so hiring managers can picture you in a post-sales enterprise environment.
Target Tanium roles matching your visa category
Tanium sponsors EB-2, EB-3, F-1 OPT, CPT, TN, and J-1 visa types for Customer Success. If you're on OPT, prioritize roles where STEM extension eligibility applies, and confirm your degree field aligns with the specialty occupation standard USCIS uses to evaluate your petition.
Verify your OPT timeline before submitting applications
F-1 OPT authorization has a strict 90-day unemployment limit. If you're mid-search, calculate your remaining authorized period before applying to Tanium so your start date realistically falls within your valid work authorization window, avoiding gaps that complicate onboarding.
Ask specifically about PERM sponsorship timelines
If you're targeting a Green Card pathway, ask during the offer stage whether Tanium initiates PERM-based sponsorship for Customer Success roles. DOL's PERM process can take 12 to 18 months before an I-140 is filed, so understanding when Tanium typically starts that process matters for your planning.
Use Migrate Mate to surface open Customer Success roles
Searching broadly misses roles where Tanium is actively hiring for sponsored positions. Use Migrate Mate to filter Customer Success openings at Tanium by visa type, so you apply to positions where sponsorship is already confirmed rather than negotiating it after an offer.
Prepare LCA documentation before your offer letter arrives
Once Tanium extends an offer, your employer must file a Labor Condition Application with the DOL before petitioning USCIS. Understanding this step in advance lets you ask informed questions about prevailing wage determinations and estimated petition timelines during the negotiation stage.
Customer Success at Tanium jobs are hiring across the US. Find yours.
Find Customer Success at Tanium JobsFrequently Asked Questions
Does Tanium sponsor H-1B visas for Customer Success?
Tanium's public visa sponsorship record for Customer Success roles does not prominently feature H-1B filings in the way some large enterprise software companies do. The visa types most associated with this function at Tanium include EB-2, EB-3, F-1 OPT, and TN. If H-1B sponsorship is your specific requirement, raise it directly during the recruiter screen rather than assuming it's available for every Customer Success opening.
How do I apply for Customer Success jobs at Tanium?
Applications go through Tanium's careers portal. For the strongest chance of moving forward, tailor your resume to highlight enterprise software onboarding, client health scoring, and platform adoption work rather than generic account management. If you need visa sponsorship, flag it early in the recruiter conversation so Tanium's HR team can confirm which roles have sponsorship approved and which do not. Migrate Mate lists open Customer Success roles at Tanium filtered by sponsorship type, which helps you apply to the right positions from the start.
Which visa types are commonly used for Customer Success roles at Tanium?
Tanium has sponsored Customer Success hires across F-1 OPT, F-1 CPT, TN, J-1, EB-2, and EB-3 categories. TN visas are relevant for Canadian and Mexican nationals in qualifying professional roles. EB-2 and EB-3 represent employment-based Green Card pathways that Tanium has initiated for this function. If you're currently on F-1 OPT, confirming STEM extension eligibility early gives you a longer runway while longer-term sponsorship is arranged.
What qualifications does Tanium expect for Customer Success roles?
Tanium operates in the enterprise endpoint security space, so Customer Success candidates are expected to demonstrate comfort with technical products alongside traditional post-sales skills. Prior experience managing Fortune 500 or mid-market accounts in a SaaS or cybersecurity environment carries significant weight. A bachelor's degree in a relevant field is typically required to satisfy the specialty occupation standard USCIS applies when evaluating work visa petitions for this role category.
How do I plan my timeline if I need Tanium to sponsor my visa?
The timeline depends heavily on your current status. F-1 OPT authorization requires you to start within your valid work authorization window, so factor in Tanium's typical hiring cycle of four to eight weeks. For TN visa holders, status changes can move faster since TN renewals don't require USCIS processing. If you're pursuing an EB-2 or EB-3 Green Card, the DOL PERM labor certification alone can take 12 to 18 months, making it worth clarifying Tanium's sponsorship initiation policy before accepting an offer.
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