Customer Service Management Jobs at TCC Wireless with Visa Sponsorship
TCC Wireless hires for Customer Service Management roles across its retail and operations network, with positions that blend team leadership, performance coaching, and frontline service oversight. The company has an active sponsorship track record for this function, supporting candidates through H-1B, F-1 OPT, and F-1 CPT pathways.
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Get Access To All JobsINTRODUCTION
Are you ready to lead the charge in the exciting world of wireless technology? Join us as a Retail Sales Manager at our Camellia Blvd & Commercial Hts, GA location and become the driving force behind an energetic team poised for success!
In this dynamic role, you'll not only shape the customer experience but also inspire your team to achieve new sales heights. With your proven leadership skills and passion for technology, you'll thrive in a fast-paced environment where every day brings new opportunities to innovate and excel.
If you're looking for a rewarding career where your influence makes a real difference and you're passionate about connecting people through the latest wireless solutions, this is the perfect place to elevate your career—come be a part of our winning team!
Join a dynamic team where your hard work pays off—literally! Unlock your earning potential with competitive hourly pay and enticing commissions. Don’t miss this chance to boost your income and thrive in a rewarding environment!
Average Hourly + Commission Total Compensation = $30-$62 an hour
KEY RESPONSIBILITIES
Team Leadership & Development
- Recruit, hire, and train top-tier sales talent
- Foster a high-performance culture through motivation, coaching, and regular feedback
- Conduct employee performance evaluations and guide team development
- Manage staff scheduling and ensure adequate coverage during peak hours
Sales & Customer Engagement
- Drive store sales and achieve or exceed performance goals
- Championing a customer-first approach, ensuring satisfaction and loyalty
- Acquire and maintain customers
- Empower team members to deliver personalized solutions and close sales
- Conduct weekly staff meetings and setup sales goal expectations
- Model and support effective upselling, cross-selling, and account activation strategies
Operational Excellence
- Oversee day-to-day operations including merchandising, inventory, and store appearance
- Ensure all company policies and operational procedures are followed consistently
- Manage cash handling and POS transactions with accuracy
- Track and analyze store performance metrics to identify areas for improvement
- Execute visual merchandising standards to maximize sales and make sure the store is brand ready
QUALIFICATIONS
- Any combination of education and experience providing the necessary skills and knowledge is acceptable. Typical qualifications would be equivalent to:
- Associate or bachelor’s degree with course work in business, accounting, marketing or management.
- 2+ years’ experience in retail sales management (wireless industry preferred)
- Proven ability to meet or exceed sales goals
- Availability to work a flexible schedule, including evenings, weekends, and holidays
- Reliable Transportation
SKILLS & ATTRIBUTES
- Strong leadership and team-building skills
- Excellent interpersonal and communication abilities
- Strategic thinker with strong analytical and problem-solving skills
- Deep understanding of wireless products, plans, and trends
- Adaptable to changing priorities and a fast-paced environment
BENEFITS
- Competitive base salary with uncapped commission potential
- Medical, Dental, Vision, Life Insurance and 401K with match for FT employees
- PT employees supplemental insurance available
- Career advancement opportunities within a growing company
- Ongoing training and professional development
WORK ENVIRONMENT
- Ability to stand for long periods of time
- Ability to lift objects weighing up to 40lbs
- Full Time (45 hours) availability
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic in accordance with EEOC guidelines.
INTRODUCTION
Are you ready to lead the charge in the exciting world of wireless technology? Join us as a Retail Sales Manager at our Camellia Blvd & Commercial Hts, GA location and become the driving force behind an energetic team poised for success!
In this dynamic role, you'll not only shape the customer experience but also inspire your team to achieve new sales heights. With your proven leadership skills and passion for technology, you'll thrive in a fast-paced environment where every day brings new opportunities to innovate and excel.
If you're looking for a rewarding career where your influence makes a real difference and you're passionate about connecting people through the latest wireless solutions, this is the perfect place to elevate your career—come be a part of our winning team!
Join a dynamic team where your hard work pays off—literally! Unlock your earning potential with competitive hourly pay and enticing commissions. Don’t miss this chance to boost your income and thrive in a rewarding environment!
Average Hourly + Commission Total Compensation = $30-$62 an hour
KEY RESPONSIBILITIES
Team Leadership & Development
- Recruit, hire, and train top-tier sales talent
- Foster a high-performance culture through motivation, coaching, and regular feedback
- Conduct employee performance evaluations and guide team development
- Manage staff scheduling and ensure adequate coverage during peak hours
Sales & Customer Engagement
- Drive store sales and achieve or exceed performance goals
- Championing a customer-first approach, ensuring satisfaction and loyalty
- Acquire and maintain customers
- Empower team members to deliver personalized solutions and close sales
- Conduct weekly staff meetings and setup sales goal expectations
- Model and support effective upselling, cross-selling, and account activation strategies
Operational Excellence
- Oversee day-to-day operations including merchandising, inventory, and store appearance
- Ensure all company policies and operational procedures are followed consistently
- Manage cash handling and POS transactions with accuracy
- Track and analyze store performance metrics to identify areas for improvement
- Execute visual merchandising standards to maximize sales and make sure the store is brand ready
QUALIFICATIONS
- Any combination of education and experience providing the necessary skills and knowledge is acceptable. Typical qualifications would be equivalent to:
- Associate or bachelor’s degree with course work in business, accounting, marketing or management.
- 2+ years’ experience in retail sales management (wireless industry preferred)
- Proven ability to meet or exceed sales goals
- Availability to work a flexible schedule, including evenings, weekends, and holidays
- Reliable Transportation
SKILLS & ATTRIBUTES
- Strong leadership and team-building skills
- Excellent interpersonal and communication abilities
- Strategic thinker with strong analytical and problem-solving skills
- Deep understanding of wireless products, plans, and trends
- Adaptable to changing priorities and a fast-paced environment
BENEFITS
- Competitive base salary with uncapped commission potential
- Medical, Dental, Vision, Life Insurance and 401K with match for FT employees
- PT employees supplemental insurance available
- Career advancement opportunities within a growing company
- Ongoing training and professional development
WORK ENVIRONMENT
- Ability to stand for long periods of time
- Ability to lift objects weighing up to 40lbs
- Full Time (45 hours) availability
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic in accordance with EEOC guidelines.
See all 107+ Customer Service Management at TCC Wireless jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at TCC Wireless Jobs
Frame Your Leadership Experience for Telecom Retail
TCC Wireless operates as a Verizon authorized retailer, so highlight experience managing KPIs, sales targets, and frontline teams in a retail or wireless context. Generic management credentials are less compelling than examples tied to customer-facing, quota-driven environments.
Confirm OPT Authorization Before Applying
If you're on F-1 OPT, verify your work authorization end date before submitting applications. Customer Service Management roles often have multi-stage interview processes, and a short OPT runway can complicate offer timelines if H-1B cap registration is months away.
Target Store and District-Level Postings Directly
TCC Wireless posts Customer Service Management openings at the store and district level, not just through corporate channels. Search by geographic market to find active openings, since hiring decisions are often made locally by regional leadership rather than a centralized HR team.
Use Migrate Mate to Filter Verified Sponsoring Locations
Not every TCC Wireless location actively sponsors visas for management roles. Use Migrate Mate to identify which specific postings are tied to verified sponsorship activity, so you apply where your authorization status is already accommodated by the hiring team.
Ask About LCA Timing During the Offer Stage
Before accepting an offer, ask whether the employer has begun the Labor Condition Application with DOL. For H-1B, the LCA must be certified before USCIS can process the petition, and delays here directly affect your start date if you're transitioning from OPT or CPT.
Prepare a Degree-to-Role Alignment Statement
H-1B requires the position to qualify as a specialty occupation. For Customer Service Management roles, be ready to show how your degree in business administration, communications, or a related field directly applies to the management functions listed in the job description.
Customer Service Management at TCC Wireless jobs are hiring across the US. Find yours.
Find Customer Service Management at TCC Wireless JobsFrequently Asked Questions
Does TCC Wireless sponsor H-1B visas for Customer Service Managements?
Yes, TCC Wireless has sponsored H-1B visas for Customer Service Management roles. Because TCC Wireless operates as an authorized wireless retailer with locations across multiple states, sponsorship activity can vary by region and role level. Confirming sponsorship willingness early in the process, ideally before or during the first interview, helps avoid late-stage surprises.
Which visa types are commonly used for Customer Service Management roles at TCC Wireless?
TCC Wireless has sponsored H-1B, F-1 OPT, and F-1 CPT for Customer Service Management positions. F-1 CPT is typically used for students completing a degree with a work component, while OPT covers post-graduation employment. H-1B is the primary long-term work visa for this function. Each pathway has different timing requirements, so aligning your authorization status to the role's start date matters.
What qualifications or experience are expected for Customer Service Management roles at TCC Wireless?
TCC Wireless typically looks for candidates with prior experience in retail or telecommunications management, including team leadership, coaching, and performance accountability. A bachelor's degree in business, communications, or a related field strengthens both your application and any H-1B specialty occupation argument. Familiarity with wireless industry KPIs, such as net promoter scores and sales conversion rates, is a practical advantage.
How do I apply for Customer Service Management jobs at TCC Wireless?
You can browse open Customer Service Management positions at TCC Wireless through Migrate Mate, which surfaces postings with verified sponsorship activity so you know where your visa status is accommodated. Positions are often posted at the store or district level, so filtering by your target geography helps. Applying directly and following up with the regional hiring contact can accelerate the process.
How do I manage the timeline between a job offer and H-1B filing at TCC Wireless?
H-1B cap-subject petitions can only be filed after USCIS registration in March, with an October 1 start date if selected. If you receive an offer outside that window, your employer may need to bridge your status using OPT or CPT until the petition is processed. Aligning your offer acceptance, OPT expiration, and USCIS filing timeline early prevents gaps in work authorization.
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