Customer Service Jobs at TK Elevator with Visa Sponsorship
Customer Service roles at TK Elevator put you at the center of elevator installation, maintenance, and modernization operations, supporting technicians and building clients across a demanding industry. TK Elevator has a track record of sponsoring work visas for this function, making it a practical target for international job seekers.
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Get Access To All JobsWho we are
What we expect
The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Operations Coordinator - Service in Las Vegas, NV. Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.
ESSENTIAL JOB FUNCTIONS:
- Performs Install Base maintenance as needed. Creates safety inspection tickets.
- Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
- Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.
- Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
- Tracks Operations systems and tool audits.
- Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department.
- Assists managers with safety meetings and maintains documentation.
- Completes manual payroll entry forms, includes daily DVR processing and cost corrections.
- Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
- Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
- Sends copy of down payment checks to Accounts Receivable. Submits checks sent to branch for service to lockbox.
- Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.
- Assigns tickets to mechanics, as needed.
- Compiles data/information for legal to compile the required documentation.
- Prepares badging applications and tracking; orders uniforms for service, as needed.
- Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.
- Reviews Work in Progress report (weekly) and submits to regional billers.
- Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.
- Codes local Accounts Payable invoices and forward to Oracle Invoice email.
- Manages vehicles and submits change forms to LeasePlan.
Who we are looking for
EDUCATION & EXPERIENCE:
- High school diploma or GED (general education degree) required; or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience.
- Some elevator administrative work preferred.
- Oracle database knowledge preferred.
- The employee must occasionally lift and/or move up to 20 pounds.
What we offer
Provided they meet all eligibility requirements under the applicable plan documents, employees will be offered
- Medical, dental, and vision coverage
- Flexible spending accounts (FSA)
- Health savings account (HSA)
- Supplemental medical plans
- Company-paid short- and long-term disability insurance
- Company-paid basic life insurance and AD&D
- Optional life and AD&D coverage
- Optional spouse and dependent life insurance
- Identity theft monitoring
- Pet insurance
- Company-paid Employee Assistance Program (EAP)
- Tuition reimbursement
- 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
- 15 days of vacation per year
- 11 paid holidays each calendar year (10 fixed, 1 floating)
- Paid sick leave, per company policy
- Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
Contact
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
Permanent Engineering & urban mobility Customer Services Experienced professionals
Who we are
What we expect
The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Operations Coordinator - Service in Las Vegas, NV. Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.
ESSENTIAL JOB FUNCTIONS:
- Performs Install Base maintenance as needed. Creates safety inspection tickets.
- Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
- Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.
- Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
- Tracks Operations systems and tool audits.
- Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department.
- Assists managers with safety meetings and maintains documentation.
- Completes manual payroll entry forms, includes daily DVR processing and cost corrections.
- Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
- Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
- Sends copy of down payment checks to Accounts Receivable. Submits checks sent to branch for service to lockbox.
- Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.
- Assigns tickets to mechanics, as needed.
- Compiles data/information for legal to compile the required documentation.
- Prepares badging applications and tracking; orders uniforms for service, as needed.
- Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.
- Reviews Work in Progress report (weekly) and submits to regional billers.
- Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.
- Codes local Accounts Payable invoices and forward to Oracle Invoice email.
- Manages vehicles and submits change forms to LeasePlan.
Who we are looking for
EDUCATION & EXPERIENCE:
- High school diploma or GED (general education degree) required; or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience.
- Some elevator administrative work preferred.
- Oracle database knowledge preferred.
- The employee must occasionally lift and/or move up to 20 pounds.
What we offer
Provided they meet all eligibility requirements under the applicable plan documents, employees will be offered
- Medical, dental, and vision coverage
- Flexible spending accounts (FSA)
- Health savings account (HSA)
- Supplemental medical plans
- Company-paid short- and long-term disability insurance
- Company-paid basic life insurance and AD&D
- Optional life and AD&D coverage
- Optional spouse and dependent life insurance
- Identity theft monitoring
- Pet insurance
- Company-paid Employee Assistance Program (EAP)
- Tuition reimbursement
- 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
- 15 days of vacation per year
- 11 paid holidays each calendar year (10 fixed, 1 floating)
- Paid sick leave, per company policy
- Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
Contact
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
Permanent Engineering & urban mobility Customer Services Experienced professionals
See all 96+ Customer Service at TK Elevator jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at TK Elevator roles.
Get Access To All JobsTips for Finding Customer Service Jobs at TK Elevator Jobs
Certify Your Service Industry Credentials Early
Customer service roles in elevator and building systems often require documentation of technical communication skills or CRM platform experience. Gather employer letters and performance reviews before applying so your background is ready to support an H-1B or TN petition without delays.
Target TK Elevator Branches With High Service Volume
TK Elevator's field service network spans major metro markets with dense commercial real estate. Roles tied to high-volume service centers are more likely to have open headcount and active hiring managers who are familiar with the sponsorship process for customer-facing positions.
Align Your Application With Elevator Industry Terminology
TK Elevator screens for candidates who understand service escalation workflows, field technician coordination, and SLA management in facilities contexts. Tailoring your resume to reflect real estate and construction service operations signals fit beyond generic customer service experience.
Clarify TN Eligibility Before Accepting an Offer
Canadian and Mexican nationals should confirm with TK Elevator's HR team whether the specific customer service role qualifies under a TN-eligible occupational category. DOL guidelines define eligible roles narrowly, and clarifying this before the offer stage avoids last-minute filing complications.
Browse Open Roles Through Migrate Mate First
Search for Customer Service positions at TK Elevator on Migrate Mate to filter specifically for roles with confirmed visa sponsorship. This saves time you'd otherwise spend applying to postings where sponsorship availability isn't disclosed upfront.
Confirm Your OPT or CPT Timeline Against TK Elevator's Hiring Cycle
F-1 students using OPT or CPT should map their authorization window against TK Elevator's typical onboarding timelines. USCIS OPT extensions for STEM-adjacent roles can create overlap complications, so confirm your work authorization end date before a verbal offer becomes a formal one.
Customer Service at TK Elevator jobs are hiring across the US. Find yours.
Find Customer Service at TK Elevator JobsFrequently Asked Questions
Does TK Elevator sponsor H-1B visas for Customer Service?
Yes, TK Elevator has sponsored H-1B visas for Customer Service roles. The company operates across construction and real estate service markets where maintaining qualified customer-facing staff is operationally important. That said, H-1B sponsorship decisions depend on the specific role, location, and headcount situation at the time of hiring. Confirming sponsorship availability directly with TK Elevator's recruitment team during the interview process is strongly recommended.
Which visa types are commonly used for Customer Service roles at TK Elevator?
TK Elevator has sponsored H-1B visas and supported F-1 OPT and CPT for Customer Service positions. TN status is also an option for Canadian and Mexican nationals if the role falls within a qualifying DOL occupational category. Each visa type carries different eligibility requirements and timelines, so identifying which fits your situation before applying saves significant time during the offer stage.
What qualifications or experience are expected for Customer Service roles at TK Elevator?
TK Elevator's Customer Service roles typically call for experience managing service requests, coordinating with field technicians, and communicating with commercial property managers or building owners. Familiarity with CRM tools, SLA tracking, and escalation workflows in a facilities or construction context strengthens your candidacy. Roles vary from call center coordination to account management, so reviewing the specific job description closely matters.
How do I apply for Customer Service jobs at TK Elevator?
You can find and apply for Customer Service positions at TK Elevator through Migrate Mate, which filters roles by visa sponsorship so you only see openings where international candidates are actively considered. Once you identify a relevant role, apply through TK Elevator's careers portal and flag your work authorization status early in the process. Being transparent about your visa situation from the first recruiter call avoids misalignment later.
How do I understand the timeline for sponsorship if I receive an offer from TK Elevator?
If TK Elevator extends an offer and agrees to sponsor your visa, the timeline depends on the visa type. H-1B petitions filed under the regular cap follow an annual lottery cycle with an October 1 start date, meaning you may wait several months before starting work. TN status and OPT work authorization can be faster. Mapping the filing timeline against your current authorization expiration date before accepting an offer is essential.
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