Customer Support Jobs at UniFirst with Visa Sponsorship
Customer Support roles at UniFirst sit at the intersection of client relationships and uniform services logistics, covering everything from account management to service issue resolution. UniFirst has sponsored work visas for Customer Support talent, making it a realistic target if you're on an H-1B, OPT, TN, or J-1.
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Get Access To All JobsAt UniFirst, we Always Deliver —for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route.
You’ll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you’re customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity.
What Your Role Entails:
- Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.
- Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
- Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
- Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
- Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.
- Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
- Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
- Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
- Maintain a Predictable Schedule: Monday–Friday daytime hours with no nights, weekends – servicing the same route and customers each week to build consistency and trust.
Core Competencies
- Customer-Centric Mindset & Relationship Building: You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route. You understand that each interaction is an opportunity to strengthen relationships and grow business.
- Time Management, Route Efficiency & Safety Awareness: You manage your route with precision, balancing timely deliveries and pickups with safe driving practices. You maintain a consistent schedule, handle unexpected challenges with ease, and ensure each stop receives the same level of quality service and care.
- Dependability, Problem-Solving & Professional Communication: You take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism. You communicate effectively with customers and internal teams, quickly addressing needs or concerns, and finding solutions that support both service excellence and business growth.
- Sales & Upselling Mindset: You identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide. You approach upselling as a way to strengthen customer relationships, ensuring their needs are met with the right solutions at the right time.
Why You’ll Enjoy This Role
- Consistent Customer Connections: Service the same set of customers on your dedicated route, building trust and strong, long-term relationships.
- Earning from Day One: This is a commissioned role from your first day in the field, with your income growing as you expand and upsell your route.
- Make a Direct Impact: Be the face of UniFirst for your customers—delivering great service, resolving issues, and helping their businesses succeed.
Qualifications
What You Bring to UniFirst
- Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
- DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
- Educational Requirements: High school diploma, GED, or military service required.
- Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
- Relevant Experience: Prior experience in customer service, route sales, or delivery roles is a plus!
- Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
- Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
You Will Benefit From:
- Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
- Training & Development: Formal training through our SCP program to set you up for success as an RSR.
- Career Development: Continuous training and growth opportunities.
- Company Culture: A supportive and inclusive workplace rooted in a strong sense of community.
- Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends.
- Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.
Join UniFirst for a Rewarding Career
At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you!
About UniFirst
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call 800-347-7888 to let us know the nature of your request.
UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
At UniFirst, we Always Deliver —for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route.
You’ll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you’re customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity.
What Your Role Entails:
- Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.
- Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
- Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
- Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
- Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.
- Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
- Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
- Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
- Maintain a Predictable Schedule: Monday–Friday daytime hours with no nights, weekends – servicing the same route and customers each week to build consistency and trust.
Core Competencies
- Customer-Centric Mindset & Relationship Building: You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route. You understand that each interaction is an opportunity to strengthen relationships and grow business.
- Time Management, Route Efficiency & Safety Awareness: You manage your route with precision, balancing timely deliveries and pickups with safe driving practices. You maintain a consistent schedule, handle unexpected challenges with ease, and ensure each stop receives the same level of quality service and care.
- Dependability, Problem-Solving & Professional Communication: You take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism. You communicate effectively with customers and internal teams, quickly addressing needs or concerns, and finding solutions that support both service excellence and business growth.
- Sales & Upselling Mindset: You identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide. You approach upselling as a way to strengthen customer relationships, ensuring their needs are met with the right solutions at the right time.
Why You’ll Enjoy This Role
- Consistent Customer Connections: Service the same set of customers on your dedicated route, building trust and strong, long-term relationships.
- Earning from Day One: This is a commissioned role from your first day in the field, with your income growing as you expand and upsell your route.
- Make a Direct Impact: Be the face of UniFirst for your customers—delivering great service, resolving issues, and helping their businesses succeed.
Qualifications
What You Bring to UniFirst
- Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
- DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
- Educational Requirements: High school diploma, GED, or military service required.
- Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
- Relevant Experience: Prior experience in customer service, route sales, or delivery roles is a plus!
- Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
- Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
You Will Benefit From:
- Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
- Training & Development: Formal training through our SCP program to set you up for success as an RSR.
- Career Development: Continuous training and growth opportunities.
- Company Culture: A supportive and inclusive workplace rooted in a strong sense of community.
- Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends.
- Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.
Join UniFirst for a Rewarding Career
At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you!
About UniFirst
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call 800-347-7888 to let us know the nature of your request.
UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
See all 209+ Customer Support at UniFirst jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at UniFirst roles.
Get Access To All JobsTips for Finding Customer Support Jobs at UniFirst Jobs
Frame Your Experience Around Service Accounts
UniFirst's Customer Support teams manage ongoing uniform service accounts, not one-off transactions. Tailor your resume to highlight account retention, escalation handling, and long-term client relationships rather than general call-center volume metrics.
Verify Your OPT Timeline Before Applying
If you're on F-1 OPT, confirm how many months remain before USCIS's 60-day grace period kicks in. UniFirst's hiring and onboarding cycle for Customer Support roles can run several weeks, so applying with less than three months of OPT remaining creates real risk.
Target Locations Near UniFirst Service Centers
UniFirst operates regional service centers across the U.S. where Customer Support roles are concentrated. Applying to locations in those hubs rather than corporate-only offices increases the chances your role lands with a hiring manager experienced in sponsorship paperwork.
Ask About LCA Filing at the Offer Stage
Before signing an offer, confirm the employer is prepared to file a Labor Condition Application with the DOL. For Customer Support roles, the LCA wage level matters because prevailing wage determinations for service-sector positions can differ significantly by metropolitan area.
Use Migrate Mate to Surface Open Roles Faster
Customer Support openings at UniFirst turn over regularly but are scattered across locations. Use Migrate Mate to filter for UniFirst positions that have a sponsorship track record, so you're not manually vetting every listing for visa eligibility.
Prepare a Specialty Occupation Narrative Early
H-1B approval for Customer Support roles sometimes draws USCIS scrutiny over specialty occupation classification. Document how your role requires a specific bachelor's degree field, such as business administration or communications, and gather any internal job descriptions that specify degree requirements explicitly.
Customer Support at UniFirst jobs are hiring across the US. Find yours.
Find Customer Support at UniFirst JobsFrequently Asked Questions
Does UniFirst sponsor H-1B visas for Customer Supports?
Yes, UniFirst has sponsored H-1B visas for Customer Support roles. That said, sponsorship is not automatic for every Customer Support opening. Your best approach is to confirm sponsorship availability directly during the recruiter screening call, before investing time in later interview rounds. Roles tied to regional service centers tend to have more established sponsorship processes than one-off corporate postings.
How do I apply for Customer Support jobs at UniFirst?
Applications go through UniFirst's careers portal, where you can search by role type and location. For visa-sponsored candidates, Migrate Mate is the recommended starting point because it surfaces UniFirst Customer Support roles filtered by sponsorship history, saving you the step of manually verifying each listing. Once you identify a target role, apply directly through UniFirst's official site and flag your work authorization status early in the process.
Which visa types are commonly used for Customer Support roles at UniFirst?
UniFirst has sponsored H-1B and TN visas for professional roles and has also worked with F-1 OPT and CPT candidates in Customer Support functions. J-1 sponsorship is less common for this role type but has occurred. TN is worth exploring if you're Canadian or Mexican and your background aligns with a qualifying USMCA profession category that fits the Customer Support function.
What qualifications does UniFirst expect for Customer Support roles?
Most Customer Support positions at UniFirst expect a bachelor's degree in business, communications, or a related field, alongside demonstrated experience managing client accounts or resolving service issues in a B2B environment. Familiarity with uniform services, facility services, or similar recurring-service industries is a practical differentiator. For H-1B eligibility, the role's degree requirement needs to be clearly defined, so ask the recruiter how the position is classified internally.
How do I time my application around the H-1B cap and filing deadlines?
The H-1B cap lottery registration window opens in March each year, with employment starting October 1 if selected. If you're targeting UniFirst for an H-1B, aim to secure an offer by February so your employer has time to prepare the petition. If you miss the cap year, ask whether a cap-exempt arrangement or a bridge through OPT STEM extension is feasible while you wait for the next registration cycle.
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