Customer Support Jobs at University of Minnesota with Visa Sponsorship
Customer Support roles at University of Minnesota span student services, IT help desks, and administrative support across a large public research university. The university has a consistent record of sponsoring international hires for support functions, making it a viable target if you're navigating work authorization.
See All Customer Support at University of Minnesota JobsOverview
Showing 5 of 5+ Customer Support Jobs at University of Minnesota jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 5+ Customer Support Jobs at University of Minnesota
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at University of Minnesota.
Get Access To All JobsAbout the Job
Days/Hours: Monday to Friday, 1:30pm to 10:00pm
Position Overview
This position is responsible for providing excellent client service and compassionate, professional handling of a variety of client interactions. Staff in this role put clients first in everything they do by communicating clearly, respectfully, and professionally with internal and external clients. This includes asking questions, seeking feedback, explaining ideas or policies, actively listening, using proper discretion, anticipating and meeting service needs, and using proper etiquette when communicating face to face, by telephone, or in writing.
Customer Contact Center Representatives (CCCR) greet and admit all clients and patients at the front desks of the Veterinary Medical Center, including the Lewis Small Animal Hospital, Piper Equine Hospital, and Large Animal Hospital, as well as schedule appointments and aid clients via phone and email. CCCR’s answer questions and respond to client needs/requests, seek solutions to client/patient concerns, and reduce client anxiety whenever possible by troubleshooting issues related to Customer Contact Center duties, service failures, and other problems, including identifying and resolving the problem, making effective decisions, and escalating issues when appropriate.
CCCR’s interact effectively with others and actively participate as committed, collaborative team members. CCCR’s act as proud ambassadors of the Veterinary Medical Center (VMC) and the University of Minnesota by supporting their mission, vision, and values. All efforts are directed to the “common good”. This includes remaining calm in difficult situations, assisting coworkers, sharing information, listening to and involving others, objectively considering others’ ideas and opinions, and interacting effectively with people from varied and diverse backgrounds.
CCCR’s take personal responsibility in work each day to help VMC achieve its objectives by ensuring work activities are completed thoroughly, accurately, efficiently, and in a timely manner, ensuring quality standards are met, and continuously looking for ways to improve client service.
Essential Functions
Front Desk (SAH) (70%)
- Delights clients and visitors by welcoming them to the VMC and provides a caring, reliable and knowledgeable first contact point.
- Efficiently and accurately admits patients ensuring all quality standards are met. (ie verifying rDVM, client, and patient demographics)
- Assists with accurate electronic medical record keeping by ensuring all authorization forms are signed and completed records are forwarded to Medical Records for scanning.
- Utilizes established protocols for walk-in clients.
- Provide a caring, reliable and knowledgeable first contact point for VMC.
- Timely check in and admission of patients, take deposits as appropriate.
- Ensures the billing process is initiated and adds exam fees as appropriate.
- Notify proper personnel of the client’s arrival following specific guidelines.
- Place required documents in patient medical record.
- Prepare medical records with appropriate forms for the service they are seeing.
- Be sure visitors are registered before entering the clinic; notify proper personnel of arrival.
- Assist clients with prescription pick-up by notifying After Hours Dispensary staff.
- Give directions to vendors, clients and visitors.
- Maintain appearance of front desk and lobby area according to VMC cleanliness standards.
- Help to maintain department appointment schedules.
- Give parking permits to all appropriate customers.
- Answer incoming calls from within the VMC (staff, students, clinicians calling Front Desk).
- Remote admission and discharge of Large Animal clients.
- Uses established protocol for calling in after-hours specialty teams.
- Follows accounting protocols for opening/closing registers.
- Follows hospital guidelines for taking deposits and discharging patients.
- Quickly and efficiently identifies distressed clients/patients and escalates to appropriate staff member when necessary.
- Ensures visitors are registered before entering the clinic, notifying proper personnel of arrival before clients enter clinical area.
Call Center (25%)
- Triage incoming Small and Large animal emergency cases; utilize internal triage tracking system as appropriate.
- Enter appointments on Large Animal, Small Animal, and West Metro emergency schedule as appropriate; notify client of emergency procedures and cost.
- Process scheduling calls based on standards and guidelines for each service.
- Process general information calls by answering questions, taking messages and redirecting incoming calls.
- Process appropriate paperwork for new clients.
- Liaison between clients and clinicians.
- Problem-solve trouble calls.
General (5%)
- Answer questions and explain procedures for interns, senior veterinary students, and student technicians.
- Required to work a minimum of two holidays per fiscal year.
- Willingness to cross train and assist in other areas as assigned.
Qualifications
All required qualifications must be documented on application materials.
Minimum Qualifications:
High School diploma / GED and two years of medical or veterinary office experience. Must have reception experience i.e. high volume telephone and face-to-face meet and greet customer service experience. Must have experience with and be proficient in Microsoft Office programs or similar software. General knowledge of excel spreadsheets.
Preferred Qualifications/Selection Criteria:
- Veterinary call center, front desk, or admissions experience.
- Medical appointment scheduling experience.
- Customer Service orientation, outstanding interpersonal skills, and problem solving skills.
- Effectively multi-tasks and reprioritize to meet job expectations.
- Willingness and ability to cross train and assist in other client areas as assigned.
- Ability to problem solve in emergency setting.
About the Department
The Veterinary Medical Center (VMC) has served the community for more than a century. It is the most advanced, full-service referral care center for large and small animals in Minnesota. The VMC sees more than 35,000 cases annually, with specialists available in all areas of medicine and surgery. More than 50 of the veterinarians on staff have undergone several years of additional training to become board-certified specialists in a particular area of veterinary medicine.
The Veterinary Medical Center is comprised of the Small Animal Hospital for dogs, cats, and other companion animals, the Piper Clinic at the new Leatherdale Equine Center, for horses, and the Large Animal Hospital, which treats farm animals, and occasionally, zoo animals.
Pay and Benefits
Pay Range: $22.67-$24.02 ; depending on education/qualifications/experience
Time Appointment: 100% Appointment
Position Type: Civil-Service & Non-Faculty Labor Represented Staff
Please visit the Office of Human Resources website for more information regarding benefit eligibility.
The University offers a comprehensive benefits package that includes:
- Competitive wages, paid holidays, and generous time off
- Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
- Low-cost medical, dental, and pharmacy plans
- Healthcare and dependent care flexible spending accounts
- University HSA contributions
- Disability and employer-paid life insurance
- Employee wellbeing program
- Excellent retirement plans with employer contribution
- Public Service Loan Forgiveness (PSLF) opportunity
- Financial counseling services
- Employee Assistance Program with eight sessions of counseling at no cost
- Employee Transit Pass with free or reduced rates in the Twin Cities metro area
How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.
Diversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu
Employment Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
About the U of M
The University of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America’s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).
Apply through the University of Minnesota Human Resources Employment online process at https://humanresources.umn.edu/content/find-job using Job ID 371982.
Job Type: Full-time
Pay: $22.67 - $24.02 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Parental leave
- Relocation assistance
- Retirement plan
Experience:
- veterinary medical: 1 year (Required)
Work Location: In person
About the Job
Days/Hours: Monday to Friday, 1:30pm to 10:00pm
Position Overview
This position is responsible for providing excellent client service and compassionate, professional handling of a variety of client interactions. Staff in this role put clients first in everything they do by communicating clearly, respectfully, and professionally with internal and external clients. This includes asking questions, seeking feedback, explaining ideas or policies, actively listening, using proper discretion, anticipating and meeting service needs, and using proper etiquette when communicating face to face, by telephone, or in writing.
Customer Contact Center Representatives (CCCR) greet and admit all clients and patients at the front desks of the Veterinary Medical Center, including the Lewis Small Animal Hospital, Piper Equine Hospital, and Large Animal Hospital, as well as schedule appointments and aid clients via phone and email. CCCR’s answer questions and respond to client needs/requests, seek solutions to client/patient concerns, and reduce client anxiety whenever possible by troubleshooting issues related to Customer Contact Center duties, service failures, and other problems, including identifying and resolving the problem, making effective decisions, and escalating issues when appropriate.
CCCR’s interact effectively with others and actively participate as committed, collaborative team members. CCCR’s act as proud ambassadors of the Veterinary Medical Center (VMC) and the University of Minnesota by supporting their mission, vision, and values. All efforts are directed to the “common good”. This includes remaining calm in difficult situations, assisting coworkers, sharing information, listening to and involving others, objectively considering others’ ideas and opinions, and interacting effectively with people from varied and diverse backgrounds.
CCCR’s take personal responsibility in work each day to help VMC achieve its objectives by ensuring work activities are completed thoroughly, accurately, efficiently, and in a timely manner, ensuring quality standards are met, and continuously looking for ways to improve client service.
Essential Functions
Front Desk (SAH) (70%)
- Delights clients and visitors by welcoming them to the VMC and provides a caring, reliable and knowledgeable first contact point.
- Efficiently and accurately admits patients ensuring all quality standards are met. (ie verifying rDVM, client, and patient demographics)
- Assists with accurate electronic medical record keeping by ensuring all authorization forms are signed and completed records are forwarded to Medical Records for scanning.
- Utilizes established protocols for walk-in clients.
- Provide a caring, reliable and knowledgeable first contact point for VMC.
- Timely check in and admission of patients, take deposits as appropriate.
- Ensures the billing process is initiated and adds exam fees as appropriate.
- Notify proper personnel of the client’s arrival following specific guidelines.
- Place required documents in patient medical record.
- Prepare medical records with appropriate forms for the service they are seeing.
- Be sure visitors are registered before entering the clinic; notify proper personnel of arrival.
- Assist clients with prescription pick-up by notifying After Hours Dispensary staff.
- Give directions to vendors, clients and visitors.
- Maintain appearance of front desk and lobby area according to VMC cleanliness standards.
- Help to maintain department appointment schedules.
- Give parking permits to all appropriate customers.
- Answer incoming calls from within the VMC (staff, students, clinicians calling Front Desk).
- Remote admission and discharge of Large Animal clients.
- Uses established protocol for calling in after-hours specialty teams.
- Follows accounting protocols for opening/closing registers.
- Follows hospital guidelines for taking deposits and discharging patients.
- Quickly and efficiently identifies distressed clients/patients and escalates to appropriate staff member when necessary.
- Ensures visitors are registered before entering the clinic, notifying proper personnel of arrival before clients enter clinical area.
Call Center (25%)
- Triage incoming Small and Large animal emergency cases; utilize internal triage tracking system as appropriate.
- Enter appointments on Large Animal, Small Animal, and West Metro emergency schedule as appropriate; notify client of emergency procedures and cost.
- Process scheduling calls based on standards and guidelines for each service.
- Process general information calls by answering questions, taking messages and redirecting incoming calls.
- Process appropriate paperwork for new clients.
- Liaison between clients and clinicians.
- Problem-solve trouble calls.
General (5%)
- Answer questions and explain procedures for interns, senior veterinary students, and student technicians.
- Required to work a minimum of two holidays per fiscal year.
- Willingness to cross train and assist in other areas as assigned.
Qualifications
All required qualifications must be documented on application materials.
Minimum Qualifications:
High School diploma / GED and two years of medical or veterinary office experience. Must have reception experience i.e. high volume telephone and face-to-face meet and greet customer service experience. Must have experience with and be proficient in Microsoft Office programs or similar software. General knowledge of excel spreadsheets.
Preferred Qualifications/Selection Criteria:
- Veterinary call center, front desk, or admissions experience.
- Medical appointment scheduling experience.
- Customer Service orientation, outstanding interpersonal skills, and problem solving skills.
- Effectively multi-tasks and reprioritize to meet job expectations.
- Willingness and ability to cross train and assist in other client areas as assigned.
- Ability to problem solve in emergency setting.
About the Department
The Veterinary Medical Center (VMC) has served the community for more than a century. It is the most advanced, full-service referral care center for large and small animals in Minnesota. The VMC sees more than 35,000 cases annually, with specialists available in all areas of medicine and surgery. More than 50 of the veterinarians on staff have undergone several years of additional training to become board-certified specialists in a particular area of veterinary medicine.
The Veterinary Medical Center is comprised of the Small Animal Hospital for dogs, cats, and other companion animals, the Piper Clinic at the new Leatherdale Equine Center, for horses, and the Large Animal Hospital, which treats farm animals, and occasionally, zoo animals.
Pay and Benefits
Pay Range: $22.67-$24.02 ; depending on education/qualifications/experience
Time Appointment: 100% Appointment
Position Type: Civil-Service & Non-Faculty Labor Represented Staff
Please visit the Office of Human Resources website for more information regarding benefit eligibility.
The University offers a comprehensive benefits package that includes:
- Competitive wages, paid holidays, and generous time off
- Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
- Low-cost medical, dental, and pharmacy plans
- Healthcare and dependent care flexible spending accounts
- University HSA contributions
- Disability and employer-paid life insurance
- Employee wellbeing program
- Excellent retirement plans with employer contribution
- Public Service Loan Forgiveness (PSLF) opportunity
- Financial counseling services
- Employee Assistance Program with eight sessions of counseling at no cost
- Employee Transit Pass with free or reduced rates in the Twin Cities metro area
How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.
Diversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu
Employment Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
About the U of M
The University of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America’s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).
Apply through the University of Minnesota Human Resources Employment online process at https://humanresources.umn.edu/content/find-job using Job ID 371982.
Job Type: Full-time
Pay: $22.67 - $24.02 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Parental leave
- Relocation assistance
- Retirement plan
Experience:
- veterinary medical: 1 year (Required)
Work Location: In person
See all 5+ Customer Support at University of Minnesota jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at University of Minnesota roles.
Get Access To All JobsTips for Finding Customer Support Jobs at University of Minnesota Jobs
Frame Your Experience Around Student Services
University Customer Support roles often prioritize experience with high-volume, emotionally sensitive interactions. Highlight any background supporting students, patients, or academic communities, not just generic call center work, when tailoring your resume.
Target Departments With Recurring Support Vacancies
Units like OIT, One Stop Student Services, and Housing regularly post Customer Support openings. Departments with persistent staffing needs are more likely to move quickly on sponsorship approvals rather than treating it as a case-by-case exception.
Understand How PERM Applies to Support Roles
EB-2 and EB-3 sponsorship requires the DOL PERM labor certification, which involves a supervised recruitment process. For Customer Support positions, the university must demonstrate no qualified U.S. workers applied, so your credentials need to genuinely distinguish you.
Use Migrate Mate to Filter Open Roles by Visa Type
Not every Customer Support posting at the University of Minnesota will specify sponsorship availability upfront. Use Migrate Mate to filter open positions by the visa types the university supports, so you're only spending time on roles where your status is workable.
Request a Clear Sponsorship Timeline After Receiving an Offer
Once you receive an offer, ask HR specifically whether they'll file a cap-subject H-1B petition or pursue cap-exempt status given the university's nonprofit designation. Cap-exempt filings can be submitted year-round and approved faster than the annual lottery cycle.
Customer Support at University of Minnesota jobs are hiring across the US. Find yours.
Find Customer Support at University of Minnesota JobsFrequently Asked Questions
Does University of Minnesota sponsor H-1B visas for Customer Supports?
Yes, the University of Minnesota sponsors H-1B visas for qualifying Customer Support roles. As a public research university, it qualifies as a cap-exempt employer under USCIS rules, meaning H-1B petitions can be filed at any time of year rather than being subject to the annual April lottery. This significantly reduces wait times for eligible candidates.
Which visa types are commonly used for Customer Support roles at University of Minnesota?
The university supports a range of visa categories for Customer Support positions, including H-1B, E-3 for Australian nationals, TN for Canadian and Mexican citizens under USMCA, J-1 for exchange visitors, and F-1 OPT and CPT for current international students. The right visa depends on your nationality, degree field, and whether the role qualifies as a specialty occupation.
What qualifications or experience are expected for Customer Support roles at University of Minnesota?
Most Customer Support positions require strong communication skills and experience handling high-volume inquiries, often in an academic or institutional setting. Roles tied to IT or systems support may require a relevant bachelor's degree, which can also support H-1B specialty occupation eligibility. Experience with university platforms like PeopleSoft or ServiceNow is frequently listed as preferred.
How do I apply for Customer Support jobs at University of Minnesota?
Applications go through the university's official careers portal at z.umn.edu/jobs. You can also find open Customer Support roles filtered by visa sponsorship eligibility on Migrate Mate, which surfaces positions where your work authorization status is a match. Prepare to submit a resume, cover letter, and references as part of the standard application package.
How do I navigate the sponsorship process timeline for a Customer Support offer at University of Minnesota?
After receiving an offer, the university's International Faculty and Scholar Services office typically manages the petition process. For H-1B, cap-exempt filings can be approved within two to four months with standard processing. If you're on OPT, confirm your expiration date early and ask HR whether a timely H-1B filing will be completed before your work authorization lapses.
See which Customer Support at University of Minnesota employers are hiring and sponsoring visas right now.
Search Customer Support at University of Minnesota Jobs