Entry Level Contact Center Consultant Jobs
New grad contact center consultant jobs welcome recent graduates and entry level candidates with zero to two years of experience, where strong internship work or a demonstrated ability to handle customer interactions can matter more than a long resume. Most openings are on-site and hybrid roles across Banking & Financial Services, Insurance, and Healthcare & Medical Services, with employers like Northwest Bank, KeyBank, and CoxHealth hiring at this level now.
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Showing 5 of 11+ Entry Level Contact Center Consultant jobs
Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807
Department:
1733 Consumer Experience
Scheduled Weekly Hours:
20
Hours:
Hours can vary from 8:00 AM - 6:00 PM depending on work shift.
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquiries, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s).
Education:
- Required: High school diploma or Equivalent
Experience:
- Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
- Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
Skills:
- Strong customer service skills that demonstrate empathy, kindness, safety, and compassion
- Problem solving skills to analyze and respond to consumer inquiries
- Ability to work independently and as a member of a team
- Possess excellent time management skills
- Professional written and verbal communication skills
- Proficient in Microsoft Office Programs as well as healthcare related programs
- Ability to multi-task, manage call volume and prioritize patient needs
- Ability to make timely decisions and provide best possible outcome
- Competency in required skills as a Contact Center Specialist I or equivalent skills
Licensure/Certification/Registration: N/A
Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807
Department:
1733 Consumer Experience
Scheduled Weekly Hours:
20
Hours:
Hours can vary from 8:00 AM - 6:00 PM depending on work shift.
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquiries, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s).
Education:
- Required: High school diploma or Equivalent
Experience:
- Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
- Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
Skills:
- Strong customer service skills that demonstrate empathy, kindness, safety, and compassion
- Problem solving skills to analyze and respond to consumer inquiries
- Ability to work independently and as a member of a team
- Possess excellent time management skills
- Professional written and verbal communication skills
- Proficient in Microsoft Office Programs as well as healthcare related programs
- Ability to multi-task, manage call volume and prioritize patient needs
- Ability to make timely decisions and provide best possible outcome
- Competency in required skills as a Contact Center Specialist I or equivalent skills
Licensure/Certification/Registration: N/A
See All 11 Entry Level Contact Center Consultant Jobs
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Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Insurance
- Healthcare & Medical Services
Entry Level Contact Center Consultant Jobs: Frequently Asked Questions
How do I get an entry level contact center consultant job?
Start by highlighting any customer-facing experience, even from retail, food service, or campus roles, since entry level contact center consultant positions prioritize communication skills and problem-solving over industry tenure. Familiarity with CRM tools, call-handling software, or ticketing systems gives you a concrete edge. Tailoring your resume to show active listening, conflict resolution, and patience helps you stand out against other new candidates at this stage.
Which companies hire entry level contact center consultants?
Companies hiring entry level contact center consultants right now include Northwest Bank, KeyBank, and CoxHealth, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from large employers in telecommunications, financial services, healthcare, and business process outsourcing, where high call volumes create consistent demand for junior consultants.
Are there remote entry level contact center consultant jobs?
Yes, though availability varies by employer and role type. About 27% of entry level contact center consultant openings are remote or hybrid as of November 2026, reflecting ongoing demand for flexible work arrangements in this field. Remote roles at the entry level often require a reliable internet connection and a quiet workspace, so check each listing for specific setup requirements before applying.
Are these new grad contact center consultant jobs?
Yes, many of these openings are new grad roles that welcome recent graduates and junior candidates with little or no professional experience. A new grad-friendly posting typically calls for zero to two years of experience, accepts internships or volunteer work as qualifying background, or explicitly invites candidates still completing their degree. Look for language like "entry level," "no experience required," or "will train" to identify the most accessible listings.
Which industries hire the most entry level contact center consultants?
Entry Level contact center consultant roles concentrate in Banking & Financial Services, Insurance, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they handle large volumes of inbound and outbound customer contacts and routinely bring on junior consultants to support service teams during growth periods or high-demand seasons.