CRM Business Analyst Jobs in Chicago, IL

Senior Director Global CRM - Erlanger, KY or Chicago, IL

Role Purpose
This role drives transformation of commercial capabilities through Salesforce—enabling standardized processes, advanced analytics, and scalable growth. The role operates at the intersection of business strategy, digital transformation, and operational execution, with enterprise-wide influence across regions and functions. As the global owner of the Salesforce platform as a critical commercial asset, the role is accountable for defining and delivering the CRM vision, strategy, and operating model across the enterprise.

Key Responsibilities
Enterprise CRM Vision & Strategy

• Define and own the global Salesforce CRM strategy as part of the commercial excellence and digital transformation agenda
• Position Salesforce as a core revenue-generating platform, not just a system of record
• Own and update a multi-year roadmap aligned with growth, customer engagement, and go-to-market priorities to incorporate desired future capabilities
• Act as the executive sponsor for CRM transformation initiatives

Global Operating Model & Governance

• Design and implement the global CRM operating model, including governance, decision rights
• Drive prioritization and investment decisions
• Enforce standardized global processes while enabling controlled regional flexibility
• Ensure compliance with data governance, privacy, and regulatory requirements

Product Ownership & Delivery Oversight

• Own the global Salesforce product portfolio and investment roadmap
• Oversee prioritization of initiatives, balancing global scale with regional needs
• Ensure high-quality delivery through strong partnership with GT and external vendors
• Drive adoption of agile methodologies and product-centric ways of working
• Manage and prioritize the product backlog and communicate priorities to the Product Owners
• Review and accept features as complete, coordinating with the Product Owner for release readiness

Value Realization & Performance Management

• Define and track value realization metrics tied to CRM investments (e.g., revenue uplift, sales productivity, etc)
• Ensure Salesforce delivers measurable business outcomes, not just system enhancements
• Drive a performance culture through data transparency and actionable insights

Ecosystem & Integration

• Drive simplification and rationalization of the CRM ecosystem globally
• Evaluate and implement emerging technologies to enhance commercial capabilities

Cross-Functional Collaboration and Execution

• Partner with senior commercial leaders (P&L, Sales, Marketing, Finance) to align CRM with strategic priorities
• Act as the primary escalation point for CRM-related business decisions globally
• Influence regional leadership to adopt standardized processes and drive behavioral change
• Partner with data and analytics teams to elevate CRM to a decision engine

Leadership

• Leads a team of salesforce product owners

Competencies

• Leadership: Ability to operate and influence at executive level
• Strategic Orientation: Translates business strategy into scalable platform capabilities
• Transformation Mindset: Drives large-scale change across people, process, and technology
• Stakeholder Influence: Navigates complexity and aligns diverse global stakeholders
• Data & Digital Fluency: Leverages data, automation, and AI to drive performance
• Operational Discipline: Balances strategic vision with execution rigor

Qualifications & Experience

• 12–15+ years of experience in CRM leadership, commercial excellence, sales operations, or digital transformation
• Proven track record of leading global CRM or Salesforce transformations at scale
• Deep expertise in Salesforce ecosystem (multi-cloud and platform strategy experience preferred)
• Experience operating in complex, matrixed, multinational organizations
• Strong commercial acumen with understanding of end-to-end GTM processes
• Experience managing budgets and global teams

Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:109259BR

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$139,200.00 - $259,200.00

The total compensation package for this position will also include annual bonus and a long-term incentive plan

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

• Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
• Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
• Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

Additional benefits include:

• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

• Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

109259BR

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