CRM Business Analyst Jobs
CRM Business Analyst jobs are open across financial services, healthcare, retail, and technology, from entry-level analyst to senior and lead roles, with specializations in Salesforce administration, customer data strategy, and marketing automation. Find a role that fits from the openings below and apply directly.
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Position Summary:
The CRM System Manager will lead the support and enhancement development of the Salesforce CRM platform. This role is responsible for supporting users, collaborating with vendors and internal stakeholders, and ensuring the system is configured and optimized to meet evolving business needs. The CRM System Manager will oversee day-to-day system operations, drive continuous improvements, support users across the organization, and maintain strong alignment with data governance and compliance requirements.
Essential Functions:
Support the transition from CRM initial implementation to steady-state operations, ensuring a smooth go-live and effective post-implementation support for business users.- Establish, operate, and continuously refine a scalable CRM support model, including incident management, escalation paths, release planning, and an enhancement backlog aligned with.
- Manage relationships with CRM vendors and service providers, serving as the primary point of coordination for support, enhancements, and operational issues.
- Monitor vendor performance against service expectations and SLAs, coordinating escalations and driving timely resolution of incidents impacting business operations.
- Partner with vendors to plan and execute system updates, enhancements, and support activities, ensuring alignment with business priorities and operational needs.
- Partner closely with Commercial, Customer Service, and other business teams to understand operational workflows and post-go-live challenges, providing ongoing system improvements and usage recommendations.
- Create and maintain architectural diagrams, system flow diagrams, and business process visuals that document CRM functionality, integrations, and support models to support business processes, troubleshooting, and future enhancements.
- Direct and coordinate day-to-day CRM support activities, including issue triage, root cause analysis, and communication with stakeholders to ensure a positive user experience.
- Maintain and support CRM architecture, integrations, and data flows, ensuring reliable, secure, and compliant information exchange across enterprise systems.
- Oversee SDLC activities for CRM support and enhancement work, including writing or refining requirements, developing and executing test cases, and supporting functional, integration, and user acceptance testing to ensure production readiness.
- Balance multiple support and enhancement initiatives, prioritizing work based on business impact, operational risk, and resource availability.
- Translate and track ongoing business feedback and operational needs into actionable CRM enhancements, supporting continuous improvement, adoption, and long-term platform stability.
Qualifications, Education, and Experience:
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent relevant experience.- 8–10+ years of experience supporting large-scale enterprise system platforms in regulated or complex business environments.
- Experience in the Pharmaceutical, Biotechnology, or Life Sciences industry, or other highly regulated sectors, is strongly preferred.
- Deep understanding of enterprise systems and integration concepts, with direct experience in Salesforce CRM, Mulesoft, and Tableau.
- Familiarity with related platforms such as Microsoft D365, Veeva, MES systems and other enterprise systems.
- Strong communication and interpersonal skills, with the ability to effectively explain complex concepts to a variety of audiences.
- Ability to create clear and effective diagrams, process flows, system architecture visuals, and other documentation that supports requirements, design, and stakeholder communication.
- Demonstrated leadership and stakeholder management capabilities, with a track record of guiding cross-functional teams and influencing decision-making.
- Knowledge of regulatory and compliance frameworks such as GMPs, GAMP 5, 21 CFR Part 11, Annex 11, GDPR, and data integrity expectations is preferred.
Why Vericel?
Cutting-Edge Science: Work with a leading regenerative medicine product that is transforming patient care.- Career Growth: Be a part of a growing organization with opportunities to expand your impact
- Collaborative Culture: Work alongside a team of dedicated professionals who are passionate about improving lives.
The hourly wage range Vericel reasonably and in good faith expects to pay for this position at the time of this posting is $140,000 to $153,000 annually.
The actual salary offered will be determined based on factors such as the candidate’s qualifications, experience, and skills. Bonus, incentive pay, equity and benefits may be provided in addition to the base compensation listed above.
In accordance with Massachusetts law, Vericel provides the pay range that it reasonably and in good faith expects to pay for a particular and specific employment position at the time of posting or offer. This range is subject to change based on business needs, market conditions, and individual qualifications. Employees and applicants may request the pay range for their position or for a position to which they are applying. Retaliation for making such a request is strictly prohibited.
EEO Statement
All applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status and will receive consideration for employment and will not be discriminated against on the basis of disability. Vericel Corporation is an Equal Opportunity/Affirmative Action Employer.
Vericel Corporation is VEVRAA federal contractor and desires priority referrals of protected veterans for job openings at all locations within the state.
Position Summary:
The CRM System Manager will lead the support and enhancement development of the Salesforce CRM platform. This role is responsible for supporting users, collaborating with vendors and internal stakeholders, and ensuring the system is configured and optimized to meet evolving business needs. The CRM System Manager will oversee day-to-day system operations, drive continuous improvements, support users across the organization, and maintain strong alignment with data governance and compliance requirements.
Essential Functions:
Support the transition from CRM initial implementation to steady-state operations, ensuring a smooth go-live and effective post-implementation support for business users.- Establish, operate, and continuously refine a scalable CRM support model, including incident management, escalation paths, release planning, and an enhancement backlog aligned with.
- Manage relationships with CRM vendors and service providers, serving as the primary point of coordination for support, enhancements, and operational issues.
- Monitor vendor performance against service expectations and SLAs, coordinating escalations and driving timely resolution of incidents impacting business operations.
- Partner with vendors to plan and execute system updates, enhancements, and support activities, ensuring alignment with business priorities and operational needs.
- Partner closely with Commercial, Customer Service, and other business teams to understand operational workflows and post-go-live challenges, providing ongoing system improvements and usage recommendations.
- Create and maintain architectural diagrams, system flow diagrams, and business process visuals that document CRM functionality, integrations, and support models to support business processes, troubleshooting, and future enhancements.
- Direct and coordinate day-to-day CRM support activities, including issue triage, root cause analysis, and communication with stakeholders to ensure a positive user experience.
- Maintain and support CRM architecture, integrations, and data flows, ensuring reliable, secure, and compliant information exchange across enterprise systems.
- Oversee SDLC activities for CRM support and enhancement work, including writing or refining requirements, developing and executing test cases, and supporting functional, integration, and user acceptance testing to ensure production readiness.
- Balance multiple support and enhancement initiatives, prioritizing work based on business impact, operational risk, and resource availability.
- Translate and track ongoing business feedback and operational needs into actionable CRM enhancements, supporting continuous improvement, adoption, and long-term platform stability.
Qualifications, Education, and Experience:
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent relevant experience.- 8–10+ years of experience supporting large-scale enterprise system platforms in regulated or complex business environments.
- Experience in the Pharmaceutical, Biotechnology, or Life Sciences industry, or other highly regulated sectors, is strongly preferred.
- Deep understanding of enterprise systems and integration concepts, with direct experience in Salesforce CRM, Mulesoft, and Tableau.
- Familiarity with related platforms such as Microsoft D365, Veeva, MES systems and other enterprise systems.
- Strong communication and interpersonal skills, with the ability to effectively explain complex concepts to a variety of audiences.
- Ability to create clear and effective diagrams, process flows, system architecture visuals, and other documentation that supports requirements, design, and stakeholder communication.
- Demonstrated leadership and stakeholder management capabilities, with a track record of guiding cross-functional teams and influencing decision-making.
- Knowledge of regulatory and compliance frameworks such as GMPs, GAMP 5, 21 CFR Part 11, Annex 11, GDPR, and data integrity expectations is preferred.
Why Vericel?
Cutting-Edge Science: Work with a leading regenerative medicine product that is transforming patient care.- Career Growth: Be a part of a growing organization with opportunities to expand your impact
- Collaborative Culture: Work alongside a team of dedicated professionals who are passionate about improving lives.
The hourly wage range Vericel reasonably and in good faith expects to pay for this position at the time of this posting is $140,000 to $153,000 annually.
The actual salary offered will be determined based on factors such as the candidate’s qualifications, experience, and skills. Bonus, incentive pay, equity and benefits may be provided in addition to the base compensation listed above.
In accordance with Massachusetts law, Vericel provides the pay range that it reasonably and in good faith expects to pay for a particular and specific employment position at the time of posting or offer. This range is subject to change based on business needs, market conditions, and individual qualifications. Employees and applicants may request the pay range for their position or for a position to which they are applying. Retaliation for making such a request is strictly prohibited.
EEO Statement
All applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status and will receive consideration for employment and will not be discriminated against on the basis of disability. Vericel Corporation is an Equal Opportunity/Affirmative Action Employer.
Vericel Corporation is VEVRAA federal contractor and desires priority referrals of protected veterans for job openings at all locations within the state.
CRM Business Analyst Jobs by Experience Level
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Find CRM Business Analyst JobsCRM Business Analyst Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Biotechnology & Pharmaceuticals
- Education
- Manufacturing
- Medical Devices
What Employers Look For
The qualifications that appear most often in CRM business analyst jobs.
- Two or more years of hands-on experience configuring or administering a CRM platform such as Salesforce or Microsoft Dynamics
- Ability to gather, document, and translate business requirements into functional CRM specifications
- Proficiency in SQL or data querying tools for CRM reporting and data validation
- Experience writing user stories, process flows, or functional design documents in an Agile environment
- Bachelor's degree in business, information systems, computer science, or a related field
- Salesforce Administrator certification or equivalent vendor credential preferred by many employers
Tips for Your CRM Business Analyst Job Search
Tailor your resume to the CRM platform
Hiring managers scan for specific CRM tools before reading anything else. Name the platforms you've worked in, whether Salesforce, HubSpot, Microsoft Dynamics, or another, and call out any certifications or modules you've configured or customized.
Quantify your process improvement work
Generic claims about improving workflows won't stand out. Describe the specific process you redesigned, the CRM feature you implemented, and what changed in the team's output or data quality after. Concrete outcomes get callbacks.
Filter openings by industry vertical
CRM business analyst roles differ significantly between fintech, healthcare, and e-commerce because the customer data models and compliance requirements vary. Targeting openings in industries where you have domain knowledge makes your application noticeably stronger.
Apply early to roles that fit
Migrate Mate lists crm business analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a CRM requirements story for interviews
Interviewers almost always ask how you gathered and documented requirements from stakeholders who don't speak technical language. Prepare a specific example where you translated a business need into a CRM configuration or data rule, and walk through how you got sign-off.
Negotiate scope before you negotiate pay
Before discussing compensation, clarify whether the role owns the full CRM roadmap or only supports tickets from other teams. A role with implementation authority is worth more than one limited to reporting and triage, and that distinction affects how you frame your counteroffer.
CRM Business Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most crm business analysts?
The companies hiring the most crm business analysts right now include CDK Global, Slipstream IT, and BNY, with the largest share of openings in New York, California, and Texas, based on current listings on Migrate Mate as of August 2026. Financial services, healthcare systems, and enterprise software companies consistently post the highest volumes of these roles.
How many crm business analyst jobs are remote?
About 67% of crm business analyst openings are fully remote or hybrid as of August 2026, reflecting strong demand for distributed analytical work. Roles focused on reporting, requirements documentation, and CRM configuration tend to be the most remote-friendly, while positions that require on-site stakeholder workshops or implementation go-lives are more likely to be hybrid or in-person.
How do you become a crm business analyst?
Start by building hands-on experience with at least one major CRM platform, either through an entry-level admin role, an internship, or a sandbox environment you configure yourself. Earn a vendor certification such as Salesforce Administrator to validate that knowledge. From there, move into roles that involve gathering requirements from business stakeholders and translating them into system configurations or data rules, which is the core of the job.
Can you get a crm business analyst job with little experience?
Yes, entry-level crm business analyst roles exist, and employers often hire candidates who have CRM platform certifications even without years of professional experience. A Salesforce Administrator credential, a portfolio of self-built CRM workflows, or prior experience in a CRM-adjacent role such as sales operations, customer support, or data analyst can substitute for direct BA experience in many job listings.
What does the crm business analyst interview process look like?
Most hiring processes include a phone screen focused on your CRM platform experience, followed by a technical or take-home exercise where you document requirements or map a business process. A panel interview typically covers how you handle conflicting stakeholder requests, your approach to data quality issues in a CRM, and a walkthrough of a past implementation or configuration project. Some employers add a final conversation with a business stakeholder or product owner.
Where can I find and apply to crm business analyst jobs?
You can find and apply to crm business analyst jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and platform background, then apply directly to each listing from the page.
See All 43 CRM Business Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find CRM Business Analyst Jobs