CRM Business Analyst Jobs
CRM Business Analyst jobs are open across financial services, healthcare, retail, and technology, from entry-level analyst to senior and lead roles, with specializations in Salesforce administration, customer data strategy, and marketing automation. Find a role that fits from the openings below and apply directly.
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Showing 5 of 41+ CRM Business Analyst jobs
PRIMARY PURPOSE
The CRM Business Systems Analyst II shall serve The Navigators and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose: To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost.
This CRM Business Systems Analyst II provides business and systems expertise specifically for the Customer Relationship Management (CRM) system of The Navigators, Salesforce.
ESSENTIAL FUNCTIONS
Enterprise CRM Administration (95%)
- Provide production support for the enterprise CRM system to Development, Finance, Marketing, and other system users.
- Primary analyst Troubleshoot issues with integrations to third party applications (e.g., finance transaction, data files and bank files).
- Assist with new setups/system configurations.
- Support any future third party applications that may affect the CRM system.
- Serve as a lead Business Analyst (BA) in major projects related to the CRM.
- Proficient in the building of reports, dashboards, and flows.
- Collaborate with the team to assess the cross functional impacts of business decisions across the Salesforce platform and connected systems.
- Proactively monitor the system and take appropriate steps to prevent failures and restore service.
- Coordinate system upgrades and maintenance with external vendors providing technical support for the CRM.
- Facilitate data migrations, appends, and clean-ups.
- Assist in the Salesforce software updates.
Additional Responsibilities (5%)
- Participate in Navigators’ on-site learning and development events, Cultural Development and Diversity trainings, or other non-Navigator developmental events as appropriate.
- Participate in annual processes, such as the organizational Plan and Progress Review (PPR), Engagement Survey, Reaffirmation of the Navigators Code of Conduct, Calling-Core Values-Vision, Statement of Faith, Driver’s Authorization, and other releases as required.
- Submit time worked on a weekly basis through the Workday Time Tracking system.
- Submit expense report as needed due the 15th of each month.
- Read spiritually and culturally developmental books and literature. Other job-related duties as assigned.
CORE COMPETENCIES
- Ability to work independently
- Ability to troubleshoot complex issues
- Ability to collaborate within a team and cross functionally with other teams
- undefined
MINIMUM AND PREFERRED QUALIFICATIONS
Spiritual: Belief in and adherence to the Statement of Faith and Mission of The Navigators.
Experience: Five to eight years’ experience in Salesforce or SaaS implementation, administration, and support, Salesforce Certified Platform Administrator preferred. Experience in Business Analysis and writing requirements documents for business applications. Experience with AI enabled business processes preferred. Domain experience with nonprofit organization and financial systems preferred. Experience with cloud-based systems is preferred.
Technical Knowledge & Skills: Working knowledge of SDLC and QA practices. Advanced skills in Microsoft Office Applications, especially Microsoft Excel. Ability to administrate a program that involves mastering and organizing detailed data.
Communication & Leadership: Excellent interpersonal and communication skills including verbal & written, to create understanding and build strong working relationships required.
Education: Bachelor’s Degree in a business-related field or in Computer Science.
Compensation Range: $63,775.92 - $99, 752.07 per year
Benefit s: High-Deductible Health Plan: Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, EAP, 401a and 403b retirement options. Up to 15 paid holidays per year, accumulating PTO (vacation, sick, personal). For detailed information, visit navbenefits.org.
The Navigators is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. The Navigators does not discriminate based on race, color, national origin, sex, age, disability, veteran status, or any other status protected by law or regulation.
PRIMARY PURPOSE
The CRM Business Systems Analyst II shall serve The Navigators and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose: To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost.
This CRM Business Systems Analyst II provides business and systems expertise specifically for the Customer Relationship Management (CRM) system of The Navigators, Salesforce.
ESSENTIAL FUNCTIONS
Enterprise CRM Administration (95%)
- Provide production support for the enterprise CRM system to Development, Finance, Marketing, and other system users.
- Primary analyst Troubleshoot issues with integrations to third party applications (e.g., finance transaction, data files and bank files).
- Assist with new setups/system configurations.
- Support any future third party applications that may affect the CRM system.
- Serve as a lead Business Analyst (BA) in major projects related to the CRM.
- Proficient in the building of reports, dashboards, and flows.
- Collaborate with the team to assess the cross functional impacts of business decisions across the Salesforce platform and connected systems.
- Proactively monitor the system and take appropriate steps to prevent failures and restore service.
- Coordinate system upgrades and maintenance with external vendors providing technical support for the CRM.
- Facilitate data migrations, appends, and clean-ups.
- Assist in the Salesforce software updates.
Additional Responsibilities (5%)
- Participate in Navigators’ on-site learning and development events, Cultural Development and Diversity trainings, or other non-Navigator developmental events as appropriate.
- Participate in annual processes, such as the organizational Plan and Progress Review (PPR), Engagement Survey, Reaffirmation of the Navigators Code of Conduct, Calling-Core Values-Vision, Statement of Faith, Driver’s Authorization, and other releases as required.
- Submit time worked on a weekly basis through the Workday Time Tracking system.
- Submit expense report as needed due the 15th of each month.
- Read spiritually and culturally developmental books and literature. Other job-related duties as assigned.
CORE COMPETENCIES
- Ability to work independently
- Ability to troubleshoot complex issues
- Ability to collaborate within a team and cross functionally with other teams
- undefined
MINIMUM AND PREFERRED QUALIFICATIONS
Spiritual: Belief in and adherence to the Statement of Faith and Mission of The Navigators.
Experience: Five to eight years’ experience in Salesforce or SaaS implementation, administration, and support, Salesforce Certified Platform Administrator preferred. Experience in Business Analysis and writing requirements documents for business applications. Experience with AI enabled business processes preferred. Domain experience with nonprofit organization and financial systems preferred. Experience with cloud-based systems is preferred.
Technical Knowledge & Skills: Working knowledge of SDLC and QA practices. Advanced skills in Microsoft Office Applications, especially Microsoft Excel. Ability to administrate a program that involves mastering and organizing detailed data.
Communication & Leadership: Excellent interpersonal and communication skills including verbal & written, to create understanding and build strong working relationships required.
Education: Bachelor’s Degree in a business-related field or in Computer Science.
Compensation Range: $63,775.92 - $99, 752.07 per year
Benefit s: High-Deductible Health Plan: Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, EAP, 401a and 403b retirement options. Up to 15 paid holidays per year, accumulating PTO (vacation, sick, personal). For detailed information, visit navbenefits.org.
The Navigators is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. The Navigators does not discriminate based on race, color, national origin, sex, age, disability, veteran status, or any other status protected by law or regulation.
CRM Business Analyst Jobs by Experience Level
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Find CRM Business Analyst JobsCRM Business Analyst Job Market
Who's Hiring
Top Industries Hiring
- Energy
- Manufacturing
- Biotechnology & Pharmaceuticals
What Employers Look For
The qualifications that appear most often in CRM business analyst jobs.
- Two or more years of hands-on experience configuring or administering a CRM platform such as Salesforce or Microsoft Dynamics
- Ability to gather, document, and translate business requirements into functional CRM specifications
- Proficiency in SQL or data querying tools for CRM reporting and data validation
- Experience writing user stories, process flows, or functional design documents in an Agile environment
- Bachelor's degree in business, information systems, computer science, or a related field
- Salesforce Administrator certification or equivalent vendor credential preferred by many employers
Tips for Your CRM Business Analyst Job Search
Tailor your resume to the CRM platform
Hiring managers scan for specific CRM tools before reading anything else. Name the platforms you've worked in, whether Salesforce, HubSpot, Microsoft Dynamics, or another, and call out any certifications or modules you've configured or customized.
Quantify your process improvement work
Generic claims about improving workflows won't stand out. Describe the specific process you redesigned, the CRM feature you implemented, and what changed in the team's output or data quality after. Concrete outcomes get callbacks.
Filter openings by industry vertical
CRM business analyst roles differ significantly between fintech, healthcare, and e-commerce because the customer data models and compliance requirements vary. Targeting openings in industries where you have domain knowledge makes your application noticeably stronger.
Apply early to roles that fit
Migrate Mate lists crm business analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a CRM requirements story for interviews
Interviewers almost always ask how you gathered and documented requirements from stakeholders who don't speak technical language. Prepare a specific example where you translated a business need into a CRM configuration or data rule, and walk through how you got sign-off.
Negotiate scope before you negotiate pay
Before discussing compensation, clarify whether the role owns the full CRM roadmap or only supports tickets from other teams. A role with implementation authority is worth more than one limited to reporting and triage, and that distinction affects how you frame your counteroffer.
CRM Business Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most crm business analysts?
The companies hiring the most crm business analysts right now include Georgia-Pacific, HOPE International, and CLIQ, with the largest share of openings in Pennsylvania, Indiana, and Texas, based on current listings on Migrate Mate as of November 2026. Financial services, healthcare systems, and enterprise software companies consistently post the highest volumes of these roles.
How many crm business analyst jobs are remote?
About 82% of crm business analyst openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed analytical work. Roles focused on reporting, requirements documentation, and CRM configuration tend to be the most remote-friendly, while positions that require on-site stakeholder workshops or implementation go-lives are more likely to be hybrid or in-person.
How do you become a crm business analyst?
Start by building hands-on experience with at least one major CRM platform, either through an entry-level admin role, an internship, or a sandbox environment you configure yourself. Earn a vendor certification such as Salesforce Administrator to validate that knowledge. From there, move into roles that involve gathering requirements from business stakeholders and translating them into system configurations or data rules, which is the core of the job.
Can you get a crm business analyst job with little experience?
Yes, entry-level crm business analyst roles exist, and employers often hire candidates who have CRM platform certifications even without years of professional experience. A Salesforce Administrator credential, a portfolio of self-built CRM workflows, or prior experience in a CRM-adjacent role such as sales operations, customer support, or data analyst can substitute for direct BA experience in many job listings.
What does the crm business analyst interview process look like?
Most hiring processes include a phone screen focused on your CRM platform experience, followed by a technical or take-home exercise where you document requirements or map a business process. A panel interview typically covers how you handle conflicting stakeholder requests, your approach to data quality issues in a CRM, and a walkthrough of a past implementation or configuration project. Some employers add a final conversation with a business stakeholder or product owner.
Where can I find and apply to crm business analyst jobs?
You can find and apply to crm business analyst jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and platform background, then apply directly to each listing from the page.
See All 41 CRM Business Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find CRM Business Analyst Jobs