CRM Business Analyst Jobs
CRM Business Analyst jobs are open across financial services, healthcare, retail, and technology, from entry-level analyst to senior and lead roles, with specializations in Salesforce administration, customer data strategy, and marketing automation. Find a role that fits from the openings below and apply directly.
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The Associate Business Product Manager - CRM supports the management, delivery, adoption, and continuous improvement of the CRM platform for the Performance Coatings Group (PCG). Working under the direction of the Business Product Manager – CRM, this role defines requirements, manages capability backlogs, supports delivery teams, and drives the adoption of CRM functionality. The position will contribute to larger product domains while independently managing smaller capabilities, enhancements, and operational improvements.
Additional Details:
- This position requires up to 10% travel.
- This role is not remote/hybrid. This role will report Sherwin-Williams Cleveland Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44115
- This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company’s applicable plans.
- Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Product Support & Capability Ownership
- Partner with the Business Product Manager- CRM to manage assigned areas of the CRM roadmap and independently maintain the backlog for assigned capabilities
- Own smaller CRM capabilities and enhancements from intake through delivery and adoption
- Lead requirements discovery for assigned capabilities and document business outcomes, process requirements, user stories and acceptance criteria
- Evaluate and recommend backlog prioritization for assigned capabilities and support feature planning activities
- Participate in product reviews, testing, and release readiness activities
- Validate that delivered functionality meets agreed business outcomes and acceptance criteria
- Make day-to-day decisions for assigned capabilities within established product strategy, governance, architecture and prioritization guardrails
- Identify and communicate risks, dependencies, tradeoffs, and opportunities affecting assigned capabilities
- Escalate decisions that materially affect other product areas, enterprise standards, roadmap commitments, or solution integrity to the CRM Product Management team
Business & Stakeholder Partnership
- Build trusted relationships with business stakeholders across Sales, Service, Marketing, and Operations
- Plan and facilitate requirement workshops, stakeholder interviews, process reviews and discovery sessions
- Serve as a point of contact for assigned capabilities and functional areas
- Help translate business needs into scalable CRM solutions
- Communicate recommendations, risks, impacts, and tradeoffs to support informed stakeholder decisions
-
Represent assigned capabilities in cross-functional product, delivery and governance working sessions, as appropriate
Delivery & Continuous Improvement - Support Agile delivery teams by clarifying requirements, priorities, and acceptance criteria, and by validating delivered results against intended business outcomes
- Participate in CRP, SIT, and UAT activities
- Monitor adoption and identify opportunities for process improvement
- Assist in measuring business value and user adoption of assigned CRM capabilities
- Contribute data, stakeholder insights, adoption findings and business analysis to broader CRM roadmap and prioritization decisions
Operational Support
- Triage and support the resolution of CRM-related issues
- Support data quality, reporting, dashboards, and user support activities
- Coordinate with technical teams to troubleshoot issues, evaluate potential solutions and recommend enhancement priorities
- Create and maintain product documentation, training materials, and knowledge articles
- Analyze recurring support issues and provide recommendations on how to alleviate them.
Minimum Requirements:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a Bachelor’s degree or higher
- Must have at least three (3) years experience in project or product management initiatives supporting business systems, CRM platforms, or enterprise applications
- Must have experience leading requirements discovery, analyzing business processes, defining desired outcomes, and translating findings into actionable requirements or user stories
Preferred Qualifications:
- Have experience with CRM such as Salesforce or Microsoft Dynamics 365
- Have experience working in Agile delivery teams
- Have an understanding of sales, service, or marketing processes
- Have experience participating in software implementation or enhancement projects
- Have experience with Marketo or similar automation platforms
- Have experience leading global projects
The Associate Business Product Manager - CRM supports the management, delivery, adoption, and continuous improvement of the CRM platform for the Performance Coatings Group (PCG). Working under the direction of the Business Product Manager – CRM, this role defines requirements, manages capability backlogs, supports delivery teams, and drives the adoption of CRM functionality. The position will contribute to larger product domains while independently managing smaller capabilities, enhancements, and operational improvements.
Additional Details:
- This position requires up to 10% travel.
- This role is not remote/hybrid. This role will report Sherwin-Williams Cleveland Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44115
- This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company’s applicable plans.
- Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Product Support & Capability Ownership
- Partner with the Business Product Manager- CRM to manage assigned areas of the CRM roadmap and independently maintain the backlog for assigned capabilities
- Own smaller CRM capabilities and enhancements from intake through delivery and adoption
- Lead requirements discovery for assigned capabilities and document business outcomes, process requirements, user stories and acceptance criteria
- Evaluate and recommend backlog prioritization for assigned capabilities and support feature planning activities
- Participate in product reviews, testing, and release readiness activities
- Validate that delivered functionality meets agreed business outcomes and acceptance criteria
- Make day-to-day decisions for assigned capabilities within established product strategy, governance, architecture and prioritization guardrails
- Identify and communicate risks, dependencies, tradeoffs, and opportunities affecting assigned capabilities
- Escalate decisions that materially affect other product areas, enterprise standards, roadmap commitments, or solution integrity to the CRM Product Management team
Business & Stakeholder Partnership
- Build trusted relationships with business stakeholders across Sales, Service, Marketing, and Operations
- Plan and facilitate requirement workshops, stakeholder interviews, process reviews and discovery sessions
- Serve as a point of contact for assigned capabilities and functional areas
- Help translate business needs into scalable CRM solutions
- Communicate recommendations, risks, impacts, and tradeoffs to support informed stakeholder decisions
-
Represent assigned capabilities in cross-functional product, delivery and governance working sessions, as appropriate
Delivery & Continuous Improvement - Support Agile delivery teams by clarifying requirements, priorities, and acceptance criteria, and by validating delivered results against intended business outcomes
- Participate in CRP, SIT, and UAT activities
- Monitor adoption and identify opportunities for process improvement
- Assist in measuring business value and user adoption of assigned CRM capabilities
- Contribute data, stakeholder insights, adoption findings and business analysis to broader CRM roadmap and prioritization decisions
Operational Support
- Triage and support the resolution of CRM-related issues
- Support data quality, reporting, dashboards, and user support activities
- Coordinate with technical teams to troubleshoot issues, evaluate potential solutions and recommend enhancement priorities
- Create and maintain product documentation, training materials, and knowledge articles
- Analyze recurring support issues and provide recommendations on how to alleviate them.
Minimum Requirements:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a Bachelor’s degree or higher
- Must have at least three (3) years experience in project or product management initiatives supporting business systems, CRM platforms, or enterprise applications
- Must have experience leading requirements discovery, analyzing business processes, defining desired outcomes, and translating findings into actionable requirements or user stories
Preferred Qualifications:
- Have experience with CRM such as Salesforce or Microsoft Dynamics 365
- Have experience working in Agile delivery teams
- Have an understanding of sales, service, or marketing processes
- Have experience participating in software implementation or enhancement projects
- Have experience with Marketo or similar automation platforms
- Have experience leading global projects
CRM Business Analyst Jobs by Experience Level
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Find CRM Business Analyst JobsCRM Business Analyst Job Market
Who's Hiring
Top Industries Hiring
- Energy
- Manufacturing
- Medical Devices
- Biotechnology & Pharmaceuticals
What Employers Look For
The qualifications that appear most often in CRM business analyst jobs.
- Two or more years of hands-on experience configuring or administering a CRM platform such as Salesforce or Microsoft Dynamics
- Ability to gather, document, and translate business requirements into functional CRM specifications
- Proficiency in SQL or data querying tools for CRM reporting and data validation
- Experience writing user stories, process flows, or functional design documents in an Agile environment
- Bachelor's degree in business, information systems, computer science, or a related field
- Salesforce Administrator certification or equivalent vendor credential preferred by many employers
Tips for Your CRM Business Analyst Job Search
Tailor your resume to the CRM platform
Hiring managers scan for specific CRM tools before reading anything else. Name the platforms you've worked in, whether Salesforce, HubSpot, Microsoft Dynamics, or another, and call out any certifications or modules you've configured or customized.
Quantify your process improvement work
Generic claims about improving workflows won't stand out. Describe the specific process you redesigned, the CRM feature you implemented, and what changed in the team's output or data quality after. Concrete outcomes get callbacks.
Filter openings by industry vertical
CRM business analyst roles differ significantly between fintech, healthcare, and e-commerce because the customer data models and compliance requirements vary. Targeting openings in industries where you have domain knowledge makes your application noticeably stronger.
Apply early to roles that fit
Migrate Mate lists crm business analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a CRM requirements story for interviews
Interviewers almost always ask how you gathered and documented requirements from stakeholders who don't speak technical language. Prepare a specific example where you translated a business need into a CRM configuration or data rule, and walk through how you got sign-off.
Negotiate scope before you negotiate pay
Before discussing compensation, clarify whether the role owns the full CRM roadmap or only supports tickets from other teams. A role with implementation authority is worth more than one limited to reporting and triage, and that distinction affects how you frame your counteroffer.
CRM Business Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most crm business analysts?
The companies hiring the most crm business analysts right now include Georgia-Pacific, 1966, and FPSA, with the largest share of openings in Pennsylvania, Florida, and Massachusetts, based on current listings on Migrate Mate as of September 2026. Financial services, healthcare systems, and enterprise software companies consistently post the highest volumes of these roles.
How many crm business analyst jobs are remote?
About 75% of crm business analyst openings are fully remote or hybrid as of September 2026, reflecting strong demand for distributed analytical work. Roles focused on reporting, requirements documentation, and CRM configuration tend to be the most remote-friendly, while positions that require on-site stakeholder workshops or implementation go-lives are more likely to be hybrid or in-person.
How do you become a crm business analyst?
Start by building hands-on experience with at least one major CRM platform, either through an entry-level admin role, an internship, or a sandbox environment you configure yourself. Earn a vendor certification such as Salesforce Administrator to validate that knowledge. From there, move into roles that involve gathering requirements from business stakeholders and translating them into system configurations or data rules, which is the core of the job.
Can you get a crm business analyst job with little experience?
Yes, entry-level crm business analyst roles exist, and employers often hire candidates who have CRM platform certifications even without years of professional experience. A Salesforce Administrator credential, a portfolio of self-built CRM workflows, or prior experience in a CRM-adjacent role such as sales operations, customer support, or data analyst can substitute for direct BA experience in many job listings.
What does the crm business analyst interview process look like?
Most hiring processes include a phone screen focused on your CRM platform experience, followed by a technical or take-home exercise where you document requirements or map a business process. A panel interview typically covers how you handle conflicting stakeholder requests, your approach to data quality issues in a CRM, and a walkthrough of a past implementation or configuration project. Some employers add a final conversation with a business stakeholder or product owner.
Where can I find and apply to crm business analyst jobs?
You can find and apply to crm business analyst jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and platform background, then apply directly to each listing from the page.
See All 34 CRM Business Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find CRM Business Analyst Jobs