Customer Enablement Manager Jobs in Dallas, TX

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Associate Director, U.S. Sales Enablement you are responsible for providing the sales organization with the information, content, expertise, and tools to help sales people sell more effectively. Optimizes all buyer interactions to build pipelines, relationships, and opportunities, and improve communication.

A Associate Director, U.S. Sales Enablement demonstrates knowledge and proficiencies in buyer behavior and your company’s go to market process to create continuous training opportunities through various methods. Create and deliver content, information, and tools to prepare sellers to deliver on company business goals including building client relationships, identifying client need, how company products and services can meet client need and capturing opportunities within their accounts. Uses sales metrics to identify and quantify effective sales strategies. You will continually evaluate and deploy new and improved deployment methods. Typically collaborates with Marketing and Sales Operations to create content and track and measure operations and performance.

Key Responsibilities

1. Enterprise Enablement Strategy & Transformation

• Define and lead the U.S. sales enablement strategy aligned to Kyndryl’s industry, account, and offerings-led go-to-market priorities, partnering with the global team
• Drive enterprise transformation initiatives (e.g., Customer Partner capability uplift, sales methodology standardization, AI-enabled selling)
• Translate strategic business imperatives into scalable enablement programs and execution roadmaps
• Identify systemic performance gaps across regions, industries, and roles and prioritize interventions
• Develop and refine GTM Onboarding programs
• Continuously assess program effectiveness and refine based on measurable impact on revenue outcomes

2. Customer Partner Capability

• Lead Customer Partner (CP) and account-facing capability programs focused on consultative selling, deal shaping, and client value articulation
• Enable CPs to better position Kyndryl’s differentiated services (cloud, core enterprise, digital workplace, security)
• Partner with Sales leadership to embed performance rigor, including pipeline discipline, account planning, and opportunity progression

3. Sales Content, Messaging & Offer Enablement

• Oversee creation and governance of industry- and offering-specific sales content, including proposals, value messaging, and competitive positioning
• Ensure alignment of sales messaging to Kyndryl’s offerings portfolio and client buying journeys
• Partner with Marketing and Offering teams to deliver integrated, client-centric campaigns

4. Sales Tools, AI & Digital Enablement

• Lead adoption and optimization of sales enablement technologies (e.g., CRM, knowledge platforms, AI tools such as Copilot)
• E2E sales tools improvement from deal intake to deal registrations
• Drive AI-enabled selling practices (e.g., insights generation, account research, proposal drafting) to improve seller productivity
• Establish governance and best practices for tool usage and adoption at scale

5. Cross-Functional Alignment & GTM Integration

• Act as a strategic partner across Sales, Delivery, HR, Marketing, and Offerings to ensure alignment on capability building and go-to-market execution
• Support integrated execution of industry-specific growth initiatives and strategic deals
• Influence senior leadership on enablement priorities and investment decisions

6. Talent Development & Leadership

• Lead and develop a high-performing sales enablement team across regions and functions
• Partner with HR (HRBPs, Talent, Learning) to embed enablement into talent lifecycle processes (onboarding, upskilling, career progression)
• Establish governance, operating cadence, and execution discipline across the enablement function

Your future at Kyndryl

There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Why Kyndryl:

We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Technical and Professional Experience

• This position will allow you to work from home but will also require you to work from our Frisco, Texas office
• 7+ years of experience in sales, enablement, or go-to-market strategy within large, complex organizations
• Proven experience working in technology services, consulting, or enterprise sales environments
• Demonstrated leadership in driving large-scale transformation or capability-building initiatives
• Strong understanding of enterprise sales cycles, account-based selling, and solution-led selling models

The compensation range for the position in the U.S. is - $124,920 to $237,480 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

• California (San Francisco Bay Area): $149,880 to $284,880
• California (All Other): $137,400 to $261,120
• Colorado: $124,920 to $237,480
• Massachusetts: $124,920 to $261,120
• New York City: $149,880 to $284,880
• Washington: $137,400 to $261,120
• Washington DC: $137,400 to $261,120

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

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Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handedly: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.