Mid Level Customer Engagement Executive Jobs
Mid level customer engagement executive jobs go to professionals ready to own client programs end to end, guide junior team members, and make strategic decisions with minimal oversight. Roles are concentrated across Technology & Software, Education, and Healthcare & Medical Services, with a strong mix of on-site, remote, and hybrid settings, and employers like ProcDNA, Amazon, and MERCOR hiring at this level now.
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Hybrid
Job Overview
Relativity is seeking a collaborative, community-centered, and operationally rigorous professional to serve as our Senior Specialist, Community Engagement & Social Impact. This role independently manages a portfolio of programs and partnerships that builds and activates our internal employee community and develops and stewards external nonprofit and community relationships. The role translates established Social Impact strategy into meaningful employee experiences, scalable programs, and measurable outcomes. The ideal candidate combines strong program and portfolio management capabilities with a passion for community engagement, employee volunteerism, philanthropy, and social impact. They independently manage and improve programs, build relationships with employees and nonprofit partners, and develop the playbooks, tools, processes, and internal champion infrastructure that enable engagement to scale beyond their direct execution. This role connects employees, community organizations, Facilities, Human Resources, Events, Procurement, Communications, Legal, and external partners. They balance community needs, employee experience, organizational priorities, and operational requirements across their portfolio. They operationalize established Social Impact strategy and contribute recommendations to planning; they do not independently set enterprise Social Impact strategy or own the entire function.
Job Description and Requirements
Internal & External Community Engagement:
- Develop and steward relationships with internal employee communities and external nonprofit, community, legal aid, and social impact partners.
- Develop and manage opportunities that activate our employee community and deepen external engagement through volunteering, skills-based service, pro bono initiatives, donations, and strategic partnerships.
- Independently manage partner onboarding, stewardship, communication, and feedback collection within established Social Impact priorities and processes.
- Use community voice and employee and stakeholder feedback to develop and recommend improvements to programs and partnerships.
- Represent the Social Impact team in internal and external meetings, events, and collaborative initiatives.
Employee Giving, Volunteering & Engagement:
- Independently manage the planning, implementation, and improvement of employee giving and volunteer programs within established Social Impact strategy.
- Manage annual campaigns and engagement initiatives as an integrated portfolio, including volunteer activations, giving campaigns, awareness months, and employee participation opportunities.
- Develop and coordinate an internal champion network with employee communities, business groups, and leaders to activate participation and enable scalable delivery.
- Develop reusable playbooks, communications, toolkits, and engagement resources that equip internal champions and cross-functional partners to deliver activities without relying on this role to personally execute every activity.
- Develop pathways that connect employee skills and expertise to meaningful community impact opportunities.
Program, Grant & Portfolio Operations:
- Independently manage an assigned portfolio of Social Impact programs and partnerships, balancing community needs, employee experience, organizational priorities, and operational requirements within established strategy.
- Develop and maintain portfolio operating calendars, project plans, timelines, milestones, and documentation to coordinate delivery across programs and partners.
- Administer social impact grants, systems, and platforms, including employee giving and volunteer management tools.
- Coordinate vendor relationships, contracts, procurement processes, and program logistics.
- Develop and improve scalable playbooks, tools, processes, standards, and operating procedures that enable internal champions and partners to deliver consistent, sustainable programs, including: Employee Giving & Matching, Employee Volunteering & Service, Strategic Community Partnerships, Signature & Seasonal Community Programs, Community Engagement Operations & Impact.
Measurement, Reporting & Learning:
- Measure participation, engagement, and impact across the assigned portfolio, using results to assess program effectiveness and inform recommendations.
- Develop dashboards, reports, presentations, and actionable insights for leadership and key stakeholders, with recommendations for program and partnership improvements.
- Analyze participation and impact data alongside partner and employee feedback to recommend and implement improvements within established strategy and approval processes.
- Develop impact stories that combine quantitative results with community and participant experiences to communicate outcomes and learning.
- Develop and improve portfolio measurement frameworks aligned with team priorities to strengthen accountability, decision-making, and continuous learning.
Governance & Continuous Improvement:
- Manage portfolio budget tracking and forecasting, coordinate required approvals, and steward program resources within established authority.
- Maintain documentation, compliance requirements, and program records.
- Recommend and implement process improvements through automation, technology, and scalable ways of working.
- Monitor emerging trends in social impact, corporate citizenship, employee engagement, philanthropy, and community investment.
- Contribute portfolio insights and recommendations to long-term planning and portfolio development; translate established Social Impact strategy into program plans without independently setting enterprise strategy or owning the entire function.
Required Qualifications
- 5–8 years of experience in social impact, community engagement, employee engagement, corporate citizenship, nonprofit partnerships, program management, business development, or related fields.
- Demonstrated experience independently managing a portfolio of programs or complex, cross-functional projects with multiple stakeholders.
- Deep relationship-management and communication skills.
- Experience developing and improving employee or community engagement programs, including reusable playbooks, tools, processes, or internal champion networks that enable scalable delivery.
- Experience managing competing priorities and operating effectively in a fast-paced environment.
- Robust organizational, analytical, and project-management skills, including the ability to turn participation and impact data and employee and partner feedback into actionable program recommendations.
- Ability to influence and collaborate across functions without direct authority.
- Passion for community impact, employee engagement, and mission-driven work.
- Experience administering a CRM or equivalent platform, such as Salesforce.
Preferred Qualifications
- Bachelor's degree or equivalent combination of education and relevant experience.
- Experience administering employee giving, volunteerism, or corporate social responsibility platforms, such as Benevity.
- Experience working with nonprofit organizations, foundations, community-based organizations, or social impact programs.
- Experience managing budgets, forecasting, reporting, and vendor relationships.
- Familiarity with impact measurement, evaluation, and reporting frameworks.
- Proficiency with project management, customer relationship management, reporting, collaboration, and workflow tools such as Salesforce.com, Asana, Forms.
- Experience creating executive-level presentations and reports.
- Experience supporting volunteerism, skills-based service, grantmaking, community investment, or nonprofit partnership programs.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$77,000 and $115,000
The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
- Community Outreach
- Corporate Social Responsibility (CSR)
- Philanthropy
- Program Management
- Public Relations (PR)
- Researching
- Social Influence
- Stakeholder Engagement
- Sustainability
- Volunteer Management
Hybrid
Job Overview
Relativity is seeking a collaborative, community-centered, and operationally rigorous professional to serve as our Senior Specialist, Community Engagement & Social Impact. This role independently manages a portfolio of programs and partnerships that builds and activates our internal employee community and develops and stewards external nonprofit and community relationships. The role translates established Social Impact strategy into meaningful employee experiences, scalable programs, and measurable outcomes. The ideal candidate combines strong program and portfolio management capabilities with a passion for community engagement, employee volunteerism, philanthropy, and social impact. They independently manage and improve programs, build relationships with employees and nonprofit partners, and develop the playbooks, tools, processes, and internal champion infrastructure that enable engagement to scale beyond their direct execution. This role connects employees, community organizations, Facilities, Human Resources, Events, Procurement, Communications, Legal, and external partners. They balance community needs, employee experience, organizational priorities, and operational requirements across their portfolio. They operationalize established Social Impact strategy and contribute recommendations to planning; they do not independently set enterprise Social Impact strategy or own the entire function.
Job Description and Requirements
Internal & External Community Engagement:
- Develop and steward relationships with internal employee communities and external nonprofit, community, legal aid, and social impact partners.
- Develop and manage opportunities that activate our employee community and deepen external engagement through volunteering, skills-based service, pro bono initiatives, donations, and strategic partnerships.
- Independently manage partner onboarding, stewardship, communication, and feedback collection within established Social Impact priorities and processes.
- Use community voice and employee and stakeholder feedback to develop and recommend improvements to programs and partnerships.
- Represent the Social Impact team in internal and external meetings, events, and collaborative initiatives.
Employee Giving, Volunteering & Engagement:
- Independently manage the planning, implementation, and improvement of employee giving and volunteer programs within established Social Impact strategy.
- Manage annual campaigns and engagement initiatives as an integrated portfolio, including volunteer activations, giving campaigns, awareness months, and employee participation opportunities.
- Develop and coordinate an internal champion network with employee communities, business groups, and leaders to activate participation and enable scalable delivery.
- Develop reusable playbooks, communications, toolkits, and engagement resources that equip internal champions and cross-functional partners to deliver activities without relying on this role to personally execute every activity.
- Develop pathways that connect employee skills and expertise to meaningful community impact opportunities.
Program, Grant & Portfolio Operations:
- Independently manage an assigned portfolio of Social Impact programs and partnerships, balancing community needs, employee experience, organizational priorities, and operational requirements within established strategy.
- Develop and maintain portfolio operating calendars, project plans, timelines, milestones, and documentation to coordinate delivery across programs and partners.
- Administer social impact grants, systems, and platforms, including employee giving and volunteer management tools.
- Coordinate vendor relationships, contracts, procurement processes, and program logistics.
- Develop and improve scalable playbooks, tools, processes, standards, and operating procedures that enable internal champions and partners to deliver consistent, sustainable programs, including: Employee Giving & Matching, Employee Volunteering & Service, Strategic Community Partnerships, Signature & Seasonal Community Programs, Community Engagement Operations & Impact.
Measurement, Reporting & Learning:
- Measure participation, engagement, and impact across the assigned portfolio, using results to assess program effectiveness and inform recommendations.
- Develop dashboards, reports, presentations, and actionable insights for leadership and key stakeholders, with recommendations for program and partnership improvements.
- Analyze participation and impact data alongside partner and employee feedback to recommend and implement improvements within established strategy and approval processes.
- Develop impact stories that combine quantitative results with community and participant experiences to communicate outcomes and learning.
- Develop and improve portfolio measurement frameworks aligned with team priorities to strengthen accountability, decision-making, and continuous learning.
Governance & Continuous Improvement:
- Manage portfolio budget tracking and forecasting, coordinate required approvals, and steward program resources within established authority.
- Maintain documentation, compliance requirements, and program records.
- Recommend and implement process improvements through automation, technology, and scalable ways of working.
- Monitor emerging trends in social impact, corporate citizenship, employee engagement, philanthropy, and community investment.
- Contribute portfolio insights and recommendations to long-term planning and portfolio development; translate established Social Impact strategy into program plans without independently setting enterprise strategy or owning the entire function.
Required Qualifications
- 5–8 years of experience in social impact, community engagement, employee engagement, corporate citizenship, nonprofit partnerships, program management, business development, or related fields.
- Demonstrated experience independently managing a portfolio of programs or complex, cross-functional projects with multiple stakeholders.
- Deep relationship-management and communication skills.
- Experience developing and improving employee or community engagement programs, including reusable playbooks, tools, processes, or internal champion networks that enable scalable delivery.
- Experience managing competing priorities and operating effectively in a fast-paced environment.
- Robust organizational, analytical, and project-management skills, including the ability to turn participation and impact data and employee and partner feedback into actionable program recommendations.
- Ability to influence and collaborate across functions without direct authority.
- Passion for community impact, employee engagement, and mission-driven work.
- Experience administering a CRM or equivalent platform, such as Salesforce.
Preferred Qualifications
- Bachelor's degree or equivalent combination of education and relevant experience.
- Experience administering employee giving, volunteerism, or corporate social responsibility platforms, such as Benevity.
- Experience working with nonprofit organizations, foundations, community-based organizations, or social impact programs.
- Experience managing budgets, forecasting, reporting, and vendor relationships.
- Familiarity with impact measurement, evaluation, and reporting frameworks.
- Proficiency with project management, customer relationship management, reporting, collaboration, and workflow tools such as Salesforce.com, Asana, Forms.
- Experience creating executive-level presentations and reports.
- Experience supporting volunteerism, skills-based service, grantmaking, community investment, or nonprofit partnership programs.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$77,000 and $115,000
The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
- Community Outreach
- Corporate Social Responsibility (CSR)
- Philanthropy
- Program Management
- Public Relations (PR)
- Researching
- Social Influence
- Stakeholder Engagement
- Sustainability
- Volunteer Management
See All 60 Mid Level Customer Engagement Executive Jobs
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Top Industries Hiring
- Technology & Software20
- Education13
- Healthcare & Medical Services8
- Consulting & Professional Services5
- Electronics & Hardware2
Mid Level Customer Engagement Executive Jobs: Frequently Asked Questions
How do I get a mid level customer engagement executive job?
Position your experience around ownership, not just participation. Highlight campaigns or programs you led from start to finish, metrics you moved, and decisions you made without close supervision. Tailor your resume to show how you managed relationships with multiple stakeholders and contributed to retention or growth outcomes. Mid level roles want proof of independent judgment, so concrete examples carry more weight than a list of responsibilities.
Which companies hire mid level customer engagement executives?
Companies hiring mid level customer engagement executives right now include ProcDNA, Amazon, and MERCOR, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from growth-stage companies scaling their customer success functions and larger enterprises refreshing teams with experienced individual contributors.
Are there remote mid level customer engagement executive jobs?
Yes, remote and hybrid options are well represented at this level. About 34% of mid level customer engagement executive openings are remote or hybrid as of November 2026, reflecting how many companies now treat client-facing relationship roles as location-flexible. On-site roles still appear, particularly at companies that prioritize in-person collaboration for high-touch enterprise accounts.
How do I move up to a mid level customer engagement executive role?
Moving from early-career to mid level requires building depth beyond task execution. Focus on taking full ownership of a customer segment or product line, delivering measurable retention or satisfaction improvements, and developing the ability to lead cross-functional projects without constant direction. Demonstrating that you can mentor newer colleagues and shape strategy, not just follow it, signals readiness for mid level responsibilities.
Which industries hire the most mid level customer engagement executives?
Mid Level customer engagement executive roles concentrate in Technology & Software, Education, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they depend on sustained customer relationships, recurring revenue models, and the kind of proactive outreach that mid level professionals are well-positioned to own independently.