Mid Level Customer Engineer Jobs
Mid level customer engineer jobs go to professionals ready to own client relationships end to end, drive technical implementations with minimal oversight, and mentor junior colleagues through complex deployments. Roles are concentrated in Technology & Software, Manufacturing, and Electronics & Hardware, with 33% of openings remote or hybrid, and employers like KLA, Apple, and Fivetran hiring at this level now.
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Showing 5 of 65+ Mid Level Customer Engineer jobs
Position
Customer Quality Engineer (Industrial Solutions)
Location
Hendersonville, NC
About Us
BorgWarner has nearly a 100-year legacy of innovation, delivering advanced mobility solutions worldwide. We’re now expanding into the high-growth data center market, providing advanced power generation systems for AI-driven data centers and microgrid applications. This growth builds our expertise in turbocharging, thermal management, power electronics, and advanced controls - reflecting our commitment to development, sustainability, and real-world impact. We are a company of innovators and independent thinkers that bring together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.
Our Culture
We believe the health and safety of our employees are a top priority. We care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.
Career Opportunities
We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!
For a listing of openings in the Hendersonville area please visit: BorgWarner Openings
Pay & Benefits
All positions start at an above market pay rate for that position. Benefits are also above market and include the following for all full-time employees:
- Day 1 Medical Coverage with potential of no monthly premium
- Onsite Health Clinic for employees and dependents (age 14 and over) with potential of no cost
- Dental, Vision, Life, AD&D, and Disability Coverage
- Tuition Reimbursement Program after 18 months
- Retirement Savings Plan (401k) with a matching program
- Company paid holidays and vacation starting Day 1
- Competitive annual incentive program tied to business results
Job Purpose
We’re building a brand-new state-of-the-art facility dedicated to creating power generation systems for data centers and microgrid applications. This new hub will be at the heart of BorgWarner’s latest growth initiative, bringing together engineering, innovation, and technology in one dynamic space. Be part of a team that’s shaping the future of sustainable power and driving breakthrough solutions from day one. To learn more about BorgWarner's Industrial Solutions business, please visit: BorgWarner Industrial Solutions.
The Customer Quality Engineer serves as the primary point of contact for all customer quality concerns, complaints, and quality-related communications at the manufacturing facility. This position is responsible for ensuring timely and effective resolution of customer-reported issues through structured problem-solving methodologies, data analysis, root cause investigation, and corrective action implementation. The Customer Quality Engineer acts as the voice of the customer within the organization, working closely with cross-functional teams to ensure customer requirements are understood, communicated, and consistently achieved.
In addition, the Customer Quality Engineer drives continuous improvement initiatives by partnering with Engineering, Manufacturing, Supply Chain, and Quality teams to identify and eliminate sources of defects, improve process capability, and enhance product quality. The role is responsible for managing customer complaint investigations, leading 8D responses and corrective actions, monitoring quality performance metrics, and developing sustainable solutions that improve customer satisfaction and operational performance.
Key Responsibilities
- Serve as the primary point of contact for all customer quality concerns, complaints, and requests.
- Manage customer complaint investigations from receipt through closure, ensuring timely and effective responses.
- Lead and facilitate structured problem-solving activities using methodologies such as 8D, Root Cause Analysis, 5 Why, Fishbone, and other continuous improvement tools.
- Coordinate cross-functional teams to investigate nonconformances and identify root causes.
- Develop, implement, and verify corrective and preventive actions to prevent recurrence of customer issues.
- Prepare and submit customer-required responses, including 8D reports, containment plans, corrective actions, and effectiveness verification.
- Communicate investigation status, findings, and corrective actions to customers and internal stakeholders.
- Monitor customer quality performance metrics, including complaints, warranty claims, escapes, and customer scorecards.
- Analyze quality trends and identify opportunities for product and process improvement.
- Partner with Manufacturing, Engineering, Quality, and Supply Chain teams to improve product quality and process effectiveness.
- Support containment activities and disposition decisions related to customer quality concerns.
- Participate in customer audits, assessments, and quality reviews as required.
- Ensure customer-specific requirements are communicated, understood, and implemented within the facility.
- Maintain records and documentation related to customer complaints, investigations, and corrective actions.
- Drive continuous improvement initiatives focused on reducing defects, improving customer satisfaction, and enhancing operational performance.
- Escalate significant quality risks and issues to plant leadership as appropriate.
- Occasional travel may be required to customer locations, suppliers, or other BorgWarner facilities.
What We’re Looking For
Education / Experience Qualifications:
- Bachelor's degree in Engineering, Quality, Manufacturing, Industrial Technology, or a related technical field.
- Minimum 3+ years of experience in Quality Engineering, Customer Quality, Manufacturing Quality, or a related role.
- Experience managing customer complaints and leading corrective action investigations within a manufacturing environment.
- Experience utilizing structured problem-solving methodologies such as 8D, 5 Why, Fishbone, and Root Cause Analysis.
- Experience working directly with customers to resolve quality concerns and drive corrective actions.
- Experience with ISO 9001, IATF 16949, or comparable quality management systems preferred.
Knowledge:
- Strong understanding of quality management systems, quality engineering principles, and customer quality processes.
- Knowledge of structured problem-solving and corrective action methodologies.
- Understanding of manufacturing processes, product quality controls, and process improvement techniques.
- Knowledge of statistical analysis and quality tools used to investigate and resolve product and process issues.
- Familiarity with customer-specific quality requirements, audit processes, and complaint management systems.
- Understanding of continuous improvement principles and risk-based problem solving.
Skills and Abilities:
- Excellent analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
- Strong interpersonal and customer relationship management skills.
- Excellent verbal and written communication skills, including the ability to prepare professional customer-facing reports.
- Ability to lead cross-functional teams and drive accountability for corrective actions.
- Strong organizational and project management skills with the ability to manage multiple investigations simultaneously.
- Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
- Ability to present technical information clearly to customers, management, and internal stakeholders.
- Strong attention to detail and commitment to customer satisfaction.
What We Believe
Inclusion: Respecting individuals- Integrity: Honoring truth
- Excellence: Focusing on results
- Responsibility: Our commitment
- Collaboration: Building trust
Safety
This position will adhere to the BorgWarner Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required. This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their Team Lead immediately.
Equal Employment Opportunity
BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.
Join the company that is creating solutions that support a cleaner, more energy-efficient world.
For more information about BorgWarner, please visit www.borgwarner.com
Salary Range:
Global Terms of Use and Privacy Statement
Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.
Position
Customer Quality Engineer (Industrial Solutions)
Location
Hendersonville, NC
About Us
BorgWarner has nearly a 100-year legacy of innovation, delivering advanced mobility solutions worldwide. We’re now expanding into the high-growth data center market, providing advanced power generation systems for AI-driven data centers and microgrid applications. This growth builds our expertise in turbocharging, thermal management, power electronics, and advanced controls - reflecting our commitment to development, sustainability, and real-world impact. We are a company of innovators and independent thinkers that bring together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.
Our Culture
We believe the health and safety of our employees are a top priority. We care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.
Career Opportunities
We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!
For a listing of openings in the Hendersonville area please visit: BorgWarner Openings
Pay & Benefits
All positions start at an above market pay rate for that position. Benefits are also above market and include the following for all full-time employees:
- Day 1 Medical Coverage with potential of no monthly premium
- Onsite Health Clinic for employees and dependents (age 14 and over) with potential of no cost
- Dental, Vision, Life, AD&D, and Disability Coverage
- Tuition Reimbursement Program after 18 months
- Retirement Savings Plan (401k) with a matching program
- Company paid holidays and vacation starting Day 1
- Competitive annual incentive program tied to business results
Job Purpose
We’re building a brand-new state-of-the-art facility dedicated to creating power generation systems for data centers and microgrid applications. This new hub will be at the heart of BorgWarner’s latest growth initiative, bringing together engineering, innovation, and technology in one dynamic space. Be part of a team that’s shaping the future of sustainable power and driving breakthrough solutions from day one. To learn more about BorgWarner's Industrial Solutions business, please visit: BorgWarner Industrial Solutions.
The Customer Quality Engineer serves as the primary point of contact for all customer quality concerns, complaints, and quality-related communications at the manufacturing facility. This position is responsible for ensuring timely and effective resolution of customer-reported issues through structured problem-solving methodologies, data analysis, root cause investigation, and corrective action implementation. The Customer Quality Engineer acts as the voice of the customer within the organization, working closely with cross-functional teams to ensure customer requirements are understood, communicated, and consistently achieved.
In addition, the Customer Quality Engineer drives continuous improvement initiatives by partnering with Engineering, Manufacturing, Supply Chain, and Quality teams to identify and eliminate sources of defects, improve process capability, and enhance product quality. The role is responsible for managing customer complaint investigations, leading 8D responses and corrective actions, monitoring quality performance metrics, and developing sustainable solutions that improve customer satisfaction and operational performance.
Key Responsibilities
- Serve as the primary point of contact for all customer quality concerns, complaints, and requests.
- Manage customer complaint investigations from receipt through closure, ensuring timely and effective responses.
- Lead and facilitate structured problem-solving activities using methodologies such as 8D, Root Cause Analysis, 5 Why, Fishbone, and other continuous improvement tools.
- Coordinate cross-functional teams to investigate nonconformances and identify root causes.
- Develop, implement, and verify corrective and preventive actions to prevent recurrence of customer issues.
- Prepare and submit customer-required responses, including 8D reports, containment plans, corrective actions, and effectiveness verification.
- Communicate investigation status, findings, and corrective actions to customers and internal stakeholders.
- Monitor customer quality performance metrics, including complaints, warranty claims, escapes, and customer scorecards.
- Analyze quality trends and identify opportunities for product and process improvement.
- Partner with Manufacturing, Engineering, Quality, and Supply Chain teams to improve product quality and process effectiveness.
- Support containment activities and disposition decisions related to customer quality concerns.
- Participate in customer audits, assessments, and quality reviews as required.
- Ensure customer-specific requirements are communicated, understood, and implemented within the facility.
- Maintain records and documentation related to customer complaints, investigations, and corrective actions.
- Drive continuous improvement initiatives focused on reducing defects, improving customer satisfaction, and enhancing operational performance.
- Escalate significant quality risks and issues to plant leadership as appropriate.
- Occasional travel may be required to customer locations, suppliers, or other BorgWarner facilities.
What We’re Looking For
Education / Experience Qualifications:
- Bachelor's degree in Engineering, Quality, Manufacturing, Industrial Technology, or a related technical field.
- Minimum 3+ years of experience in Quality Engineering, Customer Quality, Manufacturing Quality, or a related role.
- Experience managing customer complaints and leading corrective action investigations within a manufacturing environment.
- Experience utilizing structured problem-solving methodologies such as 8D, 5 Why, Fishbone, and Root Cause Analysis.
- Experience working directly with customers to resolve quality concerns and drive corrective actions.
- Experience with ISO 9001, IATF 16949, or comparable quality management systems preferred.
Knowledge:
- Strong understanding of quality management systems, quality engineering principles, and customer quality processes.
- Knowledge of structured problem-solving and corrective action methodologies.
- Understanding of manufacturing processes, product quality controls, and process improvement techniques.
- Knowledge of statistical analysis and quality tools used to investigate and resolve product and process issues.
- Familiarity with customer-specific quality requirements, audit processes, and complaint management systems.
- Understanding of continuous improvement principles and risk-based problem solving.
Skills and Abilities:
- Excellent analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
- Strong interpersonal and customer relationship management skills.
- Excellent verbal and written communication skills, including the ability to prepare professional customer-facing reports.
- Ability to lead cross-functional teams and drive accountability for corrective actions.
- Strong organizational and project management skills with the ability to manage multiple investigations simultaneously.
- Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
- Ability to present technical information clearly to customers, management, and internal stakeholders.
- Strong attention to detail and commitment to customer satisfaction.
What We Believe
Inclusion: Respecting individuals- Integrity: Honoring truth
- Excellence: Focusing on results
- Responsibility: Our commitment
- Collaboration: Building trust
Safety
This position will adhere to the BorgWarner Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required. This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their Team Lead immediately.
Equal Employment Opportunity
BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.
Join the company that is creating solutions that support a cleaner, more energy-efficient world.
For more information about BorgWarner, please visit www.borgwarner.com
Salary Range:
Global Terms of Use and Privacy Statement
Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.
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Find JobsMid Level Customer Engineer Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software23
- Manufacturing12
- Electronics & Hardware9
- Distribution & Wholesale4
- Automotive3
Mid Level Customer Engineer Jobs: Frequently Asked Questions
How do I get a mid level customer engineer job?
Position yourself around ownership, not just participation. Highlight projects where you led the technical relationship with a customer, resolved escalations independently, or drove a deployment from kickoff to go-live. Tailor your resume to show measurable outcomes, such as reduced churn, faster onboarding, or expanded accounts. Recruiters at this level want evidence you can operate without constant direction, so lead with scope, not just tasks.
Which companies hire mid level customer engineers?
Companies hiring mid level customer engineers right now include KLA, Apple, and Fivetran, based on current listings on Migrate Mate as of September 2026. Hiring at this level comes from a broad mix of enterprise software vendors, cloud infrastructure providers, and B2B SaaS companies that rely on technically fluent engineers to retain and grow complex accounts.
Are there remote mid level customer engineer jobs?
Yes, and the share is significant. About 33% of mid level customer engineer openings are remote or hybrid as of September 2026, reflecting how much of the customer engagement work in this role, from technical reviews to onboarding sessions, can happen effectively over video and collaboration tools. Fully on-site roles do exist, typically tied to enterprise clients with strict security or compliance requirements.
How do I move up to a mid level customer engineer role?
The path from entry level into mid level is built on demonstrated ownership over time. Focus on expanding your technical depth in the products and integrations your team supports, and seek out projects where you can own the customer relationship rather than shadow a senior engineer. Documenting measurable impact, such as accounts retained, implementation timelines shortened, or tickets resolved, gives you the concrete evidence hiring managers look for when evaluating candidates for mid level positions.
Which industries hire the most mid level customer engineers?
Mid Level customer engineer roles concentrate in Technology & Software, Manufacturing, and Electronics & Hardware, based on current listings on Migrate Mate as of September 2026. These sectors drive hiring because they sell technically complex products to business customers who need hands-on engineering support through implementation, integration, and ongoing use, making experienced customer engineers essential to both retention and growth.