Customer Experience Agent Jobs in West Virginia
Customer Experience Agent jobs in West Virginia are steadily active, with demand concentrated in healthcare administration, financial services, and utility customer support across the state. Charleston, Huntington, and Morgantown represent the largest hiring markets, where established employers like Highmark West Virginia, United Bank, and Frontier Communications regularly staff customer experience teams. The most in-demand specialties are healthcare billing support, banking and financial services customer care, and technical support for telecommunications. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 17+ Customer Experience Agent jobs
East Coast Metal Systems, Inc. (a division of Kalkreuth Roofing and Sheet Metal) is one of the nation’s leading composite panel manufacturers. As a leading Eastern region contractor and manufacturer, ECMS specializes in all forms of architectural metals for small, medium, and large commercial facilities to serve a wide range of customer needs. Top projects include major healthcare, higher education, and sports facilities as well as automotive, chemical, and pharmaceutical facilities.
Duties & Responsibilities:
- Review shop drawings and submittal packages for accuracy
- Responsible for drawing development based on measurements
- Communication with Engineers, Drafters, and other Project Managers
- Assist in execution of contractor bid process
- Manages project costs for materials and labor
- Manages and monitors approved projects
- Assist in weekly tasks and job meetings during capital projects
- Assist in the timely preparation and execution of product to construction site
- Assist in tracking panel orders and scheduling deliveries in accordance with construction schedule
- Assist with project closeout (i.e. punch lists, final invoicing, etc.)
- Solicits and maintains communication with contractors and vendors
- Assist in the inspection of capital projects for compliance with specifications and quality control
- Assist in the review of proposed change orders and their validity
- Assist in the review of architecture plans for completeness and compliance with standards
- Attend meetings, conferences, and/or seminars as directed
- Adhere to all company policies and procedures
- Perform other duties as required or as assigned
Qualifications:
- 2-year AutoCAD degree or equivalent AutoCAD experience
- Ability to read design drawings
- Eagerness to grow and learn about the construction and manufacturing industry
- Eagerness to develop AutoCAD skills
- Strong organizational, prioritization, and time management skills
- Excellent communication skills; both internal and external
- Ability to thrive in a fast-paced work environment
Preferred Qualifications:
- 3-5 years of experience producing shop drawings for metal panels or curtain wall (or similar experience producing Architectural Drawings)
- Experience reading construction project specifications Knowledge of the construction industry and building codes
- 1-2 years’ experience in project management
- Ability to thrive in a fast-paced work environment
Benefits:
- Competitive Salary
- Medical, Dental and Vision Insurance
- Disability (Short- and Long-Term Disability)
- Life Insurance
- 401(k)
- Paid Time Off
East Coast Metal Systems, Inc. (a division of Kalkreuth Roofing and Sheet Metal) is one of the nation’s leading composite panel manufacturers. As a leading Eastern region contractor and manufacturer, ECMS specializes in all forms of architectural metals for small, medium, and large commercial facilities to serve a wide range of customer needs. Top projects include major healthcare, higher education, and sports facilities as well as automotive, chemical, and pharmaceutical facilities.
Duties & Responsibilities:
- Review shop drawings and submittal packages for accuracy
- Responsible for drawing development based on measurements
- Communication with Engineers, Drafters, and other Project Managers
- Assist in execution of contractor bid process
- Manages project costs for materials and labor
- Manages and monitors approved projects
- Assist in weekly tasks and job meetings during capital projects
- Assist in the timely preparation and execution of product to construction site
- Assist in tracking panel orders and scheduling deliveries in accordance with construction schedule
- Assist with project closeout (i.e. punch lists, final invoicing, etc.)
- Solicits and maintains communication with contractors and vendors
- Assist in the inspection of capital projects for compliance with specifications and quality control
- Assist in the review of proposed change orders and their validity
- Assist in the review of architecture plans for completeness and compliance with standards
- Attend meetings, conferences, and/or seminars as directed
- Adhere to all company policies and procedures
- Perform other duties as required or as assigned
Qualifications:
- 2-year AutoCAD degree or equivalent AutoCAD experience
- Ability to read design drawings
- Eagerness to grow and learn about the construction and manufacturing industry
- Eagerness to develop AutoCAD skills
- Strong organizational, prioritization, and time management skills
- Excellent communication skills; both internal and external
- Ability to thrive in a fast-paced work environment
Preferred Qualifications:
- 3-5 years of experience producing shop drawings for metal panels or curtain wall (or similar experience producing Architectural Drawings)
- Experience reading construction project specifications Knowledge of the construction industry and building codes
- 1-2 years’ experience in project management
- Ability to thrive in a fast-paced work environment
Benefits:
- Competitive Salary
- Medical, Dental and Vision Insurance
- Disability (Short- and Long-Term Disability)
- Life Insurance
- 401(k)
- Paid Time Off
See All 17 Customer Experience Agent Jobs in West Virginia
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Find JobsCustomer Experience Agent Jobs by City in West Virginia
Where West Virginia roles are concentrated, by current openings.
Customer Experience Agent Job Market in West Virginia
A snapshot from current West Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What West Virginia Employers Look For
The qualifications that appear most often in customer experience agent jobs across West Virginia.
- High school diploma or GED required by most West Virginia employers
- One or more years of customer-facing service or call center experience
- Proficiency with CRM software and customer ticketing systems
- Strong verbal and written communication skills in English
- Ability to work flexible shifts including evenings and weekends
- Familiarity with HIPAA guidelines preferred for healthcare-sector roles
Customer Experience Agent Jobs in West Virginia: Frequently Asked Questions
How do you become a customer experience agent in West Virginia?
West Virginia does not require a state-issued license to work as a customer experience agent. Most employers in the state hire candidates with a high school diploma or equivalent and some customer service background. For healthcare-adjacent roles, familiarity with HIPAA compliance is expected. Candidates who complete a community college customer service or business communication program, available at institutions like BridgeValley Community and Technical College, consistently stand out in West Virginia hiring pools.
Which companies hire customer experience agents in West Virginia?
Employers hiring customer experience agents in West Virginia right now include InfiniSource Consulting Solutions, WVU Medicine, and 18 Wheels logistics, based on current listings on Migrate Mate as of July 2026. West Virginia's healthcare, banking, and telecommunications sectors drive the most consistent volume of openings across the state.
Which West Virginia cities have the most customer experience agent jobs?
Clarksburg, Wheeling, and Charleston have the most customer experience agent openings in West Virginia. Charleston leads because it is the state capital and the headquarters for major healthcare networks and financial institutions, while Huntington benefits from a large medical center presence and Morgantown is supported by West Virginia University Health System and a growing professional services sector.
Are there remote customer experience agent jobs in West Virginia?
Yes, and more than most fields, because customer experience agent work is well suited to remote environments. About 50% of customer experience agent openings tied to West Virginia are remote or hybrid as of July 2026, reflecting how broadly this role has shifted away from physical call centers. Roles in billing support, technical troubleshooting, and account management are the most commonly offered as fully remote positions.
How can I get hired as a customer experience agent in West Virginia with little or no experience?
The most realistic entry path is applying directly to part-time or seasonal customer support roles at large West Virginia employers such as Highmark West Virginia or regional utility providers, which regularly onboard candidates without prior professional experience. Completing a short customer service certificate through a West Virginia community and technical college strengthens an application considerably. Adjacent roles like retail associate, medical receptionist, or bank teller are common stepping stones, and candidates who can demonstrate basic CRM or ticketing software familiarity often move ahead in screening.
Where can I find and apply to customer experience agent jobs in West Virginia?
You can find and apply to customer experience agent jobs in West Virginia on Migrate Mate, which lists current openings tied to the state. Search the available roles, find the ones that match your experience and location preferences, and apply directly to the positions that fit.
See All 17 Customer Experience Agent Jobs in West Virginia
Find roles in West Virginia that match your experience and apply in just a few clicks.
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