Customer Relationship Management Jobs in Massachusetts

INTRODUCTION

ElevateBio is a technology-driven company powering the industry forward by helping partners realize the potential of their therapies from design to commercialization. We have integrated a differentiated set of technologies, end-to-end services, and industry-leading manufacturing expertise to develop advanced therapies faster and more efficiently.

THE ROLE:

ElevateBio is looking for a detail-oriented and data-driven CRM Manager to own and optimize our HubSpot platform, supporting both marketing and sales performance. This role will play a critical part in managing marketing automation, maintaining data integrity, and delivering insights that drive revenue growth. The ideal candidate is both technically proficient and strategically minded, with a passion for improving processes and enabling teams through effective CRM usage.

HERE’S WHAT YOU’LL DO:

• Serve as the primary system administrator and subject matter expert for the HubSpot platform, managing user roles, system configurations, and daily operations to ensure optimal performance.
• Design, build, and execute multi-step lead nurturing campaigns and marketing automation workflows in HubSpot to guide prospects through the buyer's journey and deliver marketing-qualified leads to the sales team.
• Proactively manage the health and cleanliness of the HubSpot database, performing regular data cleansing, deduplication, and enrichment to ensure the accuracy and integrity of all commercial data.
• Develop and maintain dashboards and reports to rigorously track and analyze campaign performance, providing the Director of Commercial Excellence with clear insights on open rates, click-through rates, conversion, and pipeline influence.
• Create and manage dynamic and static contact lists to enable precise audience segmentation for targeted email campaigns, sales outreach, and event invitations.
• Collaborate with the sales team to build and refine HubSpot assets that drive efficiency, including email templates, sales sequences, and lead scoring models that help prioritize outreach.
• Develop clear documentation for HubSpot processes and provide ongoing support and training to sales and marketing users, ensuring best practices are followed and driving platform adoption across the team.

REQUIREMENTS

• Bachelor’s degree in Marketing, Business, Communications, or a related field
• 6+ years of experience in CRM management, marketing, or a similar role
• Must have hands-on experience with HubSpot (required); experience with other CRM platforms is a plus
• Strong understanding of marketing automation, lead lifecycle management, and email marketing best practices
• Proficiency in data analysis and reporting, with experience building dashboards and interpreting performance metrics
• High attention to detail, especially in data management and quality control
• Excellent communication and collaboration skills, with the ability to work cross-functionally
• Strong organizational and project management abilities

ElevateBio is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. ElevateBio will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.