Customer Service Management Jobs in Mississippi
Customer Service Management jobs in Mississippi are concentrated in Jackson, Gulfport, and Hattiesburg, where retail, healthcare, banking, and contact center operations generate steady demand for managers at the team lead, supervisor, and director levels. Major employers with lasting Mississippi footprints include C Spire, Regions Bank, and Sanderson Farms, all of which run sizable customer-facing operations requiring experienced management talent. The most in-demand specialties are contact center management, retail customer experience leadership, and client services oversight in financial and healthcare settings. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Showing 5 of 57+ Customer Service Management jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As the Director, Business Management & Data Products – Growth Analytics, you will serve as a strategic partner to Growth Analytics (GA) leadership, helping shape organizational strategy, inform key business decisions, and drive execution of critical priorities. In this highly visible role, you will lead executive-facing initiatives including performance scorecards and reporting, leadership communications and Town Hall content, financial planning and modeling, workforce and headcount management, and employee engagement and culture programs.
In addition, you will own the vision, roadmap, prioritization, and delivery of AI- and analytics-driven data products that enable business insights and accelerate decision-making across the organization. You will be accountable for product outcomes, stakeholder alignment, and the successful development and adoption of innovative data solutions.
This role requires a unique combination of strategic thinking, operational excellence, product management expertise, and executive presence. The ideal candidate is a strong communicator, skilled at influencing across all levels of the organization, and thrives in a fast-paced, ambiguous environment while driving clarity, alignment, and measurable business impact.
Key Responsibilities
- Partner with Growth Analytics (GA) leadership to drive strategic initiatives and lead high-impact projects, including executive presentations, business reviews, innovation workshops, and leadership communications.
- Develop executive-facing scorecards, dashboards, and performance reporting that enable data-driven decision-making and provide visibility into organizational priorities and outcomes.
- Support business management activities, including financial planning and modeling, workforce planning, headcount management, and operational reviews.
- Foster a high-performing and inclusive Growth Analytics culture by leading organizational initiatives, employee engagement programs, team events, and change management efforts.
- Define and communicate a clear vision, strategy, and roadmap for Growth Analytics data, analytics, and AI-powered products, ensuring alignment with organizational objectives and business priorities.
- Own the end-to-end product lifecycle for analytics and AI-driven solutions, from opportunity identification and prioritization through delivery, adoption, and measurement of business impact.
- Partner closely with data engineers, data scientists, analytics teams, and business stakeholders to deliver scalable products and insights that solve complex business challenges and create measurable value.
- Establish product success metrics and monitor performance, utilization, and outcomes to drive continuous improvement and maximize return on investment.
- Influence and align cross-functional stakeholders, balancing competing priorities while driving execution in a fast-paced and evolving environment.
- Serve as a trusted advisor to GA leadership, translating strategic goals into actionable plans and ensuring successful execution across the organization.
Required Qualifications
- 10+ years of experience in Business Management, Strategic Planning, or related roles, with a proven track record of driving organizational effectiveness, building scalable processes, and delivering executive-level presentations and communications.
- 8+ years of experience leveraging data analytics and financial modeling to influence strategic decisions and drive measurable business outcomes.
- 7+ years of product management experience leading data, analytics, or AI-driven products in a complex enterprise environment.
- 6+ years of experience solving complex business problems, with the ability to operate effectively at both strategic and execution levels.
- 6+ years of experience influencing and partnering with senior leaders and cross-functional stakeholders through strong communication, storytelling, and presentation skills.
- 4+ years of experience navigating ambiguity and driving alignment in fast-paced, evolving environments.
- 4+ years of demonstrated success leading initiatives from concept through execution, consistently delivering high-quality results on time and achieving measurable business impact.
Preferred Qualifications
- Experience partnering with data engineers and data scientists to deliver solutions.
- Experience with AI, analytics, or data products.
- Healthcare industry experience.
Education
- Bachelor's degree in Business, Analytics, Data Science, Economics, Finance, or a related quantitative field required.
- Master's degree or MBA preferred.
Pay Range
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As the Director, Business Management & Data Products – Growth Analytics, you will serve as a strategic partner to Growth Analytics (GA) leadership, helping shape organizational strategy, inform key business decisions, and drive execution of critical priorities. In this highly visible role, you will lead executive-facing initiatives including performance scorecards and reporting, leadership communications and Town Hall content, financial planning and modeling, workforce and headcount management, and employee engagement and culture programs.
In addition, you will own the vision, roadmap, prioritization, and delivery of AI- and analytics-driven data products that enable business insights and accelerate decision-making across the organization. You will be accountable for product outcomes, stakeholder alignment, and the successful development and adoption of innovative data solutions.
This role requires a unique combination of strategic thinking, operational excellence, product management expertise, and executive presence. The ideal candidate is a strong communicator, skilled at influencing across all levels of the organization, and thrives in a fast-paced, ambiguous environment while driving clarity, alignment, and measurable business impact.
Key Responsibilities
- Partner with Growth Analytics (GA) leadership to drive strategic initiatives and lead high-impact projects, including executive presentations, business reviews, innovation workshops, and leadership communications.
- Develop executive-facing scorecards, dashboards, and performance reporting that enable data-driven decision-making and provide visibility into organizational priorities and outcomes.
- Support business management activities, including financial planning and modeling, workforce planning, headcount management, and operational reviews.
- Foster a high-performing and inclusive Growth Analytics culture by leading organizational initiatives, employee engagement programs, team events, and change management efforts.
- Define and communicate a clear vision, strategy, and roadmap for Growth Analytics data, analytics, and AI-powered products, ensuring alignment with organizational objectives and business priorities.
- Own the end-to-end product lifecycle for analytics and AI-driven solutions, from opportunity identification and prioritization through delivery, adoption, and measurement of business impact.
- Partner closely with data engineers, data scientists, analytics teams, and business stakeholders to deliver scalable products and insights that solve complex business challenges and create measurable value.
- Establish product success metrics and monitor performance, utilization, and outcomes to drive continuous improvement and maximize return on investment.
- Influence and align cross-functional stakeholders, balancing competing priorities while driving execution in a fast-paced and evolving environment.
- Serve as a trusted advisor to GA leadership, translating strategic goals into actionable plans and ensuring successful execution across the organization.
Required Qualifications
- 10+ years of experience in Business Management, Strategic Planning, or related roles, with a proven track record of driving organizational effectiveness, building scalable processes, and delivering executive-level presentations and communications.
- 8+ years of experience leveraging data analytics and financial modeling to influence strategic decisions and drive measurable business outcomes.
- 7+ years of product management experience leading data, analytics, or AI-driven products in a complex enterprise environment.
- 6+ years of experience solving complex business problems, with the ability to operate effectively at both strategic and execution levels.
- 6+ years of experience influencing and partnering with senior leaders and cross-functional stakeholders through strong communication, storytelling, and presentation skills.
- 4+ years of experience navigating ambiguity and driving alignment in fast-paced, evolving environments.
- 4+ years of demonstrated success leading initiatives from concept through execution, consistently delivering high-quality results on time and achieving measurable business impact.
Preferred Qualifications
- Experience partnering with data engineers and data scientists to deliver solutions.
- Experience with AI, analytics, or data products.
- Healthcare industry experience.
Education
- Bachelor's degree in Business, Analytics, Data Science, Economics, Finance, or a related quantitative field required.
- Master's degree or MBA preferred.
Pay Range
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 57 Customer Service Management Jobs in Mississippi
Find roles in Mississippi that match your experience and apply in just a few clicks.
Find JobsCustomer Service Management Jobs by City in Mississippi
Where Mississippi roles are concentrated, by current openings.
Customer Service Management Job Market in Mississippi
A snapshot from current Mississippi openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Education
- Retail
- Insurance
- Manufacturing
What Mississippi Employers Look For
The qualifications that appear most often in customer service management jobs across Mississippi.
- Bachelor's degree in business administration, management, or a related field preferred
- Three or more years of customer service supervisory or team lead experience required
- Demonstrated ability to manage performance metrics and service quality standards
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Strong conflict resolution skills and experience handling escalated customer issues
- Availability for shift flexibility including evenings or weekends in high-volume operations
Customer Service Management Jobs in Mississippi: Frequently Asked Questions
How do you become a customer service management in Mississippi?
Customer service management in Mississippi does not require a state-issued license, but most employers expect a bachelor's degree in business, communications, or a related field alongside demonstrated supervisory experience. The practical path typically starts in a frontline customer service role, then progresses to team lead before moving into a management position. Employers in Mississippi's banking, healthcare, and retail sectors often promote from within, so building a record in a high-volume Mississippi contact center or retail operation is a concrete starting point.
Which companies hire customer service managements in Mississippi?
Employers hiring customer service managements in Mississippi right now include Enterprise Mobility, Singing River Health System, and CVS Health, based on current listings on Migrate Mate as of July 2026. Mississippi's contact center industry, anchored by telecommunications and financial services firms operating out of Jackson and the Gulf Coast, keeps demand for experienced managers consistent throughout the year.
Which Mississippi cities have the most customer service management jobs?
Jackson, Gulfport, and Pascagoula are the Mississippi cities with the most customer service management openings. Jackson leads as the state capital and primary business hub, where banking institutions, healthcare networks, and large contact center operations are headquartered, while Gulfport and Hattiesburg draw openings from hospitality, retail, and regional distribution employers concentrated along the Gulf Coast and the Highway 98 corridor.
Are there remote customer service management jobs in Mississippi?
Yes, and they are more common than in many management fields because customer service operations increasingly run on cloud-based platforms that do not require an on-site presence. About 38% of customer service management openings tied to Mississippi are remote or hybrid as of July 2026, reflecting how widely Mississippi employers have adopted distributed team structures. The roles most likely to be fully remote are contact center manager and client success manager positions, where oversight is handled through digital dashboards rather than a physical floor.
How can I get hired as a customer service management in Mississippi with little or no experience?
The most realistic entry path is securing a frontline or team lead role at a Mississippi contact center or large retailer and building measurable results before pursuing a management title. C Spire and Regions Bank both run internal advancement programs that move high-performing associates into supervisory roles. Completing a business or communications degree at a Mississippi institution, or earning a Customer Service Manager certification, signals readiness to employers. Lateral moves from sales coordination or operations associate roles at Mississippi distribution and logistics employers also open management doors.
Where can I find and apply to customer service management jobs in Mississippi?
You can find and apply to customer service management jobs in Mississippi on Migrate Mate, which lists current openings from employers across the state. Search the listings to find roles that match your experience level, industry background, and preferred location, then apply directly to the ones that fit.
See All 57 Customer Service Management Jobs in Mississippi
Find roles in Mississippi that match your experience and apply in just a few clicks.
Find Jobs