Customer Service Management Jobs in New Hampshire
Customer Service Management jobs in New Hampshire concentrate in retail, financial services, insurance, healthcare administration, and hospitality, with demand from entry-level team leads through senior operations directors. Manchester, Nashua, and Concord anchor most of the hiring, where employers like Fidelity Investments, Liberty Mutual, and Dartmouth Health maintain significant operations. The most in-demand specialties are contact center management, client success leadership, and customer operations oversight. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 83+ Customer Service Management jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As the Director, Business Management & Data Products – Growth Analytics, you will serve as a strategic partner to Growth Analytics (GA) leadership, helping shape organizational strategy, inform key business decisions, and drive execution of critical priorities. In this highly visible role, you will lead executive-facing initiatives including performance scorecards and reporting, leadership communications and Town Hall content, financial planning and modeling, workforce and headcount management, and employee engagement and culture programs.
In addition, you will own the vision, roadmap, prioritization, and delivery of AI- and analytics-driven data products that enable business insights and accelerate decision-making across the organization. You will be accountable for product outcomes, stakeholder alignment, and the successful development and adoption of innovative data solutions.
This role requires a unique combination of strategic thinking, operational excellence, product management expertise, and executive presence. The ideal candidate is a strong communicator, skilled at influencing across all levels of the organization, and thrives in a fast-paced, ambiguous environment while driving clarity, alignment, and measurable business impact.
Key Responsibilities
- Partner with Growth Analytics (GA) leadership to drive strategic initiatives and lead high-impact projects, including executive presentations, business reviews, innovation workshops, and leadership communications.
- Develop executive-facing scorecards, dashboards, and performance reporting that enable data-driven decision-making and provide visibility into organizational priorities and outcomes.
- Support business management activities, including financial planning and modeling, workforce planning, headcount management, and operational reviews.
- Foster a high-performing and inclusive Growth Analytics culture by leading organizational initiatives, employee engagement programs, team events, and change management efforts.
- Define and communicate a clear vision, strategy, and roadmap for Growth Analytics data, analytics, and AI-powered products, ensuring alignment with organizational objectives and business priorities.
- Own the end-to-end product lifecycle for analytics and AI-driven solutions, from opportunity identification and prioritization through delivery, adoption, and measurement of business impact.
- Partner closely with data engineers, data scientists, analytics teams, and business stakeholders to deliver scalable products and insights that solve complex business challenges and create measurable value.
- Establish product success metrics and monitor performance, utilization, and outcomes to drive continuous improvement and maximize return on investment.
- Influence and align cross-functional stakeholders, balancing competing priorities while driving execution in a fast-paced and evolving environment.
- Serve as a trusted advisor to GA leadership, translating strategic goals into actionable plans and ensuring successful execution across the organization.
Required Qualifications
- 10+ years of experience in Business Management, Strategic Planning, or related roles, with a proven track record of driving organizational effectiveness, building scalable processes, and delivering executive-level presentations and communications.
- 8+ years of experience leveraging data analytics and financial modeling to influence strategic decisions and drive measurable business outcomes.
- 7+ years of product management experience leading data, analytics, or AI-driven products in a complex enterprise environment.
- 6+ years of experience solving complex business problems, with the ability to operate effectively at both strategic and execution levels.
- 6+ years of experience influencing and partnering with senior leaders and cross-functional stakeholders through strong communication, storytelling, and presentation skills.
- 4+ years of experience navigating ambiguity and driving alignment in fast-paced, evolving environments.
- 4+ years of demonstrated success leading initiatives from concept through execution, consistently delivering high-quality results on time and achieving measurable business impact.
Preferred Qualifications
- Experience partnering with data engineers and data scientists to deliver solutions.
- Experience with AI, analytics, or data products.
- Healthcare industry experience.
Education
- Bachelor's degree in Business, Analytics, Data Science, Economics, Finance, or a related quantitative field required.
- Master's degree or MBA preferred.
Pay Range
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As the Director, Business Management & Data Products – Growth Analytics, you will serve as a strategic partner to Growth Analytics (GA) leadership, helping shape organizational strategy, inform key business decisions, and drive execution of critical priorities. In this highly visible role, you will lead executive-facing initiatives including performance scorecards and reporting, leadership communications and Town Hall content, financial planning and modeling, workforce and headcount management, and employee engagement and culture programs.
In addition, you will own the vision, roadmap, prioritization, and delivery of AI- and analytics-driven data products that enable business insights and accelerate decision-making across the organization. You will be accountable for product outcomes, stakeholder alignment, and the successful development and adoption of innovative data solutions.
This role requires a unique combination of strategic thinking, operational excellence, product management expertise, and executive presence. The ideal candidate is a strong communicator, skilled at influencing across all levels of the organization, and thrives in a fast-paced, ambiguous environment while driving clarity, alignment, and measurable business impact.
Key Responsibilities
- Partner with Growth Analytics (GA) leadership to drive strategic initiatives and lead high-impact projects, including executive presentations, business reviews, innovation workshops, and leadership communications.
- Develop executive-facing scorecards, dashboards, and performance reporting that enable data-driven decision-making and provide visibility into organizational priorities and outcomes.
- Support business management activities, including financial planning and modeling, workforce planning, headcount management, and operational reviews.
- Foster a high-performing and inclusive Growth Analytics culture by leading organizational initiatives, employee engagement programs, team events, and change management efforts.
- Define and communicate a clear vision, strategy, and roadmap for Growth Analytics data, analytics, and AI-powered products, ensuring alignment with organizational objectives and business priorities.
- Own the end-to-end product lifecycle for analytics and AI-driven solutions, from opportunity identification and prioritization through delivery, adoption, and measurement of business impact.
- Partner closely with data engineers, data scientists, analytics teams, and business stakeholders to deliver scalable products and insights that solve complex business challenges and create measurable value.
- Establish product success metrics and monitor performance, utilization, and outcomes to drive continuous improvement and maximize return on investment.
- Influence and align cross-functional stakeholders, balancing competing priorities while driving execution in a fast-paced and evolving environment.
- Serve as a trusted advisor to GA leadership, translating strategic goals into actionable plans and ensuring successful execution across the organization.
Required Qualifications
- 10+ years of experience in Business Management, Strategic Planning, or related roles, with a proven track record of driving organizational effectiveness, building scalable processes, and delivering executive-level presentations and communications.
- 8+ years of experience leveraging data analytics and financial modeling to influence strategic decisions and drive measurable business outcomes.
- 7+ years of product management experience leading data, analytics, or AI-driven products in a complex enterprise environment.
- 6+ years of experience solving complex business problems, with the ability to operate effectively at both strategic and execution levels.
- 6+ years of experience influencing and partnering with senior leaders and cross-functional stakeholders through strong communication, storytelling, and presentation skills.
- 4+ years of experience navigating ambiguity and driving alignment in fast-paced, evolving environments.
- 4+ years of demonstrated success leading initiatives from concept through execution, consistently delivering high-quality results on time and achieving measurable business impact.
Preferred Qualifications
- Experience partnering with data engineers and data scientists to deliver solutions.
- Experience with AI, analytics, or data products.
- Healthcare industry experience.
Education
- Bachelor's degree in Business, Analytics, Data Science, Economics, Finance, or a related quantitative field required.
- Master's degree or MBA preferred.
Pay Range
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 83 Customer Service Management Jobs in New Hampshire
Find roles in New Hampshire that match your experience and apply in just a few clicks.
Find JobsCustomer Service Management Jobs by City in New Hampshire
Where New Hampshire roles are concentrated, by current openings.
Customer Service Management Job Market in New Hampshire
A snapshot from current New Hampshire openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Education
- Construction & Real Estate
- Insurance
- Distribution & Wholesale
What New Hampshire Employers Look For
The qualifications that appear most often in customer service management jobs across New Hampshire.
- Minimum three to five years of customer service or team leadership experience required
- Demonstrated ability to manage and develop front-line customer service staff
- Proficiency with CRM platforms such as Salesforce or ServiceNow
- Strong data analysis skills for monitoring service metrics and KPIs
- Experience managing escalations and developing customer retention strategies
- Bachelor's degree in business, communications, or a related field preferred
Customer Service Management Jobs in New Hampshire: Frequently Asked Questions
How do you become a customer service management in New Hampshire?
Customer service management in New Hampshire does not require a state-issued license, so the path runs through experience and education. Most employers look for candidates who have moved up through frontline customer service roles into supervisory positions, ideally with a bachelor's degree in business, communications, or a related field. Employers in Manchester and Nashua, particularly in financial services and healthcare administration, commonly promote from within or hire candidates with demonstrated team lead experience and strong metrics.
Which companies hire customer service managements in New Hampshire?
Companies currently hiring customer service managements in New Hampshire include Fidelity Investments, The Granite, and CVS Health, per current listings on Migrate Mate as of July 2026. New Hampshire's financial services, insurance, and healthcare sectors tend to drive the steadiest demand for experienced customer service managers across the state.
Which New Hampshire cities have the most customer service management jobs?
Merrimack, Concord, and Manchester have the most customer service management openings in New Hampshire. Manchester and Nashua lead because they host the largest concentrations of financial services firms, insurance companies, and corporate offices, while Concord draws demand as the state capital with a significant government and healthcare administration presence that requires dedicated customer-facing management.
Are there remote customer service management jobs in New Hampshire?
Yes, and more than most fields, since customer service management work is well-suited to remote oversight of distributed or phone-based teams. About 53% of customer service management openings tied to New Hampshire are remote or hybrid as of July 2026, reflecting how widely companies have adopted flexible arrangements for this role. Contact center management and client success leadership positions tend to offer the most remote flexibility.
How can I get hired as a customer service management in New Hampshire with little or no experience?
The most realistic entry path is moving into a team lead or supervisor role from within a frontline customer service position, which many large New Hampshire employers in Manchester and Nashua actively support through internal promotion. Financial services companies like Fidelity Investments and healthcare organizations like Dartmouth Health frequently hire associate or junior managers from their own service teams. Building proficiency in a CRM platform and earning a customer service certification through an industry body strengthens a candidacy significantly.
Where can I find and apply to customer service management jobs in New Hampshire?
You can find and apply to customer service management jobs in New Hampshire on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that match your experience and target location, and apply directly to the positions that fit.
See All 83 Customer Service Management Jobs in New Hampshire
Find roles in New Hampshire that match your experience and apply in just a few clicks.
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