Customer Service Management Jobs in Ohio

INTRODUCTION

The Customer Service Supervisor I, under guidance of the Customer Service Country Manager, is responsible for the day-to-day management of the Customer Service team and its activities. This includes, but is not limited to, managing resources, performance management and development, and providing coaching as necessary. In addition, the Customer Service Supervisor I will focus on process improvements within the Department as well as identifying/implementing change to maintain the strategic vision of the Department. Finally, the Customer Service Supervisor I will work with the Customer to establish and maintain a Customer business relationship to provide total Customer satisfaction and increase sales.

POSITION RESPONSIBILITIES:

• Managing a team of customer service associates, focusing on time & attendance, performance reviews, and career development
• Developing self-directed teams that provide excellent service to our Customers
• Meeting customer requirements by implementing the most efficient processes available
• Reinforcing a positive team atmosphere
• Builds and maintains strong business relationships with Customers to drive an exceptional Customer experience
• Understands business processes and makes proactive decisions, effectively solving Customer issues, and increasing sales
• Independently, or as a team member, investigates and resolves Customer issues
• Identifies and drives corrective actions and improvement projects that will raise Customer satisfaction levels
• Teaching team members to solve problems and empowering them, when appropriate, to implement solutions on their own
• Performing various administrative tasks inherent in the position

Job Requirements

• Due to ITAR regulations, current US citizenship or US lawful permanent residency (green card) is required to apply for this position
• Proficiency in SAP
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
• Strong analytical skills
• Strong interpersonal skills and ability to consistently demonstrate working in a team
• Ability to work with all levels within the Supply Chain
• Strong strategic thinker
• Time management
• Attention to detail
• Strong organizational skills
• Strong written business and technical communication skills
• Assesses personal performance against established measures using strong analytical skills
• Project management skills in execution of business process projects
• Proven ability to engage others and develop strong, positive working relationships
• Strong customer orientation
• Ability to work well with little supervision
• Ability to train and develop junior staff

WHAT YOUR BACKGROUND SHOULD LOOK LIKE

• Bachelor’s degree strongly preferred
• 2-4 years’ experience in Customer Service role or prior related work
• Prior supervisory experience preferred
• Familiar with Lean/Six Sigma methodologies

COMPETENCIES

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

COMPENSATION

• Competitive base salary commensurate with experience: $55,700 – $83,600 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

JOB LOCATIONS:

Posting City: Miamisburg
Job Country: United States
Travel Required: Less than 10%
Requisition ID: 153654
Workplace Type: Remote
External Careers Page: Customer Service