Customer Service Management Jobs in South Dakota
Customer Service Management jobs in South Dakota concentrate in retail, banking, insurance, healthcare administration, and telecommunications, with openings at every level from team supervisor to regional director. Sioux Falls, Rapid City, and Aberdeen are the primary hiring centers, anchored by employers like Sanford Health, Wells Fargo, and Citibank, all of which maintain substantial customer-facing operations in the state. The most in-demand specialties are call center leadership, client relations management, and retail operations supervision. See the openings below and apply to the ones that match your experience.
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Showing 5 of 43+ Customer Service Management jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As the Director, Business Management & Data Products – Growth Analytics, you will serve as a strategic partner to Growth Analytics (GA) leadership, helping shape organizational strategy, inform key business decisions, and drive execution of critical priorities. In this highly visible role, you will lead executive-facing initiatives including performance scorecards and reporting, leadership communications and Town Hall content, financial planning and modeling, workforce and headcount management, and employee engagement and culture programs.
In addition, you will own the vision, roadmap, prioritization, and delivery of AI- and analytics-driven data products that enable business insights and accelerate decision-making across the organization. You will be accountable for product outcomes, stakeholder alignment, and the successful development and adoption of innovative data solutions.
This role requires a unique combination of strategic thinking, operational excellence, product management expertise, and executive presence. The ideal candidate is a strong communicator, skilled at influencing across all levels of the organization, and thrives in a fast-paced, ambiguous environment while driving clarity, alignment, and measurable business impact.
Key Responsibilities
- Partner with Growth Analytics (GA) leadership to drive strategic initiatives and lead high-impact projects, including executive presentations, business reviews, innovation workshops, and leadership communications.
- Develop executive-facing scorecards, dashboards, and performance reporting that enable data-driven decision-making and provide visibility into organizational priorities and outcomes.
- Support business management activities, including financial planning and modeling, workforce planning, headcount management, and operational reviews.
- Foster a high-performing and inclusive Growth Analytics culture by leading organizational initiatives, employee engagement programs, team events, and change management efforts.
- Define and communicate a clear vision, strategy, and roadmap for Growth Analytics data, analytics, and AI-powered products, ensuring alignment with organizational objectives and business priorities.
- Own the end-to-end product lifecycle for analytics and AI-driven solutions, from opportunity identification and prioritization through delivery, adoption, and measurement of business impact.
- Partner closely with data engineers, data scientists, analytics teams, and business stakeholders to deliver scalable products and insights that solve complex business challenges and create measurable value.
- Establish product success metrics and monitor performance, utilization, and outcomes to drive continuous improvement and maximize return on investment.
- Influence and align cross-functional stakeholders, balancing competing priorities while driving execution in a fast-paced and evolving environment.
- Serve as a trusted advisor to GA leadership, translating strategic goals into actionable plans and ensuring successful execution across the organization.
Required Qualifications
- 10+ years of experience in Business Management, Strategic Planning, or related roles, with a proven track record of driving organizational effectiveness, building scalable processes, and delivering executive-level presentations and communications.
- 8+ years of experience leveraging data analytics and financial modeling to influence strategic decisions and drive measurable business outcomes.
- 7+ years of product management experience leading data, analytics, or AI-driven products in a complex enterprise environment.
- 6+ years of experience solving complex business problems, with the ability to operate effectively at both strategic and execution levels.
- 6+ years of experience influencing and partnering with senior leaders and cross-functional stakeholders through strong communication, storytelling, and presentation skills.
- 4+ years of experience navigating ambiguity and driving alignment in fast-paced, evolving environments.
- 4+ years of demonstrated success leading initiatives from concept through execution, consistently delivering high-quality results on time and achieving measurable business impact.
Preferred Qualifications
- Experience partnering with data engineers and data scientists to deliver solutions.
- Experience with AI, analytics, or data products.
- Healthcare industry experience.
Education
- Bachelor's degree in Business, Analytics, Data Science, Economics, Finance, or a related quantitative field required.
- Master's degree or MBA preferred.
Pay Range
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As the Director, Business Management & Data Products – Growth Analytics, you will serve as a strategic partner to Growth Analytics (GA) leadership, helping shape organizational strategy, inform key business decisions, and drive execution of critical priorities. In this highly visible role, you will lead executive-facing initiatives including performance scorecards and reporting, leadership communications and Town Hall content, financial planning and modeling, workforce and headcount management, and employee engagement and culture programs.
In addition, you will own the vision, roadmap, prioritization, and delivery of AI- and analytics-driven data products that enable business insights and accelerate decision-making across the organization. You will be accountable for product outcomes, stakeholder alignment, and the successful development and adoption of innovative data solutions.
This role requires a unique combination of strategic thinking, operational excellence, product management expertise, and executive presence. The ideal candidate is a strong communicator, skilled at influencing across all levels of the organization, and thrives in a fast-paced, ambiguous environment while driving clarity, alignment, and measurable business impact.
Key Responsibilities
- Partner with Growth Analytics (GA) leadership to drive strategic initiatives and lead high-impact projects, including executive presentations, business reviews, innovation workshops, and leadership communications.
- Develop executive-facing scorecards, dashboards, and performance reporting that enable data-driven decision-making and provide visibility into organizational priorities and outcomes.
- Support business management activities, including financial planning and modeling, workforce planning, headcount management, and operational reviews.
- Foster a high-performing and inclusive Growth Analytics culture by leading organizational initiatives, employee engagement programs, team events, and change management efforts.
- Define and communicate a clear vision, strategy, and roadmap for Growth Analytics data, analytics, and AI-powered products, ensuring alignment with organizational objectives and business priorities.
- Own the end-to-end product lifecycle for analytics and AI-driven solutions, from opportunity identification and prioritization through delivery, adoption, and measurement of business impact.
- Partner closely with data engineers, data scientists, analytics teams, and business stakeholders to deliver scalable products and insights that solve complex business challenges and create measurable value.
- Establish product success metrics and monitor performance, utilization, and outcomes to drive continuous improvement and maximize return on investment.
- Influence and align cross-functional stakeholders, balancing competing priorities while driving execution in a fast-paced and evolving environment.
- Serve as a trusted advisor to GA leadership, translating strategic goals into actionable plans and ensuring successful execution across the organization.
Required Qualifications
- 10+ years of experience in Business Management, Strategic Planning, or related roles, with a proven track record of driving organizational effectiveness, building scalable processes, and delivering executive-level presentations and communications.
- 8+ years of experience leveraging data analytics and financial modeling to influence strategic decisions and drive measurable business outcomes.
- 7+ years of product management experience leading data, analytics, or AI-driven products in a complex enterprise environment.
- 6+ years of experience solving complex business problems, with the ability to operate effectively at both strategic and execution levels.
- 6+ years of experience influencing and partnering with senior leaders and cross-functional stakeholders through strong communication, storytelling, and presentation skills.
- 4+ years of experience navigating ambiguity and driving alignment in fast-paced, evolving environments.
- 4+ years of demonstrated success leading initiatives from concept through execution, consistently delivering high-quality results on time and achieving measurable business impact.
Preferred Qualifications
- Experience partnering with data engineers and data scientists to deliver solutions.
- Experience with AI, analytics, or data products.
- Healthcare industry experience.
Education
- Bachelor's degree in Business, Analytics, Data Science, Economics, Finance, or a related quantitative field required.
- Master's degree or MBA preferred.
Pay Range
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 43 Customer Service Management Jobs in South Dakota
Find roles in South Dakota that match your experience and apply in just a few clicks.
Find JobsCustomer Service Management Jobs by City in South Dakota
Where South Dakota roles are concentrated, by current openings.
Customer Service Management Job Market in South Dakota
A snapshot from current South Dakota openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What South Dakota Employers Look For
The qualifications that appear most often in customer service management jobs across South Dakota.
- Bachelor's degree in business administration, communications, or a related field preferred
- Proven experience leading customer service teams in a supervisory or management role
- Strong proficiency with CRM software and customer service performance metrics
- Demonstrated ability to develop, coach, and retain frontline customer service staff
- Experience managing escalations and resolving complex customer complaints effectively
- Familiarity with workforce scheduling tools and contact center operations platforms
Customer Service Management Jobs in South Dakota: Frequently Asked Questions
How do you become a customer service management in South Dakota?
Most employers in South Dakota look for candidates with a bachelor's degree in business, communications, or a related field, combined with direct supervisory experience in a customer-facing environment. There is no state-issued license required to work in customer service management in South Dakota. Building experience in industries prominent in the state, such as healthcare administration, banking, or retail, and earning recognized credentials like a Certified Customer Service Professional designation, strengthens a candidate's profile considerably.
Which companies hire customer service managements in South Dakota?
South Dakota customer service management roles are posted by Monument Health, Ryder System, and Pathward and others right now, based on current listings on Migrate Mate as of July 2026. South Dakota's strong presence of financial services firms, regional healthcare systems, and large retail operations means consistent year-round demand for experienced customer service managers.
Which South Dakota cities have the most customer service management jobs?
Sioux Falls, Rapid City, and Pierre have the most customer service management openings in South Dakota. Sioux Falls drives the largest share of demand as the state's commercial and financial hub, home to major banking and insurance operations, while Rapid City's growing retail and healthcare sectors and Aberdeen's regional call center presence round out the distribution of available roles.
Are there remote customer service management jobs in South Dakota?
Yes, and more than many management fields, since customer service management lends itself well to remote oversight of distributed teams. About 56% of customer service management openings tied to South Dakota are remote or hybrid as of July 2026, reflecting the broader shift toward distributed contact center models. Roles focused on digital channels, CRM oversight, and remote team leadership are most likely to offer fully remote or hybrid arrangements.
How can I get hired as a customer service management in South Dakota with little or no experience?
The most realistic entry path is moving into a team lead or shift supervisor role from a frontline customer service position at a major South Dakota employer like Sanford Health, Citibank, or a large retail chain, where internal promotion pipelines are common. Applying directly to associate manager or supervisor-in-training programs at South Dakota's regional banks and healthcare systems gives candidates without formal management titles a structured way in. Earning a customer service or contact center certification while working in a frontline role signals readiness for management responsibility and helps candidates stand out.
Where can I find and apply to customer service management jobs in South Dakota?
You can find and apply to customer service management jobs in South Dakota on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that match your background and location, and apply directly to the positions that fit.
See All 43 Customer Service Management Jobs in South Dakota
Find roles in South Dakota that match your experience and apply in just a few clicks.
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