Customer Service Representative Jobs in Aurora, IL

Are you an experienced bilingual insurance customer service professional who can confidently help customers in both English and Spanish?

Hupp Family Agencies is looking for a skilled, dependable, and organized Bilingual Insurance Customer Service Representative to join our growing agency. This role is for someone who already understands insurance service, customer support, policy changes, billing questions, renewals, retention, follow up, and agency workflows.

This is not an entry level position. We are looking for someone with insurance experience who can step in, communicate clearly, support customers, and help keep the agency running smoothly.

Spanish speaking ability is required. Insurance customer service experience is required. Prior Allstate experience is strongly preferred.

If you are bilingual, experienced, detail oriented, and enjoy helping customers, this is a strong opportunity to grow with a fast moving insurance agency.

Salary Range: $50,000.00 per year

Annual Base Salary Based on Experience

Bilingual English and Spanish required

Insurance customer service experience required

Property and Casualty insurance experience required

Active Property and Casualty license strongly preferred

Allstate experience strongly preferred

Minimum 3 to 5 years of insurance customer service experience preferred

Strong understanding of personal lines insurance including auto, home, renters, umbrella, and related policy documents

Experience handling billing, policy changes, renewals, coverage questions, claims guidance, documents, and customer concerns

Excellent phone skills and professional communication in both English and Spanish

Strong attention to detail and ability to document activity accurately

Highly organized and able to manage a high volume of customer requests

Comfortable using agency management systems, email, phone systems, texting tools, and insurance carrier platforms

Dependable, accountable, and able to work in a fast paced insurance agency environment

Positive attitude, team first mindset, and willingness to be coached

Assist English and Spanish speaking customers by phone, email, text, and agency systems with policy questions and service requests

Handle billing questions, policy changes, proof of insurance, ID cards, mortgagee updates, lienholder updates, documents, renewals, and general account support

Communicate clearly and professionally in both English and Spanish

Help customers understand coverage, policy changes, billing concerns, and next steps

Support customer retention by identifying concerns, solving problems, and helping customers stay protected

Review accounts for coverage gaps, renewal issues, missing documents, and follow up opportunities

Document all customer interactions accurately and timely in agency systems

Work closely with sales and service teams to make sure customer needs are handled quickly and correctly

Manage multiple customer requests throughout the day while staying organized and focused

Follow agency procedures, carrier guidelines, and compliance expectations

Create a strong customer experience that builds trust and long term relationships