Senior Level Customer Support Administrator Jobs
Senior level customer support administrator jobs place experienced professionals in charge of support operations, escalation frameworks, and the teams and processes that keep service delivery running at scale. Openings concentrate in Technology & Software, Education, and Construction & Real Estate, with a mix of on-site, remote, and hybrid settings across employers like Conduent, National Institutes of Health, and DMI hiring at this level now.
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Job Title: Database Administrator III
Open Date: 08/07/2026
Requisition Number: PRN45831B
Career Progression Track: P00
Track Level: P3 - Career
FLSA Code: Computer Employee
Patient Sensitive Job Code?: No
Standard Hours per Week: 40
Full Time or Part Time?: Full Time
Shift: Day
Work Schedule Summary: M-F 8:00am to 5:00pm, with weekly On-Call rotations across team members, including after normal business hours covering 24/7/365 schedule.
VP Area: President
Department: 01555 - UIT INFRASTRUCTURE & OPS
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $110,000 to $117,000
Close Date: 11/30/2026
Job Summary
Perform activities related to the administration, maintenance, and optimization of database environments, ensuring high availability, performance, security, and reliability. Collaborate with team members, customers, and management to assess database capabilities, resolve complex issues, and support business objectives. Recognized as a highly skilled and proficient technical professional, this role is entrusted with critical systems and sensitive data that require sound technical expertise and strong decision-making. Independently performs complex, high-impact work under minimal supervision, exercising exceptional judgment to evaluate risks, prioritize competing demands, troubleshoot issues, and implement solutions that protect the stability, integrity, and availability of enterprise database systems.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
Database Administrator III
The Database Administrator (DBA) is responsible for ensuring the availability, performance, security, and reliability of enterprise database platforms.
This role manages database monitoring, health checks, alert response, performance tuning, storage and capacity planning, backup and recovery, disaster recovery, encryption, user access controls, and audit compliance.
The DBA partners closely with application teams and business stakeholders to provision databases, support ServiceNow requests, perform data refreshes, troubleshoot issues, and maintain service availability.
Additionally, the position works on platform modernization initiatives through automation, cloud adoption, virtualization, and the implementation of database upgrades, patches, and vulnerability remediation to ensure a secure, efficient, and highly resilient database environment.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Database Administrator, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.
Preferences
Technical Certifications in following technologies:
- Database Administration: SQL Server, Oracle, and MySQL
- Cloud: AWS, Azure, GCP, OCI
Type: Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Job Title: Database Administrator III
Open Date: 08/07/2026
Requisition Number: PRN45831B
Career Progression Track: P00
Track Level: P3 - Career
FLSA Code: Computer Employee
Patient Sensitive Job Code?: No
Standard Hours per Week: 40
Full Time or Part Time?: Full Time
Shift: Day
Work Schedule Summary: M-F 8:00am to 5:00pm, with weekly On-Call rotations across team members, including after normal business hours covering 24/7/365 schedule.
VP Area: President
Department: 01555 - UIT INFRASTRUCTURE & OPS
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $110,000 to $117,000
Close Date: 11/30/2026
Job Summary
Perform activities related to the administration, maintenance, and optimization of database environments, ensuring high availability, performance, security, and reliability. Collaborate with team members, customers, and management to assess database capabilities, resolve complex issues, and support business objectives. Recognized as a highly skilled and proficient technical professional, this role is entrusted with critical systems and sensitive data that require sound technical expertise and strong decision-making. Independently performs complex, high-impact work under minimal supervision, exercising exceptional judgment to evaluate risks, prioritize competing demands, troubleshoot issues, and implement solutions that protect the stability, integrity, and availability of enterprise database systems.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
Database Administrator III
The Database Administrator (DBA) is responsible for ensuring the availability, performance, security, and reliability of enterprise database platforms.
This role manages database monitoring, health checks, alert response, performance tuning, storage and capacity planning, backup and recovery, disaster recovery, encryption, user access controls, and audit compliance.
The DBA partners closely with application teams and business stakeholders to provision databases, support ServiceNow requests, perform data refreshes, troubleshoot issues, and maintain service availability.
Additionally, the position works on platform modernization initiatives through automation, cloud adoption, virtualization, and the implementation of database upgrades, patches, and vulnerability remediation to ensure a secure, efficient, and highly resilient database environment.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Database Administrator, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.
Preferences
Technical Certifications in following technologies:
- Database Administration: SQL Server, Oracle, and MySQL
- Cloud: AWS, Azure, GCP, OCI
Type: Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
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Top Industries Hiring
- Technology & Software10
- Education4
- Construction & Real Estate3
- Consulting & Professional Services3
- Science & Research2
Senior Level Customer Support Administrator Jobs: Frequently Asked Questions
How do I get a senior level customer support administrator job?
Employers at this level look for candidates who have owned support operations end-to-end, not just executed tasks within them. Demonstrating that you have redesigned workflows, led a team through a system migration, or built escalation protocols from scratch carries more weight than tenure alone. Highlighting measurable improvements in resolution times, customer satisfaction scores, or team performance gives your application a concrete edge over other senior candidates.
Which companies hire senior level customer support administrators?
Companies hiring senior level customer support administrators right now include Conduent, National Institutes of Health, and DMI, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from established organizations that run large or complex support functions and need experienced professionals who can lead teams and own outcomes independently.
Are there remote senior level customer support administrator jobs?
Yes, remote and hybrid availability is meaningful at this level. About 34% of senior level customer support administrator openings are remote or hybrid as of November 2026, reflecting employer confidence in placing experienced professionals in distributed or flexible arrangements. On-site roles still exist, particularly in industries where close coordination with operations or technical teams is a daily requirement.
What makes a customer support administrator role senior level?
Senior level roles are defined by scope and ownership. Where a mid-level administrator handles day-to-day support tasks and tickets, a senior professional owns the systems, policies, and people behind them. That means setting service standards, mentoring junior staff, leading cross-functional projects, and making decisions that affect how the entire support function performs. The role carries accountability for outcomes, not just execution.
Which industries hire the most senior level customer support administrators?
Senior level customer support administrator roles concentrate in Technology & Software, Education, and Construction & Real Estate, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive demand because they operate high-volume or complex customer relationships that require experienced professionals to maintain service quality and lead support teams at scale.