Customer Support Representative Jobs in Ohio
Customer Support Representative jobs in Ohio are open across Columbus, Cincinnati, and Cleveland and other Ohio metros, with employers like State Farm, The Western and Southern Life Insurance Company, and Mercy Health hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 488+ Customer Support Representative jobs
Open the Door to Your Future with Clopay Corporation & CornellCookson
At Clopay Corporation, we are more than just North America’s largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.
Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening – from homes to businesses and beyond.
By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America’s Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers.
We currently have an opening for a Customer Support Representative I - in-store, in our Troy, Ohio location.
Responsibilities/Principal Duties:
- Answers inbound and places outbound calls in a call center environment with the goal of increasing business, customer satisfaction and customer retention.
- Takes care of somewhat complex customer inquiries and problems and non-routine matters than those handled by Customer Support Representative I.
- Performs all order entry and invoicing functions under established automation system controls and process.
- Position is logged into ACD system at all times to ensure a 94% call answer rate.
- Secure customer payments and order changes.
- Monitor the timeliness of all orders and open job reports.
- Follow-up on complaints which may require replacements, factory servicing or other adjustments to ensure customer’s satisfaction within established policies.
- Monitor cycle times and VOC scores to meet desired goals.
- Follow-up weekly with accounts on completed jobs and upcoming installations.
- Monitor installation quality and return of completed job information.
- Communicate with Sales for issue resolution affecting performance metrics.
- Communicate with CSRs and installing dealers to maintain established install requirements.
- Communicate openly with DCs pertaining to install orders and installer assignments.
- Other duties as assigned.
Education: High school diploma and 18 months of related experience and/or training; or equivalent combination of education and experience.
Experience: Prior customer service experience, prior clerical or office experience and Microsoft Office experience.
Why Choose a Career With Us?
We don't just manufacture doors; we engineer the "front door" of the American dream and the security of global commerce. At Clopay, we believe our strength lies in our people. From our design engineers to our manufacturing associates and delivery drivers, every member of the team plays a vital role in our success.
Our team members thrive because we prioritize:
- Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
- A Culture of "What’s Next": We invest heavily in automation, sustainable materials, and smart-home integration to stay ahead of the curve.
- Commitment to People: As a Griffon Corporation company, we provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team.
- A Legacy of Expertise: Join our "Pioneer Club"—a group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
- Commitment to Innovation: We aren’t just keeping up with industry trends; we’re setting them. Whether it’s our exclusive WINDCODE® technology or our award-winning designs, we provide the tools for you to do your best work.
- Community Focused: Our success is linked to the well-being of our neighbors and communities. Through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.
Equal Opportunity Employer
Open the Door to Your Future with Clopay Corporation & CornellCookson
At Clopay Corporation, we are more than just North America’s largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.
Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening – from homes to businesses and beyond.
By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America’s Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers.
We currently have an opening for a Customer Support Representative I - in-store, in our Troy, Ohio location.
Responsibilities/Principal Duties:
- Answers inbound and places outbound calls in a call center environment with the goal of increasing business, customer satisfaction and customer retention.
- Takes care of somewhat complex customer inquiries and problems and non-routine matters than those handled by Customer Support Representative I.
- Performs all order entry and invoicing functions under established automation system controls and process.
- Position is logged into ACD system at all times to ensure a 94% call answer rate.
- Secure customer payments and order changes.
- Monitor the timeliness of all orders and open job reports.
- Follow-up on complaints which may require replacements, factory servicing or other adjustments to ensure customer’s satisfaction within established policies.
- Monitor cycle times and VOC scores to meet desired goals.
- Follow-up weekly with accounts on completed jobs and upcoming installations.
- Monitor installation quality and return of completed job information.
- Communicate with Sales for issue resolution affecting performance metrics.
- Communicate with CSRs and installing dealers to maintain established install requirements.
- Communicate openly with DCs pertaining to install orders and installer assignments.
- Other duties as assigned.
Education: High school diploma and 18 months of related experience and/or training; or equivalent combination of education and experience.
Experience: Prior customer service experience, prior clerical or office experience and Microsoft Office experience.
Why Choose a Career With Us?
We don't just manufacture doors; we engineer the "front door" of the American dream and the security of global commerce. At Clopay, we believe our strength lies in our people. From our design engineers to our manufacturing associates and delivery drivers, every member of the team plays a vital role in our success.
Our team members thrive because we prioritize:
- Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
- A Culture of "What’s Next": We invest heavily in automation, sustainable materials, and smart-home integration to stay ahead of the curve.
- Commitment to People: As a Griffon Corporation company, we provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team.
- A Legacy of Expertise: Join our "Pioneer Club"—a group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
- Commitment to Innovation: We aren’t just keeping up with industry trends; we’re setting them. Whether it’s our exclusive WINDCODE® technology or our award-winning designs, we provide the tools for you to do your best work.
- Community Focused: Our success is linked to the well-being of our neighbors and communities. Through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.
Equal Opportunity Employer
See All 488+ Customer Support Representative Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find JobsCustomer Support Representative Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Customer Support Representative Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
- State Farm213
- The Western and Southern Life Insurance Company23
- Mercy Health14
- Nationwide Children's Hospital14
- Northwestern Mutual9
Top Industries Hiring
- Insurance256
- Healthcare & Medical Services47
- Manufacturing21
- Distribution & Wholesale17
- Banking & Financial Services12
What Ohio Employers Look For
The qualifications that appear most often in customer support representative jobs across Ohio.
- 1-2 years of customer-facing experience in a support or service role
- Proficiency with a CRM or ticketing platform such as Zendesk or Salesforce
- Strong written and verbal communication skills in English
- Ability to handle high contact volume while maintaining quality scores
- High school diploma or equivalent, with some roles requiring an associate degree
- Familiarity with de-escalation techniques and conflict resolution practices
Customer Support Representative Jobs in Ohio: Frequently Asked Questions
How many customer support representative jobs are there in Ohio?
There are 488+ customer support representative openings in Ohio on Migrate Mate as of June 2026, with the most roles in Columbus, Cincinnati, and Cleveland. New positions post regularly as employers across Ohio hire.
How much do customer support representatives make in Ohio?
Customer support representatives in Ohio earn a median of about $45,610 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $31,340 for the lowest 10% to over $63,210 for the top 10%. Pay rises with experience, specialty, and employer.
Which Ohio cities have the most customer support representative jobs?
Columbus, Cincinnati, and Cleveland have the most customer support representative openings in Ohio right now, with additional roles spread across smaller metros statewide.
Which companies hire customer support representatives in Ohio?
Employers hiring customer support representatives in Ohio include State Farm, The Western and Southern Life Insurance Company, and Mercy Health, based on current listings on Migrate Mate as of June 2026.
Are there remote customer support representative jobs in Ohio?
Yes. About 8% of customer support representative openings tied to Ohio are remote or hybrid as of June 2026. The rest are on-site roles based in Ohio metros.
How do I apply for customer support representative jobs in Ohio?
You can apply to customer support representative jobs in Ohio directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Ohio location, then apply to each one that fits.
See All 488+ Customer Support Representative Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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