Developer Tools Jobs in Massachusetts

Your role at Dynatrace

Dynatrace is seeking an experienced Salesforce Service Cloud Developer driven to deliver high-quality solutions to drive successful outcomes. As a member of our team, you'll have the opportunity to design, develop, and implement Salesforce applications that leverage Service Cloud capabilities. If you're an expert in Apex, Lightning Components, and integrations with external systems, we want to hear from you.

Responsibilities

• Develop, customize, and maintain Salesforce applications with a focus on Service Cloud.
• Configure/build new and enhanced functionality in the Salesforce platform using declarative and/or programmatic solutions.
• Customize/build Salesforce Service Cloud applications using custom objects, workflows, validations, and formulas while adhering to Salesforce best practices.
• Develop and maintain Apex Classes, Triggers, Visualforce Pages, Lightning Components, and Flows.
• Participate in the design process of integrations from Salesforce with external applications and third-party services.
• Troubleshoot and resolve issues related to Salesforce performance, functionality, and integrations.
• Ensure adherence to best practices, security guidelines, and coding standards.
• Participate in unit testing, code reviews, and deployment activities.
• Actively participate/lead demos and reviews with team (as needed).
• Follow Agile software development methodology and team architecture standards.
• Participate in design, code, and test inspections throughout life cycle to identify issues/defects.

This is a remote eligible position. Candidates who live within a 45 mile radius of Boston, MA; Detroit, MI; and Denver, CO will be required to work hybrid (2 days per week) out of our Dynatrace office. Candidates are required to work EST hours for this position.

What will help you succeed

Minimum Requirements

• Must have 5+ years of experience configuring and building Salesforce solutions.
• Must have 5+ years of Salesforce Experience Cloud development experience.

Preferred Requirements

• Strong expertise in Salesforce Service Cloud (Case Management, Live Agent, Service Console, Knowledge Management, Entitlements, and SLAs).
• Proficiency in Apex, SOQL, SOSL, Visualforce, Lightning Web Components (LWC), and Flows.
• Experience with Salesforce REST and SOAP APIs, platform events, and integration patterns.
• Strong understanding of Salesforce architecture and development best practices.
• Understanding of Agile methodologies and experience with JIRA, Confluence, or other project tracking tools.
• Knowledge of Salesforce Security, Profiles, Roles, Permission Sets, and Sharing rules.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Equal Employment Opportunity

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

Note to Recruiters and Agencies: Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes —do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.

Benefits and work-life perks

We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.

Mental health support

Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.

Wellness Days

Four company-designated extra paid days off for you to recharge batteries.

Flexibility

Our hybrid working model and flexible working hours offer you the flexibility you need.

Employee Stock Purchase Plan

Purchase company stock (NYSE:DT) at a discounted price and become a shareholder.

Learn & develop

Company-wide learning perks, designated team's learning days, and more.

Volunteering day

A day of paid volunteer time to support a community or cause you care about.

Regular team events

We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!

International vibe

Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.

Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.

About Dynatrace

Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.

Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.