Mid Level Digital Business Analyst Jobs
Mid level digital business analyst jobs go to professionals ready to own projects end to end, guide junior team members, and shape business decisions with minimal oversight. Roles are predominantly remote and hybrid across Consulting & Professional Services, Technology & Software, and Investment & Asset Management, with employers like Alvarez & Marsal, HDR, and Amazon hiring at this level now.
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CarMax, the way your career should be!
About this job
The Senior Manager, CAF Customer Experience (Digital Marketing) is responsible for understanding industry best practices to drive execution of impactful omni-channel communication strategies to enhance customer satisfaction, increase payments, loyalty, and repurchase in support of the CAF strategic vision. Ensuring all customer facing content is consistent, engaging and compliant across all channels including letters, statements, email, text, IVR (interactive voice response), the CarMax Auto Finance website and mobile app. This position will work closely with Technology, SP&D, CAF Legal, Compliance, Richmond partners, Operations and CAF Senior Leadership to elevate customer satisfaction, loyalty and positive brand interactions across the CAF experience.
As a Customer Experience Senior Manager, you will spend your time:
- Identifying and optimizing customer facing omni-channel communication efforts to deliver on department objectives and CAF house strategic vision.
- Overseeing the creative design and execution of digital and mailed communications, adhering to CarMax and CAF brand guidelines.
- Providing oversight and leadership to the Digital Marketing team to ensure that operational processes are accurately documented and executed in accordance with policies, procedures and regulatory requirements.
- Driving cross functional initiatives, ensuring the overall effectiveness of customer impacting communication strategies and that the customer at the center of decisions.
- Developing direct and indirect reports, playing an active role in identifying, assessing and developing talent for the department. Driving associate engagement and development through targeted activities and interactions.
- Creating and maintaining an accurate journey map for all customer moments that matter, with focus on multi-channel communications across the CAF customer journey.
- Continuously researching and staying informed to make recommendations regarding the latest digital marketing trends, technologies, and best practices.
- Delivering thoughtful and timely resolution and necessary remediation for all Legal, audit and/or compliance/CRU findings across all digital communications and required platforms.
- Creation and tracking of productivity through key report outs and dashboards to provide leadership visibility into key metrics and performance across end-to-end communications.
Qualifications and Requirements
- Bachelor’s degree in business, Marketing or related field; 5+ years Marketing or equivalent experience
- Demonstrated critical thinking, problem-solving, and systems thinking skills
- Excellent communication skills with the ability to champion change and influence, while working effectively in a team-based environment
- Experience with website analytics tools (e.g., Google Analytics) and best practices and CRM systems like Salesforce CRM and Marketing Clouds (preferred).
- Proven leadership with a culture-focused mindset and strong associate engagement
- Proficiency in creating and utilizing customer journey maps and personas
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The annual salary for this position is:
$104,600.00 - $167,400.00May be eligible for bonus and equity.
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
CarMax, the way your career should be!
About this job
The Senior Manager, CAF Customer Experience (Digital Marketing) is responsible for understanding industry best practices to drive execution of impactful omni-channel communication strategies to enhance customer satisfaction, increase payments, loyalty, and repurchase in support of the CAF strategic vision. Ensuring all customer facing content is consistent, engaging and compliant across all channels including letters, statements, email, text, IVR (interactive voice response), the CarMax Auto Finance website and mobile app. This position will work closely with Technology, SP&D, CAF Legal, Compliance, Richmond partners, Operations and CAF Senior Leadership to elevate customer satisfaction, loyalty and positive brand interactions across the CAF experience.
As a Customer Experience Senior Manager, you will spend your time:
- Identifying and optimizing customer facing omni-channel communication efforts to deliver on department objectives and CAF house strategic vision.
- Overseeing the creative design and execution of digital and mailed communications, adhering to CarMax and CAF brand guidelines.
- Providing oversight and leadership to the Digital Marketing team to ensure that operational processes are accurately documented and executed in accordance with policies, procedures and regulatory requirements.
- Driving cross functional initiatives, ensuring the overall effectiveness of customer impacting communication strategies and that the customer at the center of decisions.
- Developing direct and indirect reports, playing an active role in identifying, assessing and developing talent for the department. Driving associate engagement and development through targeted activities and interactions.
- Creating and maintaining an accurate journey map for all customer moments that matter, with focus on multi-channel communications across the CAF customer journey.
- Continuously researching and staying informed to make recommendations regarding the latest digital marketing trends, technologies, and best practices.
- Delivering thoughtful and timely resolution and necessary remediation for all Legal, audit and/or compliance/CRU findings across all digital communications and required platforms.
- Creation and tracking of productivity through key report outs and dashboards to provide leadership visibility into key metrics and performance across end-to-end communications.
Qualifications and Requirements
- Bachelor’s degree in business, Marketing or related field; 5+ years Marketing or equivalent experience
- Demonstrated critical thinking, problem-solving, and systems thinking skills
- Excellent communication skills with the ability to champion change and influence, while working effectively in a team-based environment
- Experience with website analytics tools (e.g., Google Analytics) and best practices and CRM systems like Salesforce CRM and Marketing Clouds (preferred).
- Proven leadership with a culture-focused mindset and strong associate engagement
- Proficiency in creating and utilizing customer journey maps and personas
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The annual salary for this position is:
$104,600.00 - $167,400.00May be eligible for bonus and equity.
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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Find JobsMid Level Digital Business Analyst Job Market
Who's Hiring
- Alvarez & Marsal24
- HDR5
- Amazon5
- Deloitte4
- 24 Seven Talent4
Top Industries Hiring
- Consulting & Professional Services49
- Technology & Software21
- Investment & Asset Management21
- Accounting & Auditing19
- Banking & Financial Services9
Mid Level Digital Business Analyst Jobs: Frequently Asked Questions
How do I get a mid level digital business analyst job?
Position your experience around ownership, not just participation. Highlight projects where you led requirements gathering, managed stakeholder relationships, or delivered process improvements independently. Tailor your resume to show measurable outcomes, such as efficiency gains or cost reductions you drove. Mid level roles reward candidates who can demonstrate they work with limited supervision and produce results, so lead with that evidence in every application.
Which companies hire mid level digital business analysts?
Companies hiring mid level digital business analysts right now include Alvarez & Marsal, HDR, and Amazon, based on current listings on Migrate Mate as of November 2026. At this experience level, hiring comes from a wide range of organizations, including large enterprises building out digital transformation programs and mid-size technology firms scaling their product and operations teams.
Are there remote mid level digital business analyst jobs?
Yes, remote and hybrid options are widely available for mid level digital business analysts. About 46% of mid level digital business analyst openings are remote or hybrid as of November 2026, reflecting the analytical and collaborative nature of the role, which translates well to distributed teams. On-site roles do exist, particularly in industries where proximity to operations or stakeholders matters.
How do I move up to a mid level digital business analyst role?
Moving from entry level to mid level takes deliberate depth-building over your first few years. Focus on owning a full project cycle from discovery through delivery rather than supporting someone else's work. Develop stronger stakeholder management, deepen your fluency in tools like SQL or Jira, and document the measurable impact of your contributions. Consistently seeking out more complex assignments and volunteering for cross-functional initiatives signals readiness for the mid level step.
Which industries hire the most mid level digital business analysts?
Mid Level digital business analyst roles concentrate in Consulting & Professional Services, Technology & Software, and Investment & Asset Management, based on current listings on Migrate Mate as of November 2026. These sectors drive consistent hiring at this level because they run large-scale digital initiatives that require analysts who can bridge business strategy and technical execution without constant direction.