Director Of Client Services Jobs in Idaho
Director Of Client Services jobs in Idaho are concentrated in Boise, Nampa, and Coeur d'Alene, where companies in financial services, healthcare technology, and managed services maintain regional and national operations. Employers such as Albertsons Companies, Micron Technology, and Blue Cross of Idaho consistently recruit at this level for leaders who can own client portfolios, build retention strategies, and grow revenue across service lines. Demand is strongest for directors with backgrounds in enterprise account management, professional services delivery, and SaaS or subscription-based client success. Find a role that fits below and apply directly.
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Showing 5 of 17+ Director Of Client Services jobs
Along with the key functions listed below, this position is expected to uphold the value that WaFd Bank places on Simply Being Kind when servicing our co-workers and clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
-
Research and process client dispute claims for transactions including:
- WaFd Bank and non-WaFd Bank ATM transactions
- Debit cardholder disputes
- Zelle and Bill Pay transactions
- Internal and online banking transfers
- Checks, wires, and ACH transactions
- In-branch unauthorized transactions
- Assist branches with general fraud and dispute inquiries
- Investigate and resolve WaFd ATM malfunctions
- Reconcile multiple general ledger accounts related to the dispute process
- Respond to internal and external client inquiries with accuracy, efficiency, and professionalism
- Answer phone calls and emails in a courteous, respectful, and timely manner
- Collaborate with colleagues and departments with a high level of professionalism and attentiveness
- Perform tasks in compliance with applicable state and federal regulations
- Participate in ongoing training and development through self-study, computer-based learning, and instructor-led sessions
- Maintain up-to-date knowledge of bank policies, procedures, and regulatory requirements
- Maintain regular, consistent, and punctual attendance unless otherwise approved
- May require occasional evening or weekend work depending on department needs
- Adhere to the Bank’s Information Security policies to ensure secure handling of confidential and proprietary information
- Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.
- Complete and pass all assigned eLearning courses and certifications as required.
- Adhere to and ensure staff adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations. To that end, ensure timely and accurate preparation of Currency Transaction Reports, Suspicious Activity Reports and other recordkeeping requirements.
- Complete special projects as assigned.
- Completes any other job-related duties as assigned by manager or supervisor.
- Position requires a High school diploma, or approved equivalent.
- Preferred 1-2 years of experience in banking or the financial services industry
- Working knowledge of deposit accounts
- Must have excellent written and verbal communication skills, effective analytical skills, and organizational skills.
- Candidate should be able to accept instruction, prioritize, follow-through on work assignments with minimal supervision, and be able to work in a team environment.
- Working knowledge of or the ability to learn applicable state and federal laws, regulations, policies, and procedures related to this position.
- Knowledge of Reg E, Reg CC, UCC, Nacha rules and the dispute process is preferred.
- Demonstrated experience with Microsoft Office – Excel, Word and electronic communication systems.
- Paid time off for vacation, sick days and holidays
- Health insurance
- Stock options
- Bonus programs
- 401(k) plan
- Paid Parental Leave
- Life and AD&D insurance
- Long-term disability
- Tuition Reimbursement
- Employee assistance programs
- Pre-tax health and dependent-care spending plans
Along with the key functions listed below, this position is expected to uphold the value that WaFd Bank places on Simply Being Kind when servicing our co-workers and clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
-
Research and process client dispute claims for transactions including:
- WaFd Bank and non-WaFd Bank ATM transactions
- Debit cardholder disputes
- Zelle and Bill Pay transactions
- Internal and online banking transfers
- Checks, wires, and ACH transactions
- In-branch unauthorized transactions
- Assist branches with general fraud and dispute inquiries
- Investigate and resolve WaFd ATM malfunctions
- Reconcile multiple general ledger accounts related to the dispute process
- Respond to internal and external client inquiries with accuracy, efficiency, and professionalism
- Answer phone calls and emails in a courteous, respectful, and timely manner
- Collaborate with colleagues and departments with a high level of professionalism and attentiveness
- Perform tasks in compliance with applicable state and federal regulations
- Participate in ongoing training and development through self-study, computer-based learning, and instructor-led sessions
- Maintain up-to-date knowledge of bank policies, procedures, and regulatory requirements
- Maintain regular, consistent, and punctual attendance unless otherwise approved
- May require occasional evening or weekend work depending on department needs
- Adhere to the Bank’s Information Security policies to ensure secure handling of confidential and proprietary information
- Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.
- Complete and pass all assigned eLearning courses and certifications as required.
- Adhere to and ensure staff adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations. To that end, ensure timely and accurate preparation of Currency Transaction Reports, Suspicious Activity Reports and other recordkeeping requirements.
- Complete special projects as assigned.
- Completes any other job-related duties as assigned by manager or supervisor.
- Position requires a High school diploma, or approved equivalent.
- Preferred 1-2 years of experience in banking or the financial services industry
- Working knowledge of deposit accounts
- Must have excellent written and verbal communication skills, effective analytical skills, and organizational skills.
- Candidate should be able to accept instruction, prioritize, follow-through on work assignments with minimal supervision, and be able to work in a team environment.
- Working knowledge of or the ability to learn applicable state and federal laws, regulations, policies, and procedures related to this position.
- Knowledge of Reg E, Reg CC, UCC, Nacha rules and the dispute process is preferred.
- Demonstrated experience with Microsoft Office – Excel, Word and electronic communication systems.
- Paid time off for vacation, sick days and holidays
- Health insurance
- Stock options
- Bonus programs
- 401(k) plan
- Paid Parental Leave
- Life and AD&D insurance
- Long-term disability
- Tuition Reimbursement
- Employee assistance programs
- Pre-tax health and dependent-care spending plans
See All 17 Director Of Client Services Jobs in Idaho
Find roles in Idaho that match your experience and apply in just a few clicks.
Find JobsDirector Of Client Services Jobs by City in Idaho
Where Idaho roles are concentrated, by current openings.
Director Of Client Services Job Market in Idaho
A snapshot from current Idaho openings, updated as new roles post.
Who's Hiring
- Paylocity3
- Marsh McLennan Agency - Northwest3
- KeyBank2
- Clearwater Analytics (CWAN)2
- Nichols Accounting Group PC2N
Top Industries Hiring
- Insurance3
- Consulting & Professional Services3
- Accounting & Auditing2
- Banking & Financial Services2
- Healthcare & Medical Services1
What Idaho Employers Look For
The qualifications that appear most often in director of client services jobs across Idaho.
- Bachelor's degree in business, marketing, or a related field required by most Idaho employers
- Seven or more years of progressive client services or account management experience
- Demonstrated experience leading and developing teams of client services professionals
- Proven ability to manage enterprise client relationships and achieve retention targets
- Proficiency with CRM platforms such as Salesforce or HubSpot for pipeline and reporting
- Strong executive communication and presentation skills for C-suite client interactions
Director Of Client Services Jobs in Idaho: Frequently Asked Questions
How do you become a director of client services in Idaho?
Most directors of client services in Idaho reach the role through a combination of a bachelor's degree in business, communications, or a related field and a progression through account management or customer success positions. Idaho does not issue a state-specific license for this role. Employers in Boise and the broader Treasure Valley typically expect candidates to have led client-facing teams and held direct ownership of revenue or renewal targets before moving into a director-level position.
Which companies hire director of client servicess in Idaho?
Employers hiring director of client servicess in Idaho right now include Paylocity, Marsh McLennan Agency - Northwest, and KeyBank, based on current listings on Migrate Mate as of July 2026. Idaho's concentration of financial services firms, healthcare technology companies, and regional headquarters in Boise makes the Treasure Valley the state's most active market for this level of leadership.
Which Idaho cities have the most director of client services jobs?
Boise, Meridian, and Eagle account for the largest share of director of client services openings in Idaho. Boise drives the majority of postings as the state's primary corporate center, while Nampa's growth in healthcare and light manufacturing and Coeur d'Alene's expanding technology and financial services presence have created consistent demand for senior client leadership roles in those markets as well.
Are there remote director of client services jobs in Idaho?
Yes, and more than many fields, because the director of client services role is primarily desk-based, relationship-driven, and well suited to distributed work. About 57% of director of client services openings tied to Idaho are remote or hybrid as of July 2026, reflecting how broadly companies have accepted virtual client management at the director level. Strategic oversight, executive business reviews, and internal leadership work are the functions most commonly performed fully remotely.
How can I get hired as a director of client services in Idaho with little or no experience?
The most realistic path is moving into the role from a senior individual-contributor position such as senior account manager, customer success manager, or client solutions consultant, which several large Idaho employers including those in Boise's technology and financial services sectors hire for at scale. Building a portfolio of measurable retention or growth outcomes, earning a certification such as a Certified Customer Success Manager credential, and volunteering for team lead or project ownership responsibilities in your current role signals readiness for a director title without requiring a direct title match on your resume.
Where can I find and apply to director of client services jobs in Idaho?
You can find and apply to director of client services jobs in Idaho on Migrate Mate, which lists current Idaho openings updated regularly. Search for roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 17 Director Of Client Services Jobs in Idaho
Find roles in Idaho that match your experience and apply in just a few clicks.
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