Director of Customer Operations Jobs
Director of Customer Operations jobs are open across SaaS, logistics, financial services, and healthcare, from senior manager to VP level, with specializations in support operations, customer success, and service delivery. Find a role that fits below and apply directly.
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Showing 5 of 30+ Director of Customer Operations jobs
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job Summary
As a Lead, Strategy & Ops aligned to our Global Customer Services (GCS) organization, you will be a leader directly contributing to Palo Alto Network’s overall strategy and success.
You will partner with senior leaders and cross-functional teams to develop and execute strategy, accelerating our Support Transformation.
This role calls for a hands-on, strategic leader who can design, influence, and execute high-impact initiatives end-to-end.
You will excel in a dynamic, fast-moving environment that values innovation, problem-solving, and continuous improvement.
Your work will directly inform company strategy and deliver impact at scale.
Core Responsibilities:
- first-principles thinking to deconstruct complex problems and design pragmatic, high-impact strategies that advance business priorities.
- Synthesize diverse data sources into actionable insights that enable clear, confident decision-making at all levels of the organization.
- Deliver concise, compelling materials for executive audiences, including business cases and strategic plans that drive measurable outcomes
- Perform advanced qualitative and quantitative analyses to identify product serviceability enhancements, and partner directly with R&D and Engineering leaders to prioritize product enhancements.
- Demonstrate full end-to-end accountability for strategic outcome delivery, from initial strategy development, to execution and rollout.
- Serve as the primary strategic liaison between Support Operations, Engineering, and executive leadership.
- Synthesize complex technical data into high-impact recommendations, chairing interlock forums to align cross-functional priorities with broader company goals.
Qualifications
- First-Principles Problem Solving: Ability to structure complex, ambiguous business problems into actionable strategies.
- Demonstrated experience acting as a catalyst who drives end-to-end initiative execution rather than delivering passive analysis.
- Background in enterprise software or technology industry, product serviceability programs, or software/hardware engineering interlocks
- Expertise in building sophisticated models in Excel or Google Sheets, with strong attention to detail.
- Cross-Functional Leadership & Orchestration: Ability to mobilize, align, and influence cross-functional teams (Engineering, R&D, Operations) without direct authority.
- Executive Communication: Skilled in translating technical, multi-layered data into polished, executive-ready presentations and business proposals.
- Agility & Drive: Comfort operating in fast-moving, high-visibility environments with evolving business priorities. Management consulting experience at a top-tier strategy firm or a recognized operational boutique firm.
-
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus.
$176,800.00 - $286,000.00/yrOur Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job Summary
As a Lead, Strategy & Ops aligned to our Global Customer Services (GCS) organization, you will be a leader directly contributing to Palo Alto Network’s overall strategy and success.
You will partner with senior leaders and cross-functional teams to develop and execute strategy, accelerating our Support Transformation.
This role calls for a hands-on, strategic leader who can design, influence, and execute high-impact initiatives end-to-end.
You will excel in a dynamic, fast-moving environment that values innovation, problem-solving, and continuous improvement.
Your work will directly inform company strategy and deliver impact at scale.
Core Responsibilities:
- first-principles thinking to deconstruct complex problems and design pragmatic, high-impact strategies that advance business priorities.
- Synthesize diverse data sources into actionable insights that enable clear, confident decision-making at all levels of the organization.
- Deliver concise, compelling materials for executive audiences, including business cases and strategic plans that drive measurable outcomes
- Perform advanced qualitative and quantitative analyses to identify product serviceability enhancements, and partner directly with R&D and Engineering leaders to prioritize product enhancements.
- Demonstrate full end-to-end accountability for strategic outcome delivery, from initial strategy development, to execution and rollout.
- Serve as the primary strategic liaison between Support Operations, Engineering, and executive leadership.
- Synthesize complex technical data into high-impact recommendations, chairing interlock forums to align cross-functional priorities with broader company goals.
Qualifications
- First-Principles Problem Solving: Ability to structure complex, ambiguous business problems into actionable strategies.
- Demonstrated experience acting as a catalyst who drives end-to-end initiative execution rather than delivering passive analysis.
- Background in enterprise software or technology industry, product serviceability programs, or software/hardware engineering interlocks
- Expertise in building sophisticated models in Excel or Google Sheets, with strong attention to detail.
- Cross-Functional Leadership & Orchestration: Ability to mobilize, align, and influence cross-functional teams (Engineering, R&D, Operations) without direct authority.
- Executive Communication: Skilled in translating technical, multi-layered data into polished, executive-ready presentations and business proposals.
- Agility & Drive: Comfort operating in fast-moving, high-visibility environments with evolving business priorities. Management consulting experience at a top-tier strategy firm or a recognized operational boutique firm.
-
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus.
$176,800.00 - $286,000.00/yrOur Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Director of Customer Operations Jobs by Experience Level
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Find JobsDirector of Customer Operations Job Market
Who's Hiring
- Vozzcom12
- UKG1
- Hypori1
- Bobs AC1B
- FCB Banks1
What Employers Look For
The qualifications that appear most often in director of customer operations jobs.
- 7 or more years of experience in customer operations, support, or customer success roles
- Demonstrated experience leading and developing teams of customer-facing professionals
- Proficiency with CRM and helpdesk platforms such as Salesforce Service Cloud or Zendesk
- Proven ability to define and improve KPIs including CSAT, NPS, and first-contact resolution
- Experience building or refining customer operations processes and workflows at scale
- Bachelor's degree in business administration, operations management, or a related field
Tips for Your Director of Customer Operations Job Search
Quantify operational scale on your resume
Hiring managers for director of customer operations roles want to see the size of teams you've led, ticket or case volumes you've managed, and measurable improvements in CSAT or resolution times. Vague ownership claims without operational scope won't hold attention.
Target postings that match your CS stack
Many listings specify platforms like Salesforce Service Cloud, Zendesk, or Intercom as requirements, not preferences. Filter for openings that name the tools you've actually administered, since technical fluency with the core CRM or helpdesk platform is often the first screener.
Apply early to roles that fit
Migrate Mate lists director of customer operations openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Show cross-functional leadership in interviews
Interviewers for director of customer operations positions consistently probe how you've partnered with product, engineering, and sales to resolve systemic issues. Prepare two or three specific examples where you drove a process change that required buy-in outside your own team.
Align your resume to company growth stage
A series-B startup hiring a director of customer operations wants a builder who can create processes from scratch. A large enterprise wants someone who optimizes and scales existing systems. Read the job description for signals and tailor which accomplishments you lead with accordingly.
Negotiate scope before accepting an offer
Before signing, clarify headcount authority, budget ownership, and whether you'll own the tooling roadmap. Director of customer operations roles vary widely in real authority, and misaligned expectations about scope are a leading reason early-tenure directors exit within the first year.
Director of Customer Operations Jobs: Frequently Asked Questions
Which companies are hiring the most director of customer operationss?
The most active employers for director of customer operationss right now are Vozzcom, UKG, and Hypori, and the most openings are in Texas, California, and Georgia, based on current listings on Migrate Mate as of November 2026. SaaS companies and logistics providers consistently represent a large share of active postings for this role.
How many director of customer operations jobs are remote?
About 20% of director of customer operations openings are fully remote or hybrid as of November 2026, reflecting broad employer flexibility for experienced operations leaders. Customer success strategy and voice-of-customer program management tend to be the sub-areas most commonly offered as fully remote, while roles that require direct oversight of on-site support teams skew toward hybrid or in-person arrangements.
How do you become a director of customer operations?
Most directors of customer operations move up through customer success, support management, or operations roles, progressively taking on larger team and program ownership. Building fluency with helpdesk and CRM platforms, developing cross-functional project experience, and demonstrating measurable impact on retention and satisfaction metrics are the clearest steps toward qualifying for director-level roles.
Can you get hired as a director of customer operations without direct director-level experience?
Some candidates move into director of customer operations roles from a senior manager or head-of-support position without having held the director title before. Employers in that situation prioritize demonstrated ownership of operational outcomes, evidence of team leadership at meaningful scale, and a clear example of process improvement that reduced costs or improved customer satisfaction metrics.
What does the director of customer operations interview process look like?
The interview process for director of customer operations roles typically includes an initial recruiter screen, a hiring manager conversation focused on leadership philosophy and operational experience, and a panel round with cross-functional stakeholders from product, sales, or finance. Many employers also include a case study or take-home exercise asking you to diagnose a customer operations problem and propose a structured solution.
Where can I find and apply to director of customer operations jobs?
You can find and apply to director of customer operations jobs on Migrate Mate, which lists current openings from employers across the United States. Find roles that match your experience and location preference, then apply directly to each listing from the page.
See All 30 Director of Customer Operations Jobs
Find roles that match your experience and apply in just a few clicks.
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