Mid Level Director Operational Excellence Jobs
Mid level director operational excellence jobs go to professionals ready to own continuous improvement initiatives end to end, mentor junior team members, and drive process decisions with limited oversight. Hiring runs across Manufacturing, Insurance, and Food & Beverage, with employers like Oscar Health, Circle K, and Janicki Industries competing for director operational excellence talent at this level now.
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Showing 5 of 46+ Mid Level Director Operational Excellence jobs
Overview:
Manages assigned digital products, services, platform, experiences and/or strategies. Develops the strategy or executes on the strategy defined for assigned digital products and services, including working with relevant business partners to create the design, development, implementation, marketing and ongoing support for the product or service. Ensures projects, products or services follow existing Department processes and procedures.
Primary Responsibilities:
- Responsible for overall oversight of assigned digital products, services, or platform and delivery of products on a platform.
- Lead design, customer journey mapping and other product/project sessions.
- Provide ongoing support and resolution of issues with digital products or services.
- Track and manage key performance indicators (KPIs) for assigned digital products or services.
- Understand and manage product risk, inclusive of all phases a product may be in and all pillars of risk to protect the Bank.
- Serve as lead liaison for assigned digital product, service or platform in understanding the product, service, platform, or industry roadmap and how this will inform the Bank’s strategy and roadmap.
- Provide training and mentoring to less experienced team members.
- Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Education and Experience Required:
Bachelor's degree and a minimum of 4 years’ digital, marketing, product management, financial, operations and/or project management experience, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or work experience, including a minimum of 4 years’ digital, marketing, product management, financial, operations and/or project management experience
Strong interpersonal skills
Strong verbal and written communication skills
Strong analytical skills
Excellent critical thinking skills
Excellent problem-solving skills
Demonstrated financial analysis skills
Experience leading large group sessions
Education and Experience Preferred:
Master's degree
Experience with process mapping or customer journey mapping
Knowledge of how to write technical and business documentation
Experience working on digital technology projects
Previous financial services industry experience
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $103,000.00 - $171,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Location
Buffalo, New York, United States of AmericaOverview:
Manages assigned digital products, services, platform, experiences and/or strategies. Develops the strategy or executes on the strategy defined for assigned digital products and services, including working with relevant business partners to create the design, development, implementation, marketing and ongoing support for the product or service. Ensures projects, products or services follow existing Department processes and procedures.
Primary Responsibilities:
- Responsible for overall oversight of assigned digital products, services, or platform and delivery of products on a platform.
- Lead design, customer journey mapping and other product/project sessions.
- Provide ongoing support and resolution of issues with digital products or services.
- Track and manage key performance indicators (KPIs) for assigned digital products or services.
- Understand and manage product risk, inclusive of all phases a product may be in and all pillars of risk to protect the Bank.
- Serve as lead liaison for assigned digital product, service or platform in understanding the product, service, platform, or industry roadmap and how this will inform the Bank’s strategy and roadmap.
- Provide training and mentoring to less experienced team members.
- Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Education and Experience Required:
Bachelor's degree and a minimum of 4 years’ digital, marketing, product management, financial, operations and/or project management experience, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or work experience, including a minimum of 4 years’ digital, marketing, product management, financial, operations and/or project management experience
Strong interpersonal skills
Strong verbal and written communication skills
Strong analytical skills
Excellent critical thinking skills
Excellent problem-solving skills
Demonstrated financial analysis skills
Experience leading large group sessions
Education and Experience Preferred:
Master's degree
Experience with process mapping or customer journey mapping
Knowledge of how to write technical and business documentation
Experience working on digital technology projects
Previous financial services industry experience
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $103,000.00 - $171,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Location
Buffalo, New York, United States of AmericaSee All 46 Mid Level Director Operational Excellence Jobs
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Find JobsMid Level Director Operational Excellence Job Market
Who's Hiring
- Oscar Health4
- Circle K2
- Janicki Industries2J
- DSV1
- MCC1
Top Industries Hiring
- Manufacturing5
- Insurance4
- Food & Beverage4
- Retail3
- Banking & Financial Services3
Mid Level Director Operational Excellence Jobs: Frequently Asked Questions
How do I get a mid level director operational excellence job?
Position yourself around ownership rather than participation. Highlight specific improvement initiatives you led, the operational metrics you moved, and decisions you made without senior sign-off. Applications stand out when they show cross-functional collaboration, proficiency with process frameworks like Lean or Six Sigma, and a clear record of translating analysis into measurable business results rather than just supporting someone else's work.
Which companies hire mid level director operational excellences?
Companies hiring mid level director operational excellences right now include Oscar Health, Circle K, and Janicki Industries, based on current listings on Migrate Mate as of July 2026. Both large enterprises managing complex operations at scale and mid-size organizations building out their operational infrastructure tend to be active at this level.
Are there remote mid level director operational excellence jobs?
Yes, though the availability depends on industry and employer. About 21% of mid level director operational excellence openings are remote or hybrid as of July 2026, reflecting the growing acceptance of distributed teams in process and strategy roles. On-site roles still exist where hands-on facility or operations oversight is a core part of the position.
How do I move up to a mid level director operational excellence role?
The path from entry level involves deepening your expertise in a specific methodology, such as Lean, Six Sigma, or Agile operations, while taking on progressively larger improvement projects. Earning a certification, demonstrating ownership of a process change that delivered measurable results, and showing that you can align operational work to business goals are the signals that typically open the door to mid level responsibilities.
Which industries hire the most mid level director operational excellences?
Mid Level director operational excellence roles concentrate in Manufacturing, Insurance, and Food & Beverage, based on current listings on Migrate Mate as of July 2026. These sectors drive hiring at this level because they manage high-volume, complex operations where incremental process improvements translate directly into significant cost savings or efficiency gains.