End User Support Analyst Internships
End user support analyst internships give university students, recent graduates, and early-career switchers hands-on project experience resolving real technical issues, mentorship from working support analysts, and, at many employers, a path toward a full-time offer. Openings are concentrated across {{top_industries_phrase}}, with Intercontinental Exchange, MACtac, and C Spire among the employers posting roles now.
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Job Requisition ID: 2559
Posting Start Date: 11/5/26
At Daiichi Sankyo, we are united by a single purpose, to improve lives around the world through innovative medicines. With a legacy of innovation since 1899, a presence in more than 30 countries, and more than 19,000 employees, we are advancing breakthrough therapies in oncology, cardiovascular disease, rare diseases, and immune disorders. Guided by our 2030 vision to "be an innovative global healthcare company contributing to the sustainable development of society", we are shaping a healthier, more hopeful future for patients, their families, and society.
Job Summary
We are currently seeking an IT End User Support Intern from June 2027 – May 2028. This position works for approximately 20 hours per week.
The IT End User Support Intern will assist the End User Support team in providing technical support to employees while gaining hands-on experience in an enterprise IT environment. The intern will work alongside experienced IT professionals to troubleshoot hardware, software, and mobile-device issues across Windows, macOS, and iOS platforms, assist with device deployments, support end users, document solutions, and participate in day-to-day IT support activities.
This internship provides an opportunity to develop practical technical, troubleshooting, customer service, and communication skills while gaining exposure to technologies used to support a modern corporate environment.
Responsibilities
- Assist with troubleshooting and resolving common Windows PC, Mac, iPhone, iPad, hardware, software, and peripheral issues.
- Provide Level 1 technical assistance to end users through walk-up and other support channels.
- Assist End User Support technicians with troubleshooting more complex technical issues.
- Support the setup, configuration, deployment, and troubleshooting of Windows laptops, Macs, iPhones, iPads, and other end-user devices.
- Assist with new-hire hardware and software setup and employee technology onboarding.
- Support Microsoft 365 applications across Windows, macOS, and iOS.
- Assist with device, network connectivity, and general technical issues.
- Gain exposure to Microsoft Azure and Intune as part of device and end-user support activities.
- Assist with onsite IT support for meetings and other business activities.
- Work with local and remote IT support teams to help resolve user issues.
- Provide friendly, professional customer service to employees seeking technical assistance.
- Assist with creating and updating knowledge articles, troubleshooting documentation, and end-user instructions.
- Help maintain accurate information related to IT equipment and support activities.
- Participate in IT projects and other End User Support initiatives as assigned.
- Learn and follow established IT support processes, procedures, and service expectations.
- Currently pursuing an undergraduate or graduate degree at an accredited university.
- Interest in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
- Basic understanding of Windows, macOS, and iOS operating systems.
- Familiarity with Windows PCs, Macs, iPhones, and iPads, including basic setup and troubleshooting.
- Familiarity with Microsoft 365 applications.
- Strong interest in learning technical troubleshooting and enterprise IT support.
- Interest in learning enterprise device-management technologies such as Microsoft Intune and Azure.
- Strong customer service and interpersonal skills.
- Good written and verbal communication skills.
- Ability to communicate technical information in a clear, user-friendly manner.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Willingness to learn new technologies, tools, and support processes.
Salary Range:
USD$17.23 – USD$58.15
Apply now
Job Requisition ID: 2559
Posting Start Date: 11/5/26
At Daiichi Sankyo, we are united by a single purpose, to improve lives around the world through innovative medicines. With a legacy of innovation since 1899, a presence in more than 30 countries, and more than 19,000 employees, we are advancing breakthrough therapies in oncology, cardiovascular disease, rare diseases, and immune disorders. Guided by our 2030 vision to "be an innovative global healthcare company contributing to the sustainable development of society", we are shaping a healthier, more hopeful future for patients, their families, and society.
Job Summary
We are currently seeking an IT End User Support Intern from June 2027 – May 2028. This position works for approximately 20 hours per week.
The IT End User Support Intern will assist the End User Support team in providing technical support to employees while gaining hands-on experience in an enterprise IT environment. The intern will work alongside experienced IT professionals to troubleshoot hardware, software, and mobile-device issues across Windows, macOS, and iOS platforms, assist with device deployments, support end users, document solutions, and participate in day-to-day IT support activities.
This internship provides an opportunity to develop practical technical, troubleshooting, customer service, and communication skills while gaining exposure to technologies used to support a modern corporate environment.
Responsibilities
- Assist with troubleshooting and resolving common Windows PC, Mac, iPhone, iPad, hardware, software, and peripheral issues.
- Provide Level 1 technical assistance to end users through walk-up and other support channels.
- Assist End User Support technicians with troubleshooting more complex technical issues.
- Support the setup, configuration, deployment, and troubleshooting of Windows laptops, Macs, iPhones, iPads, and other end-user devices.
- Assist with new-hire hardware and software setup and employee technology onboarding.
- Support Microsoft 365 applications across Windows, macOS, and iOS.
- Assist with device, network connectivity, and general technical issues.
- Gain exposure to Microsoft Azure and Intune as part of device and end-user support activities.
- Assist with onsite IT support for meetings and other business activities.
- Work with local and remote IT support teams to help resolve user issues.
- Provide friendly, professional customer service to employees seeking technical assistance.
- Assist with creating and updating knowledge articles, troubleshooting documentation, and end-user instructions.
- Help maintain accurate information related to IT equipment and support activities.
- Participate in IT projects and other End User Support initiatives as assigned.
- Learn and follow established IT support processes, procedures, and service expectations.
- Currently pursuing an undergraduate or graduate degree at an accredited university.
- Interest in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
- Basic understanding of Windows, macOS, and iOS operating systems.
- Familiarity with Windows PCs, Macs, iPhones, and iPads, including basic setup and troubleshooting.
- Familiarity with Microsoft 365 applications.
- Strong interest in learning technical troubleshooting and enterprise IT support.
- Interest in learning enterprise device-management technologies such as Microsoft Intune and Azure.
- Strong customer service and interpersonal skills.
- Good written and verbal communication skills.
- Ability to communicate technical information in a clear, user-friendly manner.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Willingness to learn new technologies, tools, and support processes.
Salary Range:
USD$17.23 – USD$58.15
Apply now
End User Support Analyst Internship Market
Who's Hiring
Tips for Your End User Support Analyst Internship Search
Apply earlier than you think necessary
Large employers recruit summer end user support analyst interns the preceding fall, with application windows that close months before the start date. Smaller companies and co-op programs post closer to when the role begins, so new openings appear year-round. Check listings on a regular cadence rather than waiting for a single hiring season.
Build a documented troubleshooting portfolio
Hiring teams for end user support analyst intern roles want evidence you can diagnose and resolve technical problems. Create two or three write-ups documenting a real issue, the steps you took to isolate it, and the fix, whether from coursework, a personal project, or a home-lab setup. Link them from your resume so recruiters can read them directly.
Work your campus network alongside direct applications
Campus career fairs surface structured programs tied to your university, and professors or career center staff often know which employers recruit from your school before roles post publicly. At the same time, apply directly to companies running smaller cohorts, since not every end user support analyst internship is promoted through campus channels. Working both tracks widens the pool you reach.
Practice your technical screen out loud before applying
End user support analyst intern interviews often include a scenario-based screen where you walk through how you would troubleshoot a hardware, software, or connectivity issue step by step. Practice narrating your reasoning aloud, not just arriving at an answer, because interviewers weigh how you think through a problem as much as whether you land on the right fix.
Target structured IT support internship programs early
Larger employers in this field run cohort-based internship programs designed to train people new to end user support, often with rotations across help-desk tiers or IT service areas. These programs recruit months ahead of their start dates and fill fast. Identify the ones that fit your availability and apply in the first wave of their recruitment cycle.
Set your work-type filter before you start
On-site roles are 67% of the end user support analyst internships listed here. Decide what you can commit to before you begin sorting through openings, then filter by location and work type so you spend your time on roles you can actually take.
End User Support Analyst Internships: Frequently Asked Questions
How do I get an end user support analyst internship?
Lead with coursework and personal projects rather than work history, since hiring teams expect limited experience at the intern level. For end user support analyst candidates, a documented troubleshooting project or a home-lab write-up showing how you diagnosed and resolved a technical problem gives recruiters something concrete to assess. Apply directly to companies and attend campus career fairs, where recruiters often move faster for students they meet in person.
Can an end user support analyst internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. For end user support analyst interns, what actually drives it is consistent performance on real tickets and projects, available headcount on the support team, and acting on return-offer conversations before the internship ends. Position yourself for one by treating every assignment seriously, without counting on it as a certainty.
When should I apply for end user support analyst internships?
Earlier than most expect. Large employers recruit summer interns the preceding fall, so applications for June start dates often open in September and October. Smaller companies and co-op programs post closer to their actual start dates, which means openings appear year-round. Checking listings regularly rather than waiting for a single season gives you the widest set of options.
Are end user support analyst internships paid?
Most professional end user support analyst internships in the U.S. are paid. Compensation varies by company size, industry, and location, so there is no single standard. Where an employer discloses pay, the listing will show it. Unpaid arrangements are less common in this field but do appear occasionally at nonprofits or very small organizations.
What should an end user support analyst internship resume include?
Lead with projects, not work history. Include two or three complete, documented projects that show tools you used and problems you solved, such as a network troubleshooting write-up, a help-desk simulation, or a home-lab configuration walkthrough. Add relevant coursework in IT support, networking, or operating systems. Keep everything to one page and link any public documentation directly in the resume.
Are there remote end user support analyst internships?
Yes. Remote and hybrid roles make up 33% of the end user support analyst internship listings here, with the rest on-site. Remote cohorts fill fast because they draw applicants from across the country, so apply early and filter by work type to see them before they close.
Can international students get end user support analyst internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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