IT Service Management Internships
It service management internships give university students, recent graduates, and early-career switchers hands-on project experience, mentorship from working IT service professionals, and, at many employers, a path toward a full-time offer. Demand is strongest across {{top_industries_phrase}}, with MiTek, Vertiv, and Maximus among the employers posting roles now.
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Company Overview
Encore is a global leader in event production, supporting meeting and event professionals with event technology, production, tradeshow and exhibition services. Known for its award-winning customer service, the company is guided by its purpose to connect and inspire, supporting more than 2,200 premier event venues, including hotels, convention centers and corporate campuses worldwide. Encore is one of the 2025 Fortune 100 Best Companies to Work For® and has been a certified Great Place To Work™ for four years running, reflecting the company's investment in its people as the foundation of customer success. Headquartered in Schiller Park, Illinois, Encore operates in 22 countries across North America, Europe, the Middle East, Australia, and Asia Pacific.
Position Overview
Assist the PMO Group in managing and coordinating IT projects. Activities will include updating project plans, building and updating documentation and presentations for project reporting, and assisting project managers with scrum activities such as sprint grooming and story building.
This position is based in Coppell, TX. Temporary housing is not provided for this role.
Key Job Responsibilities
- The position would report to Business Relationship Managers
- Attend project meetings and capture meeting minutes including meeting summaries, identified issues, and action items
- Capture and organize project artifacts
- Assist the BRMs with maintaining project plans and other project deliverables.
- Document user requirements and create stories for application development
Job Qualifications
- Bachelor's degree in process
- Understanding of software development processes
- Software development experience is a plus
- Excellent communication and customer service skills
- Ability to work in a fast-paced, collaborative environment
- Highly motivated individual with a desire to learn
- Experience with project management tools is a plus
Competencies
- Teamwork
- Communication skills, both written and verbal
- Technical writing
- Multi-tasking
#INDCORP
#LI-EL
Hourly Pay Range: $19.99 - $20.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
Company Overview
Encore is a global leader in event production, supporting meeting and event professionals with event technology, production, tradeshow and exhibition services. Known for its award-winning customer service, the company is guided by its purpose to connect and inspire, supporting more than 2,200 premier event venues, including hotels, convention centers and corporate campuses worldwide. Encore is one of the 2025 Fortune 100 Best Companies to Work For® and has been a certified Great Place To Work™ for four years running, reflecting the company's investment in its people as the foundation of customer success. Headquartered in Schiller Park, Illinois, Encore operates in 22 countries across North America, Europe, the Middle East, Australia, and Asia Pacific.
Position Overview
Assist the PMO Group in managing and coordinating IT projects. Activities will include updating project plans, building and updating documentation and presentations for project reporting, and assisting project managers with scrum activities such as sprint grooming and story building.
This position is based in Coppell, TX. Temporary housing is not provided for this role.
Key Job Responsibilities
- The position would report to Business Relationship Managers
- Attend project meetings and capture meeting minutes including meeting summaries, identified issues, and action items
- Capture and organize project artifacts
- Assist the BRMs with maintaining project plans and other project deliverables.
- Document user requirements and create stories for application development
Job Qualifications
- Bachelor's degree in process
- Understanding of software development processes
- Software development experience is a plus
- Excellent communication and customer service skills
- Ability to work in a fast-paced, collaborative environment
- Highly motivated individual with a desire to learn
- Experience with project management tools is a plus
Competencies
- Teamwork
- Communication skills, both written and verbal
- Technical writing
- Multi-tasking
#INDCORP
#LI-EL
Hourly Pay Range: $19.99 - $20.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
IT Service Management Internship Market
Who's Hiring
Tips for Your IT Service Management Internship Search
Apply earlier than you think necessary
Large employers open summer IT service management internship applications in the fall, months before the program starts. Smaller companies and co-ops post closer to their start dates, so new openings appear year-round. Check listings consistently and submit as soon as a role fits rather than waiting for a "right" window.
Build a portfolio before you need one
Hiring teams for IT service management interns want something concrete to evaluate. Document two or three projects showing incident management, service desk workflows, change management processes, or ITIL-aligned work, including the tools you used and the outcome. A linked case study or process writeup does more than a list of coursework alone.
Work your campus network and apply directly at the same time
Campus career fairs surface structured intern programs tied to your university, and career center staff often know which employers recruit from your school before roles post publicly. Applying directly to companies running smaller IT service management cohorts alongside that campus activity widens the pool you reach and catches openings that never come through campus channels.
Practice the IT service management intern interview format out loud
IT service management intern screens typically include scenario-based questions on prioritizing tickets, handling escalations, and communicating with stakeholders under pressure. Practice talking through your reasoning on real examples from coursework or projects before you apply, since interviewers weight how you structure a response as much as the answer itself.
Target structured IT service management programs at larger employers
Many large technology and enterprise companies run rotational or cohort-based IT service management internship programs designed specifically for people new to the field. These programs recruit early, fill fast, and offer structured mentorship and project rotation. Identify the programs that match your background and apply in the first wave of their recruiting cycle.
Set your work-type filter before you start
On-site roles are 50% of the IT service management internships listed here. Decide what you can realistically commit to before you start sorting through openings, then filter by location and work type so you spend your time on roles you can actually accept.
IT Service Management Internships: Frequently Asked Questions
How do I get an it service management internship?
Lead with coursework, personal projects, and a portfolio rather than work history, since hiring teams expect limited experience at the intern level. For IT service management candidates, a documented project showing incident tracking, service desk workflows, or ITIL-aligned process work gives recruiters something concrete to assess. Pair direct applications with campus career fairs, where recruiters often move faster for students they meet in person.
Can an it service management internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. What actually drives it for IT service management interns is performance on real tickets and projects, available headcount on the team, and whether the employer runs a formal return-offer cycle. Treat the internship as an extended interview, deliver consistently, and ask your manager early about the timeline without counting on an offer.
When should I apply for it service management internships?
Earlier than most students expect. Large employers recruit summer interns the preceding fall, often closing applications before winter break. Smaller companies and co-op programs post much closer to start dates, so openings appear year-round. Checking listings regularly and applying as soon as a role matches your skills gives you the best chance before cohorts fill.
Are it service management internships paid?
Most professional IT service management internships in the United States are paid. Compensation varies by company size, industry, and location. Where an employer discloses pay, the listing shows it, so you can compare options as you apply without needing to ask upfront.
What should an it service management internship resume include?
Lead with projects, not work history. Include two or three complete, documented projects that show the tools and frameworks you used, such as service management platforms, ticketing systems, or process documentation, and link to any case studies, process maps, or portfolio writeups where the work is visible. Add relevant coursework and keep the resume to one page.
Are there remote it service management internships?
Yes. Remote and hybrid roles make up 50% of the IT service management internship listings here, with the rest on-site. Remote cohorts fill fast, so apply early and filter by work type to see them before they close.
Can international students get it service management internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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