User Support Technician Internships
User support technician internships give university students, recent graduates, and early-career switchers hands-on project experience, mentorship from working support technicians, and, at many employers, a path toward a full-time offer. Openings are concentrated across {{top_industries_phrase}}, with Metropolitan Transportation Authority, MACtac, and C Spire among the employers posting roles now.
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Job Requisition ID: 2559
Posting Start Date: 11/5/26
At Daiichi Sankyo, we are united by a single purpose, to improve lives around the world through innovative medicines. With a legacy of innovation since 1899, a presence in more than 30 countries, and more than 19,000 employees, we are advancing breakthrough therapies in oncology, cardiovascular disease, rare diseases, and immune disorders. Guided by our 2030 vision to "be an innovative global healthcare company contributing to the sustainable development of society", we are shaping a healthier, more hopeful future for patients, their families, and society.
Job Summary
We are currently seeking an IT End User Support Intern from June 2027 – May 2028. This position works for approximately 20 hours per week.
The IT End User Support Intern will assist the End User Support team in providing technical support to employees while gaining hands-on experience in an enterprise IT environment. The intern will work alongside experienced IT professionals to troubleshoot hardware, software, and mobile-device issues across Windows, macOS, and iOS platforms, assist with device deployments, support end users, document solutions, and participate in day-to-day IT support activities.
This internship provides an opportunity to develop practical technical, troubleshooting, customer service, and communication skills while gaining exposure to technologies used to support a modern corporate environment.
Responsibilities
- Assist with troubleshooting and resolving common Windows PC, Mac, iPhone, iPad, hardware, software, and peripheral issues.
- Provide Level 1 technical assistance to end users through walk-up and other support channels.
- Assist End User Support technicians with troubleshooting more complex technical issues.
- Support the setup, configuration, deployment, and troubleshooting of Windows laptops, Macs, iPhones, iPads, and other end-user devices.
- Assist with new-hire hardware and software setup and employee technology onboarding.
- Support Microsoft 365 applications across Windows, macOS, and iOS.
- Assist with device, network connectivity, and general technical issues.
- Gain exposure to Microsoft Azure and Intune as part of device and end-user support activities.
- Assist with onsite IT support for meetings and other business activities.
- Work with local and remote IT support teams to help resolve user issues.
- Provide friendly, professional customer service to employees seeking technical assistance.
- Assist with creating and updating knowledge articles, troubleshooting documentation, and end-user instructions.
- Help maintain accurate information related to IT equipment and support activities.
- Participate in IT projects and other End User Support initiatives as assigned.
- Learn and follow established IT support processes, procedures, and service expectations.
- Currently pursuing an undergraduate or graduate degree at an accredited university.
- Interest in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
- Basic understanding of Windows, macOS, and iOS operating systems.
- Familiarity with Windows PCs, Macs, iPhones, and iPads, including basic setup and troubleshooting.
- Familiarity with Microsoft 365 applications.
- Strong interest in learning technical troubleshooting and enterprise IT support.
- Interest in learning enterprise device-management technologies such as Microsoft Intune and Azure.
- Strong customer service and interpersonal skills.
- Good written and verbal communication skills.
- Ability to communicate technical information in a clear, user-friendly manner.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Willingness to learn new technologies, tools, and support processes.
Salary Range:
USD$17.23 – USD$58.15
Apply now
Job Requisition ID: 2559
Posting Start Date: 11/5/26
At Daiichi Sankyo, we are united by a single purpose, to improve lives around the world through innovative medicines. With a legacy of innovation since 1899, a presence in more than 30 countries, and more than 19,000 employees, we are advancing breakthrough therapies in oncology, cardiovascular disease, rare diseases, and immune disorders. Guided by our 2030 vision to "be an innovative global healthcare company contributing to the sustainable development of society", we are shaping a healthier, more hopeful future for patients, their families, and society.
Job Summary
We are currently seeking an IT End User Support Intern from June 2027 – May 2028. This position works for approximately 20 hours per week.
The IT End User Support Intern will assist the End User Support team in providing technical support to employees while gaining hands-on experience in an enterprise IT environment. The intern will work alongside experienced IT professionals to troubleshoot hardware, software, and mobile-device issues across Windows, macOS, and iOS platforms, assist with device deployments, support end users, document solutions, and participate in day-to-day IT support activities.
This internship provides an opportunity to develop practical technical, troubleshooting, customer service, and communication skills while gaining exposure to technologies used to support a modern corporate environment.
Responsibilities
- Assist with troubleshooting and resolving common Windows PC, Mac, iPhone, iPad, hardware, software, and peripheral issues.
- Provide Level 1 technical assistance to end users through walk-up and other support channels.
- Assist End User Support technicians with troubleshooting more complex technical issues.
- Support the setup, configuration, deployment, and troubleshooting of Windows laptops, Macs, iPhones, iPads, and other end-user devices.
- Assist with new-hire hardware and software setup and employee technology onboarding.
- Support Microsoft 365 applications across Windows, macOS, and iOS.
- Assist with device, network connectivity, and general technical issues.
- Gain exposure to Microsoft Azure and Intune as part of device and end-user support activities.
- Assist with onsite IT support for meetings and other business activities.
- Work with local and remote IT support teams to help resolve user issues.
- Provide friendly, professional customer service to employees seeking technical assistance.
- Assist with creating and updating knowledge articles, troubleshooting documentation, and end-user instructions.
- Help maintain accurate information related to IT equipment and support activities.
- Participate in IT projects and other End User Support initiatives as assigned.
- Learn and follow established IT support processes, procedures, and service expectations.
- Currently pursuing an undergraduate or graduate degree at an accredited university.
- Interest in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
- Basic understanding of Windows, macOS, and iOS operating systems.
- Familiarity with Windows PCs, Macs, iPhones, and iPads, including basic setup and troubleshooting.
- Familiarity with Microsoft 365 applications.
- Strong interest in learning technical troubleshooting and enterprise IT support.
- Interest in learning enterprise device-management technologies such as Microsoft Intune and Azure.
- Strong customer service and interpersonal skills.
- Good written and verbal communication skills.
- Ability to communicate technical information in a clear, user-friendly manner.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Willingness to learn new technologies, tools, and support processes.
Salary Range:
USD$17.23 – USD$58.15
Apply now
User Support Technician Internship Market
Who's Hiring
Tips for Your User Support Technician Internship Search
Apply earlier than you think necessary
Large employers close their summer user support technician intern cohorts in the fall, months before the internship begins. Smaller companies and co-op programs post closer to start dates, so roles appear year-round. Start your search well before the semester you want to intern, not the month before.
Build proof before you need it
Hiring teams for user support technician interns expect limited work history and assess candidates on documented evidence instead. Create two or three completed projects, such as a home-lab network setup, a ticketing-system walkthrough, or an OS troubleshooting write-up, with the tools named and the work viewable. That documentation is what recruiters open.
Work your campus network alongside direct applications
Campus career fairs surface structured intern programs tied directly to your university, and professors or career center staff often know which employers recruit from your school before roles post publicly. Apply directly to companies running smaller cohorts at the same time, since combining both channels widens the pool you reach beyond what either approach covers alone.
Practice the actual user support technician intern screen out loud
User support technician intern interviews commonly use scenario-based troubleshooting questions, help-desk simulations, or walk-through diagnostics where interviewers weigh how you reason through a problem as much as the final answer. Practice narrating your process out loud before your first screen so the habit is already there when it counts.
Target structured IT support internship pipelines early
Larger employers in technology and enterprise services run cohort-based intern programs built to train people new to user support roles. These programs recruit early, fill fast, and often include rotations across support tiers or IT functions. Identify the ones that fit your availability and apply in the first wave of their recruiting cycle.
Set your work-type filter before you start
On-site roles are 100% of the user support technician internships listed here. Decide what you can realistically commit to before you search so you're not sorting through roles you can't take. Filter by location and work type first, then assess openings within that set.
User Support Technician Internships: Frequently Asked Questions
How do I get a user support technician internship?
Lead with coursework and personal projects rather than work history, since hiring teams expect limited experience at the intern level. Build a small portfolio of documented troubleshooting walkthroughs, lab setups, or help-desk simulations that give recruiters something concrete to assess. Apply directly to employers and attend campus career fairs, where recruiters often move faster for students they meet in person.
Can a user support technician internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. What drives it most for user support technician interns is consistent performance on real tickets and projects, available headcount on the team, and understanding the employer's return-offer timeline early. Treat the internship as an extended interview, deliver well, and position for the offer without counting on it.
When should I apply for user support technician internships?
Earlier than most candidates expect. Large employers recruit summer interns the preceding fall, often closing cohorts before spring semester begins. Smaller companies and co-op programs post closer to their start dates, so openings appear year-round. Checking listings regularly rather than waiting for a single application season keeps you ahead of the cycle.
Are user support technician internships paid?
Most professional user support technician internships in the United States are paid. Compensation varies by company size, industry, and location, and listings show it where the employer discloses it. Unpaid arrangements are less common at established tech and enterprise employers, though they do appear at some nonprofits and very small organizations.
What should a user support technician internship resume include?
Lead with projects, not work history. Include two or three documented projects that show the tools you used, the problem you solved, and where a reviewer can see the work, such as a linked help-desk simulation, a network-setup write-up, or a troubleshooting case study. Add relevant coursework in IT support, networking, or operating systems, and keep the resume to one page.
Are there remote user support technician internships?
Yes. Remote and hybrid roles make up 0% of the user support technician internship listings here, with the rest on-site. Remote cohorts fill fast because they draw applicants from across the country, so apply early and filter by work type to see them before they close.
Can international students get user support technician internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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