Help Desk Specialist Internships
Help desk specialist internships give university students, recent graduates, and early-career switchers hands-on experience troubleshooting real systems, mentorship from working IT professionals, and, at many employers, a path toward a full-time offer. Technology & Software lead in internship volume, with IMMI, Nsight, and Trimble among the employers posting roles now.
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IMMI is seeking a IT Help Desk Intern to join our growing team in Westfield, IN for the Summer of 2027! Founded in 1961, we are a growing manufacturing company. IMMI® is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For over sixty-five years, IMMI has led the way in developing, designing, testing, and manufacturing innovative safety restraints and systems. IMMI’s safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. IMMI recently became an ESOP giving team members the opportunity to become owners and share in the company’s future success. IMMI is a dynamic organization serving more than eleven markets and hundreds of customers across multiple countries. IMMI is also home to IMMI VIP steering wheels and CAPE®, the world’s leading state-of-the-art testing facility. CAPE (Center for Advanced Product Evaluation) is one of the world's premier testing facilities, providing advanced testing and validation services for internal product development and external customers. As an employee-owned company (ESOP), IMMI offers team members the opportunity to share in the company's success while contributing to industry-leading innovations in transportation safety.
Job Summary:
As a Help Desk Intern, you will assist in providing exceptional customer service and technical support for hardware and software issues in a manufacturing environment. You will work closely with the IT team to ensure efficient data tracking, manage Active Directory and Azure User profiles, plus support computer imaging and deployment processes.
Essential Functions:
- Assist with period end close process, including preparing journal entries and generating and reviewing financial statements.
- Provide Tier 1 and Tier 2 support for hardware and software issues, ensuring timely and effective resolutions.
- Assist in Active Directory and Azure management of user accounts.
- Support and troubleshoot Microsoft Office applications.
- Track inventory and assist in computer imaging and deployment.
- Documentation of resolutions for reporting purposes.
- Capture detailed information before escalating issues to senior staff or corporate technology groups.
- Install and train end users in new technologies
- Provide remote technical support over the phone or internet
- Deliver exceptional customer service and maintain effective communication with users.
Skills & Qualifications:
- Currently enrolled at an accredited school/university
- At least 18 years of age
- Basic understanding of computer hardware and software
- Fundamental networking skills and troubleshooting abilities.
- Familiarity with Microsoft Office Applications.
- Active Directory and Azure knowledge is a plus.
- Must be team orientated, have a strong service orientation with excellent oral and written communication skills.
- Ability to manage multiple tasks and maintain attention to detail.
- Previous experience in a technical support role is preferred but not required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 50 pounds occasionally.
- Prolonged looking at computer screens.
- Use of functional Core Tools
Functional Competencies:
These are the competencies that are specified within the relevant functions of the job. The training for these competencies is kept for each team member in the job function training plan in their department. The competencies are as follows:
- Problem Solving
- Diligence
- Functional Core Tools
- Effective communication
The general competencies in coordination with the job function are defined in goals and objectives and reviewed regularly and in a mid-year review and evaluated annually for each team member. They are:
- Knowledge; Job function
- Delivery; Quality and Productivity
- Communication & Leadership; commitment & motivation, and Communication & Professionalism, and Teamwork
Working Conditions/Environment:
- This work is deadline-oriented, requires multitasking, fluctuating work schedule, and flexibility within the workday.
- Frequent use of a computer and other office equipment is necessary.
- Requires the ability for close vision, distance vision and depth perception.
- Requires working and interacting with others, both in person and through phone, electronic, and written correspondence, and the ability to listen effectively, communicate clearly, maintain attention to detail, and perform focused work.
- When in the warehouse, this position requires working with dirt/dust and noise. The use of a variety of proper PPE is required to provide a safe working environment.
- This position requires working with various temperature conditions.
Compensation Classification:
FLSA Status: Non-Exempt (subject to review based on actual job duties and compensation)
IMMI is seeking a IT Help Desk Intern to join our growing team in Westfield, IN for the Summer of 2027! Founded in 1961, we are a growing manufacturing company. IMMI® is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For over sixty-five years, IMMI has led the way in developing, designing, testing, and manufacturing innovative safety restraints and systems. IMMI’s safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. IMMI recently became an ESOP giving team members the opportunity to become owners and share in the company’s future success. IMMI is a dynamic organization serving more than eleven markets and hundreds of customers across multiple countries. IMMI is also home to IMMI VIP steering wheels and CAPE®, the world’s leading state-of-the-art testing facility. CAPE (Center for Advanced Product Evaluation) is one of the world's premier testing facilities, providing advanced testing and validation services for internal product development and external customers. As an employee-owned company (ESOP), IMMI offers team members the opportunity to share in the company's success while contributing to industry-leading innovations in transportation safety.
Job Summary:
As a Help Desk Intern, you will assist in providing exceptional customer service and technical support for hardware and software issues in a manufacturing environment. You will work closely with the IT team to ensure efficient data tracking, manage Active Directory and Azure User profiles, plus support computer imaging and deployment processes.
Essential Functions:
- Assist with period end close process, including preparing journal entries and generating and reviewing financial statements.
- Provide Tier 1 and Tier 2 support for hardware and software issues, ensuring timely and effective resolutions.
- Assist in Active Directory and Azure management of user accounts.
- Support and troubleshoot Microsoft Office applications.
- Track inventory and assist in computer imaging and deployment.
- Documentation of resolutions for reporting purposes.
- Capture detailed information before escalating issues to senior staff or corporate technology groups.
- Install and train end users in new technologies
- Provide remote technical support over the phone or internet
- Deliver exceptional customer service and maintain effective communication with users.
Skills & Qualifications:
- Currently enrolled at an accredited school/university
- At least 18 years of age
- Basic understanding of computer hardware and software
- Fundamental networking skills and troubleshooting abilities.
- Familiarity with Microsoft Office Applications.
- Active Directory and Azure knowledge is a plus.
- Must be team orientated, have a strong service orientation with excellent oral and written communication skills.
- Ability to manage multiple tasks and maintain attention to detail.
- Previous experience in a technical support role is preferred but not required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 50 pounds occasionally.
- Prolonged looking at computer screens.
- Use of functional Core Tools
Functional Competencies:
These are the competencies that are specified within the relevant functions of the job. The training for these competencies is kept for each team member in the job function training plan in their department. The competencies are as follows:
- Problem Solving
- Diligence
- Functional Core Tools
- Effective communication
The general competencies in coordination with the job function are defined in goals and objectives and reviewed regularly and in a mid-year review and evaluated annually for each team member. They are:
- Knowledge; Job function
- Delivery; Quality and Productivity
- Communication & Leadership; commitment & motivation, and Communication & Professionalism, and Teamwork
Working Conditions/Environment:
- This work is deadline-oriented, requires multitasking, fluctuating work schedule, and flexibility within the workday.
- Frequent use of a computer and other office equipment is necessary.
- Requires the ability for close vision, distance vision and depth perception.
- Requires working and interacting with others, both in person and through phone, electronic, and written correspondence, and the ability to listen effectively, communicate clearly, maintain attention to detail, and perform focused work.
- When in the warehouse, this position requires working with dirt/dust and noise. The use of a variety of proper PPE is required to provide a safe working environment.
- This position requires working with various temperature conditions.
Compensation Classification:
FLSA Status: Non-Exempt (subject to review based on actual job duties and compensation)
Help Desk Specialist Internship Market
Who's Hiring
Top Industries Hiring
- Technology & Software
Tips for Your Help Desk Specialist Internship Search
Apply earlier than you think necessary
Large employers recruit summer help desk specialist interns the preceding fall, sometimes opening applications in August or September. Smaller companies and co-op programs post closer to their start dates. Checking listings consistently means you catch both cycles instead of arriving after structured cohorts have already closed.
Build a portfolio before you need one
Recruiters hiring help desk specialist interns expect limited work history. Substitute with documented evidence: a homelab write-up, a ticketing system you configured independently, or a network troubleshooting case study that names the tools and shows what you resolved. Linked documentation gives recruiters something concrete to assess.
Work your campus network alongside direct applications
Campus fairs surface structured internship programs tied to your university, and professors or career center staff often know which employers recruit from your school before roles post publicly. Applying directly to companies running smaller cohorts at the same time widens the pool you reach beyond what campus channels alone cover.
Practice your technical screen out loud before applying
Help desk specialist intern interviews typically include a scenario-based or technical screen covering troubleshooting methodology, common OS and networking issues, and tool familiarity. Practice explaining your reasoning aloud, not just arriving at the answer, because interviewers weigh how you diagnose a problem as much as whether you solve it.
Target structured IT internship programs at larger companies
Many large employers run cohort-based IT or help desk internship programs designed specifically for people new to the field. These programs offer rotations, training, and direct mentorship, but they recruit early and fill fast. Identify the ones that match your background and apply in the first wave of their cycle.
Set your work-type filter before you start
On-site roles are 67% of the help desk specialist internships listed here. Decide what you can realistically commit to before you search. Filtering by location and work type upfront means you spend time on roles you can actually take rather than sorting through listings that don't fit your situation.
Help Desk Specialist Internships: Frequently Asked Questions
How do I get a help desk specialist internship?
Lead with coursework, personal projects, and a portfolio rather than work history. For help desk specialist candidates, the concrete artifact recruiters want to see is a documented troubleshooting log or homelab write-up showing the tools you used and problems you solved. Pair direct applications with campus career fairs, where recruiters often move faster for students they meet face to face.
Can a help desk specialist internship turn into a full-time job?
Many employers extend return offers to strong interns, but conversion is never guaranteed. For help desk specialist interns, what actually drives it is consistent performance on real tickets and projects, team headcount at the end of the internship, and how early you signal interest. Position for a return offer by delivering well and asking about the process, without counting on it.
When should I apply for help desk specialist internships?
Earlier than most candidates expect. Large employers recruit summer help desk specialist interns the preceding fall, sometimes as early as August or September. Smaller companies and co-op programs post closer to their start dates, so openings appear throughout the year. Checking listings regularly means you won't miss roles that open and fill quickly outside the traditional recruiting windows.
Are help desk specialist internships paid?
Most professional help desk specialist internships in the U.S. are paid. Compensation varies by company size, industry, and location. Where an employer discloses pay, the listing shows it. Unpaid arrangements exist but are uncommon at established organizations, and many states have wage laws that apply even to interns performing productive work.
What should a help desk specialist internship resume include?
Lead with projects, not work history. Include two or three complete, documented projects that name the tools you used and show the outcome, such as a homelab setup write-up, a ticketing system you configured, or a network troubleshooting case study. Add relevant coursework in networking, operating systems, or cybersecurity. Keep the whole resume to one page.
Are there remote help desk specialist internships?
Yes. Remote and hybrid roles make up 33% of the help desk specialist internship listings here, with the rest on-site. Remote cohorts fill fast because they draw from a national applicant pool, so apply early and filter by work type to see them before they close.
Can international students get help desk specialist internships?
Yes. F-1 students can intern through CPT while enrolled or through OPT work authorization after finishing a degree, and the employer does not have to file anything for either, so many companies are open to international interns. Confirm your eligibility and timing with your university's international student office before accepting an offer.
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